Wonderful experience

Bought my Nissan rouge that I absolutely love! Go in for my oil changes they work with me and my schedule. Never a problem for me to wait in the Lobby they get it done on a timely matter even on a Saturday!

Excellent service. Diagnosed accurately I'll definitely be going back DF 2nd time there..... same excellent service, nice people, fair pricing. DF

Great experience and great people

Bought my Nissan Rouge and I love it! Go in regularly for my oil change and tire rotation. Never an issue even waiting in the lobby for it to be done is nice and easy in a timely matter.

Rod is the best. Loved working with him

Extraordinary Experience!!!! Waleed was very helpful, attentive and listened to what I wanted done, a far cry from the experience I received from another Auto Nation Dealership. I brought my Subaru in for a repair that was caused by the other dealership along with some maintenance that needed to be done. Waleed kept me informed every step of the way on timing and when my car would be ready, came and got me when it was done , and walked me to my car. You cannot ask for much more! FIVE STARS!!!!!

Jeff was a great salesman. Kept in touch frequently while car was in transit. Made the paperwork as effortless as possible.

Extraordinary Experience!!!! Waleed was very helpful, attentive and listened to what I wanted done, a far cry from the experience I received from another Auto Nation Dealership. I brought my Subaru in for a repair that was caused by the other dealership along with some maintenance that needed to be done. Waleed kept me informed every step of the way on timing and when my car would be ready, came and got me when it was done , and walked me to my car. You cannot ask for much more! FIVE STARS!!!!!

I had a wonderful experience with the Autonation Subaru team! I pre ordered a brand new Crosstrek and had to wait weeks for it to get delivered, my salesman Jeffrey Himes kept me updated and even got the car in early! The new car director, Mike Olenski really cared about my safety as a first time Subaru owner. Just be aware they are now automatically installing tint to match the manufacturer back window tint on the front windows - I was not pleased by this and Mike was able to accommodate my needs.

Autonation Subaru was ready for my appointment right as I arrived - drop off took less than 15 minutes and they communicated often and clearly while they had my car - updating me of what was going on and any findings or recommendations they had. Highly recommend and I will be back

excellent costumer service

Overall service was great. Had an oil change and tire rotation, but noticed after I left, car is now drifting to the right a bit.

Ross Rohde & Shweta Vishnoi are the car selling dream team. I haven’t purchased a car since 2016 so the car buying process was much smoother, they are both extremely well informed and will help get you into your new vehicle with ease and excitement. Ross is so full of knowledge and even shared his own experiences with his vehicles and that helped me to make a great decision for my purchase. We ordered the car and when it was delivered he gave me an update. I came in that same Saturday and Shweta handles all the paperwork within a great time limit, she was thorough with all the services they offer, and gave me lots of options for warranty and services, I made some great decisions with her help and now my vehicle will be taken care of by their Subaru team if I ever need it. She is also super funny and kind as well, love them both! I’ve gotten so many compliments on my new 2023 Subaru Outback Wilderness edition & it was the best investment I could have made. Thank you to Subaru for having these two amazing employees. I would highly recommend asking for Ross if you’d like a great experience such as mine.

Sampson helped us at AutoNation right from the start. We called inquiring about a new Crosstrek, and couldn't find what we needed right away. He called back later after they just announced the new 2023 models, and helped us walk through the process of securing a brand new order for the '23 Crosstrek. After a couple months, the car finally came, and Sampson made the experience incredibly easy. My only gripe ever when it comes to buying a car is that amount of time it takes, even if you have all the preliminary information ready to go. We waited at the dealership for about 4 hours after the car came. BUT, there were no issues and we left with a brand new Crosstrek that we absolutely love. Sampson was kind and professional. We bought our other car at an AutoNation, and it will be extremely hard to look anywhere else for our future cars.

Great Service. Jessica was a terrific service manager.

Great sales team, very professional and quick,

Great experience with test driving and knowledge of sales person without the pressure. Unfortunately we had some issues with follow up help after we purchased the car trying to get anyone to call us back.

I really appreciated how my dealer, Philip Redinger, took care of me and of course, my new vehicle. The whole process from ordering my car to then driving away from the lot was seamless. Totally recommend.

Brian in the service department was Awesome! Not only was he professional he went above and beyond to get me the best prices on my brakes.

I am MORE than happy to give the team at AutoNation Subaru Arapahoe a 5-Star review. It was an amazing experience from start to end. As we pulled up, my partner and I had a car in mind and we got really lucky that the one we wanted was available. We were met quickly by an buying agent who quickly found a sales agent for us. Over walks Mike Masi, and I would absolutely recommend him. He is young and eager, but what sets him apart is his car knowledge. Additionally he is super kind and friendly and made us feel right at home. We went for a test drive around the neighborhood and Mike did not miss a beat directing us around. We made it back to the dealership and immediately walked in to start the process. The dealership itself is beyond reproach. Super clean, friendly staff. As Mike expertly walked us through the process, I thought to myself numerous times that this was the right place for us. When it came time to start looking at financials, the part that always makes me nervous, Mike steeled our resolved and then handed us over to Bob Baker. I wager that he has been in the business longer than most and it showed in every single well. I could tell that he would do whatever it took to make sure we walked out with the car that we wanted and at a price that would not break the bank. While it is clear everyone there works as a team (never once did I feel like we were being fought over by other associates), I cannot recommend enough the duo of Mike and Bob. You will absolutely not be disappointed. Not only will I recommend them, but when the need arises, I will absolutely be back. The icing on the cake is was coming back. There was headlamp that needed service out the door that day, and not only did the team take care of the cost, but coming back for service made me happy for what's to come. Whatever formula they have going on at that dealership is a winning one and I am glad we know about it.

Nice staff. Waiting room is much nicer than other dealers. Just wish they still had a shuttle or paid for Uber/Lyft when it comes to warranty or recall services.

AutoNation Subaru's service center is amazing. The staff is kind, courteous, and helpful. They always go above and beyond when servicing my Outback.

Caring people but did not have the part when they said they did so I could not get the repairs done and need to return.

Everyone at the dealership was super polite and customer focused. Definitely provide a customer friendly environment and they work around your schedule to facilitate your needs.

Austin, my service rep, was very helpful and reached out to me numerous times with important information to make sure an older Subaru got adequate repairs—and very importantly, warranty coverage. This while working through my insurance carrier’s roadblocks. I go to this dealer because they have very consistently got all the stuff right for me and family.

Better waiting time and notifying customer of any delays…

Car delivered as promised with no BS! You cant get any better than that!

Starting a new job, broken down car, limited financial maneuverability. Ean set me right up. I really thought I was going to have no car to start my new job, but the guy came through and my baby is better than she's been in a long time. Thanks Ean!

They were very helpful and gave me an amazing price for my car, definitely recommend and will come back when I want to purchase a vehicle.

Oil Change for Outback Very pleased with the whole process to get oil change. Easy online appointment booking. There were good number of appointments on the day I wanted to get oil change. Stephanie in service was very helpful, kept me up to date on time and reviewed all the work completed. Best experience in a long time at a car dealership!!

Excellent service from Sampson(Sales).Appreciate the effort in keeping me updated regarding my delivery status. Happy to get my new Subaru Forester premium trim from Autonation .

they are great! literally came in a 2pm was home by 430pm, fastest purchase of my life!

I have nothing, but great things to say about Matt and his staff. We’re very happy with our experience here. Thank you for everything!

