The salesman, Joe Lesher, did a great job to explain the features and functions of the vehicle. Very helpful. I recommend working with Joe for your next purchase!

I was looking for a used suv, and was starting to think that that was more than I could qualify for. Brooke found me my beautiful dark green RAV4, and did absolutely everything she could to make sure I drove it home. I?m so happy - Merry Christmas!

Sergio Martinez was awesome and after some disagreements he resolved and sold us a great vehicle. He is a top employee!

Was met as I got out of the vehicle. A small issue was addressed on the spot by the service greeter. The interval service work was completed on time as promised.

My experience was great start to finish.

One of the best car buying experiences I've ever had.

Alex Campo, sales representative, was very courteous, knew the details about the car I purchased, and made the entire buying process pretty painless.

Buyers beware. This dealership offers lift packages for some models. For my 2019 Forester sport I chose to have them add the lift. However, I was not able to have any say in what wheels and tires would be put on. The lift kit they?re using calls for 225/65r17 tires to prevent rub inside the wheel well. The tires the dealership installed are 245/65r17. They tried to make these larger tires work by cutting the plastic out of the wheel well but it still rubs when turning. Putting the larger tires on also means I can no longer put chains on to meet Colorado Traction Laws as chains and Autosocks would catch where the tires are currently rubbing and cause more issues. The dealership does not see this as an issue and refuses to fix their mistake nor give me an explanation as to why they used the larger tire size. Please note that by not meeting Colorado Traction Law requirements that you are likely to be fined if you end up getting stuck. Which is still possible even with the lift and snow tires.

Gabriel was fantastic! He examined the questions and problems I was having with my oil light. He took it for a test drive with me, and then added fluids at no charge. Great experience!

A very easy and enjoyable car buying process! I came in looking for a used car but they offered me a great financing rate that made it affordable to buy a new one.

Professional, expeditious service considering the circimstances of the recall.

Autonation Subaru Arapahoe was considerate of my time and upfront about costs for my repairs.

My husband and I came to AutoNation to get a new car. We loved the salesman we worked with, Mike Olenski. He did a great job educating us and was low pressure on the purchase. That was where the good experience ended. It took several hours between wrapping up with Mike and starting with the finance team. Bob Baker could not make "the system" match the original quote we received and ultimately we ended up paying a higher price. Two weeks after we finalized the sale and left with the car, we received a survey request. I completed the survey with good marks for Mike and okay marks for Bob. Two weeks later, the dealership contacted us to say they miscalculated the sales tax due to the website they use not being updated for our city. The end result was that we owed over $1,000 more. After talking to other customers in our same city, it turns out this dealership has been using the wrong sales tax for over a year. When we discussed this issue with the sales manager, Matt Smith, we were told that there's nothing they can do and we just have to pay it. Shortly after that we got a call from Bob telling us that if we don't pay it, we won't be able to register our car. Ultimately, this was a good experience turned bad and I would not recommend AutoNation Subaru to anyone interested in purchasing a car from a dealership that cares about their customers. I would've considered it an honest mistake if I hadn't heard that this has been going on for over a year. If they truly cared about the customer experience, they would do their due diligence to ensure that the final price paid by their customers matches the quote they provide at the beginning of the process.

My husband and I came to AutoNation to get a new car. We loved the salesman we worked with, Mike Olenski. He did a great job educating us and was low pressure on the purchase. That was where the good experience ended. It took several hours between wrapping up with Mike and starting with the finance team. Bob Baker could not make "the system" match the original quote we received and ultimately we ended up paying a higher price. Two weeks after we finalized the sale and left with the car, we received a survey request. I completed the survey with good marks for Mike and okay marks for Bob. Two weeks later, the dealership contacted us to say they miscalculated the sales tax due to the website they use not being updated for our city. The end result was that we owed over $1,000 more. After talking to other customers in our same city, it turns out this dealership has been using the wrong sales tax for over a year. When we discussed this issue with the sales manager, Matt Smith, we were told that there's nothing they can do and we just have to pay it. Shortly after that we got a call from Bob telling us that if we don't pay it, we won't be able to register our car. Ultimately, this was a good experience turned bad and I would not recommend AutoNation Subaru to anyone interested in purchasing a car from a dealership that cares about their customers. I would've considered it an honest mistake if I hadn't heard that this has been going on for over a year. If they truly cared about the customer experience, they would do their due diligence to ensure that the final price paid by their customers matches the quote they provide at the beginning of the process.

We recently purchased a new car and after time spent looking at like cars we chose a Subaru Ascent. We purchased our car through Costco at the dealer.

I’d really like to give them an outstanding review but my car has a rock chip in it that they promised to repair. It’s been over a week and despite three emails to them it still is not repaired. It seems like once the sale was done I was no longer important.

We had an appointment to get an oil change at 4:30. We went to get a bite to eat and returned at 5:40. We got our car back at 6:20. This is way too long for an oil change with a set appointment obtained weeks in advance.

I don't understand why it takes 10 days or more to get an appointment for oil and filter change. Every other dealer has express service for these things.

Had a great experience at Subaru Arapahoe. Everyone that works there from the time I dropped my car off to picking it up again were friendly, helpful and genuinely attentive. Used their courtesy shuttle service and both Kevin drivers were friendly and on time. Recommend!!!

Ben Mandel is a great asset to your firm. Many sales reps from various dealerships reached out to me when my USAA service provider sent out an indication of interest. After receiving many messages I felt the most comfortable starting with Ben. I provided my specs; Sunshine Orange, 2017 or greater, less then 30k mileage...etc. He was polite and professional and took my spec request without being pushy. As a naturally good representative, he connected a great deal of what I wanted to a custom car on the show room floor. He sent me a pic and I was on your site within the hour to check it out. The process took its course and now I?m a happy owner of a very unique Crosstrek. Kudos to Ben for a great suggestive sale. Joe Lesher, who assisted with the paperwork and an introduction to the cars functions should also be recognized for his service and attentiveness. This will not impact my review, but as it?s a show room car and the battery is beat up, the ignition doesn?t always start on the first try. I have no concerns that they will take care of it. Well done!

Thank you so much for taking care of the scratches on my car as well as my oil change

Took my car in to get spark plugs changed they told me they heard a noise they previously swore was something minor. Upon discovering that the car they sold me had rod knock and a new small block would be needed.. Fine. Two weeks later we finally got a loaner car. One month later we finally hear back about our vehicle only to pick it up completely out of gas past e and gas light on. I barely made it to the gas station down the road.. so after this unpleasant waiting period we were informed that there would be extra costs associated with the repairs that they made no mention of at any point. So my next Subaru will be purchased ANYWHERE other than the autonation group. Terrible service and experience. Go elsewhere

Service agents were amazing. Hats off to Stephanie and Kayla - both were fabulous.

Unfinished. My Forester was towed to This shop. They handled it well, getting me a loaner car as the repairs will be extensive. Despite a severe snowstorm. (Colorado)

I had a great experience. Prices were awesome and Alex was fantastic. I never felt pressured and he found a great car for me. Everyone was so friendly and helpful. I totally recommend this place!

By far the best experience I've ever had shopping for a car. Alex was great! He was so patient and helpful. I never felt rushed or pressured like I have at other places. He helped me find my perfect car and the price was great.

We had a great experience. Everything was easy and the staff were very friendly.

Originally tried to schedule online, but I called and they squeezed me in for a check engine issue. Thanks!

We bought our car here! I?ve had a couple recalls and they get me on and fix it promptly every time!

Great sales help. My salesperson was extremely knowledgeable, not just about Subarus, but about the auto industry in general. Never had a problem with any repair or maintenance job that was done here.

Julieanna from the service department was very friendly and helpful. Great asset for the team! We have bought two Subarus from this dealer and always service them only here because they are the best.

Very thorough and efficient. Explained all the recommendations that were needed. Jackie is awesome!

Timely, Professional, and I will be back. Was promised a 7 am service time. 6000 mile oil change, safety check, tire rotation was completed by 7:45AM. WOW!!!!

Alejandra Flores was amazing! Absolutely professional, very responsive to my needs for information, helpful, respectful and had a gentle manner. Dealer was diverse and inclusive- several people spoke Spanish well. Overall very friendly and welcoming.

I was in the market for another Subaru after getting rear ended and my old car being totaled. I ended up getting a better car so I couldn?t be happier.

Great experience, right down to the shuttle driver! Definitely would use again. Technician Jason was fantastic.

My wife and I traveled from MT to CO to purchase our Subaru Crosstrek after looking in 3 other states for a specific, hard to find, color. Dylan Vance spent several days looking for the perfect vehicle for us that met our specifications. He kept in daily contact while continuing to search AutoNation's inventory as well as neighboring dealerships. Dylan worked to assure our vehicle would be reserved and waiting for us when we arrived a couple days after he found it. The buying process was easy and the waiting area was great for our teenage sons! When we had a minor issue upon returning home, Dylan contacted his manager promptly to make it right. We could not be happier with both our 1st Subaru vehicle purchase at AutoNation as well as Dylan's assistance throughout and AFTER the sale!

My husband and I traveled from MT to CO to purchase our Subaru Crosstrek after looking in 3 other states for a specific, hard to find, color. Dylan Vance spent several days looking for the perfect vehicle for us that met our specifications. He kept in daily contact while continuing to search AutoNation's inventory as well as neighboring dealerships. Dylan worked to assure our vehicle would be reserved and waiting for us when we arrived a couple days after he found it. The buying process was easy and the waiting area was great for our teenage sons! When we had a minor issue upon returning home, Dylan contacted his manager promptly to make it right. We could not be happier with both our 1st Subaru vehicle purchase at AutoNation as well as Dylan's assistance throughout and AFTER the sale!

Marcus was efficient, professional and friendly. Waiting room very pleasant.

Excellent service as usual. Arrived a little early for routine maintenance and was finished a little early.

Great experience. Very friendly, helpful and know their product.

Great experience! Hira was willing to work within our budget and we would go back again.

The staff was helpful and friendly. They really know what they’re talking about. They always advise me before they do the work. I’ve been taking my car here for years and they have records of what work has been done. There is a great waiting room with coffee and donuts!

I have visited multiple dealerships in my life and especially on that day and Subaru Autonation on Arapahoe was a truly great experience. Every time I am on your lot all of the staff are super helpful and completely on it! I have been to other dealerships where this feels smarmy and I feel like prey but here it is a genuine outpouring of help and support. Alex embodies this with his easy smile, kindness, and knowledge. He has since helped me with tech night and continues to make me feel like I have someone looking out for my well being as well as my cars. He is a genuine treat and any and everyone who tells me they are in the market I will be telling them they have to go see Alex and he will give them the car shopping experience they deserve (assuming I'm only talking to those who deserve the best!).

By being honest and abiding with a pre-repair estimate gleaned from their computer system. I wound up paying close to $100 above the quoted price, including a 15% Costco discount.

Extremely disappointed with the assigned service rep not available at the time of the appointment. I had to tell service what the charge quote received and no shuttle service available. Kevin generously offered me a ride back to work. I was up charged fees that would be considered the cost of doing business. Never will return for service again

Awesome experience. Brooke was great to work with and did not push for the sale.

They have always treated me fairly.

Stopped by the service center without an appointment, as I had a repair light on. Without a question, my tires were checked, the service techs were wonderful, found there was a screw causing a slow leak and repaired it. Very helpful and friendly.

Could not be happier with my experience. Hina and Mo worked with me to get a deal I was comfortable with, sticking to my budget. My car is awesome and I feel set to tackle the Colorado winters now!

The process at AutoNation Subaru Arapahoe was much more seamless than all my other purchasing experiences. This is my first time owning a Subaru and Danial Saleem did an amazing job at explaining not only the features included with my vehicle, but also all the services Subaru offers. I can truly say I'm beyond impressed with all the safety features built into Subaru. Danial was extremely attentive and made sure we didn't have long periods of time where we were waiting aimlessly in the lobby. He answered all our questions while we waited on the finance department and reviewed the most important parts of the owners manual/set up the Subaru app while we waited for our car to be detailed. Our car was flawless when it was delivered. Phenomenal job by the entire staff at AutoNation!

Subaru you’ve lost my business for life at this point. Your location - AutoNation Subaru Arapahoe didn’t fix my sisters car. Thus forcing her to drive her 2 year old son, my nephew around in one of your vehicles in winter weather when it is no longer functioning as it should. Her vehicle is still under warranty and your service department has not done it’s job. Further more when she finally did get someone one the phone today they tried to schedule her for repairs after her warranty will run out. To further this the scheduled appointment is another 2 and half weeks out. So a month and a half to get something fixed that should have been fixed the first time she dropped the car off over a month ago. She has contacted your America offices and multiple people at the dealership with no resolution. When she was told someone would call her back she never got a call. I thought your brand wanted to be known for its safety and for taking care of your customers. In this you have failed. If how you have treated my sister as a customer is any indication of how you treat your customers you should be ashamed of yourselves. #subarufails #badcustomerservice

I bought my first Legacy in 2012 and I was so pleased with my experience. Now that I'm ready for a Forester, I assumed I would have the same experience coming back. I couldn't have been more wrong. Firstly, when I expressed disappointment in the value of my trade, I received zero response back after that. I decide to move past and continue to apply. All I asked was a break down of the trade, cost, monthly payment and the Sales Rep Daniel Ballez flat out REFUSED to send it to me. I expressed that it was Halloween, I work full time and have 3 kids. He kept insisting that it's too much to send in an email and I needed to call him. I think he just didn't want to put anything in writing. His inability to put my convenience before his wants just cost this dealership my business. And future as well. I was a returning customer and his attitude is not what Autonation has represented in the past.

I was very pleased with the high level of care that I received when I purchased my 2019 Acura RDX. The Sales Assistant, Matt Garcia was efficient and knowledgeable to make my purchase happen in a timely manner. I highly recommend AutoNation Subaru Arapahoe for their great selection of Certified Pre-Owned vehicles!

I?m still not very happy with AUTONATION..? I took my wife?s car in when they had the recall on this light switch. They did the fix how many months ago. Well I was still getting recall letters from Subaru. Well it comes out that whoever entered the info into the computer put my vin # , and my 2016 Subaru Forester into the system, and not my wife?s correct info. To this date it still shows an incomplete for the recall when I put my wife?s vin # into the recall Subaru website. I?m very upset. The tech or person who entered the info into the computer mixed up my 2016 Subaru with my wife?s 2015 Subaru. What a mess..... To this date it still is not correct! Checked on 10/24/2019.....

The sales experience was classy & brief, the service dept is outstanding-they listen, shuttle to/from work, coffee and doughnuts while you wait, comfy waiting area that is also clean and the appreciation they have for your business...you can feel it!

Service person couldn't tell me what it would cost for them to change my oil. I had them do the factory recall but not the oil change. When I tried to get a ride back to the service dept to pick up my car, the phone number they told me to call said to leave a message. I had to take an Uber to the dealership.

My salesperson Joe Lesher did a wonderful job, I got a great deal and I couldn't be happier!

First time at the dealership. Had to bring in my 2014 Forester for a recall. They did the brake light switch replacement and then found the vehicle needed an update to a system for battery charging. Accomplished that under warranty. Nice waiting area, coffee and donuts!

