AutoNation Subaru Arapahoe

Welcome to AutoNation Subaru Arapahoe. We're looking forward to helping you with your Subaru needs in the Centennial area. Enjoy the reviews below as a testimony to our high quality sales and service.

Recent Reviews from AutoNation Subaru Arapahoe

***WARNING DANGEROUS AND NEGLIGENT*** I moved to Colorado 9 months ago and immediately began a search for a new home to service my Subaru Vehicles. All of my vehicles were bought brand new and serviced by Haldeman Subaru in New Jersey. If something needed replacing it was replaced. I have never skipped or missed a service and have never had issues with my vehicles. On April 2nd 2018 I brought my Legacy in for service. A $700 60K service package. During the service they rotated my tires, inspected them, inspected my brakes and alignment. When I picked up my vehicle I was told that everything was in the "Green" and that the tired were in great shape but I would need tires in the next year. (See attached inspection report). The then tried telling me that since December and having moved out here a tie rod needed to be replaced in the near future due to the conditions in Colorado. Throughout the summer and driving I70 into the mountains I started hearing and experiencing severe rumbling while braking. Knowing I needed an oil change and wanted more aggressive tires for winter in the mountains I took my vehicle to Groove Subaru. Groove immediately noticed that the front rotors were warped and all of my brake pads needed immediate replacement. Having worked in the industry and to ensure I wasn't crazy I asked if that was possible to go through brakes in 5,000 miles and only 4 months since AutoNation did their "Safety Checks". The answer was a clear "NO WAY!" To top it off my front alignment was so off that my tires were unevenly worn and destroyed. Once again I asked if this was possible in the short time since they did an alignment and "Safety Check" Once again the answer was a clear "Not possible." AutoNation measured my front tires (Original) at 6/32. New these Tires are 10/32 and at the time of replacement and 5,000 miles since AutoNations "Safety Check" they measured 3/32 on the high side and 2/32 on the destroyed side. As for that tie rod. Well there is nothing wrong with them! Long story short AutoNation was negligent and failed to do the work they charged for including an Alignment and Safety Check. Needless to say I'm not sure what they did for $700 but put my safety and families safety in jeopardy due to their negligence. ****BEWARE OF THIS DEALER!!!!!!****

Michael D Sep 7, 2018

Mike Dokovna Sep 7, 2018

If there was an option for negative stars, that's what I would give. Do not ever buy a used car here - they're liars, liars, pants on fire! I bought a used Outback three years ago. I was told the head gaskets had been replaced, which I required for my deal. Imagine my surprise when I had some work done for an oil leak about a year later and discovered the head gaskets had not, in fact, been replaced. Auto Nation didn't charge me for the head gaskets, but I did have to pay for all the other new parts that go into a replacement (around $400). I was also told the car had brand new brakes. Guess what? Surprise! It never had new brakes, either ($850 for four completely new brakes, since the rotors are beyond repair). And, to top it all off, shortly after I bought my car, I noticed the air conditioning wasn't blowing very cold. I had that checked out while the car was still under warranty, and they said they couldn't find anything wrong with it. Today, I'm told the AC compressor is COMPLETELY shot and has probably been going out over the last several years. $2,000 repair cost. Guess I'll just be hot until next summer, since I can't afford that fix. I can't for the life of me think of what a dealer has to gain by LYING to their customers, but they've certainly lost my business (which is too bad, 'cause guess who's going to need a new car soon?) - and I hope those who read this will be wary of doing business with them, too. I'm adding to this review to respond to Auto Nation's response. I realize offering to "turn my experience around" makes it sound like you really do care - but my experience with the GM is his offer to replace the head gaskets (which should have been done before I purchased the car), but charge me for all the other replacement parts and labor. Hmmm...but if the work had been done in the first place, I wouldn't have paid for anything, so... The bottom line is that you sold me a lemon, you knew it was a lemon, you said you'd fix the major problems that would have made it NOT a lemon - then you lied about having fixed those things and here I am, still stuck with a lemon and unable to get out of the car, while the repair bills pile up. I'm afraid the only thing that would turn my experience around is a straight-up swap for a comparable car that is NOT a lemon, with no more additional cost to me. But I really don't see that happening. So thanks for your empty words of caring about my experience, but this customer will be shopping elsewhere. Oh - and don't even get me started about your service department. Super nice guys - but every time I brought the car in, something else was wrong. For example, I brought it in because of an air bag recall, and when I got it back, the horn didn't work and there was a huge chunk taken out of my dashboard. Time to fix THAT? Almost a month. And when I picked it up, one of the headlights didn't work. They were nice enough to replace the bulb - but that wasn't the problem. The mechanic had forgotten to reconnect the fuse. Nope...I'm done, done, done with Auto Nation.

