Always friendly and get the work done properly.

It was so easy to setup my service appointment online! I worked with Taylor to get my car road ready for the winter months. While the service was good, I am giving four stars due the fact that the waiting room was crowded inside with 25% of guests not wearing masks and several staff not wearing masks correctly. So I waited outside to avoid possible omicron exposure.

Staff working was very friendly. They we’re efficient and provided an update on the services they completed afterwards.

I brought my car in for an oil change, tire rotation, and brake pad replacement. Taylor was excellent in assisting me with this process. Unfortunately, the waiting room was crowded with about 25% of customers not wearing masks and numerous staff wearing masks incorrectly. So although the service was good, I waited outside to avoid possible omicron exposure.

The initial experience of buying my used Forester was pretty good, although there were some things missed in the inspection. The alignment was supposed to have been fixed twice but the car still pulls to the right. I've been trying to get a hold of Lucas for over a week now to get three "IOU" repairs done on the car. I've gotten no response from texting, emailing, and calling him. He was initially really responsive and now I feel like I'm being ignored. I plan to drive to the dealership to talk to the GM to get the IOU's honored at this point. This frustration is unnecessary.

Everyone was very helpful in getting the deal done.

I can honestly say that I received some of the most genuine customer service I've ever experienced. Not only did Bryan make this as easy of an experience for me as possible, but the entire team played a hand in helping me make sure I walked out of there with my dream car and an excellent experience to the best of their ability! From start to finish, this team deserves recognition!

I can honestly say that I received some of the most genuine customer service I've ever experienced. Not only did Bryan make this as easy of an experience for me as possible, but the entire team played a hand in helping me make sure I walked out of there with my dream car and an excellent experience to the best of their ability! From start to finish, this team deserves recognition!

Getting ready to take a rather long cross country trip in my 2017 Outback. This dealership was able to get me in for a service check pretty quick. As usual great service!

The Service Team are always professional and honest. They recommend what's best/needed for the car, not what will make them the most money.

Employees don't respond to calls or text. And seem to go back on offers.

45K Maintenance on 2014 Subaru Forester. Their general inspection missed that a brake light was not working. They replaced the front wipers, but never even checked the rear one that is tearing apart. They left dirt prints on the passenger seat that I had to request them to clean before I took the car. Luckily when they drove away to clean the car seats is when I noticed that one of the brake lights was not working - I feel they should have noticed this during their inspection. I will say that Nick did take it on himself to look at the brake light issue and was able to resolve that with a replacement bulb before I left. The engine maintenance has caused a smell inside the car that they now say should go away within a tank or two - it would have been good to tell me that before I left with the vehicle so I didn't have to bring it back to get checked on.

Grateful I found this place! I really appreciate how straightforward, efficient, and friendly Lucas was. He took time to answer every question when I needed it but also sped things along when I had a schedule to keep. Bob was great to work with as well. He was very friendly and understanding, taking the time I needed to answer questions but also be thorough. Thank you to you both! I love my new car and I’m happy I was able to buy it here with this team. I’ll definitely be recommending this place to whoever is looking for a new car!

Autonation subaru Arapahoe did a very good job of helping me order my new car. I was regularly given updates about delivery. After I received it, I was given a time to show up with my new car and go over all the features. Their service department has always given me good service in the past so I have no reason to shop elsewhere. Our sales agent was very helpful. It was a nice experience overall.

Would post 0 if I could. Tawseef in finance shows no care in customers. Offers no solutions to problems and has a lack of knowledge when it comes to his position. This dealership does not answer the phone, or respond to voicemail no matter how many times you try. I had to drive 45 minutes in a blizzard just to talk to someone. I walk in, no customers in the store what so ever??? Why can't they answer the phone? The sales managers and finance department are an absolute shame and don't deserve to be in those positions. Glad I was able to cancel my purchase! This place is an absolute joke.

I had my car serviced at this dealership, that part was great and have nothing negative to say about my experience with that. While waiting for the service to be done, I sat in the waiting room which was close to the sales desk. One of the sales persons, him name was Ryan. He was extremely pompous and arrogant. The way he talked about potential customers with another coworker was grossly inappropriate. He said of one potential customer "I hate him, I don't like anything about him. I hate the way he looks, the way he acts and he is probably and antivaxxer". I understand that in a work environment things get said about customers or coworkers but it's usually behind closed doors, he is sitting right out in the open next to the waiting area. I would absolutely never purchase a vehicle from this dealer after listening to what he was saying.

Edited review: I am disappointed that I have to update this previous 5 star review. You can read my positive experience purchasing a car with them below. My updated review reflects my experience trying to cancel my warranty. I was in a car accident and my car ended up being a total loss. So I tried contacting this dealership to cancel my warranty with absolutely no success. I left multiple voicemails with finance as well as with the GM, Matt Smith. No one has called me back still. I started calling 12/2. I was able to get in contact with Autonation corporate and they are now taking care of the cancellation for me. I purchased my car from Autonation Subaru Arapahoe on 3/8/18. The customer service there is amazing. Frankie Soria-Hernandez sold me the car and was pleasant, genuine, and made the whole process as easy and pain free as he could. Scott Greenwood handled my paperwork and was just as pleasant and genuine. Both went above and beyond! There were some bumps along the way on my end, but everyone did everything they could to help. Also a shout out to the behind the scene guys and gals who made getting my first Subaru happen (I don’t know all of your names but you are APPRECIATED). Much love from me to Autonation Subaru Arapahoe ❤️❤️❤️.

It was very Pleasant experience the Automotive representative was very helpful and the Finance Manager was also helpful and very pleasant I would rate the service a 5.

Service department is always friendly, professional and helpful - on Monday had some great customer service from Advisor Carrissa as well as the Service Manager!

Incredible experience buying my new Crosstrek from here! Additionally, they were able to offer some awesome incentives and a really great rate! I would recommend this dealership to anyone looking for a new or used car.

Convenient, informative, and quick. Always a great experience when getting service!

I dropped my car off on Tuesday, December 21st for a network update on the Starlink program on my Subaru Outback. Some type of module was not working so the module needed replacing also. December 21st is the last day I received a text or a phone call about my car. My service advisor, Austin ended up getting sick and all communication seized from that point on. I am sorry that Austin was sick, but someone should pick up the slack in this situation. The module needed to be ordered. Due to shipping it took a while for the module to come in. I can understand shipping taking a while, especially around the holiday. I do not know if the module has arrived at AutoNation Subaru since they do not call me. I called at the end of day on December 22nd and at the end of day on December 23rd. I was told on December 23rd that the part still had not come in and it should be here on Monday, December 27th. So, I called at 5 pm on December 27th. The part has still not come in. I talked to a Mike (I don't know the last name) and asked why I am the one always calling about my car. Shouldn't someone from AutoNation Subaru's Service department call me and give me updates? He was a bit oblivious about this. He said that if the part came in on December 28th, they would get the car fixed on that day. Same with the 29th of December. At 5 am on December 29th, I get this survey asking how AutoNation Subaru did. You tell me, how did you do? Would you be satisfied with this service? Is my car ready to be picked up? Based on this, I will be going to a competitor for future service and recall needs. I can understand a part not coming in. What I can't understand is the lack of communication. I feel like AutoNation Subaru does not value my business. I have choices and I plan on using them.

Hands down the best dealership purchase experience I have had. From the initial inquiry through to the financing process Lukas in sales and Bob in finance took exceptionally good care of me. Got a great deal and the car is in amazing shape - I would highly recommend these humans any day.

Satisfied but disappointed. We reserved a new vehicle months prior to the date we closed the purchase, but we still had some surprises on the day of sale, and the process took entirely too long. 1. The financing being offered was poorly explained beforehand and had to be reworked because it wasn't within our budget. I wasn't offered a deal that would work until I showed them the terms I could get from my own bank (which to AutoNation's credit, they did get a financing offer to match). I regret not going with my own financing for this, as it would have saved a lot of time. 2. There were several insurance/maintenance plan options available that we had to decipher at point of sale - which took a lot of review time. We should have been given this information beforehand so we could make a better informed decision and arrived prepared with our answers. 3. We were filling out some paper forms (and some electronic). This was frustrating given that we would have happily filled out this information on an online form or simply brought completed forms if the sales team had sent these in the months before the date we closed the sale. I am the kind of person that likes to read what I am signing - it would have been nice to have a chance to read sample contracts beforehand so that it would have been a quicker process for all involved. Here's the good stuff: 1. The team was knowledgeable, trustworthy, and friendly. 2. We managed to get a sale closed on a new car in pandemic conditions (no small feat). 3. We felt welcome in the dealership, and didn't feel pressured. Ultimately, they are better than other dealerships we were working with, but their closing process needs to be simplified or reworked. We went out of our way to go to this dealership specifically because it came highly recommended by friends. I don't regret going with Autonation, but it wasn't the best experience.

The service I received at AutoNation Subaru Arapahoe was excellent. Salesman, Philip Redinger, and Finance guy, Bob Baker, made my leasing process fun and easy. I appreciate the great customer service they provided and recommend that anyone interested in buying or leasing a Subaru go to this business and ask for Philip and Bob. - P. Gamble, Denver

Service writer got me right in, when service was completed I received a full report and was out the door! Great service, center is nice and clean, they even have a childrens area with books and TV turned to shows for them!

Went in for 12,000 mile service. The report said the tires were inflated to 38psi. Driving home, I noticed on the onboard display that they registered only around 30psi (about the same as before the service). I even got a dashboard warning the next day of low tire pressure. A manual check confirmed tire pressure of around 30psi. So they didn’t actually check/inflate my tires, one has to wonder how much of the rest of the service was actually performed.

Honestly, if I could give 0 stars I would. This place is literally right across the street from me and it’s a super convenient place to get parts from. But I had my car aligned 4 different times there and my steering wheel still isn’t straight and all they could do is circle my off-spec caster and tell me it’s not adjustable. I know it’s not adjustable but it’s off spec, something is bent, even their manager admitted this to me yet they still gave me a car whose steering wheel is not straight. I asked them if they could extract a 12mm bolt that I accidentally broke off from my under carriage doing an oil change. It’s really not a big deal, but they can’t do that either. Every single time they promise me they’ll call back, be it an advisor or the parts department, they literally have never ever called me back. Yesterday I wanted to know how much the front rotors for my car cost, tried the parts department 3 times. I actually called them once and kept getting routed to the wrong person who would then try to connect me to the parts department and would even tell me that there should be someone back there. So they took my number and told me they would call back. I’m still waiting for that call. Tried to talk to the manager and he just sent me straight to voice mail. You guys obviously don’t give a damn about your customers so I can go spend all my money for expensive STi parts else where. This dealership is actually garbage. Glad I got my car from a different one.

We loved working with Jeff. He was very helpful and we found a new Subaru Forester Wilderness that we love. The whole process was painless!

My 2015 Subaru Forester had obnoxiously squeaky brakes in spite of the brakes having plenty of life left. Service tech, Chris, went above and beyond to provide top-shelf customer service working with the mechanics to find the source and eliminate it. Normally I book my service appointments by convenience of day and time but now I’m going to try to get on Chris’s schedule when I can. Thanks, Chris!

I was very disapointed for the 1st time at this dealership. The price quoted twice on the phone to do the analysis was $10 less than when I showed up. 2 different service managers did'nt care when I told them. The feedback was good and on time. The quoted repair was $820. A Subaru repair secialty shop quoted me $445 for the sam repair. Use a quality not-dealer repair shop if you value your money.

My most recent experience was great! I dropped off the car easily the night before because it was an early appt. In my notes I mentioned a couple issues and that I wanted to receive estimates via writing. I was surprised to communicate primarily with Taylor via text message, which was super convenient! He was prompt and everything was completed within the given time and cost estimates. Overall great experience!

Great experience! Greeted in the drive area, nice walk around of my vehicle going over my needs and checking for things I may not have been aware of. Thank you card on my dash when it was ready with a gift in it.

Had recall repair done. They got me in asap and fixed the problem. They did a good job.

Auto Nation Subaru did an excellent job on servicing my car. When I brought my car in for an oil change and brake service November.

The service department addressed all of my concerns.

Sold my car and purchased another and the process was great.

We had a very smooth car-buying experience. Jeff Simpson was great to work with, super nice, no sales pressure. The new Ascent that was perfect for us just happened to be on the lot, so we took a quick test drive, and decided to go ahead! There's a ton of paperwork to buy a car these days anywhere, so allow a couple of hours. But we go through it as quickly as could be hoped for, and, after some quick training, drove our new Ascent home! Overall, we're very happy customers!

Had a great experience with Jessica. She kept me updated throughout the day and even followed up after my service to make sure everything was working properly.

After weeks of searching for the perfect car and dealing with multiple dealerships I was ready to give up. Luckily I met Lucas at Auto Nation Subaru Arapahoe last week and was able to drive away with my dream car a couple days later. He was very kind and attentive to my needs and was apt at communication without coming off as pushy or overbearing. Once I decided to purchase the car he helped me through all paperwork and options with a gentle ease that is uncommon in car salesman. I will be returning to AutoNation Subaru for my maintenance needs and in the future for any more vehicle purchases.

Jeffery Himes (sales consultant) and Waseef (financial advisor) (I am sorry if I spelled this wrong- I'm going off of memory) made my experience as easy as it could have gone. They helped work with me through any obstacle, and allowed my time in the store to be as enjoyable as possible. Great people, great service, and great product to take home with me. Jeff Himes even came in on his day off just to seal the deal and allow me to get my car home, which was more than appreciated. Overall the most positive "adult" experience I have ever had in my life!

Ryan did a great job of helping me through the whole process, with getting a loan, working with insurance, a little bit of everything. Bob was great too, very knowledgeable and helped me get a good deal overall, great person to talk too. I highly recommend the pair

This was the best car dealer experience I have had. From the salesman Juan to the director of finance Alejandra. Each person was amazing to work with! They treated me and my husband like family. I am glad that we have this new relationship with Auto Nation.