20220905-Restored the star as a partial refund to my service bill appeared on my credit card statement. No explanation, no warnings, no indication that anything was wrong, and surprise; albeit a good one. I may return to their service department depending on what I read here and on Dealer Rater. I do not care what folks say on FB 'cause it is a hot mess. 20220814- Had to drop a star for the upselling attempt when my car was on the lift; UNDRIVEABLE that felt like "blackmail". Overall, I was greeted well, and the service was performed okay, but my Agent called me to upsell me on un-verificable upgrades when I could see my car was on the lift still. We'll see how managment handles my complaint. 20220225-Taylor and Ean took good care of my Forester and me. Nice waiting room and my car is ready for another six months of fun! One note: in the Winter it would be nice for a floor mat wash even if it had a small fee. 20211011-Walid and Taylor took good care of me and my Forester. 20210420 & 2020207- Maintenance on our Subaru went great! Easy drop-off, fair contact, not quite timely notifications, but the car runs great! 20200427- Recommend looking into the 2020 Forester from Autonation! Brooke and Scott made me feel very welcome. The test drive, paperwork, and delivery were smooth. 20191213- They handled a recall notice with aplomb! A true step up from how Toyota has handled theirs. We are so glad we made the move and used Autonation Subaru to buy such a great Forester. Their Recall Manager went above and beyond to make sure we were treated well during the entire effort. 20191227-Kayla helped us get the fastest inspection to reassure us we'd ever had. That Forester is ready for this Winter!

Service was performed quickly and efficiently. Every aspect was clearly explained to me and there were no cost surprises. I was totally pleased and will be back.

5 Stars For Rod Lasley, Rod is the ultimate professional Answered all are question and more! I will refer all our friends and family to him.

Always feel greatly taken care of by any service advisor when I bring my Subaru Crosstrek in to be serviced. I purchased my car there new back in 2019 and couldn’t be happier with all the help along the way. They always over communicate which I love and always make me feel like my time is worth something. Usually get the service done within an hour. Nice seating area with coffee machine and now added snacks! Will always bring my car back to this location for any servicing needs. Thank you!

awesome experience, great team of people willing to work with the customer and satisfy their needs

I scheduled a tire rotation and oil change for my Outback. The services were performed, but the wait was long. I applaud the dealer because they gave me the services for free due to the extra wait time. I gave Subaru 4 stars instead of 5 because they forgot to update the mileage sticker in my car. They also were able to reset the window switch in the car to fix a window that would not respond. Competent service!

Very friendly staff. Maybe I’m old school, but hard to believe that an oil change, alignment, and tire rotation should be pushing $300.

Staff are courteous and efficient. I was able to get my car in as soon as I would like.

You asked, so here it is. First of all, I was up-sold an oil change package when I bought my car, which I thought was fine until I tried to have my oil changed at a different Subaru dealership. That is when I learned that I could only use it at AutoNation. So, as a consequence, I must drive to Denver from Fort Collins and back to get an oil change. Time and money spent doing this hardly makes it worth the extra added to my car payments. Secondly, while at my recent oil changes, I was told it was time for my 30K service and that it would cost $1200 and was given the list of all the things that would be done to the car. I opted to schedule an appointment at the Subaru dealership in Fort Collins. Upon reviewing these items when I got home and the video provided by the service tech, I realized that all but 2 of the items had already been done in recent weeks! The full 30K servicing was not needed, yet your service department was recommending that I do this. I am quite certain that they would have gladly collected $1200 from me for work that was not necessary. They didn't even look at their own video or ask me about any of these items! AND, to add insult to injury, the 30K service in Fort Collins was $500 cheaper than AutoNation's. Will I return. NOPE! Not even for the oil changes I have already paid for!

Really happy with my service ,they really helped to get the car running the way it should be.Could not be happier with the service and staff, Stephanie was helpful again.

This is my 2nd time buying a vehicle at this dealership and I'm very satisfied with the process. I set up my appointment through text and the car was waiting when I arrived. Michael allowed me to test drive it back to my house so my husband could look at it as well. I needed to leave by a certain time and Tawseef had me out quickly. Very good experience.

I had a great experience buying a used car here. The price was fair. The sales associates were very nice and helpful. Sales & finance staff answered all of my questions without rushing me and got me a good trade-in value. The dealership even offered to remove a couple of little dents to make the car look extra nice after I purchased it. I am very pleased with the experience.

AutoNation has an incredible inventory to select from, they make the online process easy, and Sam and Angelica were great staff to work with to help me complete all my paperwork/payment/test drives. Sam Jonah was my salesperson, he was great at communicating steps and processes. Thanks, AutoNation, I'm a happy driver who now owns a reliable car!

This is my second Subaru from AutoNation Subaru Arapahoe and I’ll be back! The team is thorough, warm, and very helpful. They make a stressful process easy.

Carrissa and Nick are always helpful in the service department and I am happy I bought my car here. Friendly honest people.

Fast and friendly service on the recall I brought my car in for. Definitely recommend them!

Friendly people, but they do need to be more familiar with the maintenance plans that we purchase. They are quick and efficient and I love the video walk through your service person sends you on what they did to your car.

The great news - I felt very "cared for". My person reminded me about an additional recall activity while I was there and arranged to get it all done. He even gave me a loaner car - brand new, very nice! (on the down side, they couldn't get the part needed for the original repair for a week... so I got to drive my loaner - for free, for a week - and I'm not sure the supply issue was their fault, hence the high score)

We purchased a suv here and would recommend this place! Second car we have purchased with a autonation dealer and once again they did a great job. Sales team member Paul and financial team member Paul have a great comedy to them and made the buy go by quickly. Paul was our hero when he tracked down the suv we were looking for and got it transferred within minutes to their store. They go above and beyond helping their customers as we had a great experience.

It was a great experience. I have worked with this dealership in the past and have never had an issue. Other members of the family have also, have gone and each time they have been treated great😊 Keep up the good work.

There is no attention to detail. Advisors do not have knowledge of the cars they are servicing. My last 3 trips have all had issues: 1. Oil change with fluids check: coolant was not filled and left at low, 2)bought brand new Michelin Climatech Ii tires and was told that the tire gauge sensors would be checked and reset to factory spec with the installation of new tires. This did not happen, 3) oil change and inspe tion this week ... again the coolant was not checked, tire pressure was off by 4 lbs on back driverside tire(clearly not checked) and was low by 5 lbs. Before leaving I checked the fluids and called them out on this. After leaving I called the managers and received a brush off. Finally, I've been waiting for 2 weeks after making multiple calls to 2 different that the subaru dealer told me I should call for pricing on a new luggage rack crossbar. I'm still waiting. Mismanaged, disjointed and not knowledgeable about their product.

Always love coming here! Team members are always polite and informative. Jessica helped keep me updated on the status of my car and was great!

Staff was very professional and my car was ready within an hour as promised.

Very professional. Great at helping you get an understanding of everything. Overall great service.

Friendly staff made the car buying process easy! Todd was very helpful and did an awesome job working around my schedule.

They checked out my transmission leak that didn’t actually exist. They also let me know that I don’t actually need a new air filter. All in all great experience! Highly recommend!

I had just bought my Subaru and wanted to get it checked over before the warranty expired. I made an appointment online (SUPER easy) and when I brought my car in, the person I was scheduled to meet was available and ready. Ean listened to all of my concerns and took pictures of my entire vehicle. I got a call later that day from Ean who said they techs caught a recall that I was not even aware of and that replacement was added to my list of repairs. A couple of days passed and I called to ask when my car might be ready. Ean told me that it was taking a little longer than expected to work with the warranty department, so he offered a courtesy car to me to use. That was a great piece of customer service that I was not expecting. When I got my car back, all of the issues had been resolved and I was on my way. It was an easy experience working with the Service team at AutoNation Subaru Arapahoe!

Scott Call is the man! He took such good care of me and made sure I left happy! Super efficient and knowledgeable! Buy your car from him!

Once again, Stephanie was very helpful. The repair took a bit longer than originally quoted, but I guess this happens.

Just wrapped up the purchase of my first Subaru. Excellent customer experience all around and shout out to Marissa, Alejandra, James, and Tawseef for all the great service, efficient purchasing process, etc. Follow-up: Had the Crosstrek for a few weeks now and couldn't be happier.

Work completed timely. The estimate was accurate.