Danial and the team worked with me and helped me buy my first car. They made it a very pleasurable experience.

An overall wonderful experience. The staff were fast and efficient, making it a very easy process. A salesman, Tawseef, worked with me and stayed late to accommodate my schedule. He made the buying process easy. Fantastic service, overall.

Outstanding customer service. Mike O. was incredibly friendly and professional. He patiently worked with me for over 2 years while I equivocated. He was always prompt and responsive to my emails/texts/ and phone calls. Eventually when I made the decision to buy, he drove all the way down to C-Springs to pick me up for the final sale. His sustained superior performance reflects well on him and on AutoNation Subaru. Definitely recommend you contact Mike if you are interested in a new Subaru.

Very much improved from the past! A factory recall was the reason I had to use this dealership. My service rep was awesome. She went above and beyond to see that my vehicle was completed even before requested time. I even received a call when the service was completed! I mentioned my past poor experiences and she said they were working hard to try and correct the problems. No doubt it started by getting rid of the lazy bad apples that didnt want to work, but just collect the paycheck. Now when I go I know to request these two wonderful women who care to provide quality service! Not only did they treat me like I would expect to be treated, but it wasnt phoney or put on. These two gems get 2 thumbs up and a hug from this old lady! Keep up the good work!

Had a wonderful experience here. Subaru Joe/Joe Lesher is the man to see. He made sure our experience was above and beyond and helped us find the perfect new Subie for us. If you go anywhere at all to buy a Subie, come here and ask for Subaru Joe. Thanks Joe!!

I have a usual car care company I have used for many years for my Subaru (and formerly for a Toyota) because they specialize in these brands. However I had to schedule with a dealer to address the brake switch recall. At the time I scheduled, I indicated that I was traveling from a distance so intended to wait. I was not given an estimated wait time until I arrived and it was longer than I expected because of the recall. This should have been disclosed at the time I scheduled. I had asked the cost of the oil change but when I received the confirmation they had added a tire rotation and did not quote its cost, which I was told when I arrived. The check in person walked me to the waiting area, then called my home phone to let me know the work was done. (??) Overall this was less than excellent service. There is no way for me to know the quality of these repairs.

Bought a “certified pre-owned” 2017 forester. I drove it three times that week, then every warning light came on. I dropped it off for service, and was told someone would call me later that day. No call. The next day attempted calling, no call back. On Monday, called at least 5 times each time being transferred several times from person to person with no info “we’ll call you back”. At one point a service tech told me it was all clear for pick up, transferred me to the pick up person, who then told me it hadn’t even been looked at yet and they would call me back in a few hours, they never did, so I called AGAIN and was then told I was being transferred to a technician, but ended on hold 40 minutes. I hung up and called again and someone else told me someone would call me back. Finally someone called me back and told me it needed a new transmission and it would take a week. Apparently they don’t really do all those checks on certified cars, as I had driven it less than 50miles. I asked about a loaner car, and initially was told there were none available, but they’d call back. Not trusting them, we went to the dealership and ended up waiting 2 hours for them to figure something out. The whole process took from 8 am to 7 pm. I felt the whole time I was been transferred and passed off with no one caring or looking in to the situation. I completely regret purchasing my car through AutoNation Subaru and feel as though I was swindled.

Purchased new car via the Costco auto buying program and was very pleased. Very prompt response and courteous.

This was a great car buying experience. As a first time buyer they made it very easy for me. Thanks.

Gabriel was the Service Associate who helped me. He was very professional and courteous. Facility was comfortable and offered plug-in stations so that I could work while waiting.

This was hands down the best car buying experience ever!

First off, we've bought many cars in our lifetime. This was the first time it was enjoyable. To a man, everyone was upbeat, kind and thoughtful. They acknowledged this was an expensive purchase, and we might have some anxiety. And it doesn't stop after you buy. They seem to be ALL about customer satisfaction. Ask for Bregan Hunter.

Working with Jason Sullivan was so easy. My previous car had just died ( 15 years old and clutch went out) so I decided to buy a Subaru Forester. Jason found what I wanted , helped with all the paperwork and off I went. He had previously helped my son purchase his Subaru.

I had the best experience buying my new car at AutoNatuon Subaru Arapahoe! Brittany Green was the one who worked with me, and she was spectacular! She was never too "Salesy," answered all my questions, was patient with my indecisiveness, and was an overall pleasure to work with. It felt like I was buying a car from a friend! I'm super stoked on my new Crosstrek and glad I landed there on my car search.

Quick and efficient service Friendly and pleasant staff

The dealer made the purchase an enjoyable experience. No pressure. No negotiation. The salesperson I worked with was truly interested on "is this the right car" and not the sale. There were a few details that were addressed to full satisfaction on a second visit. I like this new style of purchasing and customer service. I love my car!

I scheduled the service online without any problems. Sarah was very helpful in making sure my service needs were handled properly.

Great communication, in and out time was exactly what was shared

They replaced my year old radio didn't do it correctly had to re do it another21/2 hours not super happy with Subaru. This is my first one and probably my last.

Staff were very friendly and professional. The facilities were excellent and very comfortable. The entire buying experience was great!

Best car buying experience I have had! Would highly recommend, was in and out of the dealership in 1hr

Very friendly and quick with my repair. Would recommend them anytime!

Great no pressure experience easy and quick and professional.

AFTER ADVERTISING MANY SUBARU FORSTERS THAT WERE AVAILABLE IT TOOK OVER AN HOUR TO FIND EVEN ONE AVAILABLE. THEY HAD 1. WE EVENTUALLY BOUGHT IT THOUGH IT WAS THE LAST COLOR ON OUR LIST. YET WE HAVE HAD GOOD EXPERIENCE WITH FORESTERS.

I went in to buy out my lease. It seemed like it would be straightforward and simple since I was just keeping the car that I've had for the past 3 years. Towards the end, they tried to get me to buy extra warranties. They were sneaky in making it seem like the coverage would be for 72 months, but really the entire loan increased to 72 months from 60. I didn't realize this until the end, while signing final papers. I asked why my interest rate was different and had increased, and was told that it's because I agreed to change it with the 72 month warranty and thus increasing my loan duration. I stated that I misunderstood and would like to go back to the original plan, and deny any additional items. The salesman appeared upset and stated, "we're gonna have to redo all the paperwork". Yes, I know that salesman are notoriously slimy but it still upset me that they almost pulled one over on me. Also, another salesman took it upon himself to look through my car and my things to try and find my registration while they were fixing a recall. He returned and told me that my registration isn't in my car and that he looked. When I got to my car, all of my things that were in the glove box were now sprawled out on my passenger seat. I don't appreciate a stranger going through my things without my permission. I am glad that process is over.

AutoNation could start improving by either actually checking their used cars OR being competent enough that if they are actually checking them, they actually find the things wrong with them. In less than a month, the car had over $3,000 worth of problems. Probably closer to $4,000. This is on a car that was approximately $8,000, and nothing was disclosed as a problem on their 125 point checklist. I guess that should have raised my suspicions since how can a used car be in such great shape, but I guess I just figured they actually serviced it to ensure it was safe. It wasn’t. Buyers beware.

I?m so happy with my new vehicle, the team at Subaru were fantastic!

The staff is very helpful and prompt. I am very satisfied with the service on my Subaru

I contacted multiple Subaru dealers in the Denver area for pricing on leases. Autonation was the only one that gave me the final price - with taxes and fees. No BS. Despite asking for the final price, everyone else quoted me without them and I lost interest in repeatedly asking for it. I was also handled by only one sales rep at Autonation - the others had multiple sales reps calling me from the same dealership which was inefficient and annoying.

Organized about my recall item-got me in and set up with a rental. Turn around was fast. Enterprise rent a car was slammed but not their fault. Overall-very good.

We had a wonderful experience leasing a Crosstrek. Great salesman, Mike. Great finance guy, Scotty. No nonsense, no drama, no games! Every new car transaction should be this easy. Thank you AutoNation !!!

I took my 2014 Forester in because a belt was making noise and when I was pairing my phone although it said my phone was paired when I tried to make a call it gave me an error saying the phone was not linked. So they said they lubricated where the belt was making noise that seems to have worked. However they said they could not duplicate the problem I was having with the phone. Interestingly enough when I got in the car and tried to pair my phone it said memory full which is another message I got. They said they removed the phones they had been testing with. I complained to the service person Stephanie that the technician did not try to make a call after he paired a phone and she proceeded to tell me I had not given them enough information which was not true what I gave them was printed on the work order and does describe the problem. So it is still not working. To make matters worse Stephanie claimed she called me and left a msg that my car was done. I never got a message from her until I called and left two messages for her asking if my car was done. This is the second time I have had this issue of her telling me she left a message but I did not receive it.

I had made an appointment for last Saturday with Alex. He was attentive, efficient and knowledgeable. It was the first time I had bought a car from a dealer in many decades. Prior to this, I had always used an Auto broker. It was a wonderful experience and I would do it again!

We had a great experience purchasing our car. They were able to work with us to get a fair price for the vehicle. Everything was explained thoroughly without any pressure. Our salesman spent a long time teaching us about all of the technology in the car, even though it was after 10 pm. We would definitely recommend this dealership to others.

We had a great experience purchasing our car. They were able to work with us to get a fair price for the vehicle. Everything was explained thoroughly without any pressure. Our salesman spent a ling time teaching us about all of the technology in the car, even though it was after 10 pm. We would definitely recommend this dealership to others.

Low pressure, I was able to take my time in choosing the car I wanted. Very professional staff.

Service advisor was great. Jason DeMars went the extra mile to explain the repair that was needed, the Subaru warranty process, the possible costs and the duration of the repair. Since my repair was extensive, Jason helped me get into a courtesy car. This helped my family tremendously. Jason was very polite and the team at AutoNation took good care of my vehicle. I recommend the service department for your Subaru repairs and maintenence.

Great experience , great customer service, and the willingness to help get me in a new car.

Excellent service. I enjoy the careful maintenance of my car.

Brittany here at AutoNation Subaru was so helpful for my whole purchase process. she was knowledgeable and friendly and made a process that could have been miserable into a pleasure. ask for her if you get a car here!

Had a great Service Experience at AutoNation Subaru on Arapahoe Rd. 😁

Staff were friendly and worked hard to make the car buying process easy and painless.

YES I WOULD!! SERGIO IS THE BEST!!!

Professional and timely . Donuts and coffee. Morning TV and computer plug ins.

SERGIO WAS VERY NICE AND PROFESSIONAL HE MADE THE CAR BUY EXPERIENCE VERY ENJOYABLE, AND HE HWAS VERY KNOWLEGLEDABLE ABOUT THE VEHICLE THAT WE BROUGHT. WE WOULD LIKE TO USE HIM AGAIN AND WE WILL RECOMND HIM TO OUR FRIENDS AND FAMILY.

Very friendly and willing to work with you in any way possible. I will indefinitely recommend to others,friends and family for sure.

My Forester was in for regular service and to address a recall issue involving the switch for the brake lights , where the brake lights were not functioning The regular service was somewhat extensive . The recall was straight forward in that it only required a swap of a faulty switch . The regular service was completed and the brake light switch was swapped. Somehow, the service department allowed the vehicle to leave w/p checking the recall work perfumed on the brake lights.. The brake lights do Nott work and now the tail lights also not work. I had a reasonable expectation that the recall would be addressed properly. My mistake was that I did not double check the work while I was still at the service department.

I had to bring my car in for a recall no big deal this stuff happens. When I scheduled the appointment on the phone it was over a month before they could get me in; they only have one tech who does all the recalls. I did have to reschedule my appointment for work and when I did I was able to get the next week which was nice but when I scheduled the new appointment they said it would take all day. The all-day wasn't a problem I just made my adjustments with work but when I got to the place they told me it would only take 2 hours. If I knew that I would have made different plans with my work and I couldn't wait the two hours because I already had plans. The service manager I was dealing with didn't even seem to be sorry that I was misinformed. So I was going to take the shuttle home so I could get home to do the work commitment I had. Whoever is the lady who runs the shuttle schedule desk was not friendly and rudely told me the shuttle guy wouldn't be back till 10:30. I was there a little before 9am and if I would have waited my car would have been done. If I was told the real-time when I made the appointment I wouldn't have had an issue with waiting but I made a business meeting because I thought they would have my car all day. So I had to take a lyft so I was able to do my work meeting and then get a friend to take me back to pick up my car. I love my car but whenever I have to deal with the service department I'm always disappointed. Subaru is a great car but I would get it at a different place.

The worst thing about this service experience was the fact the coffee machine was out of order - but later fixed! I brought my 8 yr old Subaru Legacy in to finish off my 105,000 mile service. They got to it right away, service advisor 'Josh' was great to work with - all in all a great way to start the day. Out by 10:15AM!

I had to bring my car in for a recall no big deal this stuff happens. When I scheduled the appointment on the phone it was over a month before they could get me in; they only have one tech who does all the recalls. I did have to reschedule my appointment for work and when I did I was able to get the next week which was nice but when I scheduled the new appointment they said it would take all day. The all-day wasn't a problem I just made my adjustments with work but when I got to the place they told me it would only take 2 hours. If I knew that I would have made different plans with my work and I couldn't wait the two hours because I already had plans. The service manager I was dealing with didn't even seem to be sorry that I was misinformed. So I was going to take the shuttle home so I could get home to do the work commitment I had. Whoever is the lady who runs the shuttle schedule desk was not friendly and rudely told me the shuttle guy wouldn't be back till 10:30. I was there a little before 9am and if I would have waited my car would have been done. If I was told the real-time when I made the appointment I wouldn't have had an issue with waiting but I made a business meeting because I thought they would have my car all day. So I had to take a lyft so I was able to do my work meeting and then get a friend to take me back to pick up my car. I love my car but whenever I have to deal with the service department I'm always disappointed. Subaru is a great car but I would get it at a different place.

Have purchased several cars from Auto Nation Subaru. Always friendly service and more than happy to help out any way they can. Thanks to Matt, Hira and Sergio! You are the best!

Generally good experience with sales representative and finance, though it was pretty clear paying for the vehicle was more about upselling stuff (service, warranty extensions, etc.) than about just taking my money for the purchase. And it was clearly orchestrated. Nick must have said 25 times that the extended warranty "covers all 72 (or whatever number) of computers in the car" in a clear attempt to scare me into purchasing it. Not made so clear are matters like titling, licensing, and so forth. Trade in offer was ridiculous, and I ended up selling my replaced car for 4X what AutoNation offered. But with all that said, inventory browsing, test driving and other parts of the sales experience was much better than I anticipated, and sales person's (Scott Call) after purchase responsiveness has been impressive and greatly appreciated.

I bought a 2019 Subaru Outback and my sales contact, Brittany Green was great: professional, knowledgeable and friendly. The process was easy. Ask for Brittany!

My experience was nothing short of great. I had Jonathan Carrera in sales, and Robert Baker for purchasing. Both were professional, courteous, and and helpful. Jonathan worked with my parameters and with no pressure helped me find a car. Robert helped craft the financing in a way I was comfortable with, even providing some financial tips. I have had negative experiences at dealerships, and dreaded having to go purchase another car. Jonathan and Robert made it enjoyable.