This is my second vehicle from this dealership and everyone there has been a pleasure to work with. Shout out to Philip Redinger for getting my car ordered and making sure the process was super easy/stress free and also Bob in finance for getting me the best deal! These guys are top notch! Thanks again!!

Great service! I enjoyed a seamless experience start to finish.

I wasted an hour of my day to bring my car here for a recall, only to be told I have too much gas and will need to reschedule. I was not told anything about this when I called to make the appointment.

AutoNation Subaru Arapahoe only gets the second star above because the people I dealt with there were courteous. However, they really did nothing in the end to address my original need. I took my Outback in for a relatively minor issue, that some dashboard lights weren't illuminating, and when I tried replacing the fuse the new fuse would blow immediately. However, in their "care" they blew a system leaving no power to the HVAC controls or Infotainment center. Rather than the minor issue I had come in with, I spent the next eight weeks with a car that had no heat, no A/C, no defogging/defrosting capabilities, no power to charging ports, and no music. Of course AutoNation Arapahoe was apologetic, but took no real ownership to help me through this time other than telling me they would call me when the new part came in. Well, that part did finally come in, and they were nice enough to squeeze me in the next day (like I said, they were courteous). Finally I had my car back to where it was when this whole saga began. But guess what? The dashboard lights still don't illuminate! When I checked the fuse box, there was no fuse, but OK, I still had several left from my first attempt at addressing the issue. I put one in (after testing it to make sure it was good), and it failed instantly! So to sum up, I took my car in for service under warranty; things got worse while in their care; I was put through significant inconvenience for nearly two months; and all they actually fixed was the problem that occurred in their care. After all this I am just back to square one, where I was when I brought the car in to them in the first place. The car is still under warranty for another few weeks, but honestly I am unsure what to do at this point. I obviously still have a bad circuit, but is it worth risking another weeks-long ordeal at the hands of this Service Center?

Bought my car (2013 Jeep Grand Cherokee) from these guys. They made things easy. They even made sure the oil was changed for my purchase. I paid for 6 oil changes in the purchase price. Fast forward to the first of said paid services. It took them longer than expected, because the oil drain plug was stripped. Wait. Shouldn't that have been found (and fixed) on the last oil change, that they did? They did not charge me for the new plug, but I was a bit disappointed that it wasn't fixed when they did the oil change when I bought it. They have coffee and vending machines in the waiting area, as well as free Wi-Fi, so the wait time wasn't unbearable. The staff kept me updated as well. Would have been a 5 star review, had it not been for the stripped drain plug (Which should have been replaced before I took ownership).

For the most part, the experience was good. Service was performed on a timely basis, and reps were friendly. The only part that I found unusual is when my service rep informed me that along with the service agreement oil change, filter change, and tire rotation, that I needed an interior air filter changed, which cost me $85. When I asked what the service interval was for the filter, I was told every 10,000 miles. Yet when I came to pick up the vehicle, and was talking with a different service advisor, I was told it was every 15-20,000 miles. This made me wonder if I just wasted $85.

communication after the sale was poor. would not return phone calls, texts or emails. Had to finally contact General Manager. Also sell packages that are non cancellable without informing you upfront when making the deal

I was treated politely, quickly, and efficiently, met expectations.

Great service and great people.

Nice work on my car. Pleasant workers.

I walk up to the desks when dropping off the car. The first guy says we'll be right with you and continues to work on his computer. There's literally at least 5 other service people sitting at the other desks, some chatting and others working. I'm the only customer in sight. Finally after about 10 minutes I say "really" loud enough for the first guy to hear me. He jumps up and tells one of the other guys to help me. From there every thing goes fine but what a terrible start.

Took my car in for my first oil change and they did a great job!!. The customer service staff was punctual, greeted me while I was seated in my car, they followed covid protocol. They explained what was completed. The waiting area was nice and clean. The oil change was done in a timely manner and the car was ready in the time promised. Nice professional and quick service. I will continue to bring my car here for service so was happy to see the place was nice and clear and had professional staff. Thank you!!!

Found a used truck online. Called and drove the 4hrs to check it out. Truck was as described. They gave me a good deal on my trade in. Easy, no pressure and I was in and out in a couple hours...including the test drive.

The check-in process was easy, lounge to wait in was comfortable and car was ready when promised!! Love AutoNation Subaru!!

Very efficient process. Courteous . Finished faster than anticipated. Thought that a carwash was included with service but, that was my mistake.

Good service, support n sales staff. 👍

I had an appointment for oil change and tire rotation. Nothing complicated, right? But guess what... the tires weren't rotated, the air pressure wasn't checked and the car wasn't sanitized. Have no idea what else wasn't done during this service visit. Highly disappointed with the serves received.

I've had a decent number of issues with our Forester XT. I had sent in pictures and asked about leaks during the last visit. Turns out there is a tsb for the leak that I showed the last service advisor. The repair was $1800, I argued they brought it down to $100, and eventually after I said I noted this issue in the past and they waived it. The service advisor forgot about that conversation though so we had to have it again when I went to pick up the car. Disappointed with previous service advisors as they would not listen to someone with pictures and proof of issues.

Had the Christmas Tree appear on the dash of my 2019 Subaru Outback as I was getting it ready to be serviced in preparation for winter Seriously, I was just starting the car to get the mileage for the call to schedule the service appointment. Well that changed the call completely. So when I called Autonation Subaru on Arapahoe, where I purchased the car and and explained what was going on with the car, they were able to get me an appointment within 24 hours. That was great because they are always super busy and usually I plan on a service appointment being a week to 10 days out from when I call to schedule. Thumbs up right there for getting me in so quickly. I had the car towed to the dealership and within 30 minutes of the car arriving a service advisor called to confirm the car made it without issues to the dealership and to go over the plan of action for the service on the vehicle the next day and confirmed that everything would be covered by the warranty. As always, the service was completed timely and with updates along the way. They were even able to keep the vehicle an extra day to perform the 30k service the I was originally trying to get the car serviced when this all happened. I couldn't be happier with how everything was handled and turned out. I purchased my Outback from Autonation based upon reviews like this since I had no previous experience with their dealerships. I have not been disappointed with my decision. If you are looking for a Subaru I recommend the dealership.

Lied to me about both availability of a vehicle and condition of vehicle and wasted my time. Our salesman, Sergio, stopped returning calls and texts and a member from his team called me and basically said I didn't want that car anyways. What a colossal waste of two afternoons.

Extremely rude salesman, lied to by sales manager, and no one seemed to care.

I was looking into a Wrx. I was pre-approved online and had told Sayed that I will be there within an hour to purchase the car. (I lived an hour away) The moment I arrived, sayad said that he just gave the keys to another customer to view just a second before I walked in. I asked him if I still had priority over the car since i was already reapproved for the car and initially made the appointment for it. He said that we will have priority. We waited 40 minutes just to find out that since they walked in 1 second earlier, they get priority They wasted my time waiting for nothing Why have an online system if they dont honor it. Also, why couldn't sayad sent a text or a call asking how far out we were before handing over the keys to another salesman. I dont appreciate the lies and false hope. Very disappointing.

I purchased a used car here that I found online. During the negotiations, the sales guy promised some painting work would be completed. Some of the work was done after the sale, but not all we discussed and now the sales guy is acting like these promises weren’t made. Promises were made verbally and in writing that weren’t kept, but conveniently the paperwork disappeared and I didn’t get a copy. If dealing with this dealership go to business basics 101-get everything in writing and be sure you’re given a copy. Typical interaction… says what they need to get the sale. Then half-a$$ follow thru. Giving 3 out of 5 because I do like the car, but disappointed some work was not completed as discussed/agreed.

Waleed and Russell, my service car advisors, shown excellent quality customer service, shots are proficient in services and provided me tips in maintaining a healthy car. Answered all my questions in a professional and competent manner. Both advisors went above and beyond to get me the best prices. I will def return to them for maintenance and services!! I recommend. Ask for Waleed or Russell

Recently took my Forester into AutoNation Subaru on Arapahoe and had a perfectly smooth experience. In the past I have found service there frustrating but this time it was easy and quick. I was greeted right away, the representative took notes on the several things that needed to be done. I asked him to please replace the batteries in my key fob fully expecting him to point me to someone else but he walked me over and waited while the person in Parts took care of it. The car was ready when he said it would be and everything had been taken care of. They were completely great!

Ean Barberi was very helpful explaining the various service’s my car needed

Great speedy service. Ian was very informative about my service and possibly replacing my tires.

Great and attentive staff. Shout out to Phil and Bob for helping a bad day get better.

Austin is the best, always super helpful and accommodating, will be back, received superb service! Waleed also extremely helpful and professional 👍

My experience at this dealership was completely terrible! When I went to buy the car, in cash, the whole ordeal took about 7 hours and I still left without the car. They delivered it about a week later. The check engine light came on 10 days after I got the car. My mechanic fixed they issues costing my another $1000 after I had already paid $9800 of the car. I was just going to let it all go until today when I went to the DMV since my 60 day tag had expired, just to find out they have not registered the title with the DMV. So I paid for a 30 day tag and have tried to contact automation they sent me to a couple of different voice mails. I guess they to care after they get your money. Find a different dealership, these people are completely incompetent!

Great experience! Waleed was kind and helpful and my car was ready in just a few hours.

service department: The customer service here is nothing short of amazing. It’s difficult to find a dealership that you can trust, or try to not up sell you. I never feel pressured by this team and I always feel like they do a thorough job. This last time I had the pleasure of working with Austin. I’m IMPRESSED! He was attentive, informative, and honest. This is one of the reasons why I continually come back to get my car serviced. Excellent people all around.

Fast, convenient service.

I've been a an AutoNation customer since moving to Castle Rock. I have been pleased not only with the service, but also the communication and customer service there. Every experience was great. I've got nothing but good things to say about the people and service. Most recently (Oct 2021).... Waleed took great care of me. When the mechanic told him that a bolt was seized and the repair would take longer than expected, he got me a loaner car immediately.

My Elderly Father purchased a vehicle from there on 9/11/2021. He bought the car as the family helped research cars in the area and has never purchased extended warranties in his life, he literally drives 5K miles per year and is 82 years old, so there is no financial upside. The finance guy took advantage of my father and did not explain or sell the additional products totaling $ 6,136 , just added them and had him sign paperwork. This was supposed to be a cash deal and even more odd is they required he pay two payments on credit cards and the rest on check. The family did not discover this until 10/19 and calls are not being returned by the finance department. We all understand that dealers make most of their money in the finance department and service, but this is predatory at best. This will be an evolving review as we work through this issue. UPDATE 10/29/2021. Still no call back, apparently the finance person is no longer with the company and apparently they still don't care they cheated an 83 year old out of 6,136. Still giving the benefit of the doubt, but not looking good for this dealer not caring that someone who works or worked for them essentially extorted 6,136 dollars on top of a COVID priced used car that was a prior lease vehicle. Will wait another week to see if they do the right thing. A call back and apology would go a long way, but that apparently is too much trouble. I will update this review 7 days from now.

My lease was about to expire last month and I was under a lot of stress trying to figure out what the next move would be - but the team at Subaru Arapahoe made the experience a breeze. I ended up financing my car with the help of Terry, who took care of everything and made the process quick and simple. I've never financed something before, so I was also thankful for Bob, who made sure I sure understood everything I was signing and was super informative. A few weeks later I got a flat tire and called Terry because I was having issues with the jack, and he dropped what he was doing and drove to where my car was and replaced the tire himself. Talk about top-shelf customer service! Also shout out to Nick and Christopher from the service department for helping me select the perfect set of winter tires and hooking it up with the 3-for-1 special. Thank you AutoNation! You guys have a customer for life :)

They tried to get me to buy new brakes and tires. I declined and took to get a second opinion and they said I didn't need new brakes or tires for probably 6 months.

Excellent service…quick check in and check out!

Phillip R. got back to me and I changed my review to 3 stars. They weren't able to get all the information I needed but at least they got back to me with something. Treat your employees better AutoNation! There's way too much turnover. Phillip R. was great and got me the information he could get for me. ----------------------------------- They treat you wonderfully when you're going to give them money but if they won't be making money off of you, you can expect terrible service. When you need something like an end of lease contract copy (aka they aren't making money), you get forwarded about a dozen times and get told they are short-staffed (despite AutoNation being a multi-million dollar organization). That *never* happened to me when I was at AutoNation Subaru Arapahoe with money in my pocket for a lease on a brand new vehicle. Due to this greed and obvious lack of care for their employees, I likely won't be back to *any* AutoNation location. I'm leaving this review here until I get the information I need and will update my review reflecting my past positive experiences with AutoNation Subaru Arapahoe.

We have been Subaru customers since 2019 and in that time have dealt with Subaru service departments in Scottsdale, AZ; Salt Lake City, UT; and now here at Autonation Subaru Arapahoe. The service here at the arapahoe Autonation is night and day above the other experiences. The minute you pull in to the service garage a service advisor meets you. They already have your info and have you walk them through the issue. Most recently, and why I’m writing this review: we needed a new tire for what was a mysterious leak in my front tire. Our ascent is new as of February so it always stinks to have issues so soon but hey. That’s CO interstate driving for you ha! Taylor was our service advisor and he got things done!! We had been waiting 2 hours when I asked for an ETA. Taylor was super honest that he really didn’t know how long this last step would take. I bugged him again about 10 minutes later and he told me he’d see what we could do. Walked off and came with with news we’d be done in less than 10. Every business is short handed right now. Every person who works is working hard and likely more than they would want. My request to “get things moving” was not timely but Taylor was professional, decisive, and extremely helpful!! I also have to recognize Denny who assisted me on my last visit and was above and beyond! Truly. Both guys are super and not only have technical knowledge but that edge with their customer service. Awesome!!! Thank you both!

The oil change was cool as hell. we got there a hour early and the took us did the oil change and tires really quick. Very nice people we will be back.