Had a great experience with the internet sales team, Alejandra and Lucas! Walked us through all of our options, and helped make our buying process seamless, even while we had paperwork hiccups. Thanks all, we love our new Ascent!

Chris Turner went above and beyond for me. I just purchased a vehicle from here in April, I’ve been having battery issues since. I spoke with finance who stated “ yes this is covered under your warranty, bring it in, we’ll get you taken care of.” Chris does a diagnosis, figure it out but to my surprise it was not covered under my warranty. He understood my frustration and that I was expecting not to have to pay out pocket and was not prepared to do so either and got my price as low as he possibly could, it helped me out tremendously. However my battery issue was not completely fixed in the end, I woke up again to it being dead, Chris once again went above and beyond and told me bring it it immediately and got my problem fixed within 2-3 hours, no appointment or anything and free of charge. Thanks so much to Chris Turner for being kind and understanding and getting me taken care of quickly!

Good visit for my normal oil change and tire rotation. Everything was on time as expected. Only two tires needed to be rotated so I appreciated being charged 1/2 the normal cost of rotating all four. The waiting are is comfortable, clean and quiet which was great.

Easy to schedule my appointment, service was done quickly, seating with desk area and WiFi so I could do some work while I waited.

Taylor was helpful, friendly and efficient. Got my car done in less time than promised. Excellent service and fair pricing. We have bought 3 cars from this dealership and always get our cars serviced there. Kudos

These guys are great. Got my crosstrek fixed up here, now there no more weird sounds coming from the engine! Will definitely be back for my routine maintenance.

Sales, Jeff Simpson, Manager Bob Baker, and awesome auto service.

I scheduled an auto repair appt. 2 weeks in advance and specifically told them that I needed a certain special part and a key fab. When I arrived for my appt. they had neither item. They had to special order the special part and they couldn't get the key fab to me in even 5 days after the appt. This is disorganization.

Came in for an oil change and wheel alignment. They told me I needed new tires and refused a wheel alignment.then tried to sell me almost $3,000 in new tires..I purchased the car new from Subaru two years ago..they sold me a car with cheap tires and then tried to sell me new tires at 3times the amount as other places..I had to go to a mechanic for the alignment and for him to tell me that I have 4 plus months of good use with my current tires before needing to replace them.

My service appointment went very well. Car was checked in on time. Communication was good through text. Car was done and ready for pickup when agreed. No problems.

Sales transaction was fairly straightforward. Not difficult. I had asked for a service performed on vehicle upon purchase.I wanted the brake rotors turned and wheels rebalanced as it had a slight vibration at speed and brake application. They did resolve it . The service department is freindly,but they were hard to reach and very busy. I did spend an unexpected amount of time waiting which could have been avoided,all day in the lobby.Then nobody knew where my new vehical had gone for service. Mostley just a lack of communication .Eventually by the end of the next day after a few phone calls it was ready for pickup. Overall I'm happy with the transactions and my new to me used vehicle.

The best car buying experience I’ve ever had!!! Everyone was so welcoming and willing to go over as many questions I had. There was no pressure and I left feeling like I got a great price! Syed helped me in every part of the purchase and before I left the lot he went over every feature on the car with me in depth! Dylan in finance was also super friendly and helpful in the warranty options for the new car. I would recommend this location to anyone looking for a vehicle, used or new!

my 2014 Forester has been in and out of this dealership for almost 10 months following an engine replacement. they cannot get the headgasket to stop leaking oil after their repair. I was not given a loaner car until I filed a complaint with SOA. after 2 loaners and 3 separate repair attempts they now claim they do not have a loaner for me.i am now stuck with either driving a broken car with no repair resolution in sight, or having to give up my job as I have no way to get there anymore. I do not take this lightly. this is completely unacceptable and has greatly impacted my life and my family. avoid this dealership at all costs and take the time to reconsider purchasing a Subaru at all. a poor quality product and poor quality service across the board. I've owned several Subarus exclusively for over 12 years but this experience has completely changed my opinion on their brand. to add insult to injury, they are one of the most expensive shops in town and charge $200 per hour. I cannot see any reason for them to justify such a high premium for their subpar service.

Ean is always helpful and focused on my car's needs. Thanks for the great support! On a repeat visit Ean again assisted me with a great attitude, helpful and resourceful. Thank you Ean!

my 2014 Forester has been in and out of this dealership for almost 10 months following an engine replacement. they cannot get the headgasket to stop leaking oil after their repair. I was not given a loaner car until I filed a complaint with SOA. after 2 loaners and 3 separate repair attempts they now claim they do not have a loaner for me.i am now stuck with either driving this ticking time bomb of a car with no repair resolution in sight, or having to give up my job as I have no way to get there anymore. I do not take this lightly. this is completely unacceptable and has greatly impacted my life and my family. avoid this dealership at all costs and take the time to reconsider purchasing a Subaru at all. a poor quality product and poor quality service across the board. I've owned several Subarus exclusively for over 12 years but this experience has completely changed my opinion on their brand. to add insult to injury, they are one of the most expensive shops in town and charge $200 per hour. I cannot see any reason for them to justify such a high premium for their subpar service.

I have had multiple experiences with this dealership. I gave purchased a car from them 1 time with a good experience. Each other time was not that. My girlfriend and I came in to buy a car and they would not let us test drive. The sales people were very rude and condescending to her. I also have placed part orders at this dealership. I had to wait 3 months plus for a brake vacuum hose becuse they "lost" the first one they ordered before taking it upon myself to just simply buy the part from another Subaru dealership. They take no accountability and if you do end up buying a car from this place, do yourself a favor and don't get anything else from them. Every car I have gotten since I have had a better experience with other dealerships.

The service was welcoming, honest, and helpful. It was slow, but that is to be expected on a Friday afternoon. I had a baby with me so the play area was nice to be in.

Since I moved to Colorado, I have only purchased cars from a different dealership. My current vehicle was needing to be replaced, so I discussed my concerns with my dad and he directed me to AutoNation Subaru Arapahoe as he has purchased several vehicles from them before. When I pulled into the lot, I was greeted by Jeff Simpson and discussed with Jeff what my situation was and he was great. I ended up purchasing a used vehicle from them and I am 100% thrilled with my purchase and will continue to go back them again. I was treated with courtesy and respect and the time frame was one the shortest times I've ever spent in an auto dealership. That made me happy. Everyone at this location was wonderful. Thank you all for making this transition so easy. Update review: brought my car into the dealership and the ease of making an appointment and having them take care of my car was excellent. They are really good at customer service. I appreciate this location.

I brought in my 2020 Subaru Ascent for new tires a couple of weeks ago; they gave me a reasonable quote and even offered to replace a component on my transmission that had been recalled, without me even realizing it had had one. Their service team is dependable and friendly, they made sure my appointment time was kept and expedited my service. I’ll definitely be coming back for any future repairs or maintenance needed. Everyone always said to me that the dealerships would overcharge and to skip it and go to a local mechanic instead, but I gotta say… they offered the best price and overall value than the other tire shops I received quotes from. I’m one satisfied customer!

Just bought an impreza as the Son's first car. Autonation Subaru just performed the airbag retail in no time and almost immediately after I called to confirm. Everyone in service was super polite and made the service situation easy and smooth.

Good service, very transparent and good communication. Thank you ! Love my Subaru !

Kinda left me hanging on the back end of my fix without the call to say it was done. These folks are swamped with work and very likely left without much praise in return. Hats off to them no ways.

I was treated with the upmost kindness both during and after my service appointment

I visited you on Tuesday because my Battery had died after leaving the car key turned on for 8-10 minutes while I went into a store. The agent I had was very pleasant and will rate her very high. Since I had purchased a Subaru battery in 2018 with a Lifetime Warranty I wanted to have the battery replaced. However, your people said that this was not possible because the battery turned out to be in "Great" shape. This was very disappointing. The suggestion that I let the vehicle idle for 10 to 15 minutes twice a week will cost me quite a bit of money for gas. However, I guess I will just have to live with your evaluation. William Avery

Very knowledgeable, great and timely communication. Worked directly with the warranty company.

excellent customer service very efficient. However, I took my car for service and my car was working properly but it started to shake. We parked in a gas station and We lifted the car, it turn out to be the wheel was super loose I could slide it front to back, the bolts were not put in properly and I'm glad nothing major happened.