My 2012 Subaru Impreza went in for 2 factory recalls. AutoNation on Arapahoe Rd checked me in quickly and called the rental car service which provided a rental car for the duration of the service, courtesy of Subaru. While the estimate initially was that it would take 4 days for the service, AutoNation completed it in 2 days. To my pleasant surprise, the service also included a free oil change. Great service!

I was super excited to buy my dream car a Subaru wrx but not happy with the customer service. really did enjoy the customer service at first in the beginning but I actually won’t recommended this dealership. After taking my new car home. Witch everything should had been good to go. I tried to call my guy that was supposedly helping “elia” witch I never got a call back after I left many voice mails. I still had to go back to get the car oil change service when I was trying to approach Elia he walked away like if he didn’t notice me and waste my gas. Once again had to go because of my Stereo benign broken and not working right. Waiting over 4 hours for the service department to just tell that me stereo is broken and need to order a new one. I was very unhappy that I had to wait 4 hours for such a small problem. Bad customer experience. Finally my buddy Frankie jump in and did a great customer experience.

Kayala the Service advisor was outstanding in every way. Both Kevin shuttle drivers provided excellent service. Trusting the quality of repairs was good.....but won't know unless there is a air bag release! Facilities were like one would expect. Don't have personal experience to advise/recommend this dealer to a friend. Their staff is certainly friendly and helpful. The cost of service at a dealership is a deterrent when keeping a 2012 vehicle on the road in good running condition.

Regular maintenance, timely. Inspection part of service. Clear summary.

I had a great experience working with Scott Call. Very informative and patient. He explained everything in detail and answered all of my questions. Highly recommend

A quick, easy cash buyer transaction! We bought a used SUV, was exactly as described and had been through a complete inspection. Upfront pricing with a free Carfax report. We were done in under 2 hours start to finish. Very happy with the entire experience!

Great service ask for John Carrera!

Service department is quick and efficient.

Great experience buying our first Subaru. Very happy with our Outback! Jonny Carrera was our sales guy and it was a pleasurable experience working with him. Thanks again!

Great Dealership! Great Sales People! Super General Manager! Would not go to any other dealership! I have been going there and been getting great deals for over 20 years.

I would like to thank Syed for ensuring that leasing a new Impreza was easy and painless. He went above and beyond to meet all of my needs and expectations, for which I am grateful. I would recommend that anyone in the market for a new or used Subaru visit Syed at Autonation Arapahoe.

Honestly, I?ve purchased a couple of cars new and used. This was my worst experience by far. The salesperson was all about the sale and nothing about the customer. I returned the car because it stopped working on the third day of my ownership, and I had to keep calling as to the problem. Someone called me back and was unapologetic as to why the lack of communication. Returned the car. This dealership is not the one for you. Keep moving.

Mike O. was exceptionally helpful and helped me choose the perfect car for my lifestyle! The buying process was simple and easy to understand and everyone was very kind.

We flew 1200 miles to pick up our new Forester and road trip it home. Good decision on our part. Best buying experience ever. Gary Guerin and team have set a customer service standard that is the best I've seen and quite frankly can't be bettered. Their attention to detail, going the extra yard and personable approach was most appreciated. Just wish I lived closer so I could see them regularly. Thanks Gary and Team.

This place is awesome!! Excellent location, nice facility, friendly people, and great prices!

Again another disappointing service interaction. be prepared to do all the work to get your car repaired. new car, within 3 days an lcd panel goes out and i have to call for the status of the part. no call from them. first words are we can not get you in this week. no attempt to find a solution. been a month of not enjoying all the features of he new car. first subaru and the last. service is what brings customers back, and what drives them to other brands.

I had an absolute nightmare experience when buying a used car at AutoNation Subaru Arapahoe. I traded in a car to purchase a used "AutoNation certified" car, and the car started smoking out the tail pipe two days later. I brought the car back the next day (3 days after purchase). The service manager and sales manager said that they would be able to file a claim under the "AutoNation certified" warranty and get it repaired. The service manager called back and said the car was still smoking after trying some things in the shop. He said he was confident that they would be able to fix it under the "AutoNation certified" warranty. One week after bringing the car back, I received a call from the salesman that sold me the car stating that they are going to refund my money and take the car back. Unfortunately the salesman had no explanation and asked me to bring their loaner car back as soon as possible. Shame on you AutoNation for making the salesman make that call with no information or explanation for me. Upon returning the loaner car, a sales manager explained to me that they believed the car had a problem before the car was sold and therefore considered a preexisting condition and they should have never sold it to me. The "certified" warranty was not going to apply. If there is any claim for a "certified" warranty, it seems like AutoNation is going to try any way possible to not cover any repair costs. In addition to selling me a lemon and then taking it back, the sales manager showed little to no sympathy realizing that now my family only had one car since they took my trade in and both my wife and I need cars to work. Now I needed to scramble to apply for another auto loan and find a different car. I bought a car from a different and much better dealership, but it is 2 and a half weeks later and AutoNation is still yet to pay off the original loan for the lemon car they took back. If they do not pay off the loan soon, I am going to be making a payment for a car that I do not even own! I do not think AutoNation Subaru Arapahoe understands the hardships they placed on my family and made little to no effort to correct their mistakes. I still have a loan balance for a car they took back 2.5 weeks ago!! Plus, if you place a "AutoNation certification" on a car, you should honor it and not find a way out.

How can this dealership improve you ask... from my experience yesterday... 1. Don't overcharge and if accidental, the "cashier" should catch it. If the cashier doesn't catch it and customer does, double check to see if customer is right before saying "thats not a $179 overcharge". I had to ask for manger, who confirmed that was an overcharge, and luckily the cashier caught it as she is supposed to. OOPS! She didn't, I did. The overcharge was for 2 diagnostic charges of 179.99 instead of one. 2. Return phone calls sooner than 2 1/2 hours later and call the right number! When the service adviser calls to "update" me at 2pm and asks for a call back, it would be nice to understand why... do I need to make a decision, am I just being notified that its done or the ETA etc. I called back 5 min after the call, again an hour later and again 20 min after that leaving messages each time. Finally got a call back @ 4:30. I was asked to make a couple decisions which obviously delayed the time it would be finished. 3. Ensure Service Adviser goes over all charges and notes with customer prior to leaving (or explain it to someone that can provide customer with a good explanation of work and charges). My SA left and handed off to a helper that was unfamiliar with what was to be done and fumbled through reading off the work order what was done and tried to decipher mechanics notes before handing that off to someone else. 4. Have mechanics leave legible notes as to what was done. Had to have 3 people at this dealership try to translate his notes, finally a manager took time to decipher them for me. 5. Have mechanics test drive car if needed. This is the second time I've been to this dealership (convenient to work location) asked for a rattle in the back hatch to be looked at. I hear it all day every day with any bump on the road, however they can't seem to duplicate the noise. That tells me they didn't want to spend the time to really check it. Just put it through a couple bumps and they would have heard it, guaranteed...maybe lazy, maybe no money in it for the time it would take to find and fix the noise? Either way, another blemish. 6. Ensure Keys are left with each car in the same place. Employee could not find the car keys and had to have someone look for them, just embarrassing for them and another reason to believe processes are lacking or not being followed. 7. Ensure that all keys are attached to key ring they had to take them off for whatever reason. I got home to find out my work keys were not attached to the key ring. Found them slid under the seat....really??? 8. The one good thing to say is that there were a lot of employees (assuming to provide good customer service?) and they all had smiles on their faces as they stood around telling stories and presumably killing time until their shift was over. I have to assume that no one is held accountable for anything over there or there would be less standing around and more attention being paid to detail and the customer experience.

Received notices of recall and repair information well ahead of time of actual date of appointment. Explanations and descriptions of work to be done, plus extended wait times (with explanation of large number of clients arriving for similar service) and statements of policies to do quality service. The dealership also seemed to have extra staff available to help with greeting customers, assembling paperwork and answer questions during the wait time. Very helpful, and everyone was very pleasant!

Brittany was great to work with. She possesses communication skills which is a make or break quality when dealing with customers who are talking to multiple dealers at the same time.

I was extremely disappointed by the lack of service when I went to pick up my WRX from a service for two recalls. I'd left the car there most of the day and when I went to pick it up I had to ask the people standing in the bay where you drop the car for service where I could get my car back. They pointed to the row of service advisors inside the door. There were no other customers talking to any of them. All of them were either on the phone or looking down at paperwork. I had to ask repeatedly if someone would help me. Finally someone got my paperwork and put it at the desk of a service advisor who wasn't there. I tried to be patient but they left me standing there for ten minutes. That advisor never came back, who knows how long they would have left me there without helping me if I didn't speak up? As it was a covered service there was no bill, all someone had to do was hand me my receipt and go get my car. This is the kind of business that gives lip service to customer service, but there was none! A total lack of caring about the only customer actually standing right in front of them!

Great overall experience from scheduling the service to drop off, completion and pick up. There was only one challenge which wasn't something the service representative could handle. The service department is heavily back logged and after arrival my contact Jason, determined there was an additional recall recently identified. That said, the type of service requires a different Tech/Specialist, and they weren't available so we had to schedule another date for the new recall. While it was disappointing not getting both recalls done at the same time, I understand the situation and it was out of their immediate control.

I loved working with Bregan. He was super helpful and pleasant. Everyone here was great to work with and I got a great car at a decent price.

Fast and friendly

Excellent service and great customer service! Would recommend AutoNation very hightly.

Worked with us throughout the process with complete professionalism and courtesy. Explained everything thoroughly and in detail about the car and the process. Greg, Scott and Aaron are the best.

Honor their "certifed" used car warranty, not back out.

I went in for a Subaru recall I wasn't sure how long it would take them, and I was pressing for time. They got me in, and out within 15 minutes. I was very pleased that I did not have to wait, and it was done in no time.

Great Experiance. They even delivered the used car I bought to Colorado Springs at no charge.

Really liked working with Sergio. He was very knowledgeable and easy to work with.

Left car here for a few days to investigate a mystery sound that has been occurring at randomly at highway speeds for the last few months. They were unable to determine the cause of the sound and despite being kept under a tent during its time here, my car now had hail damage that it did not have before I brought it in. After talking to them on the phone and in person, I’m out of luck and have to cover the damage through my insurance. I can’t recommend leaving a car here overnight for service.

Disorganized and uncaring service department in our opinion. Waited 10 weeks for an appt to take care of a recall. Arrived 20 min prior to our NOON appt with intentions to wait the required two hours while the auto was being repaired. Was told the auto wouldn't be ready until 5 or 6pm!!! Was given a loaner to drive home for the day - NOT okay! Keep your promises - don't lie to your customers! If we have an appt and it takes two hours to fix the problem then do your job and fix the problem. "I'm sorry" and a loaner doesn't get the job done - just do what you promised to do. We were basically told the service dept was too busy to honor the appt THEY made. Dreadful experience, and we will NEVER recommend this dealership to anyone.

Courtesy shuttle service was below par compared to other companies I?ve used. Had to use a Lyft to pick up care cause shuttle driver was done for the day. Please a two hour plus wait to get a shuttle to my location during the repair.

If you decided to go to this AutoNation I highly suggest Sergio. At first I was very upset with my experience but then he made it right, made sure I was happy and took care of me. Thank you Sergio! Thank you for taking time to make things right!

We brought in our 2011 Subaru Outback for an airbag recall and were informed we had come in a day early. The underwriter was nonplussed as he said he would take care of us anyway and they did so, delivering the car back to us earlier than promised. Good job!

Bought a used car sold as is. Nice car, some issues that can be taken care. The main issue was that they key flob did not work. The kept the door unlocked so did not use. Called the salesman the next day and was advised that I bought the car as is. I would not go back.

Per Subaru recall notice, repair should take 30 minutes. Service manager said to expect 1.5 to 2 hours. It took 2.5 hours. Took 10 minutes to be acknowledged after arriving. Overheard two sales people walking through waiting area talking about how you could feel the anger in the room. Seems like the dealership over schedules repairs and customers are forced to wait excessively.

Don't let everyone go to lunch at the same time.

Easy scheduling online, was sent reminders, fast excellent service with a great waiting area, wi-fi.....

On April 30, 2019, I wrote a negative review of this AutoNation. The manager promptly responded, listened to my frustrations (took notes even), got me back in, and made it right. I am so grateful that, in a world where we are so reliant on our cars--an unfortunate truth--and so many of us are at the mercy of our mechanics, this group took the time to listen to me and make things right. The woman who took my keys when I brought my car back listened to me and apologized, the guy who called me when my car was finished had read the notes and apologized, and the guy who gave me my keys back apologized. Their words and actions truly meant a lot. Thank you!

I had a great experience buying here. That said, I have had terrible experience with their understaffed service center. They try to be nice but they are always overrun and will tell you how that impedes them from doing their job in a timely manner when you ask them to help you. I was forgotten on the phone six times in one day trying to just get a simple answer on how my car was coming along and when I could pick it up. They would put me on hold and never come back. It had me in tears I was so frustrated. Their shuttle service is severely limited so do not rely on that. Truthfully you must either pay for your own Uber service, have a ride, or plan on spending your day there. A 3 hour recall update on my computers and an oil change took ten hours. I was told they were overrun with vehicles (their excuse the last 3 visits I have made there) and that they could do nothing for me. If they are this overrun they need to re-evaluate and up their staff or honestly move to a bigger and better location. What started positive has turned deeply negative and I will do my best to never return.

Bought a used car but within 5 days, a serious oil leak. Fuel guage went out Not the dealers fault, just happened.

This is my 3rd Forester purchase, we went thru the Costco Auto plan and they directed us to Auto Nation on Arapahoe Road. I went there first and met w/ Dylan Vance (he had called me first). we looked at a couple of Used vehicles, and decided we would purchase a New vehicle. I returned in 10 days and purchased a 2019 Forester on May 11th.

We took in our Subaru Forester for regular maintenance = no issues there, at all. BUT, we also brought in our Saturn VUE for an oil change (the service rep on the phone said we could bring it to the same location since it was just an oil change.) When we got there,we were told that they would need to go to your other location to get parts since they didn't have the VIN number of the Saturn. This wait time added more time to the appointment. Why not be proactive, and when someone makes an appointment for a Saturn (etc.) get the VIN number, so that you have the part (unless of course something major pops up during that appointment. We were not advised this when we made the appointment over the phone. Being a little bit more proactive goes a long way in customer service!

Great service management and sales.

This was the easiest process!

Hira was great!!!! Love my new Crosstrek ... everyone was amazing to work with .

I checked in at 9 am and told the advisor I would be waiting at the dealership as I didn't have a ride to go home. This was a recall repair on my car. The paperwork I received from Subaru said the work would take 3 hours. When I checked in and was told it would take 6 hours I asked the advisor why so long since my paperwork said it was a 3 hour repair. He said something to the effect, "Well, the repair does take only 3 hours, but we have to do all the paperwork as well." Really, 3 hours for paperwork? So after 5 1/4 hours my phone rings and the dealership is calling to tell me my car is ready. I said, "I've been sitting in the waiting room for the past 5+ hours." She said, "Oh, they forgot to write on the paperwork that you are a "waiter." I was sitting talking with another customer and they were told that the reason they write this on a work order is so they can try and get the work done quicker. It would have been nice to not sit waiting for my car for 5 1/4 hours. The last time I had recall work done on my Honda, I was given a rental car to drive until they were able to get the recall done (I had it for 2 months) and Honda paid for the rental car. When I asked the Subaru dealership about this, no one ever called me back. It took 6 weeks from the time I called to make the appointment, to the time it was repaired. I love my Subaru, but not the dealer customer service. Honda trumps Subaru when it comes to customer service!