So far this place has treated me great. The only issue I am having right now is that I was having problems with my phone connecting to the car. Some of the features work but some features don't. The features that don't work are phone book and messaging. I think that I can live with that. The service department showed me that my phone is not compatible with the car. I will have to keep this in mind when I get a new phone.

Great service! Easy to book the appointment and excellent craftsmanship. Well done!

I will never take my car back to this place. The car went in for some recall work that took a total of 1.8 hours and they kept the car for 10 hours. I was driving home and I went to put the radio on but the screen and buttons were all dark. Funny no one noticed. No radio, maps etc. I drove the car on Saturday and when I got into the car on Sunday, the car was dead. Nothing would turn on apparently because someone was running in the engine all night. I presume this was the ignition coil that they were supposed to fix. They also fiddled with my infortainment system as all the icons on my screen are in different places and some are new. Never again.

Great Dealership to work with. They were very professional and friendly to work with. Made purchasing a vehicle quick and easy. Would highly recommend them to anyone looking for a pleasant experience, Also fair with my trade in. Ask for Terry G, he is the best!

things went smoothly, only problem is on my inspection sheet i was given, "drive axle" was marked as "needs immediate attention" I'm partly to blame as I over looked this inspection sheet and just drove off as one of the employees said i was all good to go. That being said im unsure of what exactly the problem is and im unsure if the car needs immediate service or not.

I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russell Denny took the keys and drove the car back into the shop. Five hours (literally 5 hours) later Russell went to get my wife out of the waiting room. He failed to mention to her that the recall job could not be completed due to a lack of inventory. He handed my wife a $480 bill, she didn't question it, signed it, paid, and was on her way. Later that evening I inspected the invoice and spotted some interesting things which Russell 'snuck' in: a) New Wipers - the 'old' wipers were better than OEM Subaru wipers and had been installed the week prior. They had literally never been used. b) Tire Rotation - the tire rotation had also happened one week prior. We were charged to 'un-rotate' the tires. c) Battery Service - a new battery had been installed by AAA literally one day prior. I gave Russell a call to point these things out. Instead of offering any form of apology or understanding he quite abrasively placed ALL blame on my wife for signing and paying for those superfluous services. He said verbatim that he would "have no way to know that the wipers and battery were new, or that the tires had been rotated recently". He repeated that narrative numerous times. Explaining very clearly that my wife was entirely at fault. He was very focused on placing blame on her rather than simply acknowledging the disappointing situation described above. He did however own up to the fact that he failed to mention that the recall which she went in for was not performed, although he would not respond to why he left her in the waiting room for FIVE HOURS. The saving grace to this story was when I escalated the call to Russell's manager Toffer. At that point the experience shifted quickly to a better direction for both sides. Ultimately Toffer understood my frustration and offered a reasonable solution, which was to cover our next maintenance package. This will cover all of the superfluous 'work' which was done on the car and ultimately I walked away from the situation as a returning customer. Next round I hope to write a positive review. Either way, one star here fits the situation which Russell created and did not attempt to diffuse, but was content to escalate.

Great Dealership to work with. They were very professional and friendly to work with. Made purchasing a vehicle quick and easy. Would highly recommend them to anyone looking for a pleasant experience, Also fair with my trade in. Ask for Terry G, he is the best!

Always the very best service with a friendly, caring attitude. As I was getting in my car to come home, the service manager thanked me for taking such good care of my car. It was from his heart, not a programmed line. I appreciate that everyone in this dealership truly cares.

My visit was for general maintenance (oil / filter change, check up, etc.). The service department staff was thorough, friendly and all the work was done in a timely manner. I have used AutoNation Subaru Arapahoe three times now and they have been great.

Very professional staff! They made this an easy in and out service.

Good efficient service, Austin kept me informed through the whole process (I miss the morning doughnuts).

Terry was a great salesman. Very personable and knowledgeable. Sales and financing went very smoothly

Great experience with a wonderful sales rep, manager and finance rep. Ross in sales, Mike the Manager and Alejandra in finance were friendly, patient and knowledgeable. Because of the way the world is now, there was almost no inventory, but I was lucky to find the car I was looking for. The entire process took less than three hours and we were a walk-in without an appointment! I'm very happy with this buying experience and highly recommend AutoNation Subaru Arapahoe!

As always the service was awesome. Not is the best Service Writer he takes great care of my Legacy. I feel like part of a family when I go into AUTONATION Subaru No matter if I am purchasing a vehicle or having my car serviced.

Brought in my car for a recall service. The service rep was very polite and useful, answered questions and noted my request. Service was timely as promised.

20211011-Walid and Taylor took good care of me and my Forester. 20210420 & 2020207- Maintenance on our Subaru went great! Easy drop-off, fair contact, not quite timely notifications, but the car runs great! 20200427- Recommend looking into the 2020 Forester from Autonation! Brooke and Scott made me feel very welcome. The test drive, paperwork, and delivery were smooth. 20191213- They handled a recall notice with aplomb! A true step up from how Toyota has handled theirs. We are so glad we made the move and used Autonation Subaru to buy such a great Forester. Their Recall Manager went above and beyond to make sure we were treated well during the entire effort. 20191227-Kayla helped us get the fastest inspection to reassure us we'd ever had. That Forester is ready for this Winter!

The service rep called me up with recommended service for my outback. he asked if I wanted a tire rotation and I said "no." I went in to pick up my car and quickly paid the bill. When I got home I noticed that they had charged me for a tire rotation. Isn't it always the case that when an error of this sort is made, the consumer - not the corporation - is the one that is screwed. I called Subaru and asked why they charged me for work that I didn't want and they didn't do. They said they will reimburse me. Watch out for these guys! Better yet, go to a different dealer for service on your Subaru.

Great and fast service! 👍🏻

Very good service, timely, kept me informed

Superior service department. I arrived early and they took me right in and completed my service in less time quoted. The waiting area was clean and comfortable.

Scheduled a 7:30 AM appointment for oil change and tire rotation. After waiting about an hour and a half a representative came out and told me that there was in alignment issue and asked if I wanted to take care of it as well. I agreed. The total time for oil change and tire rotation as well as alignment ended up being over 2 1/2 hours. After driving my car for about a day and then realize that the car is pulling to the right and steering wheel is not centered anymore. Additionally they did not replace the oil change sticker Identifying At what mileage the next appointment needs to be at. I understand that this is not a quick service but after paying $125 and waiting 2 1/2 hours I would expect the service to be correct. Finally after calling him and wanting to schedule another appointment to get the issues fixed I was told that The appointment would be at least two hours working 8 to 5 this is hard to accommodate. I will need to find a new place to get my car serviced in the future.

This is, without a doubt, the most frustrating automobile service department I have ever dealt with. If you ever have any issue with your service, no matter how small and potentially easy to fix, and you hear a phone representative tell you, "I will have your service rep (or a manager) call you as soon as possible," what they really mean is, "I'm going to say whatever I have to so that you'll hang up and I don't have to deal with you anymore." I brought my vehicle in back in February 2021 for a very expensive 30K-mile service, during which I requested a minor problem with the fuse box cover be fixed. I was told that they didn't have the clips for it and that they would order them and let me know when they were available. No notice ever came. When I brought the vehicle in for its next service in July, I again asked for the same problem to be fixed. This time, they gave me a new cover and charged me for it, even though I already had that part and had even shown it to them (and the cover was not the problem anyway). When it fell off on the way home, I called to ask why this was such a difficult thing to fix. I was told that my service rep, Stephanie, was busy and would call me back within the hour. Five hours later, I called again, only to find out that she had left for the day and was told that she would call me back the next day. That didn't happen either. Things come up and people get delayed, I understand, so I gave her two days to call back. Nothing. I called again and was told a manager would contact me. Maybe I'm jumping the gun, but it's been over two months and I'm starting to think that neither call is coming. This is a very minor fix on an otherwise excellent vehicle, but it begs the question that if they can't fix the simple things, how do I know if they can handle the more important things, like the recall repairs they've supposedly done? What stands out the most is the extremely poor service. I can understand and live with not having parts on hand, and while I'm frustrated at the incompetency surrounding the multiple attempts to fix this minor problem, I could forgive that if it were ever completed. It's being completely ignored that irritates me to no end. My apartment complex is literally adjacent to the AutoNation Subaru facility, but I will be going elsewhere for future service and when it comes time to get my next Subaru in February 2022.

Beware of this dealership! We took our Subaru Forester in for a recall. Once there we asked them to check the transmission for leaks. The recall was completed and when we went to pick the car up they informed us that there was a transmission leak and that it would be $2,313.75 to fix it. The service advisor said that he had checked for any warranty coverage and that we had none. Once home I checked online for details of the repair and discovered that Subaru had extended the warranty for the transmission from 5yrs / 60k miles to 10yrs / 100k miles our Subaru had 65749 miles at the time. We took our Subaru to the dealership where we bought it and the transmission leaks were repaired UNDER WARRANTY at no cost to us. I’m only writing this review after numerous attempts to contact Management (to inform them) have failed.

Appalled at the lack of customer service and refusing to call me back after I reached out to Auto Nation Subaru multiple times to inform them of my experience. I had an appointment for a Subaru recall and asked them to check leakage around the transmission area of my car. When we went to pick the vehicle up the service advisor informed us that the repair on the transmission leakage would be $2,313.75. He informed us he had checked all warranties related to our vehicle and it wasn’t covered under anything and the fact that we hadn’t signed up for the extended warranty, the full price of the repair would be our responsibility. After doing a quick Google search I discovered that Subaru had extended the warranty on our vehicle from 5 years/60,000 miles to 10 years/100,000 miles for the transmission (my vehicle had 65,749 miles on it) and the work needing to be done was in fact covered under warranty. With this information, I made an appointment with Heuberger Subaru in Colorado Springs, where we purchased the car, and confirmed with them on the phone that if the vehicle was in fact leaking from the transmission that the repair would be covered under warranty. I was extremely disappointed in Auto Nation, had I taken their advice we would have been out $2313.75 for a job that was completely covered by warranty!!! I am only reporting this due to the fact that I have made numerous phone calls to Auto Nation asking to speak with a service manager to inform them of our experience and have yet to hear back from anyone. I have left several voice messages over the course of 3 days. I did miss 1 call from them and called them right back only to be sent to voicemail again. One phone call resulted in me being transferred to a manager and being on hold for 35 minutes until the call was dropped. I simply wanted to inform them of my experience with their service department out of concern this may have happened to other people who are getting charged for work they shouldn’t be. I wanted to inform upper management of what transpired because I believe it’s imperative to conducting an ethical business. I am incredibly disappointed and frustrated with the lack of customer service I’ve received from Auto Nation.

A great service experience from arrival to completion of the requested services.

Truly excellent customer service. Their parts guy, Not, is awesome. He keeps you up to date and really knows what he’s doing. 10/10 will return for the kickass service.

Professional and experienced.

they tried to lie to me about the maintanance on my car. i was there for a recall fix and they did get that done in a day.

The sales person Daniel did a great job in helping me find the vehicle I wanted. His approach and demeanor was was not typical of what you would hear about car sales people. He was not high pressure, in fact the opposite. He made the experience as stress free as I have ever experienced. The staff I had interactions with were freindly and accommodating.

Service was incredible Stephanie was great!

You would think if you make an appointment for something simple like an oil change you could get it done within 90 minutes. Not here, with an appointment it's 3 hours. Glad my time isn't important

My first time getting serviced here and just moved from Georgia. The location was clean and I was helped out immediately! Everyone was friendly and when I called to make the appointment they were super helpful in getting my car serviced as quick as possible. No long waiting and proficient service.

I worked with the salesman David Elia and he was very helpful. He was not a high pressure salesman, but he did explain everything in great detail! he made sure all my questions were answered. David followed up with me during the process and afterwords, but not just trying to get my business, he was making sure I truly had no questions and seeing if he could help in anyway! it was definitely a different experience compared to other car dealerships and I would absolutely go back to this location and ask to work with David again!

My issue was diagnosed and fixed in record time. Austin was responsive and kept me informed. I really appreciated his help.

Great service, with integrity and lovely waiting area!

When I purchased vehicle, I was concerned of time it would take to get service and if it would work out having to travel 200 miles. I was pleased they were able to work me in on schedule when I had to travel there on certain day. The service was great and timely and personnel very friendly.

I had an amazing experience at Autonation Subaru on Arapahoe Road. I took my Subaru in for some maintenance and I dealt with Chris Turner. He was absolutely amazing. He is very knowledgeable and answered all my questions. He kept me informed on the progress of my vehicle. It was a very good experience and Chris is awesome to work with. The vehicle was done when they said it would be done and they did a great job. I would recommend them to anyone. Work with ChisTurner as he will make sure the job is done and done right. Thanks Chris

Working with Lucas was a breeze from inquiry to sale. He walked me through the entire process from viewing, to test driving, financing, warranties, CarFax, detailing, and more. Dylan in financing was great as well. Recommend 5/5.

Sales team was not pushy but very receptive. The service team are professional and meet the estimated repair schedule.

AutoNation always reminds you when you need to have an oil change or needs to be serviced they're excellent company, I love my Subaru outback, thanks for your prompt maintenance on the vehicle.

We have purchased two cars here now, most recently a week ago. Both experiences were top notch. Their service department is also top notch from our experiences over the years. Everyone is friendly and helpful. The waiting area is nice and there are workstations available if you need to work while you wait.

Very helpful and informative staff. Answered all our questions and then some. Pricing was where we wanted t be. Service is consistently good.

Routine service done on my vehicle. They were very thorough and gave appropriate recommendations without trying to oversell me on anything.

Completed 30,000 maintenance in a timely manner.

No pressure, friendly and helpful salesman. Saw a car online, called and went in to see it that night. Bought it. Very happy with my new (used) Subaru.