Cathy Ellis Sep 1, 2018

I am not a huge writer-of-reviews, however, today I got an automated call from the service department that finally ticked me off enough to write this. The call was telling me I had missed a 7am service appointment that I had never booked despite receiving several spammy calls over the last few weeks telling me I should book an appointment. Now to why I didn't and don't plan on booking any more appointments here. My previous experiences with the service department have been lukewarm - depending on which adviser and team you work with, you may have a good experience or a bad one. All teams here are not created equal and they don't seem to cross their team boundaries much. My last visit there was for an AC recharge. When I went to pick the car up at 6pm, I waited for 30 minutes before finally catching a valet dragging a jump box down to the car and got him to admit the car wouldn't start. So I walked down there with him - the battery obviously was not dead as all the lights and the alarm were working. There was still an adviser (not mine) around the place and he told me anyone who could help was gone for the night and I could leave it there and they'd figure it out in the morning. So I take another Lift home (3rd one of the day as their shuttle service is unremarkable and over booked). I call first thing in the morning to remind them the car is there and need to be looked at. They tell me they should be able to get back to me by noon. Fine. Noon comes around, no call, so I call at 1pm and the guy I talk to tells me they just put it back on the charger and it should be fine soon. I told him, again, that it didn't look like a battery issue. A few hours later, I finally get to go pick up the car and take it back to work with me. When I go to leave work, car won't start. When I get a roadside assistance jump, he tells me the battery is fully charged. Now, this is Friday evening and, when I call AutoNation, they tell me that my adviser won't be back until Monday so they might be able to look at it then if I get it towed there. Got it towed to the friendly neighborhood Midas who correctly diagnosed and fixed the problem. If AutoNation had actually bothered to look at the car, they probably could have done the same. I'll be in the market for a new car soon but will be going to a competitor because I don't want to deal with their service department.

TheToadzunt Aug 1, 2018

I'm giving two stars only because maybe there's an explanation to the blatant deceit. My wife took our 2013 Forester in for work related to the Takata airbag recall. Three weeks earlier I had initially set the appointment up for the airbag AND a 60K service although my vehicle was at 93K in mileage. However, in doing my research I found a reputable Subaru repair shop that would do the 60K servicing for 1/2 the cost of the dealership, so I had that shop do the 60K work. I then called the dealership to amend my repair appointment to tend to just the Takata recall. I didn't tell them I had just gotten the 60K servicing done by another shop, but this wasn't intentional. When my wife picked up our Forester later in the day the technicians had placed check marks in the "Needs Attention" for all the fluids and told her that the fluids were dirty. I was puzzled when she told me they had done so and upon looking closer at the service report, I noticed that they had done so for all of the fluids that would have been part of the 60K servicing. So here's my disgruntlement: do you ACTUALLY check the fluids or do you just say they are dirty so that you can do a bunch of expensive, unnecessary work? All of my fluids (differentials, transmission, coolant, oil, and brake) were all changed exactly 1 week before taking our Forester to the dealership for the Takata recall service. It's impossible that the fluids were 'dirty' and in need of replacement! What I think happened is that the dealership assumed that the customer's retraction of the 60K service off of the initial service request had to do with the fact that the customer was just putting off this work due to its expensive nature. They even offered my wife a coupon towards getting the service done. Maybe next time the tech's should actually look at the fluids and see if they are brand new before trying to use deceptive tactics towards a customer. With how expensive dealerships are for repairs compared to other shops, a bit of honesty could go a long way in helping to retain a strong customer base.