Had a tire blow on an Outback with original tires with 4200 miles on them. Not only did they not have the tire, they said they couldn't help for 2 days. 😐

Purchased a new 2022 Impreza yesterday from Mohammad definitely a great salesman’s and explained everything about the car. They also held the car for us until we could get there since we where coming from out of town. I always tell people if your buying a car make a trip to AutoNation for they are welcoming and won’t pressure you into something you don’t want to. So I definitely rate my experience 100 stars and recommend AutoNation Subaru if your looking for a Subaru and if your looking for another type of car check out there other dealerships.

Purchased my van over the internet from Omaha, NE. I felt confident in my purchase because my sales rep, Lucas and the team provided me all the relevant pictures, videos, and supporting documentation to give me peace of mind. The van was exactly as described and I am a happy AutoNation customer. Great vehicle, Great Salesman, and Great Experience!!

On 7/23/22, my mom and I were traveling from Arizona to Colorado for a visit when our car broke down. We made it to Colorado by babying the car but didn't trust it to make it back home. We couldn't get a mechanic to even look at it before we were supposed to head back home so we decided to buy a new car. I saw the exact car I had been looking for sitting right out front on their lot. From the moment we entered the parking lot to the moment we left with my brand new WRX, everyone was extremely friendly and super helpful. Our salesperson, Todd Schold, went above and beyond to make sure I got the car I wanted for the price I felt comfortable with. Mike Olenski made sure the deal went off smoothly and Alejandra Flores Soto made sure that I got the extra warranties that I needed without going over my budget. With their help I got the car I really wanted and we were able to make it back home without any worries. I would definitely recommend AutoNation Subaru Arapahoe to anyone.

We bought a Toyota Prius and had a great experience. James and Alejandra were both great to work with and we're very happy with our purchase

Dave who helped me with the selling process at the dealership was very helpful, professional, and courteous. Very nice guy. However, the car inspection and paperwork took like 2.5 hours, quite long. It was a smooth transaction but long that’s the main reason I rated 4 out of 5 stars or 8 out of 10.

My experience at Subaru Arapahoe was painless and easy. My salesman Jeff was great to work with and we never felt pressured. I was worried about the buying car process since I haven’t done it a long time and especially during this time, but it was easy peasy. I love my car!

upon checking in my Outback, Carissa informed us that with the prepaid service, the oil would be changed, tires rotated, and a video of the service would be provided. When car was returned , we were told that the rotation was not necessary, even though it was included in the purchased service. The rapid-fire, scripted info then restated that the video was to be emailed shortly. After three days and no video, I emailed Carissa .No response. Upon calling her directly, she apologized for getting distracted and not following up. The next story is that video was not accessible to this level of tech repairer but would be in the future. Why was this not known at check in? This leaves me wondering if any service was performed. I have remaining prepaid services to use, but want to have some actual confidence in that the stated jobs will be done. Joey Guajardo on earlier molding installation problem was extremely helpful. Please forward this review to him. Robert Daffron

I always feel comfortable and taken care of when visiting auto nation. My most recent experience with Waleed was fantastic. He was very kind, thoughtful and kept me informed throughout the entire process. I will definitely be back again.

Very quick and professional

From sales, to finance the process was easy and straight forward.

My dad was the first one who noticed the exact car i wanted here and he called me and we rushed in only to find it was already sold. Fortunately Eddie Yegikyan helped me build my dream car from scratch with everything exactly how i wanted. The wait time for this was about 2-3 months but this was expected with buying a new car and i didn’t mind because it was definitely worth it and Eddie kept me up to date the entire time on any changes on dates and changes! I’ve been working and saving for a long time for this and i couldn’t have asked for a better car and better treatment!

I was nervous because this was my first time buying a brand new car but this dealership exceeded all my expectations. Everyone was so friendly and attentive. A special shout out to Eddie. He was very respectful and took the time to teach me all about my car and all the new technology. He even helped me move my things to the new car, making the transition effortless. Bob walked me through the financial side of things and answered all my questions. He went out of his way to make sure I was getting the best deal and helped me feel less anxious. Overall, great experience and will definitely recommend my friends and family to go to this dealership!

Taylor in service is amazing and she is very helpful. They told me any hour for an oil change but is more like 39 minutes, which I appreciated. I’m not a big fan of wasting an entire day getting service done on my car but they make it very easy and their accommodations are comfortable.

Mike Massi, the sales associate, and Bob Baker, the financial representative, were both exceptional!

I needed some roof rails on my Subaru. I stopped by to confirm the price and schedule an appointment. I cannot tell you how delighted I was when they could fit me in right away. Furthermore, she told me to expect it to take about 90-minutes, yet they got it done in around an hour. They were also less expensive than the accessory place I’d called. I could not have been more pleased with this transaction. Finally, Carissa Williamson was friendly and professional, and I’ve decided to make her my primary Service Advisor going forward.

Good communication and services as promised.

Hassle free purchase of a Subaru Ascent from start to finish. Easy ordering process and purchase when all said and done. Can’t recommend Lucas enough. If you’re looking to purchase here ask for Lucas and you won’t be disappointed.

Was great! Got there in the morning and service was super fast in and out. William was great and super nice definitely going there again!

Used to be a good place but the last 3 times I've come have been a waste of my time. They broke my radio doing a check up the first visit. It took them 8 hours to tell me that when I was told it would take an hour or two for a check up, and then said they would order another and install it for free...they didn't say nothing about coming in before 30 days from the time it's ordered otherwise they ship it back at any point until it was shipped back. The second time I went to get my radio replaced I dropped my car off and 3 hours later they finally notified me they no longer have my radio, they shipped it back. Then told me they would reorder it and they didn't. I waited for 2 weeks for a notification that my radio had come in that never came, I had to call and they had to express ship it and then my third time coming in I was assured I would get a rental vehicle and I've been waiting over an hour for my vehicle that I still don't have. I feel extremely disrespected through these 3 visits feeling like I have to adhere to their schedule when they broke something in my car even though I work full time and have other things going on and I'm supposed to sit around all day waiting for them...complete waste of my time multiple time and lack of communication, I want to keep using them but I don't know what to expect if I keep going in

I have really enjoyed every part of my Subi! Well except the radio and AV unit. There are some major concerns with Harmon Kardon OR Subaru quality Assurance. This is the 4th time I have took my Subaru in for this issue. Recently went back for my AV head unit to be looked at. Same static, disconnecting from BT, and outright rebooting w/ a loud buzz as last time. The techs did what they could. All were super friendly and did their best. As for H/K and Subaru, do better, Nothing has changed!! The AV unit is still doing the same things as before. How many times do I have to come in, complain about this, to get it fixed? This is the worst experience to wonder if my stuff will work Or have it reboot in the middle of the song, with the sound now blaring a annoying buzz. Someone that can fix/compensate me and others needs to call me. I do not care if it is corporate to call me. Then tell me what they are doing to fix this! I know I am not the only one that deals with this!

Me vendieron un carro pre owner que supuestamente le habían cambiado las llantas y todo fue una mentira , 4 meses después me tocó que cambiar las 4 llantas y hacerle alineación nuevamente , me tocó ponerle a los 2,5 meses de haberlo comprado nuevos frenos , se supone que uno compra un carro con la garantía de que está casi Perfecto y por lo menos en un buen tiempo no le vas a tener que meter dinero de tu bolsillo y e aquí poniendo frenos y llantas nuevas en menos de 4 meses de haber comprado mi carro …… todo es una mentira ese certificado que dicen tener los carros

Always a great experance to have my car serviced at your dealership Everyone is very nice.will use again

I don't think that I have ever been to a better car dealership on the planet! Kyle is the most professional advisor I have ever had. He looked professional too with his cute little bowtie.