Took my ‘19 Crosstrek in because multiple engine lights were on. I was able to book my appointment online quickly and once I arrived they greeted me fairly quick. I was there just over an hour - waited in customer area where there was a TV and coffee. They came to get me and didn’t laugh at me when they embarrassingly described the issue was that I hadn’t closed my gas cap completely. They sanitized my car and left me a nice note. I appreciate their service.

Great service in a timely manner at a fair price. I was given updates all along the service day!

Always great service. I never have an issue when I get my vehicle serviced here. Fast and efficient!

Always great service. I never have an issue when I get my vehicle serviced here. Fast and efficient!

Jesse and Bob were professional, helpful, and accommodating to my time crunch. It was a great experience and I now am an owner of a brand new car for the first time in my life. Kudos for really great customer service. I even received a follow up email from another employee just checking in on my experience. Highly recommend!

Philip did an excellent job every step of the way and made the experience stress free.

August 18th, I financed a 2008 Hyundai Veracruz on behalf of my son who just got home from the Army. They touted the inspection process, which appeared on the surface to be fairly robust at "50 points." 24 days later, on 9/11, my son calls me that he's broken down. The car overheated and he was able to hobble it off the highway. We had it towed to our mechanic who determined the head gasket was blown and it would more likely need a new motor, as the process to replace the gasket is pretty tough on this motor - not to mention the expense and labor. Motor is best option, but he also couldn't find any motors in his search. Don't even have the title yet. I asked our mechanic if this is something that would have been noted in inspection, as the dealership touted their process. He assured us yes, there's no way to miss this as this has been going on for awhile, based on how "gunked up" it was inside. My son called the dealership (twice) and once he was able to get the manager, he was met with no semblance of remorse, in fact the manager was quite defensive that they put $3.3K into repairs on this POS a d they normally only do about $1.2K. We asked for a copy of the report and sure enough it was noted that the car had both oil & coolant issues. Looks like they fixed just enough to slap it out for an unsuspecting service member to drive for 3 short weeks. I would NEVER recommend this place.

Joined the army and when I came back from training and I bought a car with some of my well earned money. Bought a used car(test drove and came with an inspection) and 28 days later the head gasket blew up while I was on the highway got it towed to my local shop and had them fix the radiator which had also exploded and whilst talking to the mechanic to pay for the service he said that “If they did inspect it, it was so gunked up that they would’ve known there was a problem” and this a red flag especially considering that I have to commute on Berthoud pass twice a week for school. If something had happened while I was on the pass I’d probably of driven off the mountain or rolled backwards down the pass. As a service member I find this to be very poor service and salesmanship especially if there actually was something wrong with the car.

We purchased our Subaru here and continue to take it here for service. They are always helpful, the staff is courteous, and we have always received great service!

Chris Turner is by far the best service person at this location. My experience at this location was made right with his attentive and authentic service approach. I can't thank him enough for his hard work and efforts in navigating various ups and downs in getting my car back in tip top shape.

After all of their "add-ons," this was a VERY expensive oil change and tire rotation.

Wonderful staff and excellent customer service! We were taken care of and given priority when our car needed attention. Will recommend to anyone needing service or would like to purchase a car.

The service areas and showroom were clean and comfortable. The recommended maintenance was completed without issue. My only problem is I could not schedule additional maintenance online. I asked for a callback from service and never received one. I have generally liked the service and prefer OEM parts.

Bought my car from here and have it serviced here. Can sometimes take a while when you're looking for service, so plan a ride home or to hang there or nearby for a while. They do good work, so I suppose it makes sense that they'd be busy. That said, the people are great. I've been helped by Austin more than once, and he always goes out of his way to make sure I'm all set and shares extra tidbits on how to take care of my car.

The entire staff at AutoNation is incredible! They go out of their way to take excellent care of their customers. Who is the best representative ever? Mike O! Thanks Mike! We will not buy a car anywhere else!

AutoNation Subaru Arapahoe is a team of caring, knowledgable professionals. I have always had a 5 * experience. A shout out to Chris Fite; he was awesome!

Normally, when Not is working, things go great! This time around, I went on a Saturday, as cars are no longer "courtesy". They cost 50 dollars. So, Saturday it was. I went, with an appointment at 11:15, for an oil change only. I expected to wait somewhat longer than usual, but after 4 hours, everyone else had come and gone but me. When I asked, my car was just being worked on. Why did I bother with an appointment? 4 and a half hours later, and half my day spent there, and it was finally done. Needless to say, I very much missed Not that day!

We have been going to AutoNation Subaru for 30 years and have always been satisfied. They are efficient, do good service and have great hours.

Took my 2019 altima in for an oil change. They said they checked the brakes but they are squeaky and I'm sure I'm due for new pads. My car is also making a new noise. The tech didn't bother to reset any of my maintenence lights. Wondering if anything was actually done.

Chris Turner did a great job in helping me with my issue. He was professional, helpful and knowledgable.

Chris Turner did a great job in helping me with my issue. He was professional, helpful and knowledgable.

The service was quick and flawless.

Worst experience ever was lied to on a whole another lever I even tried speaking with the gm. And Mr Smith was not helpful I'm needing the owner to please look up my name and account and call me back asap.. I've got text msg and emails. That counter act what they said ..... and wow Terry the salesperson was so disrespectful to my wife and family if that's how they treat people that buy a new car ...people read thisWorst experience ever was lied to on a whole another lever I even tried speaking with the gm. And Mr Smith was not helpful I'm needing the owner to please look up my name and account and call me back asap.. I've got text msg and emails. That counter act what they said ..... and wow Terry the salesperson was so disrespectful to my wife and family if that's how they treat people that buy a new car ...people read this... well Mr OWNER DID U KNOW MY CAR WAS SOLD AFTER I GOT APPROVED... I GOT A CALL AFTER FLYING A 1000 MILES THEN WAS FORCED TO DOWNGRADE.. MY WIFE WAS TREATED VERY UNPROFESSIONAL BY A SALESMAN WHEN I HAD TO GET DOCUMENTS for the financial bank.. OH AND YOUR GM... HE NEEDS TO BE FIRED for disrespecting my wife.. and did not get his supervisor to call me the regional manager so I've called the attorney general and this will be handed.. I'm sure u don't know about all the sabotage that's going on and the text messages I have from terry... James and ur gm... so see ya in court!

Coming from a Subaru ambassador.... Find any other subaru dealership. This one is unreliable, never has time for anyone and I'm not sure their employees ever are on the same page or know what's going on. Mike Shaw in Thornton is far superior to whatever this place thinks they are.

Extremely friendly, explained what was going to take place. Russel Denny did a great job. I wish you were closer or offered a loaner car when the car needs to be left all day. Thank you

I took my wife's 2020 Subaru Ascent into this dealer yesterday for an oil change, tire rotation, and multipoint courtesy check. I had a 9:15 AM appt. scheduled. I am pleased to report that the dealer was very pleasant from the first Hello, on time, very professional, and had my vehicle ready to go in one hour 15 minutes as promised. Not that I minded waiting since the waiting area was so pleasant. They even provided a complimentary antibacterial wipe-down of the interior. I was very pleased and will certainly use them again. Bill W.

Friendly service ( parts department).

I struggle each time with the decision to go to this dealership for Subaru service. It is the closest to my home, dropping off is great, they have a great waiting area, clean, pleasant….and then it comes time to get the car back. Always a problem. This last time, they had an issue with the mechanic for 2 days, kept my car for 2 days, comp’d me the fix on one issue to make up for it, but it is always an issue getting the car back. I will try the one off Broadway next time. They are incredibly busy but even friends who have been here regret it.

Auto nation Subaru did a great job on servicing my car with 30,000 miles check.

They got my burnt out headlight fixed in just over an hour for exactly the price they quoted, so I'm very happy with this location

This my 2nd visit to have repairs done on my car. The 1st appointment they completely dropped the ball & never performed the requested repair, only estimated and left me wondering & waiting for over 30 minutes. I will pick up my car tomorrow soI am hoping for the best. Taylor was helpful & efficient this morning.

Wow so easy and efficient. No pressure, our sales person was so great. Julianna was exactly what you would like-helpful, informative, efficient. We stopped in and left with our new car all in less than 1/2 day, including driving home to research our trade-in and get the spare keys and title. So happy with our new Subaru Outback!

My original review is not appearing when I am not logged in to my account, so this is a second attempt. I brought my Subaru Impreza in for a regular service and a dead taillight. They were very busy when I dropped my car off and my information apparently hadn't transferred from the online registration I'd filled out, but we got it sorted out and everyone was polite and helpful. I was updated about additional things they found that needed addressing in a timely manner, the service was completed the same day, and when I picked up my car everyone was once again polite and helpful. I had a perfectly pleasant experience and would have given them a great rating. However. When I got home I checked the itemized receipt they gave me and immediately noticed two things. First, I noticed that they had input an email under my contact info that was not mine: tamponspads (at) gmail dot com. I can guess at how and why this happened, and it is absolutely inexcusable. Second, I noticed a note on the Multi-Point Inspection sheet that my front right tire had a tumor, and that they recommend to replace it. At no point in my communication with the service representative was this shared with me. I'm angry about the email, but this was downright dangerous to have not explicitly warned me about before I drove home. I have lost all trust in this service center. If this is how they treat women who come in to their service center I can't say that I fully trust the work they recommended I have done, or if I would trust them again in the future with my car.

Car was fixed ok, but a problem with my windows. I had stated to the Service Rep. that please leave the windows UP as the had been tinted and it could hurt them. The Service Rep. stated ok and made a note of this issue. Also I had a big note on the driver seat stating the same concerns. When I picked up the car a couple of days later; all the front windows had been lowered down. I talked to the Service Mgr. about this and stated what had happened and what should have been done. He took some photos and my contact info. about some possible damage to my front window tinting. He stated that someone will following up the next day; it has been almost a week now and NO contact back for from AutoNation Subaru Arapahoe. Very sad follow up and customer service from this dealership. On a go forward I will be going some place else to service this car that I had previously bought at this location.

Sales Department Fine, Service Department pricing is outrageous bordering on fraudulent. I own 4 Subarus, one purchased here, that transaction was satisfactory. As in my past experience with AutoNation branded service departments, AutoNation Subaru Service quotes outrageous estimates that do not even remotely match the repair. Most recently I had a small seam rip on my '16 Outback driver's side leather seat back. I bought the OEM cover thinking I could install, decided against it given the airbag in the seat. AutoNation quotes almost $700 to remove and replace the cover (which is essentially a sleeve), claiming it is 'very labor intensive'. I decline, find local auto upholstery guy in Parker who does in in an hour for $200. Even that seems steep, but better than giving any money to AutoNation. Clutch repair at AutoNation Jeep a few years ago was twice what Aamco charged, so this is just a pattern of gouging customers. I won't buy another car from AutoNation.

Excellent service, helped me though everything and answered all my questions

Philip got me upgraded from a 2019 Subaru Impreza to a 2022 Subaru Outback and I could not be any happier! I had the best experience with both Philip and Alejandra. 10/10 would recommend working with them for your next Subaru. BIG thank you (:

Car was fixed ok, but a problem with my windows. I had..." Car was fixed ok, but a problem with my windows. I had stated to the Service Rep. that please leave the windows UP as the had been tinted and it could hurt them. The Service Rep. stated ok and made a note of this issue. Also I had a big note on the driver seat stating the same concerns. When I picked up the car a couple of days later; all the front windows had been lowered down. I talked to the Service Mgr. about this and stated what had happened and what should have been done. He took some photos and my contact info. about some possible damage to my front window tinting. He stated that someone will following up the next day; it has been almost a week now and NO contact back for from AutoNation Subaru Arapahoe. Very sad follow up and customer service from this dealership. On a go forward I will be going some place else to service this car that I had previously bought at this location.

Car was fixed ok, but a problem with my windows. I had stated to the Service Rep. that please leave the windows UP as the had been tinted and it could hurt them. The Service Rep. stated ok and made a note of this issue. Also I had a big note on the driver seat stating the same concerns. When I picked up the car a couple of days later; all the front windows had been lowered down. I talked to the Service Mgr. about this and stated what had happened and what should have been done. He took some photos and my contact info. about some possible damage to my front window tinting. He stated that someone will following up the next day; it has been almost a week now and NO contact back for from AutoNation Subaru Arapahoe. Very sad follow up and customer service from this dealership. On a go forward I will be going some place else to service this car that I had previously bought at this location.

Taylor in the service department was extremely helpful and accommodating!

Came in for being towed in reverse on 2 wheels and was hearing noises from my engine/transmission area. They said it was just the breaks 800$ later after I get the brakes redone the noise was still there and another shop said there was something wrong with the transmission. Find out I was right and bring it back to subaru to the reaction of. Sorry we missed the seeing your transmission is messed up here spend 7k on a new transmission. Had to take it somewhere else because I needed to be fixed.

Our family's experience at AutoNation Subaru was amazing! The whole team from the sales team to the financial crew was great. They helped us every step of the way and helped us to get exactly what we wanted. I would recommend this dealership to friends and family for any automotive needs. Thank you autonation!!

My overall experience has been pretty well but one thing that grinds my gears is that I bought a brand new 2019 Subaru Outback and it has only been two years but at my last service appointment they told me my tires were getting dangerous measuring at a 3 and needed replaced ASAP. The fact that I bought a brand new car off the lot and two years later they say I need new tires seems like garbage to me. All my tires on previous cars have lasted me five years. I guess they put cheap tires on their brand new cars. Disappointing to say the least. Besides that though I feel like I have received good service and look my Outback.

My experience at autonation Subaru was one of, if not the best experience I’ve ever had at a dealership. Sergio Martinez was the sales person I had pleasure of dealing with, who made sure all of my needs and wants were met. I could not recommend him as a salesman enough.

Great new car buying experience with AutoNation Subaru Arapahoe. Zaheer provided expert, no-pressure sales consultation and accurate information about when my car would arrive. He was a pleasure to do business with. Tawseef kept everything flowing well through the financing and final paperwork steps and was great to work with. All in all, a positive and smooth process given the inventory challenges faced by the industry right now.