Karl Mauch Apr 30, 2018

This is my story with AutoNation at Arapahoe: I bought a car over there on the first days of January. I patiently wait to register my car at the DMV until Friday 16th of February, more than a month later. This day I wanted to be sure that all my papers had been already send to the DMV, so I don't go in vain to the DMV. This is why I called first to the person who sell my car and he totally ignore my calls and messages. I then call to the desk of AutoNation, and just then, he started talking to me. When I asked him, when I can go to the DMV to register my car, he didn't know and they told me to wait until 15 days before my plates expire. I also was given the number of a lady who is in charge of sending those papers to the DMV and left her a voicemail, since she didn't answer her phone the times I tried to call her. Of course she never answered my calls. I patiently wait for a week and went on Friday to the DMV since I was in the time frame, that according to them it was safe to go. When I got to the DMV, they told me that they hadn't receive anything from AutoNation and that I have to go and talk with them to see what was going on. Since it was the 23rd of February, almost two month after I bought that car, and they hadn't send anything, I went to AutoNation. I was received by a Manager called Mike. I tried to explain him that the only thing I needed is an extension of my plates that were about to expire. First he didn't recognize that lack of efficiency of their office and then he tried to put the blame on me. He came with a paper of AutoNation's notes telling me that they already had send it on the 19th of February to the DMV and that I have to return there. I told him that, that day I went to the DMV on the morning and they told me that they don't have anything on their system. After he told this to me, i told him I just need an extension of my plates. I am starting a new job and I studying and is very difficult for me to take more time from my new job. He then told me something offensive "I don't say is your case, but most people came here to get their plates extended, because they don't have the money to pay the fee to the Dmv". I felt DISCRIMINATED by those comments. I don't know if he would say something like that to a while male. Maybe he assumed that since I am a Latin woman, I don't have money to pay for the registration of my plates? After an hour trying to convince him that I already went to the DMV and that they don't have the papers yet. He came with a new paper and told me that, actually they ship it to my house! This paper that he showed me was a stamp of a "certified mail", but the curious thing is that it was empty, with no information where the package was going. I use the track number and nothing appears. I told this to this manager, that already lied to me telling me that they send the papers to the DMV, when they didn't. He then came with another paper apparently printed from USPS saying that the package was already send but again in this paper didn't appear my address or from where they were sending it. Nonetheless, I chose to be patient and wait to the package to arrived to my place. I checked my mail every day and nothing appeared. This Friday I AGAIN went to AutoNation to see what was going on with my paper and why I can't register my car. They didn't even apologize and they just gave me some other papers with the apparent track of my package, that again don't have my address or usual information to see where the package is. It actually when I search for it, it appears the world "Alert." I don't know exactly what it means but now I don't know where my package is and according to them now, I HAVE TO SEARCH FOR THAT PACKAGE! I think that we customers of AutoNation pay a fee of dealership and this is why they take care of these issues and all of the paper work. Now I have to find in which post office they have my tittle!! I think that the team of AutoNation is being DISCRIMINATORY with me because I am sure that if they had to deal with a white man, they wouldn't treat him like the way I am being treated and they wouldn't make the comments they did to me. I addition yesterday they told me that they could no longer talk with me until I bring a lawyer. PD: All the papers they handed to me are very suspicious and don't have any validity and they tried to lied to me giving me these papers. Update: Yesterday I went to the post office and they search the package with the tracking number and the same sign of alert appears in their computer. According to the USPS person who spoke with me this alert appear sometimes because the sender either have not pay all the necessary fees needed to be payed or because there is some legal stuff going on with the package.