Very professional, took me in on a short notice meaning I was a walk in and took care of me on that very day.

They got my recall for airbags done in April as opposed to August in Golden! We feel like a family again since we can use the passenger seat again!

Exceptionally slow service dept.

I had an incredibly pleasant and easy experience. Everyone went out of their way to make me feel welcomed, listened to and supported.

Outstanding experience! No haggling on the price. Very accommodating to what I needed and very friendly atmosphere. Completed the whole process in less than 2 hours and they even delivered the car to my house more than 50 miles away! Very happy!

Confirmed recall appointment Saturday for Tuesday by phone - (I had to wait a good two weeks to get in for the airbag recall) - Told I could get a shuttle back to pick up at 3:30 When arrived - my appointment set for 3:30 wasn't even on the books Got the car in - but no shuttle available but for 1:00 PM to come back and car would be ready by 5 Got a friend to take me back at 3 - Car wasn't ready till 6 Roberto G was excellent in customer service having to deal WITH INCOMPETENT BOOKING AND OVERBOOKING - NOT HIS FAULT - but Auto Nation's system is a mess THEY WILL PROBABLY SAY THERE WAS AN ILLNESS ....WRONG 1) they OVERBOOKED as others were to be held over for the next day 2) they didn't have me in the system even after I confirmed 3) they didn't have the shuttle to bring me back at the time as promised and confirmed orginally

Good service, polite and timely. Full explanation of service rendered.

Great folks at AutonNation.

Besides the passenger airbag service, I requested my tires be checked for appropriate air levels.. This service wasn’t done at all. My warning light was on when I brought the car in, & remained on driving to Discount Tire. My left front tire was only 26 psi!!! That’s how I know you guys didn’t even check my tires!!! Not happy!

Sales, I recommend. Service department, I do not.

I was extremely happy with the customer service and attentiveness that the employees had when helping me get into a car.

AutoNation Subaru was awesome, I have a beautiful new 2019 Forester!!!!!

Overall good experience and competitive price for previously owned vehicle we purchased with only 12000 miles on it, although with one big caveat and one minor: Although I forgot to ask for it upfront, I wasn't presented with the carfax report until after starting the paperwork process. It revealed a minor accident with no structural damage/no airbag deployment so I was relieved with that but when I looked closer at the area described in the report I found a very slight but obvious body panel misalignment and missing under body panel screws/pins probably where the repairs were made. They agreed to install the screws/pins but apparently did nothing to improve the body panel alignment which would be easy to do in the shop. I had a pang of regret for being so far along in the purchase process before seeing that but not enough to change my mind on the purchase. Also two of the tires on the vehicle were at 5/32nds which is their self professed limit before they have to put new tires on it, so they only have 2/32nds more life in them. For a nearly new vehicle with only 12k on it they should replace tires with that much wear on them when the buyer is paying full retail for the purchase.

After checking out a few other dealerships I was eager to deal with an agent who was straight forward with me. Car dealerships can be smarmy and let's face it, egos get out of control. Brooke was just what I was looking for. It's not just the price of the car, but I wanted to feel good about who was getting the commission and how they handle customer service. Brooke was sweet and upfront. She made the process enjoyable an even helped me on her day off. It is clear she cares about the customer and that really makes a difference. I was willing to drive the extra hour so that I could have Brooke as my agent!

Very friendly and professional staff. No high pressure!

I have mixed feeling on this. The Sales person was good to work with, but the everything else about the process is a joke. I don't like to sit a dealerships, and I think this process took 7 hours because of miscommunications. I paid for accessories they couldn't install. Instead of refunding it, they wanted me to redo my entire loan. Not to mention the tint and the clear bra I paid to have installed is not right. They give me their installers number, and he never answers, their VM is full, and they never return text messages.

We were treated like we were special guests! Very friendly and professional!

I am perplexed because I have been to three different autorepair facilities and have had such different assessment, even though the immediate repair seemed to be satisfactory. Replacement of the brake lining by the dealer was recommended in the fall of 2018, but not recommended in March 2019. The battery replacement was recommended by another repair facility but not by one, even though the battery failed its test. It got through a very cold winter without a hitch and a subsequent test by the dealer was OK. All agreed that the cabin air filter was clogged. The dealer thought the engine filter need to be replaced and also thought the drive belt should be replaced, but an inspection by a facility in January made no mention of this. Whom am I to believe? What am I to believe?

Professional from beginning to end. They had the car ready for me to test drive when I got there and were so welcoming to me (and my dog). Each part of the process was easy and I drove off the lot in the exact car I wanted at the price I wanted!

A few years ago when I began my lease with Autonation this review would have been 5 stars. I had a fantastic experience with them and the customer service was amazing. It was my first lease and they were very patient and good at working with me to get through all the finer details. My lease is expiring soon and I decided to go with another vehicle instead of renewing, or buying the car out. I recently went in to do the return of the lease and was absolutely appalled at the way I was treated. I ended up being over mileage with the car, which was expected. I had been under the impression that they would be willing to work with me on the overage. They were not. I understand them being less willing to work with me because I went with a different vehicle. However, the treatment I received went far beyond that and was borderline hostile. I was spoken to in a condescending and frustrated tone, as if I was being scolded. I was told many times "Well we wouldn't have to be having this conversation if you hadn't gone over your miles". Any time I had a question about the contract I was told very rudely "IDK! Why don't you just look in the contract". Any time I tried to get clarification on something I was just chastised again that I shouldn't have gone over mileage. If they had questions for us that we didn't have the full answer to (such as what my account number was) they came across as extremely annoyed that I couldn't provide the information. The sales associate that I spoke to showed a complete lack of tact and respect for me during the entire process. He lost his temper on more than one occasion (even hitting the computer monitor), spoke in a very sarcastic tone, and refused to be helpful. We asked if we could speak with another sales associate and were told "well you're just going to have to wait because I don't know when someone else will help you". We were basically given the impression that Autonation has nothing to do with the contract that they drafted, and that any issues we have on the contract will need to go straight to Subaru. As it turned out Autonation made a clerical error in my contract (which they pointed out to us), and had my mileage at 120,000 a year instead of 12,000. As soon as that was spotted the conversation totally shifted. Suddenly we went from "the contract is black and white, you shouldn't have gone over mileage" to "you're going to have to take that up with Subaru”, “we aren’t Subaru here, we can’t help”, and “good luck disputing that”. How is it that when I was in the wrong, the contract is black and white, and legally binding. But when the dealership is wrong all the sudden it's not in their hands, and good luck negotiating. This is completely unacceptable. We asked if we could get the contact information of anyone at Subaru to talk about the contract error and were told that we would just need to figure that out ourselves. At the end of the meeting (and after expressing that we would wait till the lease was official up to turn the car in) the sales associate came back in with two forms to sign, and did not explain them. My father signed the forms and the associate left, came back and asked if there was anything I needed in the car. I then told him that we absolutely were not turning in the car today, and that we had been very clear about that several times. He told us sarcastically that he wished us the best of luck in disputing it with Subaru because there was no way it would work. I am completely shocked that he tried to just sneakily get us to turn the car back in that day. I have since tried to contact the general manager to speak about the error in the contract, and the outright disrespectful behavior I received and I have just gotten radio silence. There are plenty of other dealerships that understand customer service, I would take your business elsewhere.

Lying dishonest thieves!! Go anywhere else but here!! Trust me!!!

They were unable to fix my vehicle. Told to bring it back when they have more time to work on it and can get me a loaner car. l live in Castle Rock and they do not provide transportation that distance. Not happy!!!!.

Todd was awesome, knew exactly what we were looking for in a new car. He listened and did not pressure us in any way.

You guys are robbing people with the amount of money you charge for labor on something that takes 2 minutes!

I liked servicing my car at Subaru Arapahoe. The service guys are so attentive, friendly and professional. The waiting area is also comfortable and there is always coffee and donuts early in the morning. I like the coupons I get from them too. It is always a nice experience.

We were looking for a car and Alex made it soo easy to find one. He is one of the best guy I ever met who just not only helps with finding a car but also ensures you get total confidence to buy it and you will never be disappointed. He is very kind and trustworthy. I would like to thank him for the help he did for finding me a good car and I am very happy with it. Thank you Alex. You the best👍

Courteous staff. Waiting area is comfortable and spacious.

Truly amazing page and great posts.

I took my Forester in for service on the Eyesight system on January 5. The bottom-line was that the service folks could not fix it because they had no clue what they were doing. I was told: 1) it was brake light switch that had failed and caused the Eyesight system to stop working after a few minutes; 2) it was the replacement windshield that I had had installed; 3) it was NOT the replacement windshield brand, as they recommend it to customers all the time; and 4) the technician had forgotten to clean the Eyesight camera lenses. It still fails after 10 minutes or so of driving. On Jan. 22 I had a long chat session with a customer service rep at Autonation's corporate office in Florida. I told her about the inability of Autonation Subaru Arapahoe to fix the Eyesight system and I asked for the contact information for the General Manager. I was told that there is no General Manager. However, she offered to relay my complaint to the dealership and that they would be in touch with me soon. Crickets!! Try Shortline Subaru for better service and pricing. I'll also be taking my Toyota to a non-Autonation dealership for service in the future. These folks do not care about customer service and, frankly, they demonstrated nothing but incompetence, while giving me the runaround.

Making an appointment was simple via a phone call. I had no issues here. Representative was courteous and helpful. Checking in was a breeze as well. The actual service advisor I had an appointment with wasn't available at the time I dropped off my car, but that's no issue. I was greeted in a timely manner and was checked in and informed of what work would be performed for the service. When I came to pick up my vehicle after the work was complete, this was an easy process as well. I had no issues. It was the condition my vehicle was returned to me which made me decide to not be a repeat customer again. I keep my car in very clean condition. I get compliments all the time on how well it looks for its age. Even the service advisor commented about its great condition. By the time I drove home and parked in my garage, I could smell various engine fluids burning. I almost thought I had a leak somewhere. I popped my hood to look around and found fluids (that were part of the maintenance to be replaced) had been spilled in various places throughout my engine bay. Some on my radiator, some on my engine, some on my transmission, some on my sub-frame...everywhere. Later on, I noticed the fuse for my amplifier, which was mounted and secured to my battery tie down, is now broken. I imagine this was caused when the spark plugs were replaced, the windshield washer fluid tank was removed and when it was put back in, the tech didn't care to move the wire out of the way and instead forced the tank down into position and broke the fuse bracket. Needless to say, one of the things that was brought to my attention that I may need to have repaired in the future is a head gasket. The tech noted that it appeared that the gasket was showing signs of leaking or deterioration. My thought on this, after seeing the condition my engine bay was in after I picked up my car, was how do I know for sure if it's the head gasket leaking and not some coolant that was spilled? It very well may be the head gasket starting to fail, but I think I'll get a second opinion elsewhere.

My parents bought a car last night and had to deal with their condescending finance guy named Kevin. My parents are two of the sweetest, hardest working people in the world, with amazing credit scores who had to deal with this prick. Take your business elsewhere. I can’t believe Costco sent us to this place. I’m even more pissed that my parents actually bought the car from them.

I took my car in for a warranty repair, and they had me diagnosed and on my way in only an hour. They got my part ordered that day and will call me when it comes in in about a week. I'm very happy with my service.

Todd and Scott were super helpful with our Outback lease!

The staff was a pleasure to work with! Showroom and facilities were top notch! I would recommend to anyone looking for a new or used car!

I will not be returning to AutoNation Subaru Arapahoe. The service department does not seem to have any respect for people's time. I have been back multiple times hoping that it would get better, but it has not. For example, my last visit, I needed to have the front brakes replaced and oil changed. I arrived promptly at 10a. Over two hours later the technician tells me that unfortunately they do not have the brake pads in stock for my car and that they would have to order them. This is not the first time that this has happened. Don't you think that they would check their inventory prior to starting a job in order to save time for both of us? I've been told multiple times, "we'll be done in 30-40 minutes" only to wait for an hour or longer before the job is done. This last visit, I was there for four hours and all I had done was an oil change! Not good!

I love the service dept. Kayla is amazing. The last 2 times Ive been in she seems to be the one running crazy talking to customers. But she always makes time to take care of me and calls me by my name. There were 2 other (men) just sitting there. One told a customer "I only help Rentals" The other one said I'm waiting to go to lunch.. WTH..... the waiting area was full couldn't they have helped do "something"? Waaaaaay to go Kayla!

Dropped my Outback in the morning and was called within 2 hours it was done. Picked it up at lunch. They didnt try to upsell me to death and the bill was a very pleasant surprise.

Very thorough explanation of plan to change oil and do examination of car. and time it would take.

Made my appointment online for 8:30 slot, wasn't able to check in until 8:45-9:00. I went in for warranty work on two issues, spent 2 1/2 hours waiting to be told my issues cannot be corrected and another 30 minutes to receive my car. The staff was nice, could of saved me 3 hours to my day by letting me know when I checked in. Also Subaru, if you have mulitple customers reporting the same issue on the same model, isn't it time to look at the issue and correct it?

We were looking for a new car for my wife. Went to several dealers and test drove several cars. We got the best price at AutoNation Subaru and the entire experience was very easy, low pressure, very helpful.

We were very happy with dealing with Auto Nation. We used Costco pricing and worked with Dylan who was courteous and knowledgable. He was very patient and answered all the questions that we as an older couple had about the new technology. We purchased the Subaru Forrester Touring.

After my sales person tried to get out of delivering the vehicle, I received it with less than a quarter of a tank of gas. I also only received one key. The chip in the windshield took almost 2 weeks to get fixed, after me calling them about 5 times.

Can't say enough good things about Autonation Subaru Arapahoe. I had been looking for a vehicle in the price range of this one and wanted an Xterra, when this one was suddenly posted after it just came in. I sent an inquiry electronically and was immediately called by Bregan, who was an absolutely knowledgeable, courteous, and friendly salesman throughout my experience. I came down right away to drive it because low-mileage Xterra's tend to go out the door fast in Colorado. We test drove it that night and I wanted to take it right away. I don't have the greatest credit in the world and needed to finance part of this, and Bregan walked me through everything step by step, and constantly communicated with me while talking to finance to get everything settled. Autonation was able to work with me in getting the deal finalized and I am beyond happy about it. This was a big step up for me from my previous vehicle, and I wanted to drive it for a week before leaving this review. I have to say that it is a dream vehicle so far and it was all made possible by Bregan and the rest of the Autonation Subaru Arapahoe team. I HIGHLY recommend this place, I looked for vehicles all over town and other companies in the car business have nothing on the entire Autonation network of car lots, no pressure and no haggle with only vehicles they approve of. I will absolutely be coming back when it's time to upgrade again. Thank you all for your exceptional service! Pictures in the comments!