We were on a tight schedule when we had service done, and Taylor did an excellent job of getting us in and out on time.

I took my car for a 105K service on my 2011 Outback. It cost over $2K, but I decided that it would be worth it to keep the car going strong. 3 months later the dashboard lights start flashing on my way to work. Long story short, I take it back in and find out there is a problem with the transmission and a solenoid in a valve body in the transmission needs to be replaced. The technician says it is because the transmission fluid was dirty and hadn't been changed in a long time. I went and looked at my receipt from 3 months earlier and the transmission fluid was checked and marked down as good, not fair or bad, but good. The only explanation I can think of is the technician just marked it down as good and didn't check because it is highly unlikely it went from good to causing damage to the transmission in 3 months. I am giving 3 stars for the sake of the second visit. The second visit everything was explained clearly and completed in a timely manner and I haven't had a problem. It has been about two weeks since the second visit.

This is truly the BEST dealership! I drove up here from Colorado Springs because every single person at this location treats you like royalty. Today, I had two recall issues, oil change, and tire rotation done. I also purchased my Crosstrek as the lease was completed. All of that was accomplished and I was in and out in less than half the time they suggested! I brought along a novel to read while waiting, but I never opened it because I was given so much personal attention, the time just flew by! GREAT JOB EVERYONE!!!!

Brought in for an infotainment issue. In addition to a hard reset on the systerm, thereby correcting the issues, they also did a scheduled oil change and overall check of systems. Excellent service.

Was updated throughout entire process.

Great people to work with although I regret every time I walk in. Go for an oil change come out with new car.

Great customer service. My experience has always been positive.

The assistant service manager, Ean, was very efficient, explained the cost of the service and details, etc. The wait time was less than an hour!

I am always hesitant to bring my car into dealerships. I do most of my repairs myself and kept pushing off my airbag recall due to a bad experience at another Subaru dealership up north. I requested an appointment, requested to not have an inspection done, just the airbag. The service provider was friendly and kept communication throughout the day with updates on when the airbag would be done. It was maybe 5-6 hours, which I did not mind. Easy drop off and pick up. I felt like my car was treated the way I would treat it even though it's not that fancy or new and they were not making money off of me.

I can't say enough positives things about my sales associate, Syed Javaid. He was knowledgeable, courteous, and patient . He wasn't overly aggressive when trying to upgrade as other sales associates have done in the past. Syed went out of his way and picked me up and brought me to AutoNation when my car came in.

I purchased mu Subaru Forester at AutoNation Subaru Arapahoe in 2016 and it was a very pleasant experience. During my first look at the different models, they answered all my questions, no pressure to purchase. I went back about a month later to make the purchase. When I selected my car, the salesman explained in great detail major controls. They have class for new owners once a month where there is a one-on-one session with a Mechanical Tech that answers any questions asked about the controls. Maintenance is also an enjoyable experience, done within about an hour. While waiting, there is choice of coffee, tea, hot chocolate, watch their big screen TV or bring something to read. All the folks at the dealership are friendly and knowledgeable. I highly recommend AutoNation Subaru Arapahoe dealership for both purchasing and maintaining an automobile. 2021 Update: As always, great service with AutoNation Subaru Arapahoe.They also go beyond expectations to save me money. I brought my 2016 Forester in several times this year. Twice for regular maintenance. Last time they noted that the cabin filter and the engine filter needed to be replaced but no hurry. They said that could wait until next time. I requested that be done during the second visit this year. Last year I hardly drove anywhere. I was told by a Service Tech after a routine service that I could wait for nine months before bringing it in again. I came in another time to replace the battery in the FOB. Occasionally there would be an "Access Key Battery Low" message after putting the car in Park. Parts Dept said that the battery was fine, They said they didn't want to sell a battery to replace a battery that didn't need to be replaced. That was not the problem. I could have Forester checked out by Service Dept to determine if there was a problem elsewhere. I mentioned it to General Manager Matt Smith and he said that the problem most likely was that the car wasn't being driven enough. Due to COVID pandemic and my health issues during the past year, not many miles were driven. Just taking my dog for a few drives solved the problem. No more "Access Key Battery Low" message. Earlier this year I signed a new maintenance agreement for another five years. . AutoNation Subaru Arapahoe is one dealership that treats their customers well. They appreciate their customers and treat them with respect. Saving money in the process is a bonus.

Taylor Cox in service is awesome! Great communication and happy to help fix my car which was done fast and perfectly. He even followed up to make sure I was happy with the job as well. That’s wonderful customer service. I’ll go back to him every time.

My wife and I traveled to Colorado from Pa. we drive a 2020 Subaru still under warranty. We had a maintenance issue that caused our battery to die. Subaru Roadside was contacted but it took them a very long time to respond. The vehicle was finally towed to AutoNation for service at least 1 hour from where we broke down. When the car was finished AutoNation contacted us. We had no way of getting to the dealership and asked if they could bring the car to us and we would reimburse the company. The service advisor refused the request and told us they travel no more than 10 miles radius. We asked to speak to a manager and she refused that request. We ended up calling Faulkner Subaru our home dealership. As a result they took care of everything for us. As a result anyone from out of state that needs quality and helpful service DO NOT USE AUTONATION

Good service

I heard that AutoNation Subaru Arapahoe had a used car that I had been looking for – a black 2019 Charger R/T. I called to see if it was still available; it was. When I arrived, the sales rep., Syed Javaid, had the car ready for me to inspect. After the test drive, I decided to move ahead with the purchase. Syed was great to work with, as was the sales manager and the financial officer – they were personable, efficient and aimed to please. Syed even delivered the car to my house that afternoon, arranged to have a spare key fob made and gave me the information I needed to download the manual. I had the chance to talk to a couple of employees in the process. They were also upbeat and friendly. This was my first transaction with this dealership. I am assuming they will work with me in the future with respect to any issues that may emerge, in which case I would be glad to do business with them again.

Jessica was an amazing service provider! She communicated quickly and got my car in and out! I am looking forward to working with her again in the future.

I heard that AutoNation Subaru Arapahoe had a used car that I had been looking for – a black 2019 Charger R/T. I called to see if it was still available; it was. When I arrived, the sales rep., Syed Javaid, had the car ready for me to inspect. After the test drive, I decided to move ahead with the purchase. Syed was great to work with, as was the sales manager and the financial officer – they were personable, efficient and aimed to please. Syed even delivered the car to my house that afternoon, arranged to have a spare key fob made and gave me the information I needed to download the manual. I had the chance to talk to a couple of employees in the process. They were also upbeat and friendly. This was my first transaction with this dealership. I am assuming they will work with me in the future with respect to any issues that may emerge, in which case I would be glad to do business with them again.

I’m very disappointed in their follow up and communication. I’ve been working over 2 1/2 weeks to get a warranty canceled.

I had an unusual experience because my car was stolen in Denver while I was visiting. I decided to buy my car in Denver while I stayed in another state. Michael was very helpful in explaining the process and helping select a car. Because of the pandemic there has been a shortage so I had to wait for the car I wanted. After my initial intro with Michael, I was transferred to Todd for further sales support. Todd was very helpful and even picked me up at the airport to bring me to the dealership. He was flexible about timing and thoroughly showed me the features of my car. He prepared all my paperwork before my arrival to help expedite the process. I had a great overall experience at AutoNation.

Absolute insanity. They are literally delusional about what their cars are worth. I would rather get mugged than buy a car here, I’d probably still loose less money at gunpoint.

Experience was great and timely. As always with this type of service, you will be paying a little more, but you can always trust the work was done right and you won't have any problems with your vehicle afterward.

Everyone is friendly;. quick service too, a bit on the costly side, but that seems to be the norm everywhere nowadays.

Service process was smooth and COVID protection measures seemed as well handled as possible. Fran and Mike Fisher

This dealer has a great facility. The people at the service center are more pleasant to talk versus in sales. The sales staff lacks customer service and surely doesn’t respect time.

Joe was amazing and gave me a lot of information to think about. When I told him that I needed the night to think about what I was going to do and I would come back in the morning. He was super supportive. When I came back in the morning and told him my plan he was super supportive and helped make it happen. When I met with Kevin for financing he was great and very helpful. Matt the GM was the best. He made sure to have the back look at a belt that was making a noise and made sure to let me know if it happened again to bring the car back and he would have the belt replaced. I am so happy with my purchase and 100% sure I made the right decision. I will be back when it is time for the next car purchase. Even my husband was impressed with the service that I received.

Everyone that assisted me in completing the maintenance on my car was friendly and helpful.

Staff was very friendly and professional. Communication throughout the process with me was great. My appointment was completed within the window communicated to me up front.

I initially gave a one-star review due to the experience detailed below, however they really made an effort to correct their mistake so I'm revising. Chris did a great job understanding my frustrations and once we got the car in the final repair was finished quickly. It's unfortunate it came to this, but in the end they do listen to feedback and take it seriously. The work on the car was fine but they have some real internal communication problems. Brought my 2012 outback in for 200k service, also the left mirror casing was broken and needed repair. Parts needed to be ordered, so we decided to just leave the car there until everything was complete. Over the weekend a different person took the paperwork off the attendant I was working with's desk and even though he didn't know anything about my case called me to pick it up. The attendant who checked me out blew through the paperwork for the myriad of things that were done so quickly that I didn't realize the mirror wasn't done until I'd paid and they brought the car around. When I asked about it nobody there had a clue what I was talking about. I didn't have a ride home at this point so I had to take the car - no offer of a loaner or a complimentary uber to get home so they could fix their mistake. The guy I was working with called me once after to apologize, but after I returned his call to say I still wanted the mirror fixed he didn't respond. I haven't had time to follow up on it since so the mirror sits still needing repairs, of which I've already partially paid. I accept partial responsibility for not calling and asking about the mirror before going to pick it up.

Russel, my service rep, was helpful and friendly. I appreciated that he kept me informed during my wait time.

Great service department

Great customer service in the Services department.

Proud owner of a new 2021 Subaru Outback ! What a great experience - excellent customer service and follow up They took the time to educate me about my new vehicle - features , equipment , options , safety , maintenance and ensure I am nothing less than thrilled with my new car. Absolutely the best decision to partner with AutoNation Subaru Arapahoe !

Excellent customer service from the service team. I was out of there in no time

Eddie is a MUST when walking through the front doors! As a first time buyer I was anxious & counting on the worst.. he made me feel 100% comfortable & was willing to do more than I could ever ask to get me the perfect price! + the impreza is EVERYTHING!!!!

Great service. Had Russell Denny for service advisor. Excellent!

Auto Nation was incredibly professional and fast getting my 5,000 mile maintenance done. Not only quick and efficient, everyone there is so friendly and nice, particularly, Stephanie! Thanks for being so friendly, pleasant and adorable, Stephanie!!

Recently had some substantial work done regarding a recall on my BRZ that required the engine to be removed. Austin Forde was my service contact and his support and communication were top notch. It was reassuring talking to a fellow car enthusiast. His efforts were very much appreciated and has actually restored my faith that some dealerships can be trusted. I didn't get to meet the mechanic, but it appears that his/her work was solid. Unfortunately they had no loaner vehicles but I was provided a rental from Enterprise nearby. Outside that minor inconvenience, the overall my experience was fantastic. 10/10. Thanks!

Salesmen were very helpful, even when I showed up asking about a vehicle they didn't know was in their inventory. It was new to their stock, and hadn't even been inspected or anything. Once they checked their computer, they showed me the vehicle, even though it hadn't been detailed or inspected, or emission tested. They even allowed me a short test drive. In my opinion, they went a bit above the usual, and in the end, I got a great vehicle, at a good price, with good financing. Talk to these guys. They can even transfer cars from other AutoNation stores, if needed.

The service was performed in a timely manner and the assistant manager was courteous and attentive to my questions and requests. Great experience!

From check-in to check-out, staff were knowledgeable and professional, polite and efficient. Overall, a great experience!

The staff was friendly and their service was top notch! It was a great experience!

Refused to honor coupons

Always friendly and get the work done properly.

Great service! Easy to schedule oil change. Checking in is very easy with friendly & knowledgeable people. I will continue to use this dealership!!

I brought my car in for an oil change and an overall wellness check. My check-in experience was good and the lobby staff was friendly. When my service tech came back with some repairs I wasn’t expecting, I tried to explain the history of my car in order to give the full scope and figure out what to do next. Not only did he say the battery corrosion was bad, even though it was minimal when we looked. He did not care about anything I had to say, kept cutting me off, and was not helpful in any way. Because of his exaggeration of the battery corrosion, it makes me doubt the severity of the rest of his claims. It really felt like he was trying to take advantage of me because I’m a young woman who isn’t a a total car buff. I don’t know if this is standard, but my repairs were even written in plain language “engine fluid dirty”. So i’m expected to go to another dealer and say that and expect them to also not take advantage of me? Ridiculous. Will not be bringing my car back here again.

Lucas (sales person) and Bob (Finance) were great to work with and provided us with all the information needed and answered all the questions.

Work was completed as requested. The personnel was polite and attentive.

Easiest lease renewal ever! I had taken my 2019 Ascent in for yet another gremlin and talked with Philip about my options. Since there weren’t any Ascents in the lot he asked a few questions and was able to find one and put it in order. 3 weeks later it comes in while I’m out of the country. He made sure it was ready and waiting for me when I got back!

I went in for an oil change, I thought the oil change was free, since we were given 6 free oil change when we bought the car. I only have about 3 or 4 oil changed so far and I have to remind the customer service rep last time too that the change is free. I payed for it this time. I told the gentleman that we also hear a funny noise when we turn the steering wheel left. They told me they checked it out. We still hear the noise which I do not think is ok, especially with a newer car which have not much mileage on it. Next time I might just go in to my regular mechanic. I waited 2 and a half hour to get an oil change and check something out, and I have an appointment. I do not understand why I am waiting 2 to 3 hours with appointment for a basic oil change. You guys need to do better than that. The people who should wait the one without appointment.