The sales staff at Autonation were helpful and knowledgeable.

Got me in when I didn’t have an appointment, for a service. Quick, polite, and did nice work! Appreciate the team!

Pretty good service. Only recommended what needed to be done, no add ons, no hassle! Thanks Subaru!

I came back to this dealership because I was so happy with my first car purchase experience here 2 years ago. Everyone is extremely friendly but I asked numerous times to my loan go through capital one as that is who I was currently financed through for my car that I was trading in. After all was said and done they didn’t go through capital one. Then I texted a couple of guys about my car drivers side outside mirror being shaky and being worried it was going to fall out they both said they would talk to the used car manager and get back to me. This was a week ago and I have still hear nothing. So now I am just driving around hoping that my mirror doesn’t fall out. I would say everyone is friendly but I haven’t had much follow through except while they were trying so hard to get the sale. It’s like they got the sale and then it didn’t matter after the got it.

Service Manager, Chris stopped what he was doing to get my warranty claim processed without an appointment.

I was working with David Stein and he provided the best service I have ever experienced. He went above and beyond to make sure we were getting the car that would be the best fit for our needs. He also made sure we were comfortable with our new car before we left the dealership. Awesome experience!

My low windshield wash warning light came on yesterday. On the inspection form this was checked as OK, No big deal but it makes me wonder what else was checked as OK but was not really looked at.

I have been a loyal customer of Arapahoe Subaru since 2015. The staff truly care about you and your vehicle. One time they found a nail in my tire, I didn’t even know about. They are the best!

After such an upsetting experience getting car stolen. They were a breath of fresh air finding a new car. Thank you for being so kind through the experience

Very smooth process, good communication through text, recall completed in one day. Disappointed shuttle service not available.

Chris Turner is the man! Him and the service department helped me make a complicated situation smooth as can be. Have been coming here for years and will continue to do so.

My husband dropped car off for its 30,000 miles service. I’m usually the one who drops it off but he did it this time. When he came home I asked him for the paperwork that shows what they will do and the estimate of costs. He said they didn’t give him one. Just told him it’s the 30,000 miles service, said a bunch of things they do and it costs 1400.00. He thought it seemed high, but didn’t know for sure so he said ok. When he told me the price I thought that seemed high as well. I called a couple other mechanic places and asked if that service cost on my 2020 Subaru Forester Touring was in line with the norm. I was told that that price is very high. I called Subaru back about 2.5 hours after my husband dropped it off to see if they had started the work yet. If they hadn’t I was going to go pick it up and take it elsewhere. They said they had just finished it. I asked about the price and the gentleman I was talking to said yes, that’s the correct price and it was totally normal. We picked it up later and the gentleman who helped us did take 25% off the total which was nice and I did appreciate that. In the end the 30,000 mile service costs us just over 1000.00. Even with the 25% off, it is still very high. When I went in to pick it up, the service writer gave me a print out of what they did. I compared that to what the recommended services are at that service with the owners manual. Everything lined up except the CVT part. The book did not have that flagged as needing to be done but it was on the paper he gave me. As someone who knows nothing about cars, I trusted the dealership to be honest about what my car needed. I left feeling like we were taken advantage of because we didn’t know the questions to ask. I fully understand that my husband gave the verbal ok for the work to be done. He too thought that the dealership would be up front and honest about what is needed at that service appointment. And since he’s not the one who normally takes the car in… he didn’t know that usually they had given me the paperwork showing what was to be done with the estimate on it. He thought the price sounded high, but thought maybe that was just the going rate. Regardless, while I did appreciate the 25% discount, and the service writer was very nice, we will not be returning to this dealership for any more services.

My wife and I just bought two vehicles here and had wonderful experiences. Scott and Marissa were very polite throughout the process and knowledgeable about the vehicles and were able to answer all of the questions we had as well. Bob in finance was also able to get us great deals and get our payments lower than we initially expected. Everyone else at the dealership that we interacted with even in passing were wonderful to us and our kids. Overall great experience.

I purchased my vehicle here several years ago and have been taking my car here for service since then. I have consistently had great service from them. The communication from the service advisors is usually one of the biggest challenges for shops but these guys have it figured out. I am always impressed by their honest feedback on recommendations and quick responses to me. I was impressed the last time I went in when I even received a video walkthrough of my car from the technician and service advisor with explanations and recommendations allowing me to text them back with questions and responses. My past visit went slightly longer than was expected and they even covered the cost of my oil change. This was a first for me at any shop I have been to in all my years. I have to say it's rare that vehicle service is so good that it has a bearing on where my future car purchases may occur at but these folks definitely have an impact on that for me.

I had an appointment which I was late to because of work but they were able to roll with it and still help me check out the car I wanted. Everyone I dealt with was super nice and very helpful explaining everything to me. And when they called a few days later because we missed some paperwork they were nice enough to mail me the paperwork and a prepaid return envelope since I was out of town. They definitely made buying my car a smooth and painless process!

Great experience. Jeff Simpson was very helpful and professional. The pricing was awesome! Very willing to work with budget and with the vehicle you want. Would highly recommend if you're looking for a professional dealership not looking to scam you out of your money. Will definitely be back!

I called and was able to schedule an appointment for a tire air leak, with tires purchased from the Golden location, a few days later. I showed up an hour before my appointment window which was no problem. The staff greeted me but seemed to be widespread regarding experience level and customer service. I was quickly shown where to sign but never given a chance to read what I was agreeing to. The warranty coverage of my tires was questioned by staff but ultimately covered based on management involvement. Not the greatest experience I’ve had from a customer service competency standpoint but all issues were resolved on site. I will likely continue to use Golden as my primary source of vehicle care.

Went in for routine oil change and tire rotation. Everyone was very friendly and they had a nice waiting area while the service was being done. They also sent a video at the end of the maintenance to show what they did and go over details related to your car. This made me feel that they did a quality job and showed me proof of what they had done as well. Will definitely go back!

Efficient, excellent communication and quality work with an eye for upscale customer service. Their services are valued and appreciated. My favorite place for auto service.

Went in for oil change, tire rotation and alignment, when service adviser walked the car with me he checked tires and advised I was not in need of alignment all the tires where wearing equally. I only wanted the alignment as it was part of the mileage suggested service in owners manual. I was very thankful for his honesty instead of trying to sell services not required which has happened to me at other brand dealerships. My wife and I will be life long Subaru owners after how well Subaru has taken care of our needs. Thank you Autonation Subaru Araphoe.

Not (kanin) is the best service rep to work with!

The customer service at Jeep AutoNation west service department is the worst!!! I will never go back here again!

I was getting my STI serviced here for a few different things, and the overall experience was not good. The service advisor was not helpful at all, even for little things. They did not work to make me feel good about my vehicle being serviced there at all, it was all about making money. I get a business needs to make money, however Subaru raves about making sure the customer satisfaction is their top priority, and that was very clearly not the case at Autonation. Very disappointed with the brand I grew up loving, and will absolutely not recommend this dealership to anyone I talk to. Instead I will make sure they avoid it.

The service department addressed all of my concerns. The service person Austin was very respectful and professional.

I bought my car from here and getting it serviced here as well. All the service advisors are always great! My most recent visit I wish Jessica S was more honest. She gave me a list of services I needed done and when I asked her which one is most important, she said “that is totally up to you”. As a service ADVISOR I felt she was just trying to sell me stuff to put more money in her pocket. Lastly, when the gentleman was checking me out he noticed Jessica coded a labor charge wrong, which would have charged me an extra $96! Besides that my car was fixed in a timely fashion and is running great again!