Zack Elkin was extremely helpful throughout the car buying process. He listened to our needs and was not pushy at all. Genuinely nice guy and Autonation Subaru are lucky to have him.

Trash service department. I spent 10-15 min waiting to be acknowledged. I stopped in because this store is near my work, and just had a simple question about my windshield wiper fluid. Since it’s snowing outside, i thought the safest option would be to stop at the closest Subaru. The lady in the service dept. didn’t even listen to my question, she just tried to get me to sit there for 2-3 hours and pay a $180 diagnostic fee! Hahaha! Everyone I talked to in this place seemed to just try and pass me off to the next person, when all I had was a simple question. The guy in the parts department helped and is awesome.

This dealership and people here were absolutely amazing!! I was at another dealership on the same day and had a horrible experience. Our sales person and everyone involved with the process definitely made up for it. Go here! They will take care of you!

I’ve taken my Subaru to these guys for a few years now. Never had an issue until a few months ago when I took my car in for service and they lost my keys. Finally found them, but seriously??? To make it up to me, I got a “free detailing”. What a joke!!! I took my car over to them to have it done and it came back just as dirty as when I dropped it off. I’ve called, emailed, texted and every time they’ve said, “We’ll have someone from customer service contact you.” Guess what? Nothing. What a joke! I even have pics to prove the shoddy work was done.

We just got our second Subaru Forester from this dealer, and had a good sales experience, although lengthy. We are eagerly awaiting the equity check we’ve been promised! I have had all good experiences with AutoNation Subaru Arapahoe. My car is well/ cared for and prices are competitive. One thing that would make this a 5-star service is if they would run the car through a quick wash after servicing. It might be a good investment to have either an agreement with a local car wash or have one installed. Clean car = 5-star happy customer!

the whole process was pleasant quick and easy. the sale person was friendly and never put pressure on the sale.

Kayla was very helpful as the service manager. Beyond that, everything was horrible. They did not fix the problem that I brought it in for. They drove my WRX recklessly during a "routine" test drive - maxed out my turbo, dropped my MPH significantly which shows that they drove it like a rental car instead of a customer car. After picking it up, the clutch squeaks and there's another squeak when moving left or right. The service manager basically said I have no proof since I don't have a dash cam and there's nothing they can do about it. ...they drove it within the normal bounds of the car. Yeah, RPM redline and high boost usage is within the normal bounds, but not how a dealership should drive a customers car. DO NOT BUY OR SERVICE YOUR CAR HERE.

The service representative last week was very professional.

Over the years, I have purchased MANY MANY vehicles, most of them from dealers. Brooke and Kevin were the absolute best I have ever dealt with. There was not pressure to purchase new or used, just a friendly presence and helpful attitude. I will be back to do business with them in the future.

I've driven subarus for 7 years and was pleasantly surprised when i switched my lease from Groove to Autonation. The level of Service from Tawsef and Rudy was beyond my expectations. They explained everything to me, and have even been available to call or text for the first few weeks after my purchase. I love my car and feel like i walked out with a GREAT deal. Thanks to the team for such great service.

I had a great experience with AutoNation Subaru Arapahoe - specifically because my contact - Gus Rivera was so extremely helpful. He was responsive to my phone calls and so incredibly patient and knowledgeable in explaining the recommended repairs, costs and options. My car was there for a week for some pretty major repairs but I felt well informed and comfortable with the process. Thanks!

Our 2015 has had too many issues , most fixed , except air leak with cross winds and overhead rattle ( sunroof ) overall probably would not purchase another Subaru

Everyone was very helpful. There were a few glitches in the process of buying a used car that were resolved thanks to the sales representative and the manager. Salesman Bregan Hunter bent over backwards to help me through the process. He even drove me home from the dealership while the car was being checked out! Way to go so far beyond what you needed to do to get the deal done. Great vehicle, great price, great service!

BUYER BEWARE!!!! absolutely the worst dealership in the state of Colorado! Even worse is their service department. what a joke! The most unprofessional group of people I've ever met. Do not believe one word from Josh Kelley (Service Drive Manager), Stephanie- Service Advisor, Fidel (Service Director) and the worst one yet, Matt Smith -the General Manager. Your car will never run right again and cost you thousands of dollars. Maybe that's their way of getting you into the showroom to sell you a new car.

Like the title says, I was looking to buy a new vehicle like my twin brother did and remembered the great experience he had last time and decided to follow in his footsteps. We called up Alex Compo who helped him and he was able to find me the perfect Subaru while being friendly and cordial the entire time. Highly recommend!

The Auto Nation Subaru sales team were great in helping us get our new car.

I always get great service! Service / repairs are always done on time and as promised. They employ great people who are very knowledgeable and work really hard to make sure their customer is happy. When someone goes "above and beyond" they deserve a good review. Shout out to Jason and Josh! You guys are great....

Respect out of the gate!

Terrible customer service. It started off great with the purchase of the car but after we took it home the customer service was terrible. Daniel, our sales rep, said he would be making a follow up call on Monday to check in and schedule our appointment for the accessories we were adding. We didn't get a call and tried several times to reach him and schedule an appointment. Additionally, after our purchase we changed our mind on the the extended warranties and windshield protection we purchased but they said we could cancel later and we made several attempts to call our finance manager, Robert, and other finance managers, and left several voicemails but no one called us back. We even called Daniel and he said he would check with the finance manager and have him call us. I came in for my appointment to get my accessory installed and Robert was here and not busy so I am not sure why he never returned our calls. So I came here with a 10 am appointment to have USB ports installed and they said it was going to take 2 hours. So I made myself comfortable in the lounge. Near noon, a representative from the service area said it was going to take another 2 hours as they could not find my car. It was brought to another area to put on a clear bra. After much discussion, I was told that I had told the technician that I was bringing my car in for a clear bra which I did not do. Still, it should not have taken 2 hours to find my car. They are working on it now. They offered a free oil change or service but I will never bring my car back here and am very happy now that I canceled my extended warranties (let's hope it actually gets canceled as they said it would take a few days for us to get the paperwork to cancel.) They are great at the initial meeting but their customer service and follow up afterwards is horrible.

You should not lie to your customers. Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand new car they couldn't sell 'new' because of a bunch of lies told to us. Then we recently found out why they couldn't sell it new was that it had transportation damage (about $5000 worth). Because they carry their own insurance they fixed it and didn't disclose it at the sale. Sad that they are liars. #autonation #autonationpayattentionhere

Not was the best service manager/technician I have ever worked with. He was so professional, courteous and very good at staying in touch with me regarding my vehicle.

Overall, we had a great experience with the Subaru dealership. The staff was attentive, friendly, and not pushy when we were looking for a new car a couple weeks ago. Zach, our sales associate, was extremely responsive to our questions. Our only negative feedback is that it did not take the advertised one hour to buy the vehicle, because a lot of time was spent trying to sell us warrantees and extra things with the car that we had zero interest in purchasing. We had a babysitter for our toddler and baby, and it was really frustrating to spend almost 4 hours just buying the car. Otherwise, we are really happy with the purchase.

I got there at 1pm to get an oil change, tire rotation and an alignment on my vehicle. I was expecting at most 2 hours as this was mid week and not to many vehicles were around. I got my first update at 3:05p that my vehicle will be done "shortly", I didn't leave the shop till 4:41pm. Whats upsetting is that I had to cancel all my afternoon appointments since I wasn't going to make it anywhere during rush hour. No compensation was offered either for the time I spent there, truly unprofessional service.

Team was friendly in getting me in and test driving. But what dealer isn't? The problem areas came about during pricing negotiation and with their sales manager. I left without making a purchase which upset the poor dealership feelings it seems. I was not even told good bye and thanks for coming by the sales associate. Guess they think their time is somehow more valuable than mine. Not even a common courtesy. No follow up the next day. Guess their best wasn't enough. Took my business to Valley Subaru. Which was the most pleasurable car buying experience I have ever had.

Excellent customer service. Thank you, Mikhile.

Ive bought 4 Subaru's from AutiNation Subaru Arapahoe and they always make me feel like family. Special thanks to theirs managers Matt, Jeff, James, Andrew,Aaron, Jim and Mo!👍👍👍👍👍

Awful customer service in the scheduling department.

Bregan was awesome. He took so much time to make sure I got the car I wanted. I will come back and deal with him when I am ready to buy another car.

I purchased my 2016 Crosstrek at Autonation New and have only had service done with them. They remember me when I come in and always treat me and my time with respect. I really appreciate their attention to detail and generally pleasant environment. Thank Autonation!

The salesman and his manager understood the colors and options that I wanted and delivered the perfect car for me car on the day they had promised. The price of the new 2019 Outback along with my trade-in was very competitive. This new Outback is both beautiful and practical.

Honor reservations made on your online system and don't sell vehicles that have been reserved!

good scheduled service ...

*Update: The problem was resolved and I was finally contacted until it was resolved. The experience I had while buying the car was fine, the service after the fact has been horrible. There was a chip in the windshield when I was looking at the car and it was agreed they would arrange to have it fixed. I bought my car at the end of September and now it’s December and it still hasn’t been taken care of. I have called and called again to try to get it resolved during the last 2 months. When I actually get a hold of someone I am told that it should have been taken care of by now and they will look into it, besides one time my calls have never been returned. This week alone I have called 4 times, left messages and even sent a text. I am baffled at the lack of customer service with such a simple issue.

Dylan Vance is a great car salesman. Went in expecting to just talk and order a car and wait. Happen to have a cancelled order that matched want I wanted and more! So they honored my asking price with only one round of negotiations and I drove off in my amazing 2019 Subaru Outback ! I love the color Wilderness Green! I had a 2009 Outback, what a difference 10 years make!

Okay, waiting room comfortable.

I purchased my Subaru at Automation Subaru Arapahoe in 2016 and have had it serviced there every six months since. The Reps and Techs do their job professionally and are very knowledgeable and friendly. I even enjoy my wait there while the care is serviced, enjoying their coffee while reading a book for about an hour. Or one can watch TV. They also provide a class to Subaru owners to learn all the technical controls of the car. The Techs enjoy answering questions and going through the controls on a one-on-one basis while the Driver and a Tech are in the car. Owner can go back for a refresher. That really helps. I am very pleased with this dealership.

Absolutely appreciated this car buying experience. My sales person was terrific, not pushy at all. Love my new Outback!!!

Stop lying to people to sell vehicles! Very deceitful dealership!

My appt was at 3:45 but I got there early. According to my paperwork, Jason was the person who checked me in. He said it should only take an hour. 2. hours later I went to check on my car and another young man helped me. I am guessing Jason was already gone. There were some items that could have been taken care of that were not. I am disappointed that I was not consulted on these items as well as waiting longer than I needed to.

We had an outstanding experience with AutoNation. We exchanged our first car for another without any complications. The professional and excellent staff ensured we were satisfied with the entire buying process. It was one of the least stressful experiences. More importantly, we are extremely satisfied with our Subaru and we owe this satisfaction to the staff of AutoNation and their priority towards customer satisfaction. Thank you AutoNation.

The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car

I just wanted a simple oil and oil filter change and tire rotation. Had to wait 4 days for an appointment, and even then had to bring it in for all day because the only appointment was in the middle of the day. They don't have a quick lube like most dealers do. Their service reps were friendly and helpful.

I brought my 2018 Outback less than one year ago. The entire radio system, back up camera and internet features went completely dead. I brought my car in on 10/15/2018. They said they had to order a new radio and that it would take 7 days. I called them the next week and they said oh sorry, something happened with my order it will be another 7 days. A week after that they said the manufacturer wasn't releasing any new radios until they fix the issue on the ones being returned to them. This is completely unacceptable. I called and left a message for the manager of the service department to call me and they never did. I am looking in to getting an attorney for the Lemon Laws if anyone else is having the same issue!

Everyone here is always amazing and helpful every time I'm there and Kayla is fantastic and always gets my car done as soon as possible and she always goes above and beyond she's the best!!!

I brought car in for scheduled oil change. Arrived at 2:30 for 2:45 appt. Was told 1 hour wait. I left dealership at 4:17 pm. Not happy with the long wait

My wife and I worked with Brooke Sando and her team. They did not have the car I wanted in stock so they got it from another dealership and sold it to me at the price I was quoted; no additional charge. (Secret: if you ask the managers nicely you may get a cool keychain too!)

Quick freindly service!

I never thought I would say getting a car would be an enjoyable experience, but thanks to our great salesman, Zack, and their finance department, Scott,, this definitely was. We actually got two cars in three days from here due to that very reason. Great experience and service, don't waste your time anywhere else.

Horrible customer service, unprofessional and not punctual. .......... .......................................

Couldn’t ask for better service!

We worked with Dylan to purchase a Subaru Outback. We were very impressed with his knowledge about all of the Subaru cars. This being our fourth outback, Dylan was great to teach us about the different features on the newer models. He also had very helpful questions to walk us through the process of choosing the best car for us. If anyone I know is ever interested in a Subaru I will be sure they work with Dylan. We have purchased several new vehicles over the years and found our experience with Dylan to be exceptional.

Great service by Kayla. I still think Subaru should vacuum and wash windows as an added service

I always get great service. Everyone is friendly and knowledgeable, and things get done right.

I called Tawseef about two days ago and asked him about a minor repair on the car I’ve just purchased. He assured me that he would call me the following day but I haven’t heard from him at all in almost 3 days.

It main have been a painstaking process but both Al and Bob made the whole experience much more pleasant. I left one happy mama!

The oil was changed, but half a quart low, the clock was set to the wrong time when I picked it up, and the driver's side window didn't go up or down automatically when I got home. I didn't try it until then, but had only driven it home from the oil and spark plug change. I did get the window to work after a bit (it was fine when I took it in). What do they do, slam doors and beat up cars? It took a bit less time than they had promised, but they tacked on added charges to the spark plug change in the form of miscellaneous charges. I wasn't thrilled with the service. I would give them 2 stars if I could find a way to do that.

Zach did a great job through the entire buying process.

My salesmen, Daniel was fine. My finance experience was less than what I expected.

I bought my first car in AutoNation and the dealers guided me through every step. They were flexible with test driving so I got to have a better idea of the car before I actually purchased it.

The crosstrek is a good car. Fits my needs and is easy to get in and out of.

My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls from the dealership saying they were interested taking back our lease early. So we went down to the dealership and they look our lease back. After asking the salesmen several times he reassured us we wouldn't owe anything at all on the rest of the lease since we turned it in. A month later we get a letter from chase bank saying we owe them around $1000. This was for the last two payments of the lease and the deficiency balance. Both things which we were promised we would not owe. Called over to the dealership to ask about it and spoke with Nick in finance. Nick promised to look into the issue and call us back when he had an answer. That was the last we heard from Nick and still hasn't called us back even after I left him several voicemails. Next I called the finance manager and left a voicemail with him. The finance manager never bothered to return my voicemail either. We decided to go down to the dealership and deal with this in person. Second time we worked with Andrew who reassured us they would be taking care of the issue and payment. Only to have the sales manager a week later email us telling us they would not take care of the payment. We were lied to on several occasions by the staff. If you want a dealership that will leave you hanging anytime an issue comes up this is the perfect place for you.