This is the only Subaru dealership I take my STI too

Great overall experience when taking my 209 STI for its 30K maintenance

Bobby Clamager in Sales and Bob Baker in Finance took such good care of us and gave us excellent service. I'm in the car business myself and was just in town for the weekend for my daughter's graduation. What started as in inquiry and a slim possibility turned into reality and a great experience. Highly recommend!

Ian was amazing. Excellent service and customer service.

under terrible circumstances with lack of a full labor staff... they , especially Chris went above and beyond to take care of my need to get my wife's 2021 AC up an running. I guess it shows lack of attention to detail when the car arrived to the dealer or left the factory. Either way please reward those who do actually want to work too many hours and provide great customer service

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back.

Eric was very helpful and followed up on the issue and kept me updated until it was completed.

It was a great experience. Quick, easy, professional, thorough and best part, covered in my warranty.

Best deal, friendly service, great selection would recommend this car dealership to everyone.

knowledgeable salespeople, clean environment and comfortable waiting room

Excellent service. I drive very few miles and the service was individualized for what my car needs based on the mileage. Very respectful and courteous service advisor, explained everything.

Excellent service. Fair prices.

This is response to a previous review I left for this dealer regarding the purchase of a 2020 Miata that I purchased believing it had navigation. After finally having a meeting with the GM we came to an agreement that each would cover 1/2 the cost of the card so that I had a functioning gps navigation system. I felt the GM was meeting me 1/2 way to resolve the situation. Had the salesman stepped up from the start and taken some responsibility as well as trying harder to meet the needs of his customer this could have been resolved in a lot less time.

Dropped off my car for service, everything was super simple and easy. Service advisor was friendly and followed up every step of the way. When the Service was completed picking up my car was just as easy and painless.

Inept individuals. Will set you up for failure. collect down payment, sign finance papers, send you away in vehicle, 2 days later call you back cause they couldn't keep their word. plain and simple.

Very good job and very good explanation of what will be done on car.

I had an appointment for a quick oil change and tire rotation and was told when I dropped it off that it would take two hours! Why did it take so long?? It should be Express!

Satisfied with the service. Clean facility and friendly, courteous staff.

The staff in the service department is great, They are professional and friendly and are always ready to help.

Delivered 100% as discussed. Fair price and great customer service. Reserved the car in advance with Daniel and all was ready when we arrived at the dealership.

Terry, the sales rep at AutoNation, was AWESOME to work with! He was professional, always quick to respond, informative, and gave a fair and HONEST evaluation of the used 2005 Ford Ranger truck we purchased. We spent several hours over the course of a week inspecting, asking questions, face timing and test drive feedback. The vehicle was delivered this week and looks and runs exactly as Terry described...no surprises! The detail team did an amazing job sprucing up this vehicle...looks brand new inside! Working with the finance department, sales manager, Terry, and the truck transport company went smooth and satisfied every deliverable, timely. I would do it all over again...sight unseen. This dealership is reputable and stands behind their customer service which was OUTSTANDING!!! Thank you for creating a great experience for us AutoNation! We will purchase from you again!

A quick car service with personal attention. A decent lounge to wait during service. No pressurized upsale during service as I have experienced in some dealerships.

I came for my 4pm appointment on a Saturday and was told when I arrived that they were very busy and would try to get my vehicle out by 5pm. Apparently they overbooked this day. I did bot request any particular day and would have been fine if they would have scheduled me out. In any event I was fine waiting and waited inside with my son. After an hour I was told that the vehicle was almost done and that the total would be $93. I was fine with that even though that’s by far the most expensive oil and filter change I’ve ever had. Then when he went to his computer he said, “you know what, it’s actually no charge because of your Toyota Care”. I said that was great and was obviously very excited to hear that. At 5:30, the guy came and said my vehicle was finished. Then he told me that there was one screw that the service tech couldn’t get back in because it was stripped. He said they had to remove a skid plate to get to the oil pan and that the screws where not Toyota screws so they couldn’t replace it. He said I’d have to buy a new screw at an auto parts store. Ok. Then I ask him how many more free oil changes I get and he asks to see my paperwork again, then he says “you know what, you don’t actually have Toyota Care so it will actually be $93”. Obviously this was very irritating as I’m paying a premium for an oil change and they stripped a screw, probably because they were rushing at the end of the day and then he tells me he mixed me up with another customer. I paid the $93 and am not planning to come back. When I got home I tried to find the missing screw and have no idea where that came from so now I have to take it somewheref else. Extremely disappointed.

Excellent service! Couldn?t be any happier! Chris was amazing! Thanks for everything!

Chris was incredibly helpful in my repairs and made the whole process easy and stress-free!

I took my Forester in for servicing and for the recall on the condenser. Although they were very busy, the service staff checked me in and began checking out the car immediately upon my arrival. They told me how long it would take before the car would be ready for release and that was totally accurate. Everyone I spoke with was pleasant, friendly, knowledgeable and efficient.

Brought car in for a recall, but the dealership didn't offer a shuddle service.

Very friendly and welcoming, wait was not that long for an oil change and they went through my RO with me. Very professional dude.

went in for routine maintenance and an air conditioner failure. was given a realistic expectation on how long the work would take to complete. the air conditioner issue was covered under warrantee so it was free. they did a good job

I purchased this vehicle from AutoNation Subaru Arapahoe through an autobroker, and the process was smooth, efficient and easy. Once I decided what car I wanted, I was behind the wheel in a matter of days. They had exactly what I was looking for, and the overall transaction was excellent from beginning to end.

friendly, professional, knowledgeable, helpful, clean, and willing to answer all the questions that I have.

You are assigned a Service Rep who keeps you updated during the process and the facility is very conducive to allowing you to work while you wait. This is where I will be getting my car serviced moving forward.

Everyone was very friendly, knowledgeable and patient with us.

My son's Impreza only 2 years old, at 11k miles. my 18 year old brought the car in for oil change and has been told the real break needs attention because at 3. with doubt, I made appointment for replace the break pads, which will cost us $387. My 18 year old and me brought the car in again a week later, I was question the guy take our car in: why the real break pads get bad so quick??? I explained: It's because of eyesign, WOW, at 11K miles, you need to replace the REAL break pads already?!!! Later that afternoon, I got a call from the dealership, told me the breaks pads are okay, still at 7,and everything is all good. what?! how can that happened?! one week ago was at 3 with other service suggested, like brake fluid flash, air filter replacement and cabin filter to be replace... HOW CAN THAT HAPPENED???? Also, I wanted to mention one more thing, on the first service ever, My 18 year old was 16 at that time, brought the car in for oil change, they rotate the tires and charge me( without notify me), and I don't think we will need to rotate the tire when the brand new car under 3k miles. I have the feeling, every time My young driver brought the car in, they are very not honest.

Russell Denny was awesome. He was patient & professional. He helped me get the problem solved.

Facilities are always clean even more since the Covid days. Customer service has been always accommodating and polite.

Had a great time and they were very helpful. Made an appointment that worked for me and test drove the car and bought the card under an hour and half.

What was at first a bit of a frustrating visit turned into a very satisfying one thanks to Jason the service manager. He went above and beyond to help me get issues resolved. Thank you Jason

Everyone was friendly, helpful, informative and I was delighted with the open communication and transparency of the transaction. Also, I feel I got a good deal!!

It's been 5 days since I had my oil changed at Autonation Subaru. I've been driving my vehicle and noticed this weird burnt smell. I didn't feel comfortable driving it this morning so I switched vehicles with my husband. He got home and popped the hood to give the car a full inspection because since we just had service on it we were really concerned. He checked the oil and guess what he found an empty, bone dry engine. He looked under the car and removed the service panel and the drain plug fell out. Everything under my car is covered in oil. Since I picked the car back up from getting this crappy oil change I've put 396 miles on my car. It's not like I park it and leave it. I use this vehicle to get myself and kids from home to work and school and than home. To think that the engine could have seized on us at anytime in the last 5 days is a scary thought. Now I'm down a vehicle because I can guarantee you that I am not touching that vehicle and messing it up any more than it probably already has been, who know the damage that it's done to it. At this point I'm assuming but I know that I live on a dirt road and my car can be dirty underneath but if that's why I was given just poor service that's absolutely unacceptable. Again this is my car and I took it to this facility thinking I would get good service but clearly that's the opposite.

Taylor was knowledgeable and made sure I understood everything that was being done…appreciated his kindness Joyce Doherty

Came in for a 4G Starlink update and 20,000 maintenance. Was promptly greeted and advised that service would require over 4 hrs. Was provided with a loaner and while running errands I called in and car was finished well before 4 hrs. They also provided free additional service to sanitize interior.

Christopher Craft (assistant service manager) was great to work with. Very knowledgeable about service and product, understanding and easy to work with, easy to talk to, was timely on updates and contacting me, and overall provided excellent customer service. In addition, he rectified a couple of concerns I had (including budget for oil change/service). Christopher is an excellent associate and I would look forward to working with him again. Cheers!

Superior sales staff especially Mike O. And service reps very respectful and helpful. Great experience all around

Bought a Crosstrek from there two weeks ago. To my surprise I found issues with the car even though it passed their safety inspection. I reached out to their sales manager and they did not want to work with me. I wouldn’t trust their inspections as in my case it missed a significant issue.

Friendly, got me in and out quickly. Had an oil change and alignment

Had an oil change done on my new car, was easy and fast.

I am very pleased with the service I received at Auto Nation. Stephanie Parker helped me, she was friendly, honest about the repairs and answered all my questions. I will be bringing my Cross Trek in for future service when needed.

Great service. New windshield wipers and tire rotation. Very quick and helpful.

Brought my car in for some service and they were very friendly and helpful upon arrival. I didn't wait to get checked in, they gave me a rough estimate of how long it would take and adhered to it. Chris was very nice and quick to walk me through all the work that was done and the inspection report. Always a pleasure coming to this location as they've always taken care of me. Cheers!

It was fast and everyone at this dealership is awesome! Kind and friendly.

Valerie Cook was an EXCELLENT sales person. She took her time and explained every detail of my new car. I would definitely recommend her to friends/family in the future.

Overall a very positive experience. I was able to test drive the vehicle I came in to look at and wasn't pressured to look at different cars.

Great experience! I called and made appointment, team was ready for me when I arrived. The service was completed when they said it would be.

Justin did a fine job on keeping me informed. He made sure that I was satisfied in every aspect.

Went to dealer for tire with leak. Determined it required replacement, was ok on determination. Tire was in stock, price seemed high so went on line, found same tire, same part number for $50 less. Parts directed would not match, said retailer with same tire has a different rubber compound therefore he would not match price. Funny how a manufacture sells tires with same part number but with different compounds, I guess that’s the case when it’s 50 less. My bet is written policy on price match doesn’t state this subjectivity. I’ll remember this when I go to buy my fourth Subaru............

Had to have two trips to have my Starlink upgrade .one was overnight thanks to Mr. Taylor Cox I was able to get back-and-forth to the dealer from my home. Mr. Kay Lee talks Mr. Taylor talks was very helpful in keeping me informed as to what the problems were and what could be done about it and eventually was able to solve the problem and get me back-and-forth to the dealer.at my age I don't recommend anything to anybody anymore I found over the years it doesn't seem to work out.

Was in for oil change and tire rotation. Tires low pressure warning lit up on the way home

Pretty much what I expected of an AutoNation dealership. I was in the market for a pickup truck like the Toyota Tacoma and had been watching the local add on many on-line sources and noted the add on a particular one that looked like it was what I was wanting. I took it for a test drive and said I'll take it.

Good buying process. Easy and quick with no high pressure sales tactics. Thanks!

Very good experience. Prompt and on time

Process of scheduling and having service was handled smoothly and efficiently. Excellent communication about status and work completed ahead of estimated time.

Very friendly and good service

The salesman I worked with, Philip, was wonderful and informative. He was able to work with me to find the right car. I had an overall great experience!

Every time I come I’m blown away by the service I receive! Scott and Scott really took care of my husband and I during the buying process it was wonderful!

I took my Surburu in for service and Chris Turner one of the service managers was absolutely fantastic. He was very knowledgeable and helpful. He helped me with updating my maps and explained so much to me. I would recommend AUTONATION Surburu Arapaho to anyone and have them ask to deal with Chris. Thanks Chris

Friendly, efficient, and generous. Overall excellent service!

Had my 2013 Ford Explorer sport in for oil change and tire rotation as I have had done there before. When I went to go home car almost died numerous times at stop lights returned to auto nation subaru and they checked the codes and said they couldn't fix the problem so they sent me to a ford dealer and their checking to see if they happened to knock something loose in the engine during the oil change. Waiting for results from the ford dealership. Was disappointed they couldn't or wouldn't fix the problem. Very disappointed with auto nation subaru on how they handled this situation. Bob OHare

My only complaint was I was told I was getting full synthetic but they switched it to regular without telling me.

Brought our '20 Ascent in for its first service. Though we purchased elsewhere, the service rep was friendly and courteous. The experience was fast and professional. As a side note, we experienced a small crack in our windshield the next day driving north. I called AutoNation, who recommended Premium Auto Glass. All very well handled! Thank you!

This was my first service/oil change at this dealership. Taylor Cox was my rep. He explained the process, both before and after the service was complete. He was professional and personable, we found a common interest in cats. The whole experience was pleasant.

Sales went well financing went well took 3 hours start to finish. However I noticed the windshield was cracked and let my sales person know. At that point the GM came out and gave me a card with the name of the auto glass company to get it replaced on Autonation. The glass company will not replace without a call back from the GM and the GM has not called yet. In the mean time the Crack is traveling and it will be in my eye site by tomorrow. I also want the Starlink system and was told my vehicle is not updated so I have to take it on to have service update this is quite the inconvenience since we do not live near here and it should have been done before they put the car for sale. I am trying to be patient but it us hard when they have such a cavalier attitude about things now that they made the sale. I will say right now I would give 3.5 stars out of 5.