Maintenance department is amazing. They never try to upsell and truly look after your vehicle

We took our 2019 Subaru Outback in for its 30K service. They did a good job with the service, even offered a loaner car when the service could not be completed in the time frame expected. Overall, I rate the staff as professional, courteous and this would have been a 5 star plus review, sans the $1200 cost of the service. My wife dropped off the car, and agreed to the estimate, so I did pay it when I picked the car up. I did review the invoice, and its largely oil "changes", transmission and engine, as well as some filter changes. Anyway, I did search google for "Subaru outback average cost for 30000 mile service" when I got home. Seems the range is about $300-$600, but do your own research. Personally, I am wary of this dealership now.

When I bought my Subaru here in 2018, I had a great experience. Had high hopes coming back to trade-in my vehicle after visiting 4 other dealerships. Wow, what a downward spiral since then. I guess the car buying market is so hot right now they don’t even have to pretend to care anymore. The salesperson didn’t know much about the cars - I had to keep correcting her when she said inaccurate things about the different trims. A great majority of the time I was left to sit at a table alone, being completely ignored by everyone. At all the other dealerships, the associate assigned to me helped me the whole time, walked me through the options, just treated me like a human being. Not here - if you want to pay $600 (in dealer fees) to waste hours of your life sitting at a table alone or being told false information or having to do all the research and car building yourself because nobody here cares about helping you, then this place is for you. I would’ve overlooked all this if the trade-in offer was competitive, but it was anywhere from $1,000 to $5,000 LESS than all the other offers I received. Overall, horrible experience and complete waste of time. I wanted to give this place 2 stars simply for some residual goodwill from 2018, but this review is for what the dealership deserves today, and that’s barely 1 star.

AutoNation Subaru Arapahoe has amazing customer service! Everyone in the service department were attentive, responsive and super friendly!! It is difficult to find that today in most business today.

This was an amazing experience!!! The representative who helped us was friendly and helpful and seemed to truly enjoy her job. I will be visiting again!!!!! An update: 07/14/2022. I went in to get a routine oil change. Once again, I received top notch service from Austin. I elected to wait for my car and he walked me to the waiting room which has a pleasant atmosphere. Midway in he came and gave an update. When it came time to pay he informed he felt my wait time had been unacceptable and he discounted the price of the service. He then walked me to my car. This is my second time coming here. I dont own a Subaru but the treatment I have received in their service department has been exceptional both times!

Brian was the best, made the whole process very easy and without pressure. He seemed to understand what I wanted and made it happen. I was able to leave in a vehicle I was looking for. Great car buying experience!

Staff was friendly during the purchasing process. We decided to purchase a certified pre-owned vehicle with slightly higher mileage, but hey it's a Subaru right, and it was really only 2 years old at the time of purchase. We have owned the car for just over two years now, it'll be 3 the end of this November. So far it has been in the shop 3 different times for many warranty repairs and repairs in general, which we purchased an extended warranty package with the car (thank goodness), but there has been extensive repairs done on a car with less than 100,000 miles. Some repairs have been covered under our extended warranty and some have not. For a certified pre-owned car, it sure has had quite a few mechanical problems from axel replacements, wheel bearings (2 repairs, 3 total bearings) control arms, and a catalytic convertor (not being covered because it was 1,800 miles over the coverage zone). This repair alone through Subaru is north of $3,000 to get replaced. This is just the most recent trip into the shop not including the other visits we have made. They may need to re-evaluate the certification process for pre-owned vehicles to avoid these kinds of frustrations for future customers. Like I said, the staff is always very friendly to us, but for a certified pre-owned vehicle, you would expect there to be much less parts to fail within 3 years of ownership of a vehicle.

I was easily able to schedule an appointment within a few days of calling - and while pulling up for the appointment, the service area was very busy but the team did a great job with friendly service, and did everything they could to get things moving efficiently. Thorough check and consistent communication throughout (and by text which was very helpful). Professional, friendly and courteous all around!

Overall pretty satisfied with the service dept. I worked with Nick B. He was very helpful and I was so thankful he found our transmission was under an extended warranty. They took care of everything we needed and supplied us with a courtesy vehicle bc the work took over a week.

My oil change and tire rotation was quick and painless and the girl that helped me answered all my questions.

Ean was amazing!! I had to take my car in when the check engine light came on and he got everything taken care of within a day despite their busy schedule.

I was treated with kindness and respect, my questions were answered, and the waiting area was clean and comfortable. Austin was a great service guy!

Wonderful and responsive customer service.

Dealership staff were responsive and the sales environment was low-pressure. I factory ordered a vehicle and they did a good job keeping me updated on the order status.

I was treated like gold the moment I walked in the dealership. I ordered a car for delivery towards the end of August. Suddenly someone canceled on their delivery and I got the exact car I wanted, color and all. If it wasn’t for Todd being on top of it, I wouldn’t have gotten that car. He called me and told me to get down there right away because he had a Cross Trek for me. So I got there in time before anyone else bought it, and now I have the car. I really enjoyed working with Todd and this is the first time I have enjoyed working with any car dealership . Thank you so much!

well here goes nothing, my experience at this dealership was good as you all know right know there is a lack of cars to buy at any dealership, so I did some homework on my computer and found a car that I like at this dealership. the 1st time I went in there I wasn't greeted by anyone, and it look like the salespeople didn't care that I was there until I had to ask one of the guys walking by for help. after we talked for a bit, I decided to order a car that was supposed to be at the dealer in one month put in a deposit and was told I was going to get updates in a week or 2 after a month of not getting any communication from the dealer I decided to call the sales person that helped me and he told me he had no clue on what was going on lack of communication . after about 2 months all of the sudden I get a phone call saying that the car was ready and again no other communication about it. so not so good for starters. when I went in to see the car an finalize the purchase was actually excellent, Brian the sales associate was very helpful knowledgeable and all-around awesome sales guy so kudos to Bryan thank you for making this purchase so easy. the only other bad part about this buy was the finance manager that we talk to, he was knowledgeable and courteous until I decided not to buy any aftermarket warranties or other stuff offered by the dealer, he turned in to a very rude person. all and all I would go back to this dealership and buy another car in the future.

AutoNation Subaru Arapahoe is by far the BEST dealership ever. I now have four years experience with them from leasing, buying, and servicing my Subaru. I drive an extra 60 miles to go to this location even though there is another dealership 2 miles from my home in Colorado Springs. David in sales from 4 years ago is still there. Scott in finance, yup still there. Clarissa in service just a super professional all the way around and then Liz with a beautiful smile to greet you at the door on Saturdays. Every person who works here treats you better than family! The GM Matt has done a fabulous job creating a team that does everything absolutely right.

Customer service is fantastic- my service manager Nick was great. Kept me informed, car was in and out in no time. Dealership facilities are wonderful, I had an 8 year old with me and there’s an area for kids, etc. Highly recommend for sales and service.

Not was an amazing Service advisor, he was quick and punctual. Helped me with all of my needs and had me in and out quickly. Would highly recommend Autonation Subaru Arapahoe to anyone who enjoys great service for you vehicle. Thank you Not...!

Awesome Subaru dealership! Express service in less than 40 minutes. Clean and great employees. I will be back again. If you want a fantastic Subaru dealer this one is it!

I had a wonderful experience with Autonation Subaru. They were one of the few dealers not adding a surcharge during the shortage. I was moving from out of state and we had to do the entire business over phone/email and couldn't have asked for a better experience and responsiveness.

I worked with Todd. He got me into a really good car and reassured me when I was nervous about the whole process in getting it. They really work side by side with their finance team to get you into the car you want. They also find the best interest rates. Even when I was anxious, Todd was really awesome and nice to me and made me feel great. The car wasn’t in the best condition when I got it, so they had me come back to get it detailed. Even if something is a little off, they work hard to fix it. I had a bit of a car scare lol it was something they told me was normal, Not and Chris from service were super generous in explaining the details to me and I’m so serious. All these guys and ladies are so nice. Definitely had an amazing experience. Come here to get your car. It will probably be the best car experience. It doesn’t feel grimey salesy. It’s very nice to actually be heard and taken care of. Great job guys.