Very good and friendly service! I got all my questions answered and explained.

AutoNation Subaru Arapahoe was an excellent dealership. Sergio went above and beyond helping me find the right car that fit my needs. I am so happy and I cannot thank Sergio and team enough!

Had a good experience,no pressure,easy people to work with,would recommend to friends and family.

This survey is related to the service department, not Gustavo Rivera. He was very helpful. We had a 30k service performed. Here are the issues: they put 10.5 qts of oil in the car for which we had to have a different company fix because I couldn’t get my car back in fast enough. Second, we paid for a maintenance package which would have greatly decreased the cost of said service. Stephanie lied to us and said he HAD to pay full price, which we had no other choice. Then gus told me that we should have paid half!!! Seriously? Now this dealership has $350 of mine. So far no one has offered to give that back to my card. They want to add this to the trade in value... meaning I have to buy a car. This should be credited to my card. I’m going to call the GM to see if they will make it right. So far, I was offered a free oil change. Yeah, that’s not worth $350.

Very happy with the service provided. Sergio was very helpful

Great Service! Very accommodating! A service rep came out and greeted me and explained what all was going to be done. Then the service manager helped me get a discount! And the care was ready well within the time frame that was estimated.

Excellent. Service Advisor attentive and informative. Repair on recall item completed in less than time indicated. Information useful from free 17 point inspection and customer requests followed.

Customer service was great. I knew what i wanted and they delivered. Being in the car business for 8 yrs I knew how things are suppose to flow, an they did a excellent job from start to finish even when we had a little road block with payment. i would recommend you visit them first if your looking for a new car.

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

The care and service to me every time I go to this location. Very satisfied.

Had my car inspected for its brakes and tire check. All was good.

I had just started a lease 4 months earlier with a Crosstrek and it was totaled. As life was presenting itself, the timing was terrible, but I went into the dealership and Mike (finance) and Rudy (my salesperson) treated me like I was a family member going through a crisis; they didn't need to. The time spent with me, options presented and assurances and transparency provided such an unexpected comfort, it was amazing. Of course, I received the same extraordinary service and attention when purchasing my third Subaru. What a great team and thanks to those guys! Really, looking for a Subaru?...Go to Autonation Arapahoe and ask for Rudy or Mike.

Bought a new Forester Black Edition from AutoNation Arapahoe and the buying experience couldn't have been better. My sells rep Brooke Sando was outstanding with her knowledge, kindness, and professionalism. I was quoted a lower selling price for the same vehicle from another dealership but ended up staying with AutoNation because of their vibe and no haggle to buy like some other dealers out there. With that being said, they did end up matching the lower price from the other dealership. Great job to the AutoNation Arapahoe team and especially Brook Sando! You have my free word of advertisement!

Provided outstanding service for my 2017’s 480000 mile service. Took less than an hour.

cars in perfect conditions, wonderful people, great service.

Im NEVER coming here again. My roomate bought a car 2 AND A HALF MONTHS AGO. Zachary Elkin who had sold her the car had "helped her out" by skipping "boring details" and going straight to the sale, he had continued to TEXT her asking for beers later, which is VERY innopropriete. After doing the sale, the financial manager, Scotty, was incredibly difficult as he neglected getting approved by the bank before selling her the car and made her come back twice to change already signed contacts. They had called and left voicemails stating, by Scotty, about reposestion of the car although it was his fault completely for not taking the sales and contracts seriously. It took about a month to get approved. By then registration was almost due. She went to the DMV TODAY to get her plates and the DMV stated that Scotty or whoever neglected to send them the title and information about the sale which is now setting her back 2 more months. This is outrageous for a "professional" company. Wouldnt reccommend coming here. If I could give less than 1 star I would.

I have been going to Autonation East on Araphoe since 2003 when I bought my first Subaru. However, after yesterday, I will be having my maintenance done elsewhere. Granted I now live in the mountains and getting to Autonation East is harder to get to because of all the traffic we have now, but that is not the real reason. After I left my car, I was called and said that I needed new brakes on the front tires plus a few more repairs that were not covered by the . I gave the "go-ahead". Then I received another call later saying the mechanic had taken off the wrong brake pads (the ones on the rear) by mistake and thrown them away. They said they would replace the rear brake pads for free since it was their mistake but I would have to pay for the resurfacing of the rotors which was another $150.00. I feel this was unfair...I did not need to have my rear brakes replaced...it was a mistake made by the mechanic. While Autonation paid for the new brakes, I shouldn't have had to pay for the resurfacing rotors. My bill that started being approximately $850 ended up being $1318.88. While the staff at Autonation was very friendly, I feel I can do just as well at a place on the west side of town. The other things I really did not like was that they disconnected my battery during servicing. I understand that but now all my settings are off...date, time, etc plus my Sirius radio settings. While that might not be such a big deal for young folks to reset all this, it is for me. I am 75 years old and will probably need to go back to the Car Toys for help in resetting the Sirius. After spending 7 hours with my car, would it be too much to ask that they reset the date and time?

Quick, fast, very friendly service. Job well done, and not pushy to get unnecessary work done like other dealerships. Love the facilities. TV, wifi, ample seating room, and coffee machine made the wait seem like I was in my living room. Josh is running a good thing here!

David excellent service.

We were very pleased with Scott Call. He answered our questions, gave us lots of information about the Subaru Outback. Not pushy, knowledgeable.

Got a flat tire on the way home. The vehicle was under 90 day warranty and auto nation wouldn't reimburse me for my $20 expense to fix the flat. Additionally it took HOURS to purchase the car, UGH.

came there for an oil change. The process was quick and everyone was very friendly.

Salesperson was professional, but then they subject you to a long and annoying process of the finance guys aggressively trying to sell you expensive and unwanted warranties.

I really liked the customer service representative in the service department. He took the time needed to explain repairs and service I would need in the near future. He was professional, respectful, and very nice. Gustavo Rivera is an excellent representative for Subaru.

pretty fast, decent price, Subaru Outback is great car for the money, good improvement from the 2014 Outback we traded in

Everything was great.

This is the 3rd issue with our battery not holding a charge. Replaced two batteries in the last year (under warranty) and now updated “charging software”. We’ll see.

Excellent service with o e exception. I was expecting synthetic oil to be used but conventional oil was used without my knowledge or agreement. Now, instead of returning for an oil change in 6k miles I need to return in 3k miles.

This dealership participates inthe Costco Auto Buying program. I was not disappointed. I got my 2018 Outback for a fair price and fantastic interest rate with Subaru Financing. But why oh why does it take 4 hours to buy a car?

I came to this dealership with a pre-approval from my credit union for more than twice the amount I needed for the car I purchased and a reasonably low interest rate. I was lied to by the sales man and the sales manager that my credit union would only offer the rate they promised on a new car not a used car. They then told me that they were using my credit union to finance, which they didn't. They instead used a bank that they preferred to use at a much higher interest rate. I do not like to be lied to and will never do business with an Auto Nation dealership again.

Have a scheduler that can be understood. Return emails. Honor service appointments in a reasonable time (Not 2 1/2 hours for an oil change), do all the work you say your going to do, dont dump us off of chat when we try to contact Customer Service... NOT!

I mentioned a strange thumping noise when my car shifted from reverse to drive last time I had an oil change. It didn't happen all the time, so naturally didn't then. I was surprised to get a call about 3 weeks later asking me to bring it back for a couple days so they could recheck that. I said no way I could give up the car that long, so they provided a loaner - it only had 15 miles on it! Three hours later I got a call that Subaru had just released a computer patch for just that problem, it had been applied and my car was ready. I'm very happy with their followup on a problemt I thought might be just my imagination

Hira was an outstanding salesperson. It was a pleasure to work with her.

My experience with Subaru Arapahoe has always been Fantastic, they have Exceptional Customer Service . I was happy to report that my service provider Ashley Otto was an outstanding with her quality customer service. She took the time to answer all my questions, she took the time to call me back even in busy day where there was a lot of people who were not working that day. And her personality was just super sweet. She was able to make adjustments and help me to figure out what I can get to afford the service that needs to get done. During that time, I was trying to figure out my finances. Ashley had went above and beyond my expectations and was very knowledgeable about Subaru Vehicles and helping me figure out what service was the most beneficial for me!! I’m thankful for not being haggled to spend more than my budget can handle. I was so pleased with everyone that has helped me with the shuttle driver Harrison who was knowledgeable about the City and quality customer service!! To all the people that are working diligently on my vehicle. I will continue to be a repeat customer! Special thanks to Ashley and everyone on the Subaru Arapahoe service side!!!

Ashley at autonation took great care of our car.

I have used this dealership for almost twenty years, and have ALWAYS found their service outstanding, thorough, and efficient. The staff is knowledged, helpful, and friendly.

What an amazing car buying experience. I cant thank Christopher Eckhardt enough for the impeccable support through this process. I love my car so much but when I am ready to buy again....I will be contacting Christopher at AutoNation Subaru!

The assistant service manager, with whom I worked was also the person I spoke to on the phone the previous day, when my fobs stopped working. He was knowledgeable and very kind! He understood when I asked to delay my major 30K service so that I could make financial arrangements, but did check my fob batteries and car battery and replaced them! His name is Jason DeMars and he was amazingly helpful!

Excellent service! Jackie explained everything very well.

Purchasing a new car can be stressful. The salesperson can make a difference. Christopher Eckhardt was great. It wasn't just about selling the car. It was about meeting the needs of the customer. The product is great, and his service was exceptional.

Friendly service representative. Quick service.

Got a rutine oil change. Service was fast and efficient.

I am sorry is the phrase I heard the most. It took three weeks to fix the problem, which they thought was ok since I had a loaner. When I finally did get it back, it looked like an abandon car, they couldn't take the time to run thru the car wash, worst experience

I've been coming to AutoNation for over seven years. I've always been more than satisfied with my service experience.

Great service, skilled technicians, good experience

I worked with Ashley and she was incredible! She gave me updates throughout the day, she explained in detail what services needed to be completed, she was positive/personable and REALLY cared. I have been coming to Subaru AutoNation for several years and she is by far the most outstanding associate I have worked with. I look forward to returning due to her efforts as an associate to make me (and my son) feel comfortable.

I just found the exact car I was looking for at AutoNation Subaru. The whole process was easy and painless. The dealership agreed to the repairs I requested. I’m very happy with my experience.

They’ve always been super helpful and I’ve had so many other issues with the AutoNation I purchased a vehicle from. They were able to help me every thought my issue with no problem.

It went very well; about the amount of time that I was told it would take. My only criticism is that this dealer charges high prices for normal maintenance.

You guys know how to treat a stranded traveler. Thanks so much for taking such good care of us!!

Why would any one buy a car here?? I was looking for small, cheap,cheap to run car. I wanted to trade in my current car.The car I went to see was listed for $5304.00. The sales lady was nice enough to inform me that a $600.00 dealer prep fee was include. They told me my car was worth $2400.00. Not as much as I wanted but I was okay with all of this, then they added on another $880.00 for a "safety inspection". When I said I wouldn't pay that, somehow my trade in became worth only $1500.00. Basically, I was told I did not have to pay the $880.00 but they would then deduct the $880.00 from my trade in. They thought they would get the $880.00 no matter what. I tricked them...I walked out! So the car I wanted went from $4700.00 to over $6000.00 ( have to add in the $24.00 "title fee.) When I got home, not even in the door, I received a phone call asking about my experience. I asked what the dealer prep fee was for and was told paperwork, like the title.. So I asked what the title fee was for, he had no answer. I asked for details of the "safety inspection" he mostly stuttered that it is a 150 point safety inspection. He could not give details of what was inspected! Shouldn't the "dealer prep fee" be kept and declared separate from the cost of the car? If dealer prep includes "paperwork like the title" should the customer be charged an extra $24.00 title fee. Seems like this is a duplicate charge. And Shouldn't the dealership be able to produce exactly what the "dealer prep" and safety inspection" fees cover?

I love my STI, Sergio is my dude and an excellent salesperson, also the management is stellar! 10/10 would buy from here again

Subaru technical service personnel very professional and acknowledgeable of the issues. Work was done on time and budget as promised.

I inquired about a certified cars I located on Cars.com. I was contacted in short order by a salesperson and provided all the necessary information. Although, the normal procedure is not to hold a used car, they were kind enough to hold long enough for my local son (I am 2000 miles away) to go by and check out the vehicle. Upon inspection, we purchased the car and the purchasing experience was pleasant, timely and very straightforward. I would recommend this dealer to others.

This was my first experience of using AAA Auto Source and I couldn't be more pleased. The entire experience was hassle free, and Josh Martin was most helpful. He went to work for me and found a couple of vehicles that met my parameters, and negotiated a very fair deal. I will definitely use the service the next time I am in the market for a new vehicle. Thumbs up!

Bar far the easiest experience I've had buying a car. My Subaru Forrester is just what I needed.

Good experience clean personal care got us in early

What a fantastic buying experience, and what a great vehicle! My Forester is my new best friend... and so is Keith Zaring, who helped me and my wife throughout the entire buying process. Thanks!

From start to finish, I can't say enough great things about the experience I had leasing my new Subaru Forester. Thanks to Keith Zaring, who shepherded my wife and me through the entire process and made everything as easy as it could be! And the car is WONDERFUL. Thanks again... you have a customer for LIFE.

Came in to purchase a car, scheduled the appointment ahead of time. The person I was to meet with was out that day but set me up with another colleague. From start to finish, the process was spotless, painless, and very smooth. 10 of 10, would definitely recommend service to friends and family.

Mike is a great guy and will help you get what you want

Never disappointed when I bring my car in to be serviced. Staff is great and I am extremely picky when I comes to customer service!

I received an email this morning asking for my feedback on my Crosstrek. Funny thing, I dropped off my Nissan Xterra. I don't own a Subaru. We dropped our car off on Saturday and have not heard a word from the dealership yet. I called yesterday to get a status on it and there was some confusion if my car was done or not. I assume my car is ready, but still have heard from them. Hope the correct car is waiting for me when I go up there. :/ Poor communication for sure! Disappointed!

I purchased a 2018 Subaru Crosstrek in March of 2018. From the minute I walked into the dealership in December of 2017, my salesman, Zach Elkin made the buying process easy and stress less. He was very knowledgeable about the Crosstrek. He explained all the details of the car from the boxer engine to the safety features. I waited until March of 2018 to buy the car. I was waiting to drive the all new Hyundai Kona so that I could compare it to the Crosstrek. Throughout this period from December to March, Zach contacted me to follow up on my interest in the Crosstrek. After driving the Kona I decided to buy the Subaru Crosstrek as I felt the quality of the Subaru and the value for the money was better in the Crosstrek. After the sale, Zach followed up with me a few times to see if I had any questions and to see how I liked the Crosstrek. I really appreciated his customer service. If you are in the market for a new car, I would highly recommend Autonation Subaru Arapahoe and Zach Elkin.

Awesome Subaru dealership! Lauren was a fantastic sales person. She had everything ready when I arrived. The test drive was awesome everyone treated me fantastic. Financing was smooth and easy. And the WRX STI well its a rocket! I will be back again. If you want a fantastic Subaru dealer this one is it!