Everyone was very informative and friendly. I went in for my first service on my new Ascent and also had an issue with a dead battery. They tested everything and explained everything and I left feeling comfortable that my battery was OK! Also decided to wait for service to be done and it was finished in a very timely manner.

First "Facilities", the easy one. They need a car wash station. "Customer Service" is a little more involved. They're a little more expensive ($120 for an oil change and tire rotation) than I would expect. This time I was also requested to bring the car back to have the air conditioning condenser replaced (the part in the engine compartment) and a "Starlink" update, both under warranty. I was originally scheduled from 9 AM to noon. When I dropped the car off at 7 AM I was told the Starlink update could be a problem and that might take all day. Called at 2 PM and was told the car was still being worked on. Got a note to pick it up about 4. The air-conditioner work was done and the the Starlink update came with a note. "Customer not subscribed to Starlink, update not needed." So why was I told it was required and why did the air-conditioning only condenser replacement take all day instead of a couple of hours? The rep passed it off as the air-conditioner being a lot of work. I can't believe it took the whole day when Subaru in their warranty letter said 2 hours for the AC!

can either drop off, or wait in comfy areas. Showed me the issue needing repair, and willing to work with me on special needs. Supportive on difficult decisions without being pushy.

Great customer service, quick and friendly. Free coffee and tea and other refreshments while you wait

Routine maintenance was quick and thorough. Justin B. Was extremely helpful.

The staff is very friendly and matched my low interest rate there at the Dealership. I love my new car! We will purchase all our future vehicles from AutoNation Subaru Arapahoe.

I worked with Lucas. He was fantastic at every step along the way. Initially, we communicated mostly by email; he was responsive and professional. When it came for me to complete my purchase at the lot, I was warmly greeted me at the door. Lucas and everyone else I worked with was great. There were no snags or "gotcha" moments, and the entire experience was fun and low pressure. I also got my Forester for an amazing price! I have another Subaru dealer that's much closer to my house, but I'm happy I worked with Lucas and AutoNation Subaru Arapahoe instead.

It was brought in for a airbag recall. I asked for an oil change of synthetic as well they did conventional which was cheaper. I didn?t ask for conventional I wanted synthetic. I asked them to look at a radiator leak. They found it said it?d cost $500 when it was done it was $800. When I give quotes in my job(HVAC) and that?s what it costs if I go over in time I lose money I can?t charge more. I paid and left because I have no intention of going back to this location for repairs or purchases due to the bad customer service and blatant lies over prices.

The staff is very friendly and matched my low interest rate there at the Dealership. I will purchase any future cars there as well! I love my new car!

Service was quick and efficient

Scott and Aaron are awesome! Great place to buy a car

Great staff. Tell you up front what is going to be done. How long it will take and hits there commitment.

I had a great customer service / servicing appointment by Taylor Cox. He was extremely timely, professional and followed COVID guidelines. Highly recommend using Taylor for your service appointment!

My salesperson, Mike Olenski, did a great job presenting options re: vehicles, options, and services. He knew his products completely and I was reassured by his years of experience and knowledge. It was he who made this process comfortable. I am comfortable knowing that Mike and his team will always be there to support me.

Amazing customer service! They made sure I got exactly what I wanted!

I had a great experience buying a car from this dealer. Fast, efficient and friendly service!!

Leased a 2021 Forrester and couldn?t be happier. The Sales and Finance staff were so helpful, responsive, and kind. What a GREAT experience!

We drive 25 miles to come to this specific dealership to have our Forrester serviced. They have the best staff and are always very respectful. Thanks again guys!!

Quick and friendly service. The service was completed on time.

The process was very prompt and efficient. The service representatives were friendly and courteous. I like the online appointment scheduling .

Your Review: Copy This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

As always, great and friendly service! Greeted promptly, they kept me apprised of repairs and costs and delivered as promised.

Shout out to AN Subaru and Russell! Russell responded to my online inquiry and had me scheduled quickly. Upon arrival, the car was up front for viewing and Russell on point with his professionalism, knowledge and thorough presentation. The process was smooth and non stressed and he even delivered my car that afternoon!

Car was thoroughly checked. Could not find anything wrong. Car continues to start without the previous problem.

Mike Olenski was a pleasure and absolute delight to work with.

Taylor is always helpful and provides great customer service

It’s always a good experience when ever I go to Thai dealership to service both my 2015 cross trek and 2015 outback!! Always keeping me up today what’s happening and letting me know right away if there are any delays. Bravo Zulu!!!

Had a great experience. Super easy and I’m in love with my new Crosstrek. Bobby was a lot of fun and made it easy. Thank you, Bobby!

quick and easy to do business. no haggling, t he real deal

Brought in my Jeep by mistake but they were prepared and ordered the necessary parts. Great customer service!

Staff always pleasant and wait time is minimal, thank you.

I am the owner of a 2021 Forester which I purchased through AutoNation Arapahoe (Denver, CO) on 2-25-21. I had gone to five other dealers prior to AutoNation and I was so very pleased with my salesmen, Ballez, D. He took the time to explain the car and all of it's features and he did the test drive with me which was so nice and very informative. As always, I wasn't pleased with all of the upper management and finance people until my final contact with a female finance person who made such a difference and she also took the time to explain the financing and other packages for the car.

These guys took such good care of me today I can't explain. New loyal customer😍 Stephanie Parker Thank you so very much.

Phone system for making an appointment is greatly improved. Whole oil change process was pleasant. Thanks!

Fast, quality work. Jason made everything painless, explaining everything so I didn't feel as though information was being withheld.

Had a good experience. Always updated me on the status of my car and what needs to be done by text.

Justin Bantock and his team at Autonation Subaru were just excellent to work with. Up front with the service and service needs for the car. I would recommend them to anyone.

Cody did an excellent job helping me resolve a tricky issue with my horn. Thank you very much.

Easy to book an appointment online, promptly greeted upon arrival and the service was completed in the time promised. The waiting area was nicely appointed, with adequate spacing and a pretty good cup of coffee!

Wonderful experience. I love this dealership. I highly recommend them.

We have had horrible service with Heuberger in Colorado Springs, so we drive to AutoNation on Arapahoe for any service work. So far, we haven't had a complaint. At first, I didn't think I would be able to get in on short notice, because the online form said there were no appointments on Saturday. But I called and they were able to fit me in.

Took my 2020 Legacy in for an oil change. 3 hours later found out my vehicle was not even entered in system. Once enter into the system it took another 30min before my car returned. Service didn't reset the maintenance alerts. Service did an inspection, however did not check the tire pressure on all 4 tire, only one and entered that tire pressure for all four (36psi). Recommend pressure should be 33 psi. Instrument panel pressure indicator showed 36, 34, 32, 33.

Had my 30,000 service they sure I had my car back in a timely manner And also I had a loaner car which was great. Good job!! Thank you 👍

My transmission went out 1500 miles past warrenty. Subaru cover the cost entirely. Always great service and Jason was phenomenal. Customers for life!!!

Nice job by Bobby, Daniel and the Financing manager.

Took car in for LOF. They did it as promised, They exsplected it to take 45-60 minutes. They missecd that by about 40 minutes (took about an hour and 40 minutes), but got the job done and completed the promised inspection as well. Much better service than what I got from Schomp Subaru last time and would recommend them far above Shomp.

good service, good conversation , great price

Everything went well and the service completed quickly

Excellent seevice. Need more attention to distancing.

Every time my wife brings our Subaru Ascent in you manage to deliver the car to her with all the settings in a big mess: no speedometer, all apps useless, etc.--either disengaged or not operating properly. She is 78 years old and not capable of resetting all those items your service department has screwed up. Now she has to make another trip to your facility which is very inconvenient and should not have happened. You need to remedy this annoying disservice.

The service department was fast efficient and a pleasure to deal with. I will be back.

Great job very nice customer service !!!!!!!!!!!!!?

When I arrived to pick up my vehicle, there was 3 people at desks. One was on the computer, one was on his cell phone and another was just sitting. Not one of them greeted me, asked if I need assistance and they never stopped what they were doing as if I wasn't there. Someone came from outside to assist me. When my vehicle was delivered, it was not sanitized, the floor was not covered and he had no mask on until he opened the door for me. This has been the worst customer service I ever experienced at AutoNation Subaru. I hope this was an off day!!

Just leased a new 2021 Subaru Outback Touring XT...the whole process was amazing....Mike helped alot by getting me the information on the car that I was looking at...and kept me informed when the car was finally delivered....It was the best car experience I have been through to date

Fantastic dealership. Great employees. My Sales Rep Jesse was fantastic. Worked the deal when through all of the details so I completely understood all of deal. 5th purchase from AutoNation. Will be back again.

Dylan was super patient and very easy to work with.

I have been using AutoNation Subaru as long as I’ve had my car and they have never disappointed me yet. Very professional and prompt service . They will be my go to service center for my car ..

Autonation service always gets me In right away and take excellent care of my car

Our Service Advisor was great and kept me up to date on progress of diagnosing my vehicle issue. They will credit the diagnostic fee towards the repair costs when I get that scheduled. Easy to schedule and they are very accurate.

The service was great oil change was $$. My wife was hearing noises from the back of the car after a road trip noise was found and repaired she happy with the work. Kanin Prasertsin was good at explaining everything done and how to use the fog lights, everything was up too our satisfaction.

The service department was most helpful. Taylor learning of the little driving I do - gave suggestions for my car to help keep in shape. It was appreciated & he followed thru by completing it for me right then along with taking care of the battery problem. So hopefully I’m good now!! Thank you!!! 😊

Great service and quick times. 😍

Autonat ion Subaru does top notch work. Jessica was very personable and they are quick and have a nice cozy lounge to hang out in while you wait.

Always friendly & helpful...my concerns get addressed

I took my Crosstrek in for routine oil change at Autonation Suburu and was impressed by their efficiency and honesty. Also, liked the fact that they sanitize my car before getting it back. I love my Suburu Crosstrek

The most amazing service I have ever recieved, thank you for your commitment in ensuring my delivery time

Good service very clean facility !

The service department was able to resolve my issue quickly and thoroughly.

Good experience they kept me informed about service being done and it was done in time they said it would be.

Just purchased my first new car in 20+ years. A beautiful Subaru Forester to replace my 1999 Subaru Impreza. I had to stick with Subaru. Autonation worked with me online to answer questions and make an appointment to test drive. Their website is great for doing your research. The purchase went fairly smooth. I was a bit frustrated that the Forester I planned to purchase was unavailable due to an error in posting to website. It felt like a bait & switch. That aside, my salesperson was very kind, professional, and generous with her time. Autonation's pricing, inventory, and financing were key to choosing the dealership for my purchase. We had no doubt about choosing Subaru. Love the car! Only things I would have done differently: 1) Check with my insurance before agreeing to AutoNation's windshield replacement coverage since it wasn't necessary as I was already covered for both glass and recalibration and 2) Verify what the floor mat package add-on cost includes. Brochure says all-weather are standard. If so, I overpaid for a package if plain old floor mats. There was no cargo mat which I thought was included. AutoNation hasn't returned my call. That aside, I'd purchase from AutoNation again.

Gary Esparaza was personable and professional. He explained what they were doing to my car and approx. time it would take' He escorted me to the waiting room and showed me where the coffee was. Service was done on time. Waiting room was clean with social distancing, TV, comfortable chairs and tables.

I got a nice loaner car from Enterprise. The repairs were done on time.

I was very pleased with my experience at AutoNation. I reserved a vehicle online and was immediately helped when I showed up to test drive it. The sales associates and finance team were very accommodating and respectful, and I didn't feel like I was being taken advantage of--unfortunately common for women at car dealers. The showroom and offices were very clean and all Covid-19 precautions were being strictly observed. My only complaint was that the car had not been fully cleaned/detailed when I showed up to test drive it, so I had to come back the next day once it had been detailed so I could get a good look at it and make a final decision about purchasing.

Excellent professional repair and customer service.

Great Service , adviser was terrific and fast clean

Excellent. Jason DeMars provided professional and courteous service for our 2016 OB

We have received excellent service from everyone at AutoNation. Chris T and Jason are outstanding.

We had one bad tire with about twelve thousand miles on it and they made my wife purchase 4 news one's I'm not happy about that the other tires are a little worn but look really good almost new we did not have it in our budget to get 4 new tires.

I purchased my 2017 Subaru Legacy from this dealership and every time I’ve brought my car in for maintenance I’ve had issues with their service. This last time I was in, I purchased and had them Mount, balance, and align four brand new tires. After I was called and assured my vehicle was done I picked up my car and took it home. I looked at the tires when I got home and noticed one tire was noticeable different than the other three. You could clearly see one tire said “inner side”. Service tech mounted it on the rim backwards and they gave it to me in that condition. The amount of negligence is upsetting when you put not only so much money, but trust in people working on your car and they don’t come through time after time. I can see this is a place to pump out customer after customer and car after car to continue bringing in the $$. Customer satisfaction and a job well done the first time goes a long way.

Took my 2020 Outback in for a recall of the computer system. Took car in Saturday morning and check was fine. Was quoted 45-60 minutes for completion. After 1.5 hours hadn't heard anything from my advisor so I went and tracked him down. He went and checked on the situation and said it was still hooked up to the computer. At the time I do not know if that was the truth or if my car had even been touched yet. He apologized for not keeping me in the loop which I appreciated but frustration had settled in . At this point the advisor did a good job of keeping me up to date on my car but it was another 1.5 hours before I left autonation. He did give me a free carwash voucher(10.99 value). He also said that I would be taken care of on my next visit. I do not know what that means. He also said that he would mail or email the paperwork to me so he could get me out of there but have yet to receive anything. The waiting area is nice with coffee and tea options and laptop charging area. The show about missing kids was depressing that was played on the tv was depressing but I don't know if the dealership has anything to do with that. This is my family's second visit to this service shop and have to say this is the second time I have been disappointed. There better be improvement otherwise my service dollars will be going some where else . For the recommend this dealer to a friend location my no answer is for the service center. Buying from this dealer was an easy transaction and overall a decent experience.