Giannina Strada Mar 4, 2018

I was in the market for a new car and ended up not buying from Autonation Subaru. The salesperson I worked with was OK, but I didn't feel like the dealership gave her the information and support she needed to work to the best of her ability. She didn't seem to understand the pricing structure and couldn't answer my questions on pricing, though it seemed the reason was because she was excluded from the finance calculation process rather than an inability to understand it. Also, the finance guy was AWFUL. He sat behind an open counter on the showroom floor and I easily overheard him speaking poorly of me to my salesperson regarding a form I filled out to estimate the trade-in value of my car. (They gave me a form to fill out with a confusing numerical scoring system that didn't state whether a high number was good condition or high damage, and he raised his voice and almost shouted that I was crazy for wanting a little more for my trade. I guess I must have used the scale incorrectly to score the condition, but he refused to rework it when the salesperson mentioned this. I was clear that I was just looking for an estimate and was flexible, so his attitude was unacceptable.) He was also very rude to the salesperson. When I told my salesperson that he seemed grouchy, she smiled uncomfortably and said he's always like that. He lost my sale more than anything else. The manager offered me a certain deal, which the finance guy failed to incorporate into the final pricing quote, and he was so rude that it seemed the salesperson didn't feel comfortable clarifying my questions with him. I cross-checked the price with a family member who just bought the same car from a different dealership, and was able to verify that they did not honor the deal the manager offered. The salesperson was way too focused on the color of the car, which I said I wasn't picky about, and concerned enough with the bottom line pricing, which I wanted to know. She cranked up the high pressure enough toward the end that I didn't even return her follow up calls because I didn't feel like being put in a position where I had to go one the defensive about why I wasn't going to buy from them. I can appreciate a salesperson wanting to know what the customer needs and wants in order to close the deal, but it didn't feel that way when the salesperson was telling me what to do ("You need to come back right now") rather than helping ("If you're willing to come back, I'll take care of that for you"). The manager seemed nice enough, but at that point I was so fed up with the rude finance guy, the endless waiting, and the harried salesperson that I decided to just go elsewhere. I bought from another dealership and the difference in modern customer service was profound. Autonation seems stuck 25 years in the past regarding the car buying experience.

DenverBuyer Apr 30, 2017

I am only giving this dealer 2 stars because the salesman Kevin was very nice and accommodating! Thank you Kevin! However, besides Kevin my experience was quite negative, including the gentleman who I signed my documents with becoming incredibly rude after I told him I couldn't afford an extended warranty. But that was the least of the problems. I live in AZ and flew to CO to purchase a Certified Used Subaru BRZ from this dealership in August 2016. The vehicle is a 2013 and had just over 21,000 miles. Considering the above I expected to receive a car that was not new, but very nearly like new. After all they inspected it & provided me with a copy of the inspection, right. Some of my issues may seem inconsequential to some, but again I remind you, this was supposedly a Certified Used car. I've always heard good things about Subaru, this was my first experience & honestly I don't know if I would buy another Subaru after this. During the test drive I discovered chips in the windshield, which they gave me an I owe you, but not after suggesting I have my insurance pay for the fix. They refused to give me two keys, which in my experience is standard, & the Certified inspection said there were two keys. Oh and my local dealer informed me that it's about $1000.00 to program the key because of keyless entry. But the most concerning issue is the fact that they knowingly let me drive from CO to AZ with 3 out of 4 bad tires, one of which was not repairable, and the other two were recommended replaced ASAP! I was informed of this by two sources, one of which was my local Subaru dealer. Fortunately I had a much better experience with my local Subaru dealer & Subaru Corporate & the issues have all been resolved. Thank you to them. But honestly, despite paying more for this vehicle than the 5 I had before it (4 of them new), I don't feel the joy of a new car because of my experience. And even though it was given a second certified inspection, I remain leery about something else going wrong! Avoid this dealership if at all possible. I wouldn't go back to them if they were the last dealership on earth!

Marli Dec 17, 2016

My email to the dealership this morning..... Jim, I am certain that I have never been more incredulous as I was last night at your dealership. I am so angry. I had an appointment set up with Ali for 5:45 - my name was on your board with 2013 CRV. I brought my husband to see the car. In our morning correspondence, Ali indicated the car would be pulled up front, it was no where to be seen. When I arrived Ali was busy. He greeted me and introduced me to Al from Jamestown,NY. I was a little put off because Al treated us like I had never been in the dealership before. He filled out all new paperwork. Asked all the same questions that Ali and I already gone over. On Wednesday I was with Ali about 2 hours. Everything seemed to take so much time. Al would walk away to get something and 15 minutes would go by. Al pushed very hard for us to fill out the credit application. We have already been dealing directly with the bank. We did not want our credit checked again. He seemed upset and indicated he was "just trying" to help us. We decided to just send the buyers order directly to our bank as the bank had requested. Finally, he produced the CarFax and went and got the car. We drove the car. We went back into the dealership. I was starting to get impatient. We had already been there an hour and a half. We came to buy the car- how much the car was going to cost us? Al came back and told us that Ali had just sold the car.................. If another sales person had sold that car, I would have been disappointed, but not down right angry. I do not know if this is how you would treat everyone who looks at the same car but it is very POOR treatment. I can not see any justification for this on the part of your dealership or Ali. The amazing part is...after Al told me that Ali had played the game with me.....he had the nerve to say, "What? you don't want to look at other cars?" I really can not remember a time I felt more disrespected & angry at how I was treated. NO ONE wants to buy a new car and go to a dealership because of treatment like this. I can't tell you how many times either you or Ali said you wanted my business and you would do what it took to earn it. Earlier in the day Ali texted me that he could find the perfect car for me. I told him to check the other dealerships......I heard nothing back from him. I do not know how to end this except to say that I would NEVER recommend Auto Nation to anyone. I also intend to put this situation on your Facebook site and I am going to send this email to your General Manager and anyone else who cares about the treatment of this customer. Thanks for "earning" my business and "trust".