AutoNation Subaru was very responsive to my internet inquiry. Out of 3 dealers I sent internet info to this dealer was the first to reply. Even though another dealer offered me a lower internet price AutoNation Subaru matched it and handled the whole sales experience quickly and professionally.

Service Department blew me away with their customer service. Jacqui was excellent and my car runs perfectly now. Definitely will be bringing my car back for service.

Had a wonderful experience buying a car. Everyone was very nice and very efficient. Smooth process all around.

Great experience and got a Subaru Outback that I love! They were personable and responsive to my needs. I had one small issue but the GM was responsive and resolved it quickly. Thank you AutoNation Subaru Arapahoe! PS. I loved my salesperson, Lauren! She is terrific! Frankie, the tech guy, was also great in getting my technology paired with the car's system and helping me learn the ins and outs of navigating through the system!

All involvements and relationships with sales, were excellent. Highly recommend this dealership.

Made buying a Subaru enjoyable with great people with knowledge

I came in for an oil change and came out with a new car due to my vehicle needing a more severe repair situation.

I recommend everyone to explore car buying at Subaru AutoNation. The staff was amazing in making sure that I was comfortable in my car buying experience. The whole process was smooth and efficient, and now I am driving the perfect car for me!

Our sales person, Frankie Soria-Hernandez was absolutely the best. He was informative, helpful and responsive to our needs without being pushy. We felt totally comfortable dealing with him. Bob Baker, the financial associate was also very helpful, compassionate and engaging. It was an excellent experience. The Outback we purchased is exactly what we were looking for and more.

So I love my new Subaru. I recently bought a cross trek from autonation. While I think the car buying experience is never pleasant, I will say it was not as painful as I thought it would be. As far as the dealership, I did like them. There were a few hiccups but nothing that would send me running from them. We will see how things go as I bring my car in for servicing. It did help that I knew what I wanted. One of the hiccups was that they told me they could get the car in the color I wanted and with the features i wanted from another dealer. When I actually cane in to get it, they couldn’t. I was disappointed at first but they work a deal on a car with more features than I wanted. While it wasn’t an earth shattering deal, it was fair and I bought the car. I will admit that now that I have some of these features, I’m happy that I do. The actual purchase took a bit longer than I would have liked but again it was not excessive. Everyone was friendly and I never felt overly pressured to do anything (but I was a motivated buyer).

Everyone was so helpful and the process was pretty quick. They had exactly what I wanted and gave me an excellent price. I will be going back for all future cars

Worst experience servicing a vehicle I have ever had in my life. Dropped car off at 7am on a Tuesday, was told it needed a clutch plate at 11am, that was the only phone call I received in 3 days. Part supposedly did not arrive until 5pm on weds, why it was not sent fedex or ups overnight is beyond me. I called Thursday morning and the person handling my car was not there...she arrived at 9am and told me it was a crazy day and the part did not arrive until 5pm. No one offered me a loaner car and I was severely inconvenienced with a 5yr old and trying to get to work, home, school with other people giving me and my daughter a ride. Was told I would receive a discount for the poor service, and that never happened either... horrible I promise, I will never enter an autonation dealership again for the rest of my life!

I would like to thank Esaya Gonzalez for getting me in a 2017 Subaru Impreza. It was like we were family and done every thing he could to get me in it.

They were very knowledgeable about the product and all very friendly an professional. We purchased a used 2016 Forester and were in and out in a couple of hours.

This is my story with AutoNation at Arapahoe: I bought a car over there on the first days of January. I patiently wait to register my car at the DMV until Friday 16th of February, more than a month later. This day I wanted to be sure that all my papers had been already send to the DMV, so I don't go in vain to the DMV. This is why I called first to the person who sell my car and he totally ignore my calls and messages. I then call to the desk of AutoNation, and just then, he started talking to me. When I asked him, when I can go to the DMV to register my car, he didn't know and they told me to wait until 15 days before my plates expire. I also was given the number of a lady who is in charge of sending those papers to the DMV and left her a voicemail, since she didn't answer her phone the times I tried to call her. Of course she never answered my calls. I patiently wait for a week and went on Friday to the DMV since I was in the time frame, that according to them it was safe to go. When I got to the DMV, they told me that they hadn't receive anything from AutoNation and that I have to go and talk with them to see what was going on. Since it was the 23rd of February, almost two month after I bought that car, and they hadn't send anything, I went to AutoNation. I was received by a Manager called Mike. I tried to explain him that the only thing I needed is an extension of my plates that were about to expire. First he didn't recognize that lack of efficiency of their office and then he tried to put the blame on me. He came with a paper of AutoNation's notes telling me that they already had send it on the 19th of February to the DMV and that I have to return there. I told him that, that day I went to the DMV on the morning and they told me that they don't have anything on their system. After he told this to me, i told him I just need an extension of my plates. I am starting a new job and I studying and is very difficult for me to take more time from my new job. He then told me something offensive "I don't say is your case, but most people came here to get their plates extended, because they don't have the money to pay the fee to the Dmv". I felt DISCRIMINATED by those comments. I don't know if he would say something like that to a while male. Maybe he assumed that since I am a Latin woman, I don't have money to pay for the registration of my plates? After an hour trying to convince him that I already went to the DMV and that they don't have the papers yet. He came with a new paper and told me that, actually they ship it to my house! This paper that he showed me was a stamp of a "certified mail", but the curious thing is that it was empty, with no information where the package was going. I use the track number and nothing appears. I told this to this manager, that already lied to me telling me that they send the papers to the DMV, when they didn't. He then came with another paper apparently printed from USPS saying that the package was already send but again in this paper didn't appear my address or from where they were sending it. Nonetheless, I chose to be patient and wait to the package to arrived to my place. I checked my mail every day and nothing appeared. This Friday I AGAIN went to AutoNation to see what was going on with my paper and why I can't register my car. They didn't even apologize and they just gave me some other papers with the apparent track of my package, that again don't have my address or usual information to see where the package is. It actually when I search for it, it appears the world "Alert." I don't know exactly what it means but now I don't know where my package is and according to them now, I HAVE TO SEARCH FOR THAT PACKAGE! I think that we customers of AutoNation pay a fee of dealership and this is why they take care of these issues and all of the paper work. Now I have to find in which post office they have my tittle!! I think that the team of AutoNation is being DISCRIMINATORY with me because I am sure that if they had to deal with a white man, they wouldn't treat him like the way I am being treated and they wouldn't make the comments they did to me. I addition yesterday they told me that they could no longer talk with me until I bring a lawyer. PD: All the papers they handed to me are very suspicious and don't have any validity and they tried to lied to me giving me these papers. Update: Yesterday I went to the post office and they search the package with the tracking number and the same sign of alert appears in their computer. According to the USPS person who spoke with me this alert appear sometimes because the sender either have not pay all the necessary fees needed to be payed or because there is some legal stuff going on with the package.

I drove out from brighton, Al was great. He even picked me up from brighton to get my old car i drove to the dealership!

Smooth transaction. Celia listened to our vehicle needs and price range. We looked at a variety of vehicles until we came upon "the one". She was very knowledgeable about the Subaru product and was patient with us as we deciphered our needs vs wants in a vehicle. This is our 3rd Subaru and 2nd Outback and 2nd vehicle purchase from this dealership.

Hira took great care of my wife and I as our family is expanding. Got us into a new 2018 Forester. Quick service very hospitable and made sure we knew everything about our new car

Excellent service. Great place to buy a car! Veryn

A+ YOU GUYS ARE THE BEST ALWAYS A PLEASURE TO COME IN AND DO BUSINESS WITH AUTONATION SUBARU

We were in need of an AWD vehicle to get around reliably during winter. We looked at the Outback, took a test drive and looked no further. We are very satisfied with the whole purchase process, can't think of a way it could have been any better.

overall very pleasant, salesman was pleasant and informed the car was exactly as specified

I bought my pre-owned 2016 Forester from Frankie at AutoNation Subaru. It only came with one key (other than the valet key) which seemed potentially dangerous to me, so I ordered an additional key. It took a little while to come in, but once it did, I was able to quickly bring the key and the car into the Service Department and have it programmed. Thanks!

In general. the service was good, however, you offfer to the costumers a shuttle service and at least the day I was there, this service did not work and I had to spend almost 4 hours waiting for my car. in this sense my experience was so bad.

I enjoyed being there buying my car was easy no headache I?ll come back in the further future

This was the best new auto buying/leasing experience if have encountered. Tawseef was the perfect sales guide and did not every pressure us regarding a particular vehicle he simply provided us with answers to our questions and the opportunity to drive each vehicle we were interested in. The final leasing process went smoothly with both Tawseef and the management team ensuring we had a final deal that was acceptable and absolutely reasonable.

They did what they were specifically told NOT to do and then they overstated my mileage by almost 10,000 miles. This was a month ago and, after contacting them TWICE for a correction, I have not received a corrected invoice from them yet.

Great experience in leasing my new 2018 Forrester. Very helpful staff and a very transparent process!

Watch out for this dealership. Went over to look at a used 2008 Acura TSX. Met with Zack, new saleman, only been with AutoNation Subaru for couple months. The whole experience I'm sure was not his false but I tell ya, definitely would not buy a car from them if it is not new subaru. Said they went through a thorough inspection and has no issue, WRONG! Took the car out for a test drive. All lights flashing and went completely died right at the light in the middle of Arapahoe (six lanes street) a few blocks away from the dealership. Found out the coolant is bone dry and oil leaking from the left side of the engine, possibly from the head gasket. Smoke started coming out from the right side of the engine, definitely not an oil burned smell. smelled like over heating burned and into the car. BAD... Long story short, Clutch was bad, torn seats inside, visor clip broken, exterior has big dent on driver passenger door, dent on truck door and missing tool kit for spare tires. The thing that bothered me the most is that Dealership trained Zach or Zach said it, "they went through a thorough inspection and the care is in great condition, nothing wrong." WOW, I guess the inspection is for their own knowledge but not the customer to know. It makes you wonder WHAT ELSE ARE THEY HIDING? And they wanted over $9K for this condition. I feel really bad to whoever buying this car. Cheer and good luck

My service appointment on Tuesday, December 5 went very well. Phil Graham greeted me as I enter the facility. He took excellent care of my car and me.

Everything was done in a very positive manner. Enjoyed the experience. thank you

I had a great service experience at Autonation Subaru Arapahoe yesterday. It was the 6,000 service. They promised to get me out in under an hour, or the service was free. They finished up in about 45 minutes.

Great customer service and friendly staff. Facilities are clean and comfortable. Got a call from my sales representative after purchase to check everything was good with my new car.

The service at Autonation Subaru was amazing. Tawseef did an amazing job making sure that I found the exact car I was looking for. Sergio was also very helpful in making the whole car buying process easy and smooth. He has amazing customer service and went above and beyond to make sure I was completely satisfied. On top of all that Scott was very helpful in explaining all the options I had and making sure that I knew what type I car I should purchase. I see no reason to buy a Subaru anywhere else but Autonation Subaru!

I decided to trade in my ‘13 Subaru Impreza for a ‘18 Crosstrek. After browsing online I found that Autonation Subaru had the exact car I wanted. I got there and they had informed me the car I wanted was already taken. My dealer, Al Gallegos, went above and beyond to find me that same car I wanted. Long story short, the car they traded for from Loveland got in a head on collision and was totaled (I can’t make this stuff up!) the poor guy driving it was ok (seriously injured, but alive). After that unique situation, the GM and everyone was on board to help me purchase the car I wanted. They pulled through and I am grateful for everyone they did for me!!

Took our Legacy in for 10,000 mile check up. Friendly service. In and out within an hour.

Not the best experience. First, they had my car all day (literally, I dropped it off on Friday night) on a Saturday which is fine. I didn't realize they closed at 5, and I did not pick up my car on time (completely my fault). They had left me a voicemail saying that they wanted to let me know what was going on with my car, but I called just before closing and they hung up on my call. On Monday morning when I called the advisory who was working with my car was not in, and the person filling in for her was completely useless. He couldn't tell me what was wrong with my car nor could he find someone that did. He told me he'd call me back. Two hours later I had not heard back so I called again, and he told me they were still working on it, and he would give me a call by the end of the day. This is completely unacceptable when the car was in for a diagnostic test to see why my airbag light was on. By 4 pm on Monday I had not heard anything. I called AGAIN and did not talk to the adviser who didn't know anything all day. I was instantly given an answer by a tech. We went to pick my car up, and they wanted to charge me $1800 for the repairs. We called another shop, and they are going to fix it for $500. I wanted to believe Autonation was not a typical dealership, but they are of course. They are significantly over-priced for incompetent service. They also charge $180 for a diagnostic test which is ridiculous. I am very disappointed with the service!

Had a great experience with this dealership! Friendly staff, and very helpful. Just purchased a 2015 wrx and love it!

Friendly and efficient service adviser and receivables clerk.

Everyone is so nice and the Matt Smith is the best!

After a lot of research online and by word of mouth as well as test drives, I decided on the 2018 Forester. When I went back to make the deal after final review on Consumer Reports - Sergio who took us on the test drive of the Forester and Outback was ready to help us seal the deal. If I was planning to buy another car (probably won't need to with Subaru reliability), I would work with Sergio and Auto Nation. Sergio is friendly and knowledgeable and not pushy. Facilities are clean, welcoming and comfortable. Sergio helped with everything up to the final financing paperwork and was waiting to take us to the car and show us all the bells and whistles on the 2018 vehicle I picked out. I am enjoying the new vehicle SO much. I'm actually looking forward to testing the 4 wheel drive --- and the heated seats are wonderful. There are monthly training classes and we plan to participate in a few of those since the vehicle is very different from the old van I traded in. Very pleased with the full experience.

I just switched to using Autonation Subaru, from my other Subaru dealership, due to proximity from my home. Though not quite like switching doctors, you wonder if you’ll receive the same care/service you’re accustomed to. Immediately I realized I was at a great place. My service advisor, Jacqueline, promptly greeted me at my car. She was very welcoming and knowledgeable of my Forester’s service needs. Since I drive less than average, I was concerned I was missing certain service item intervals. Jacqueline assured I was on target, and set expectations for the next service. Pleasant waiting area, and all staff I encountered were very nice. I’m happy to say Autonation Subaru has a new customer in me.

Fantastic customer service!! Nice loaner car. Fantastic customer service!! Nice loaner car

Cory Schroeder was absolutely amazing to work with, and guided us through the process, answered all questions, went above and beyond with helping with financing questions, etc... I was completely blown away. I highly recommend working with these folks! I ended up with a 2018 Subaru Crostrek, and could not be happier. Dealerships can be a bit daunting, but we were met with the highest levels of hospitality and professionalism. Thank you very much!

Several months ago, an accident totaled my 2016 Outback which I had purchased from AutoNation Subaru Arapahoe. I truly believe that the Outback saved my life as I walked away without a scratch. Yes, I did shop other Subaru dealers to replace the car. The Denver area has several. Nobody could beat the customer service I received in 2016 from Moven Dias! I returned to buy my replacement 2018 Outback from him because of the excellent rapport I had established with him and the very reasonable price he was able to offer me. Furthermore, the dealership itself is amazing. When I brought my previous Outback in for service, there was an associate standing by the entrance to greet me! Wow! While waiting for the oil change, I fully enjoyed the extremely top shelf waiting area which is separated into a TV area and a quiet area. Last but not least, there were snacks. I hardly had time to finish what I was reading when my car was ready. A+ to AutoNation Subaru Arapahoe.