The experience was good, the facility is very clean and nice just wish that they had told me before we started making the deal that the price was non-negotiable

I just bought a 2018 wrx sti over the past weekend and both Lucas and Bob were fantastic to work with. This is the second Subaru I have purchased from this dealership and would highly recommend them!

Masi was great to work with. Dealership was nice.

The services were done correctly and quickly (assumed). Only issue, the service department called me and tried to sell me a new battery, OK if needed however my battery is less than a year old, just not from Auto Nation Subaru! The documents I received state the battery is in good shape. If my wife had been on the phone, she might have said OK, put a new battery in the car. Because of this unprofessional experience I have to rate the service down!

My service Tech was awesome, he really seemed to care about my time and the service I was receiving. He was pleasant, honest, and professional. He honestly is what really made the entire service visit a positive experience, and set the dealership apart from past dealerships I have used. When things took longer than he thought they should, he was honest, up front and seemed to genuinely care about my time which made it even less of an issue. Great place!

The staff at Arapahoe Subaru were all kind and helpful. They told me in advance they would need my car all day, but I told them I would wait. They finished in half a day. The only issue I have was the cost of an oil change. They charged me over $90. I knew this was steep because the week prior I took my Cadillac CTS to a local dealership for an oil change and it was $65.

Bought my 2018 Outback new here. Have always had very good service. Had some tire issues which they solved to my delight. Highly recommend.

I received 3 written recall notices regarding my 2020 Ascent. My Ascent was exhibiting the recall issues of the transmission slipping. I took the car to the dealership only to be told they didn't have a fix for the recall but my car was not safe to drive. They kept my car for over 3 weeks before they finally replaced the transmission. They kept blaming Corporate for not providing approvals to repair. What was worse is that I received no updates on my car and couldn't not get through on their phone lines. I tried 3 times the "leave your number to receive a callback offer" but I am still waiting 5 weeks later for a call back. I tried calling Corporate but they just referred me back to the dealership. I have serious reservations about purchasing another Subaru.

Honest, low key, extremely helpful, and friendly. Again, thanks!

Would not recommend this location. Extremely disappointed with the car buying experience. There is a clear lack of customer service, integrity and follow up from mtg. regarding concerns. From their actions, their goals are focused on making the sale and not about sales than treating their customers well.

Great experience and service, my Saleperson was amazing and finance too. I will come back again and I’ll let my friends and family go to the dealer. Thank you AutoNation Subaru Arapahoe

I received 3 written recall notices regarding my 2020 Ascent. My Ascent was exhibiting the recall issues of the transmission slipping. I took the car to the dealership only to be told they didn't have a fix for the recall but my car was not safe to drive. They kept my car for over 3 weeks before they finally replaced the transmission. They kept blaming Corporate for not providing approvals to repair. What was worse is that I received no updates on my car and couldn't not get through on their phone lines. I tried 3 times the "leave your number to receive a callback offer" but I am still waiting 5 weeks later for a call back. I tried calling Corporate but they just referred me back to the dealership. I have serious reservations about purchasing another Subaru.

The Team was very helpful! They helped speed up the car buying process!

Despite nationwide supply chain issues and needing two different parts for the repair, I was pleasantly surprised when I was able to get my car’s issue resolved in only a few hours. Many thanks to Christopher Turner for keeping me informed and regularly updated during the process.

Sadly, disappointed with the experience. After expressing concerns on several levels email, voicemail and survey -have yet to be contacted by management to discuss. Would not recommend purchasing a car from this location.

When shopping for a new Subaru, this dealership was the only one that did not want to charge over MSRP during this car shortage time. I cannot say enough about the sales professional I dealt with. Eduard Yegikyan. Ask for him. I ordered the car in March and it was ready for pick up in June. Eddie kept in touch with me regarding all aspects of delivery and the sale. I sold (separate transaction) my 12 year old Outback to them as well. The process is quite slow and time consuming. Eddie was amazing through that process as well. All in all, this is the second vehicle from this location (last time they were Go Subaru Arapahoe) but both have been good.

2019 Subaru Ascent 66k Mile Service: For this service all I needed was the oil/filter change and tire rotation. I was in and out in a little under and hour. Things went smoothly. Nothing but good things to say. I would highly recommend AutoNation Subaru.

The customer service has been fantastic from the beginning. Todd was a great help in showing me the vehicle and helping with the sales. Waleed and Aiden have been fantastic with the couple of routine maintenance needs that I had. Overall I’ve had a great experience here!

Excellent, prompt service as always. My service advisor was friendly and helpful. They did a multi-point inspection in addition to the requested service, so I left knowing my car was in good working condition.

I had a great experience here. I was looking for a sedan type car, and Autonation Subarue Arapahoe helped me find it there. Terry was especially helpful, and made the process of buying the car smooth and easy, and he had a great attitude while doing it. I highly recommend shopping here if you are looking for a car.

Great experience buying a car from AutoNation.

Great salesman! Smooth transition from old to new! Service has been exemplary!

I am so impressed with David and Dylan here! I was out at tons of different dealerships and decided just to give this place a final try for my day and I am so happy I did. I got a Subaru Forester here that was used and it is the best vehicle I saw that day even compared to some new cars I looked at. Everyone really listened to me there when I expressed my budget and I felt like they really cared about me opposed to just making a sale. The people here want what’s best for you and really help people feel comfortable getting a car that is going to fit them perfectly. Thank you David and Dylan for making my car buying experience easy and comfortable! :)

Waleed was so awesome. Everything was run efficiently and on time. They were quick too getting my car in and out. They made it super easy.

I had come into Auto Nation Subaru with some hesitancy. Some close friends of mine had skme bad experiences with AutoNation, and I really was going to try and look at other Subaru dealerships. But, Terry showed superior customer service from start. Despite some hiccups with my previous car, he was the only one who told me to still come in and he would appraise my car, even if I wasn't going to use it for a trade in!! Terry was the very first car salesman I have ever dealt with that didn't want to get me in for a fast sale. He convinced me of buying a Subaru 1st, not just trying to get me to purchase the first car I test drove. Thanks to him I sat and tested 3 different subaru cars, and I felt confident and excited in purchasing my Subaru Outback. Thank you Terry!!

Friendly service and very comfortable waiting room with plugs for chargers. Super convenient.

We recently purchased a 2022 Subaru Outback. We worked with Jeff Simpson and Matt Smith, who were both very helpful and professional. We are very happy with the whole process and we would recommend this dealership to others.

Eddie was great! Bob was a hoot too! Great place to do business with. Highly recommend.

Thanks to Eddie for a great selling experience. Thanks to Bob in finance too! Will go there again!

ACTIVE DUTY MILITARY AVOID!! I was denied the sale of a new vehicle because I would not be registering it in the state of Colorado. The GM, Mike Smith, refused to personally speak with me about this situation, and when prodded about this issue he shrugged his shoulders and said "Ohh well. Too bad." No one should have to be forced to waive their federal rights in order to buy a car from a smug GM. This isn't my first purchase or issue with this dealership. While previously purchasing a vehicle in August 2020 I nearly walked on a deal after listening to how a GM was yelling at the salesperson. Experiences at this dealer have been mixed. I had a service manager tell me "That's why you shouldn't buy a $20K car" when they discovered my cam carrier was leaking on an Impreza at 70K miles and needed to replace every seal in the engine. The salespeople themselves and financing departments are outstanding and willing to work with you. They are knowledgeable and incredibly helpful. I won't be back.

Very good customer service. In my experience, never felt pushed by employees to buy anything. They cover uber transportation if I don't want to wait at their facility. Although they also have free wi-fi in their waiting room for anyone who wants to stay and get work done. Looks like they always have a solid team working together.

Bought a used car from Autonation Subaru and it couldn't have gone any smoother. Jeff H. was the best!! He answered all my questions and was very patient when I couldn't make up my mind. The next day when I realized there was a brake lamp malfunction I called Jeff and he right away got it set up to be fixed. The finance guy was amazing too!!