Chris Hart Gray Oct 23, 2015

I decided on the vehicle I wanted, a used FJ Cruiser. After looking online for the exact match including color, year etc. I found it at AutoNation Subaru in Centennial, CO. I sent an email and shortly thereafter a salesman called me. Without seeing the vehicle in person, only photos and the write-up I negotiated a price, and after he consulted the sales manager, we agreed upon the price. I told him I would be there in the morning as it's a two hour drive from my location. Upon arriving and test driving the Cruiser I was ready to do the deal, however, it was about $1000 more than what we had negotiated. How did that happen? Well apparently they forgot about a couple of things and decided to tack them on. I refused the deal as that is not what we agreed upon. After several trips for my salesman to the sales manager they acquiesced and gave me what I wanted. Here comes the good part, I had to then talk to the finance guy. What a piece of work he is! First he tried to sell me every add on that one could imagine. I refused them all and he was visibly upset. Secondly he had an arrogance about him that he was superior to everyone and he didn't like it that I came in there with very low financing from USAA. How dare me for not taking their 10% + financing! Lastly, he jacked up the paperwork for my title and registration. Being in the military I have all of my vehicles registered in Texas and he just couldn't understand the concept that I live in one state and have my cars registered in another. (Since he's from the Ukraine I guess he just doesn't get the American way of life). Today in the mail I received all the paperwork from the dealership for my title and registration after the finance guy had told me they would send it straight to Texas and get my plates issued. It's been thirty days since I purchased the vehicle and now I'm in a time crunch to get it registered! Wow! Total incompetence! Will I purchase from them again? Absolutely not! As an Air Force officer I'll also recommend to my troops to steer clear of AutoNation.

cruiserguy1 Jan 29, 2015

It came time for my wife and I to purchase a new car. After doing our research, we decided a Subaru Forester was the best car for us. We went to the nearest dealer, AutoNation on Arapahoe, with the expectation to see what was available and to see how was the dealership. We had decided ahead of time that if either one of us was not comfortable with the dealership that we would go elsewhere. Arriving at the dealership, we walked through the inventory on the lot. Several salesmen approached us and asked if we had any questions. We replied that at the moment we had no questions. It was great that the salesman let us alone until we were ready to talk. Indicating that we were ready, salesman Seisho L. introduced himself and started answering our questions. He was very easy going and down to earth. After answering our questions, he suggested a test drive. There was a Forester available that was close to what we wanted so we went for the test drive. The Forester was more than what we expected so we were very happy with the vehicle. So we went forward with the sale. Seisho was very helpful taking us through the sales process totally without any high pressure tactics typical of many car dealers. We ordered a Forester and added a number of options. We only had to wait about two weeks for our Forester to come in. When it arrived, Seisho called us to arrange for picking it up. He had the car prepped and already to go when we arrived at the dealership. Tina R. in finance was also a pleasure to work with. She made the financing process a breeze. With the financing done, it was time to get the keys and take possession of the car. Seisho gave us a very in-depth overview of all of the car's features and helped setup the cellphone capability. Then we were off in our new 2014 Subaru Forester. We are very happy with the car and it has considerably exceeded our expectations. Our hats are off to Seisho, Tina and AutoNation Subaru for making the whole experience a very smooth, clean, no-pressure sale at an exceptionally good price.

davef11 Dec 29, 2013

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