Although my new 2018 Subaru Crosstrek cam from auto nation and was delivered fast, my salesman was James Ohle thru JFR cars. James Ohle was awesome I have bought several cars from him. He does talk about Automation all the time. If he likes them, so do we!!

Great experience I would recommend to anyone looking for a new car! Everyone there was very helpful and generous

Great service and great prices; will continue to have my vehicle serviced at this location

Best buying experience I've had in Denver. I was treated fairly with no pressure. While waiting there was plenty to do.

Flew in from out of town, Bregan (sales associate) picked me up at the airport, purchased vehicle, and was on the road in about an hour.

Parts associates that do not know their job, especially to remember that the Customer is always Right! Owners that know the Subaru brand better than even the sales staff and parts associates. Just a FYI train your staff better and if they do not know a certain model or year ask for help and do not piss off your customer base!! This will also be reported to SOA.

I live out of state and found the WRX limited with upgraded options that I wanted at AutoNation Subaru Arapahoe. Jeff, Mo and Scott all made this purchase possible. I want to thank all three of you for making my dream car come true!

The visitor parking was limited when we arrived at the dealership, but it was a Saturday at approximately 12 noon.

Great experience overall. Never once felt pressured or stressed during the process. Very professional.

Overall good. I asked for a windshield chip repair, which they did, but the car was not very clean.

This was a positive experience. And the service was very good

Great overall experience! Love my new car! Painless and quick.

I don't shop or buy cars frequently, but compared to the past experiences I've had in car dealerships this one was AMAZING. I did my homework and knew what I wanted. I emailed AutoNation Subaru Arapahoe with my wish list. Upon entering, my husband and I were greeted and our salesperson, Sean promptly came out with keys galore! A few test drives and my mind was made up. We were in and out of there in 4 hours. We would definitely consider coming back to AutoNation Subaru Arapahoe when our other Subaru is ready to be upgraded!

Great experience. No pressure. Richard King was knowledgeable and very helpful. He did what he said he would do in preparation for us. The entire process was efficient and quick. I would go back again.

The entire car leasing experience at AutoNation Subaru Arapaho was easy. Our salesman Tim was courteous, knowledgeable, accommodating, personable and above all honest. It was a happy moment when usually leasing/buying a car is a tiresome and not likable event. We were first time customers and they treated us like family. Way to go AutoNation!

I went to this dealer simply to inquire about a subaru and ended up leaving with a new car! Tim, my sales person was excellent, as was the manager and I got exactly what i wanted, the service person, Dave Orr was also exceptional!!! Thank you.

We have asked for the equipment list on the crosstrek we bought.For some reason they took it off the paperwork that was on the window and who knows where it went . Since we were not shown how to work stuff in the car we have, we are slowly finding out the stuff and how to work them. We have had the car going on 2 months and still haven't gotten the paper.For the most part we had a very good experience. We just wish they would follow through and get us the paper work we asked for and said they'd get to use weeks ago.Evelyn and Marc Goodrich

RJ was absolutely fantastic! He helped me and my son find a perfect car for us and patiently put up with all of our questions and changing our minds several times.

Exceptional service means a lot, and they do a great job here.

Overall, it was a good experience. It always takes time for all the paperwork. They were up front about the price of the vehicle and I walked away happy.

Great experience!!! We were in the market for a new Subaru. The process was great and easy. I would definitely buy another car from this dealership. Thank you for the nice experience!

Came in to look for a new family car and Scott Absher helped us out so much. We told him what we wanted in a family vehicle and what we needed price wise and he did such a perfect job! He made this process super easy and we are so greatful! Would definitely recommend to anyone looking for a vehicle.

Drove over for an oil change appt at 3pm and my appt was for the 7am the following morning. Was just going to drop the car off but Kayla, the service advisor, said they'd probably be able to get the job done that afternoon. Sure enough, she called about 5:30 and the car was ready. Picked up the car right at closing, drove off and then noticed the front headlight was out. Drove back to the dealership and was debating on leaving it overnight and Jessica, who took our payment, was walking out to go home. She stopped and asked if everything was alright. When she heard the headlight was out, she said to come back by the next day while she was working and she'd get it replaced at no charge. My son stopped by the following day and she got it all fixed up. Thanks again Jessica!

It was a GREAT over all experience and I would definitely recommend Auto Nation.

Jim was awesome to work with. He was very patient and answered all my questions thoroughly and was very personable and professional

First Rate. Auto Nation could not have been better!

Kevin was my brothers salesman he was so nice and helped my brother find the perfect car to fit his needs. I also like that it wasn't a hard sell. It did take about 3-4 hours to walk away with the new car. But it was a Saturday and they said it was extremely busy. In the end my brother loves his new Subaru Forester.

PLEASE KEEP ALL OF MY CONTACT INFORMATION CONFIEDENTIAL Al Gallegos, the Senior Service Representative at Auto Nation Subaru, and the rest of the staff who I came into contact during my new car purchase, were wonderful, very helpful and caring, after my previous car was totaled by a drunk driver. This is the 4th car I have purchased through the Costco Auto buying program, and this has been the best customer service experience I have received by far from any dealership.

Very pleased with the service. Polite, courteous and helpful.

A little crowded with cars, but amazing service. Phil was my service manager and he was awesome to work with. Kind, knowledgeable, and thorough. The waiting room was awesome and I'm so glad it had wifi so I could take care of some things. I'm new to the area, but this Subaru is who I'll take my car to if ever another issue arises.

Everyone was very friendly and professional. Service was completed in the time frame specified. No one tried to sell me services that I didn't need. Waiting room was very comfortable. Overall a very nice experience.

I was nicely greeted in the parking lot when I arrived. We went inside, I was offered drinks and a place to sit down. I was asked what I was looking for in a car, my salesman, Todd, took everything into consideration and found a car with exactly what I was looking for. I test drove a 2017 Subaru Outback Premium, with a package 15 and I fell in love with it! My salesman was very patient as I picked out my color, he was very knowledgeable and answered all of my questions, he was very sweet and wanted to make sure that I loved everything about my new car. I felt very taken care of from start to finish! Everyone was super nice and very professional. I drove home with the car of my dreams and had the very best car buying experience that I have ever experienced. I highly recommend AutoNation Subaru Aprapahoe and Todd, my salesman. I have already been recommending them to everyone. I love showing off my new car, it's the best!

Mo was the best salesperson I have ever came across. I highly recommend this place to anyone looking to buy a car. The finance department was very fast. I was in there at 10am and left with a brand new 2018 WRX at 12pm. It was quick and easy and painless.

Billy and the manager Aaron were great help and worked with me to accomplish what I wanted out of the car.

When I service my Honda, Kuni Honda always washed my car which was a nice extra. Just a suggestion!!!

Salesman was helpful and worked to find the car we wanted.

Service was as expected. My coffee didn'the even get cold while I waited!

Great service. I got a replacement clutch under warranty as well as recall work done here. They saved me thousands on unnecessary work on my last Subaru too, after I took It to one of those expert shops thinking I'd save some money. The dealer mechanics here are honest and really know what they are doing.

Easy and pleasant buying experience for a 2017 Impreza Limited

I just had an oil change and although I thought it was rather expensive, the service assistant was very nice and explained my next service to me. Unfortunately it will be quite expensive as well. So far I have been pleased with their service.

I was very happy with the Representative however(Al Carlson) however I am very dissatisfied with the financing. Here is the issue 1. I had a 1.9% financing from another dealer 2. I was promised I qualify for 1.9% financing by AutoNation 3. Just before I signed the lease my interest rate was switched to 3.99%. Basically doubling it. There reason I was given was my credit score fell below 700 with TransUniion. That left a bad test for me, on top of that I spend almost three hours there. I did not have a car to go back home with two kids. I would urge AutoNation to help me out in someway. I will wait for you answer on this please

Service was done quickly and as promised. Waiting area is nice and Service Representative was very nice.

If you're in the market for a Subaru, Alyson Knapp is your go to. What excellent customer service. When issues come up, she works to get them resolved. Kudos to Alyson!

No Pressure to buy. No attempts to add on extras. Easy buying process.

Super simple!! Great customer service, quick, and efficient!

very nice and peaceful waiting area complete with coffee and doughnuts

What a Great group of people. I purchased a new Forester last Thursday and found the Folks at Arapahoe Auto Nation Subaru friendly and very knowledgeable. I had a Great Sales Agent, Richard King, to help me purchase the right Forester for me. I would easily recommend this Dealership to anyone wanting to purchase a Subaru.

Very professional group and proficient. Every area was clean and inviting

We bought 2 cars in one day from this dealership. We had an absolutely terrible experience getting through financing - we had to wait over 2 hours just to have our credit card run through the machine. And that was after waiting 2 hours to get into financing. The General Manager did offer us some free maintenance to make up for the 7 HOURS that it took to process these 2 cars. I certainly appreciate that - but the place is not run well. We even left with paperwork that didn't match our actual final deal (they are emailing me updated paperwork). I would never buy another car here. We had MUCH better experience at Shortline Subaru on Havana a couple of years ago. Very smooth.

Picked up a 2018 Subaru WRX from Autonation Subaru Arapahoe a few weeks ago, and let me tell you something; Kevin Gollihur is arguably the best sales guy on the floor. Absolutely a pleasure to work with, and goes out of his way to help you get an awesome deal. The financial guy who helped me out, Andrew Whitney, was also a champion. Of all the other dealerships in the area I visited trying to negotiate the purchase of my new Subaru, this dealership was LEAGUES above the rest. I would absolutely shop here again for a car down the line.

I really appreciated the customer service at AutoNation - I initially expressed my interest in a Subaru online, I received a phone call within 1 minute of submittal and had an appointment for next day within 2 minutes. When I arrived at AutoNation, I was greeted in the parking lot and immediately taken to meet my sales person. The whole experience was pleasant with no high pressure sales. Thank you Alyson - you're the best!

Love the service. Everyone is very courteous. No one pushed me to buy a car. The knowledge was there and did not let me leave until they set me up in the car once I bought it.

My wife took the car in and was very pleased with the service. It was just a tire rotation for our new Outback before a long trip, but she said you did a complete inspection and fluid check and everything was in great condition. Much appreciated. The only issue I would raise is that I left a message with service department when I made the appointment as I had a question about a Thule Sportrack we needed help mounting on our new car. No one called me back.

I recently had an oil change for my 2013 Outback at this dealership. The young man who checked me in couldn't have been nicer or more helpful. He gave me an estimated completion time as I was waiting for the car. The service was completed in under the hour, 15 min. timeframe. I have always found AutoNation service to be excellent.

Customer service was good as far as follow up and customer care. However, disorganization of ordering parts and installation mishaps caused customer to return several times to dealership which was not acceptable.

Yesterday was my first experience with AutoNation Subaru Arapahoe and it was a good experience. Phil greeted me and checked me in. Since I decided to wait while my vehicle was being serviced, he gave me a time estimate. He delivered on the time and the service. I was hesitant in going to a dealership but decided to try it "just to see." I'm glad I went there......great service both on my vehicle and by Phil and his customer service. Thank you so much. See you next time!

Took really long for a scheduled oil change. My wipers were destroyed and they didn't bother to offer to replace (didn't realize until the next day when it rained for the first time in months). Just ordinary. Really really ordinary. No extra effort to suggest that they cared at all. Too bad to because the reason to pay dealership pricing for maintenece and repairs is because of exceptional service. Probably just go grease monkey from now on.

Oil change, efficient, on time as promised, impersonal

Our sales person Alyson was awesome and we were very happy and love our CrossTrek; however once we entered the Finance Managers office (One of which was Jeremy) the friendliness went out the Window. The two finance managers turned into complete @holes to us when we decided we did not want the extended coverage on the vehicle. They basically were tossing the papers across the desk for us to sign and didn't say one word after. They actually started bashing Subaru and at one point laughed at us and told us we were crazy and that our car would never make 100,000 miles. This is hilarious since I am friends with many other Subaru owners who brag on how well built their cars are. I will never recommend this place for anyone to buy a Subaru!!! Like I mentioned before, we love our car and Alyson from the Internet team was awesome but as for the Finance department well I cannot write how I really feel about those gentleman. I am not hiding behind this review and am open to any call from the Subaru dealership or company to share my lack of Customer experience with them from those gentlemen. I personally would not want to have someone who bashes our product on our team!

Always great service. Took only 60 minutes for oil change and tire rotation.

Kayla was an excellent service representative. She was very helpful, communicative, and pleasant. She went above and beyond many times. She is the only reason I'd go back. Her manager and other team members can learn a lot from her skills. She should be recognized for her work, and service to the customer. She is a wonderful face for the brand and location. I was unhappy with the storage of my vehicle, and the resulting issues from it. Kayla made things right, and fixed the issue the resulted. One tip of advice! Treat the cars of your customers like you would want yours to be treated. We are not an ATM machine. We are hard working people like yourself. Kayla understood this, and is one of the only reason a positive review is happening.

I believe as the appointment was made, the associate sould have suggested the service the car needed and not wait unitl I arrived. I was getting a oil change and should have had a 30,000 mile service. I was not going to wait for the added service and only did oil change at 3 pm Before the service advisors were concerned about our car and alsways had wayss to help us out with coup[ons and etc. They didn't seem to care.

It was a pleasure The lady that took care of us, I'm sorry I can't remember her name now, was so nice and professional. A pleasure to work with her!

Convenient location. Positive experience. Josh was especially helpful.

The service at AutoNation Subaru Arapahoe has always been excellent, and now they have really improved their customer service waiting area. It's a lot better than what I experienced at Murray BMW. The only complaint that I have is that while I waited, they had Fox News on the big screen TV. It's not only the ideology, but the fake news that's being presented to a captive audience, that bother me. I think that a sports channel would be more appropriate.

Working with the folks at AutoNation Subaru was great! They answered all of our questions, and we had some great test drives. We found our dream car when it turned out to be a used 2017 (basically new) and we received a nice discount for it being used. Only suggestion...have more financial folks on hand during busy times so that customers don't have to wait so long to complete the sale. Otherwise...will buy here again when the time comes!

Excellent service and courtesy at this dealership and my car purchase was so smooth! I love my Subaru Forester!!

I have bought many cars in the last 20 some odd years and I have to say without a doubt Arapahoe Subaru went above and beyond helping me out with a vehicle purchase. Sean Ballardo under promised and over delivered at every turn. There were absolutely no surprises as we went through the process of securing my new WRX. From the moment I sent an email request to the moment I drove off I could not be more pleased.

I have bought many cars in the last 20 some odd years and I have to say without a doubt Arapahoe Subaru went above and beyond helping me out with a vehicle purchase. Sean Ballardo under promised and over delivered at every turn. There were absolutely no surprises as we went through the process of securing my new WRX. From the moment I sent an email request to the moment I drove off I could not be more pleased.