Notification indicated that the upgrade would take approximately 40 minutes. Upon arrival, I was informed that service would be approximately 1 hour. It took over 2 hours! Recall notifications should indicate what processes will occur and possible challenges in such upgrades. In addition, nothing on the returned work order indicated specifically what modifications were done.

Amazing service and quality!! Very thorough and felt so comfortable and no pressure. In an out in no time!! Made it so easy!

Everything was smooth and easy from scheduling to leaving. Only negative thing worth mentioning was that I received an email from Subaru, not the AutoNation dealership, when I got home from my repair appointment advising me of another recall. When I called AutoNation to schedule another appointment I was told that the email, which was worded completely different with no way to tell there was not a difference, was the same exact recall that I just had repaired. Not very thoughtful of the company Subaru.

Been going to this service shop for a couple of years. More expensive for routine service than the local mechanic shop, but for Subaru specific stuff, they are excellent: Parts are ordered promptly, communication is equally prompt, and the work is invariably of high quality. The service advisors are knowledgeable, gracious, professional, and almost always proactive.

Best service app I have had in a long time! I would recommend this dealership and service department to friends and family.

I have had a problem with my battery going dead. This did not happen for 2 years. Brought it to Groove Subaru and was told to start my car every day for 5 minutes. Called Svc Manager who was there on Saturday and he said I was not driving car enough miles to keep battery charged. Also was told it needed to run over an hour to charge. I came to Auto Nation and the service assured me they would find draining battery problem and did. Radio drain

Dylan and every people i met are very polite and nice

I took my car in for diagnostics and had a repair done that also revealed a more serious issue that was fortunately covered under warranty. I was provided a courtesy car while the repair was being done. My service rep Jessica had taken such incredible consideration to communicating with me through the process with daily updates and status reports.

The customer service was so amazing that I didn't even care about the cost. Had a hand full of things done to my 2019 Outback, which took them no time at all. I think it was 3 hours earlier in projected. Keep it up.

The car went in for a recall notice and i had them inspect the car for my college child. They came back with a slew of extraneous items that i can do on my own. The costs they came up with on over the top expensive. But the kicker was i said the TPMS guage would not shut off and the advisor said that guage was tricky and to inflate the tires to 38 lbs and that would fix it. Well have driving it home, that didnt do it so need to find the answer there but not at Subaru.

Terrible customer service. Took 2 months to hear back about a warranty item and was dodging all of my attempts to reach out to them.

Needed headlight replaced. They did. Also am having sporadic no start condition. They could not find the problem.

This service department is deadly. Do not use them. They will send you home without repairing your car.

Basic 20,000 mile service. Quick and efficient, A spacious, clean waiting area.

Not K. Was the service representative. I had good results on prior service on vehicle. The customer service and attention to detail is above average. Also, Matt in parts dept. Is knowledgeable for purchasing any accessories and did so. Thank you to both.

They always take care of us!

Had excellent experience purchasing my new Subaru. Bregan Hunter was very professional and was able to answer all of our questions. Was an great experience!

Everyone was very friendly and pleasant. They serviced what was needed and didn?t add in a bunch of extra costs.

I drive an older ('97) car and will only have it serviced at AutoNation Subaru. Every aspect of the experience is excellent, the service mgr, techs, repairs, attention to detail, etc. I recently discovered the original owner of my car also had it serviced at the same dealership, so they have a complete service history! I honestly believe it's in such great shape because of the care it's received at AutoNation Subaru, Arapahoe

Everybody there is helpful and has a great attitude! They are thorough and efficient.

Excellent, courteous service! Highly recommend servicing your vehicle at this location. Knowledge and helpful staff at every visit.

Jessica is by far the best service advisor we have ever had. She kept us in the loop about everything that had been done to our car and time frames.

Excellent customer service. Quick self easy process.

Service experience was excellent. My service contact was very cordial and friendly. I was kept well informed on service progress and car was completed on time.

Other than it taking longer than estimated the experience was very good. To compensate for the extra wait I was provided with a car wash, which was appreciated. I was kept informed during the wait. Service was friendly and comfortable.

Taylor showed professionalism and courtesy and was able answer all of my questions.

The waiting area was very clean and a service rep kept me posted on what was going on with the repair requested.

Everyone was great. the process to buy my car was way to long, it has never taken me 3 hour to buy a car????

Stephanie is the best! Good, clear communication and customer service!

Had to wait longer than I thought was necessary once the service was completed

My experience here was great. Dylan and Scott helped me out tremendously and I?m grateful to have had them help me in buying a new car.

I was in for the regular oil change and general check.

I had one of the best experiences I've ever had purchasing a vehicle from AutoNation Subaru. The whole team, especially my salesperson Daniel Ballez were top-rate and professional. Daniel is a true asset to this organization and I would definitely consider AutoNation Subaru for a future purchase and would have no issues recommending this dealership to anyone.

Purchased our car over a month ago, was overcharged on tax (out-of-state resident). Over $600, supposedly being sent to lien holder (only after several phone calls and e-mails). Still has not happened. This is not due to the lien holder. We were overcharged tax, it should be returned to us as an overcharge. 😕

Had the most amazing service experience. Great communication. It was completed in half the time. Everyone was polite and courteous. I was truly blown away by how great it was. No extra pushed on me. Just advised on what should come next and the price including the tax!

My rap kept me informed. He also came and got me the minute my car was completed. He was very polite and very professional thank you

Attentive, knowledgeable, friendly staff, willing to go the extra mile to ensure customer satisfaction. I recommend this service department for all of your Subaru needs.

They literally denied the warranty on my car due to “after market mods” but they were already on the car when I bought it? They’ve also lied 100% to me about oil levels with proof and have done nothing but make matters worse.

Great experience with David Elia as always. Couldn't ask for better service.

Had transmission changed on my Impreza. Chris was awesome took care of everything on a timely manner and kept me up to date at all times on what was going on

I live about 305 miles from the dealership, so my situation was an online purchase and from the start, the process was smooth and my sales associate was very responsive to my questions/concerns. The price negotiation was seemless and we actually got more than we bargained for in the vehicle he found. Even when the keyfobs were lost on the car we were purchasing, he found a identical replacement for our car and there was no significant delay in the purchase. The car was everything we expected but since there were more accoutrements on the car, there was a learning curve for all the nuances the car provided; our sales associate was very patient and thorough. We were pre-approved for financing - there was none of the typical arm twisting that we'd experienced before through the finance office but the officer was very thorough in explaining the potential need for the coverages they offered.

Quick and courteous service Jason was amazing ! I will be back for regular services.

We are return customers of Arapahoe Subaru AutoNation and were once again so impressed with our salesman Todd and the entire team. He was upfront, and genuine throughout the entire process. He was extremely knowledgeable about not only our new purchase but about every car we asked about. The best part however, was that Todd took care of the entire process in a timely fashion! We were nothing but pleased with the entire process and left in a new car with a full tank of gas. Thank you Todd and Arapahoe Subaru.. I'm certain we will be back!

My representative was very helpful and knowledgeable.

Frustrating because the free rental car never showed up. Luckily one of your guys finally took me to work after I'd been there an hour and asked them to. Then after driving a few blocks, I realized I have a headlight out. They did a 5 point inspection on it. How do they miss a headlight? So I had to call and make another appt.

Unbelievable- they sold a car that I had reserved while my mobile inspector was waiting to inspect it. Came in on a Saturday, said we wanted it, had the inspector there the next Monday at 10:15am. They sold it as he waited. Like most car dealers, their word means nothing and they will do anything for a sale, regardless of customer service. Makes you wonder how well they take care of the vehicles they sell to the unwitting public.

I have been coming here for over 20 years. I trust them with my car and have always done so. Service is quick, employees are friendly and I feel at home.

Service Technician was very helpful and was in contact with us throughout the process.

I had a great experience at the dealership. Dave was professional and friendly. He listened to my requests and did not try to high pressure sale me into buying things i did not want or need.

Tine we got to AutoNation to the time we left, great customer service!1

Everything here is entirely satisfactory, it's easy to schedule, attention is prompt and estimates are efficient -- the only shortcoming is no complimentary car wash, in fact no carwash at all. Plenty of space to distance while waiting --employees all masked although I asked one or two to cover their noses. Best way to exit is in back with eventual access to a traffic light allowing a left turn onto Arapahoe.

Friendly, fast, reliable service.

Kayla is the best! Check in and out we?re very timely and professional.

I went for an oil change and was taken care of by Taylor! He did such a Fantastic job! I was in and out in no time!!

I was very pleased with the service I received. The appointment ran a little longer than expected but I was compensated.

Friendly, professional, on time, even gave me a coupon that was worth more than the one I had

Doug Esparza was a great help. The day I brought my car in for diagnostics he was very good about communicating with me and planning for the return trip to get the repairs. The day of the repairs went very smoothly. I love this dealership- I?ve never had a bad experience. Doug was really helpful in explaining the service my car needed.

They just want take money from you and never care for customers. Don't go with Josh manager. I took 2 days off to been there but they couldn't do anything ... The battery( lifetime warranty ) was dead but they try to told me repair the computer system in the car for $1300!? I went to Autozone buy a new battery install to the car and the car work perfect, i have no problem.... STOLEN --> josh.

Friendly, no haggle or pressure, we appreciated our salesman Todd, our being able to take this car for a drive and really check it out. Along with the CarFax, this help us make an informed decision . It was snowing outside and Todd even had the car cleaned and ready before we left. We will definitely look at purchasing a car again in the near future. Couldn't have a better experience anywhere else. Thank You, The Bertrands

My tires were not rotated? Told ?they looked new?. I had to go to the tire store to have them rotated.

Appointment schedule was easy and quick. Service was prompt and professional with full explanation of service needed. Time of delivery was excellent and before expected. Waiting in the customer area was pleasant and coffee and soft drinks available.

As a DIYer who only infrequently visits dealership service departments; my experience completing a brake service for my son?s 2018 Subaru Impreza at Arapahoe Subaru AutoNation was outstanding. Scheduling online was effortless, we were greeted upon arrival promptly and politely and our advisor -Gary- was terrific. Gary went out of his way to make sure we did not have work done that was not necessary and everything needed was completed on time and at a very competitive price. Big thumps-up with to AutoNation, thanks-

Fantastic and easy as always! Very smooth from when I pulled in to when I picked up and great communication!

Jessica was a terrific service advisor and helped me get the correct tires for my Ascent. Everyone was so helpful plus a very nice place to wait for the service to complete.!

Oil Consumption re-test was completed in a timely manner.

I had a wonderful experience at this dealership! They were kind, professional and prompt! I look forward to getting my car serviced there in the future.

AutoNation Subaru always has amazing service! Friendly staff and great technicians! Always makes life easier knowing my car is in great hands! I always leave with a smile on my face!

Friendly and helpful and straight to the point. Easiest buy I?ve had in my life of buying cars

Our experience at Autonation Subaru was the best ever. Especially when you throw covid in the mix. Everyone we dealt with went above and beyond to make sure that my wife and I were comfortable. We came there for a specific vehicle and left with said vehicle. No hassles!! No stress! The crew was on their game. I will spread the word.

These people refuse to honor my warranty claim on a tire that I bought at a Subaru dealership. AutoNation Subaru West is honoring my claim and will be replacing that tire tomorrow. Screw AutoNation Subaru Arapahoe.

They are friendly, courteous, and they aim to please their customers. They make sure every decision made is the best option for the customer. Their attention to detail was remarkable. They also walked me through every detail of my new vehicle. I was very pleased with my experience. I would recommend Subaru Arapahoe to friends and family. Thank you to my sales person, Daniel, you created this whole experience.

I highly recommend the sales and finance team. However I was less than impressed with the service department. $165 for an oil change with numerous things added to my bill that I DID NOT ask for nor were either my husband or I asked if we wanted. I paid $128 at Mike Shaw Subaru for an oil change, tire rotation, and cabin air filter change in May. I will NEVER go back to this service department.

I got a check engine light on our subaru outback. Got an appointment at autonation subaru. My assistant manager got me in on time and listen to exactly on what I did as far as what I have done to my outback on the knock sensor. That to me lets me know that we are in the same page which goes a long way with me. As far as listening to me. I would use the dealership again. Thank you.

First time we’ve ever leased a car, the process was trouble free

Service did a great job from the minute I dropped of my car. Justin Bantock is an asset. He informed us throughout. My wife was very trusting of his word. We want out of his way to make her happy and I appreciate that. Thank you

Very friendly and great service. Short wait time.

Everything was easy! I love this car!

Had a nail in the sidewall of my tire and the car had the original tires. Josh had me come right in and the service technician and his manager both verified the tread depth determining that one new tire was acceptable. He had the tire in stock and I was on my way. Heard my issue, addressed my concerns, and did the best thing for my situation. Happy with the entire experience.

Excellent customer service staff! Professional, courteous, and helpful.

If this service department makes mistakes they will take full accountability at no cost to the customer. Would recommend, most dealer service writers cannot be trusted to take responsibility for their own mistakes.

They are always friendly, fast and very clean! Thank you!

This dealership was excellent and our salesperson Jesse was outstanding. He could not have been better.

I always appreciate how great the service department is with their communications. I brought my Forester in for recall work and was able to get a rental car for the 2 days that the work took. They were also able to accommodate getting my car finished to fit my schedule on the second day.

I really enjoyed my experience of buying a new Outback XT Limited from Auto Nation Arapahoe. Super easy purchase after using TrueCar for a quote from Bregan Hunter. Great communication and quick easy sale/delivery. Totally satisfied with the whole process. Thanks.

I really enjoyed my experience of buying a new Outback XT Limited from Auto Nation Arapahoe. Super easy purchase after using TrueCar for a quote from Bregan Hunter. Great communication and quick easy sale/delivery. Totally satisfied with the whole process. Thanks.