Wanted to update the my review after coming here for a year. Ean is extremely helpful. Cars stress me out and I’ve come in heated more then once and he’s been understanding, calm and very level headed. He explains what is most important to complete first when it comes to maintenance and always gives an accurate estimate when the service should be done. Still would recommend getting a second opinion when they suggest things above what is expected upkeep on the car. But I’ve continued to come here because of the service I get from Ean. Thank you!

Does good work but be careful of upselling. Went in for an oil change ($90+) and the mechanic recommended an alignment. When I pointed out that I had a week old set of tires on the car and watched an alignment done at that time it turned out that, "Oh, we just recommend it to everyone with that many miles on their car.

I have to say Chris, Ricardo, and Will where amazing. An oil change and front break check up was fast, as well as detailed. I supposedly had my rear break replaced in April, come to find out the company I went to never did. Chris made sure everything was in place and made sure my cross trek was in great working condition. They even gave me the old break pads to follow up with the other vendor. They made a not so great experience tremendously better.

I purchased my Subaru from Autonation almost 2 years ago and have taken it back for all of my maintenance needs. They are always friendly and informative and fast. I would definately reccomend to friends and family.

Stephanie and Clarissa were great to work with. Quick, nice and straight to the point. Was a quick interaction and everything got taken care of.

even though it was crazy busy on a Monday, they kept me informed and finished in a timely manner.

I always appreciate AutoNation Subaru on Arapahoe. The people are friendly and the service is dependable. They have a nice waiting area and they've always been efficient in servicing my car.

I had an extremely pleasant experience at this dealership. I recently purchased a Tesla, working with Lucas was both quick and professional. The sales department as well as the service department did a great job during the process. Tesla came with some scuff on the rims and a broken windshield from another dealer but they were able to take care of it and make it look pristine again. 5/5

Alejandra was an exceptional representative and had it not been for my ironclad resolve in wanting an Autumn Green 2022 Forester Wilderness, I would have been bought a car from here and drove off the lot today. She was incredibly knowledgeable on all the features I asked about, suggested options and upgrades for the Wilderness that I actually cared about when going through the build and price process, not only explaining the features but their benefits to my situation and what I want out of a vehicle. My biggest pet peeve when purchasing products is the arrogance and lack of care when dealing with sales representatives that occurs sometimes. This was not the case with Alejandra. She was able to convince me to build and price my vehicle with AutoNation without me feeling like I was being coerced, a rare and highly valued trait when dealing with people in sales. 10/10 outstanding service.

We had a very pleasant transaction during our purchase with Austin. We also had awesome service from Nick in service.

Excellent service and quick turnaround

I recently got my car in for service. The experience was fantastic. Jessica took great care of me and my car. Thank you guys!

I had great help and service from Todd and this dealership. They are very thorough and took great care of me! Highly recommend! 10!!!

Great and thorough service, highly recommend them to look after your Scoobie!

Top notch sales people very friendly and Knowledgeable. They re prepared and get you on your way to owning a new or used vehicle…

My husband and I had a great experience with AutoNation Subaru. Mike really listened to what we were looking for and was very helpful in finding just the right vehicle for us. The manager Matt also stopped to see if we needed anything or had any questions. Mike stayed after his shift ended to make sure we had everything we needed, and Schweta in Finance was also very helpful. We hadn't expected to leave the lot with a car when we showed up, but the whole process was so easy and painless that we were able to leave with a Subaru Forester that met all our requirements!

Good sales team but do not rely on them to service your vehicle. Poor service and lying mechanics.

Muy amables y muy atentos a tus necesidades .

Subaru did a good job getting my service done in a timely manner and made recommendations for future service. I will be returning for my next service.

Three calls to the parts department, held for 10 minutes, 20 minutes, and 30 minutes. My call was never picked up. Good luck with making money guys.

I made an appointment for April 7 at 7:00 a.m., Confirmation #X02520MVMP, to take my Subaru Forester to AutoNation due to a recall. The service technician told me when I arrived that I did not have an appointment, but they would do their best to accommodate me. Two service people told me they would perform multi-point inspections, but I told both of them not to perform the inspection because I had just had an oil change and the tires rotated and the mechanic had performed the same inspection two weeks prior to this appointment and I knew my car did not need any servicing. When I finally got my car four hours later there was a statement on Invoice #556639 that the customer requested a multi-point inspection. Not true. It appears AutoNation wanted to find something they could charge me for since they couldn't charge for the recall. I am glad I own my Forester, but I would never take it to a dealer for servicing as I would always question their integrity. On June 6, 2022 I took my Forester to AutoNation on Arapahoe Road because the sensor they had installed on February 23, 2022 (paid approximately $1,000 for the part and installation) failed and the check engine light again came on again. AutoNation installed two new sensors and did not charge for the new sensors. However, they told me I needed an oil change and new air and cabin filters. I informed Chris Turner I had an oil change and new filters installed less than five months prior to this visit. AutoNation inserts a statement on the invoice that the customer requested to have a multi-point inspection performed. This is an entirely false statement and is AutoNation's attempt to coerce customers into having unnecessary work performed on their car. I did not give AutoNation the authorization to inspect my car. Their "inspection" is a scam on their part and I consider it unethical. This will be my last visit to AutoNation on Arapahoe Road unless there is a recall and I am forced to take my car to a dealership.

Autonation Subaru did a nice job with my service order. Car was repaired same day, fast, for a fair price. Excellent communication from start to finish!

I used this dealership to order and purchase a new car and they were fantastic! I worked with Lucas to order and purchase my vehicle and he was very knowledgable, patient, and responsive throughout the entire process. I talked to a few other dealers in CO before deciding to go with this one and I'm so glad I did. Everyone else I interacted with in the sales and finance departments was also super great. Would highly recommend purchasing a car here.

I just purchased a 2019 Subaru Outback Limited from Ross, Alejandra and Dylan at AutoNation Subaru and it was a great experience. They were both very knowledgeable and answered all my questions. The whole buying experience was easy and fast. They took time to show me all the newer features and how they worked. They found me a car I love. I would highly recommend AutoNation Subaru and specifically Ross Rohde, Alejandra Jimenez and Dylan Vance.😀

I just purchased a 2019 Subaru Outback Limited from Ross, Alejandra and Dylan at AutoNation Subaru and it was a great experience. They were both very knowledgeable and answered all my questions. The whole buying experience was easy and fast. They took time to show me all the newer features and how they worked. They found me a car I love. I would highly recommend AutoNation Subaru and specifically Ross Rohde, Alejandra Jimenez and Dylan Vance.

Very friendly and helpful and took care of me. Would recommend them.

I originally went here because they were the highest rated on Angie’s List and I have never been disappointed. They are courteous and caring. And they don’t try to sell you something you don’t need. That was so important to me because I had a very bad experience in South Bend, Indiana at the Subaru dealership. I would highly recommend them to anyone who owns a Subaru.

Went in just to look, thinking of trading in our leased Impreza for a forester, but then got a crosstrek instead. They made it so all seemless and helped us still after the store closed to finish up paperwork. They helped us with the intention of us not ready yet but they made it so easy and told us that we would be under if we stayed with the Impreza. I've had nothing but great things at service as well, they always service my oil changes and they are all nice and have smiles! looks like everyone enjoys their job!

For anyone looking to buy a Subaru here in Colorado ... We had a very good experience at AutoNation Subaru, both buying (November 2021) and our first scheduled maintenance (May 2022). I never look forward to buying a car, but this time it was pretty painless! They are very professional and nice. Highly recommended.

To tell youvtge truth it was not a pleasant ecperience. Firstly I am extremely unhappy anout this situation I have a 2016 Crosstreck that i only owe 1900$ on and was looking forward to not having a car payment. The check engine light had come on a few weeks ago and so i scheduled a maintenance appointment. Between the time I scheduled and the actual appointment tha car started making a clacking noise. So i stopoed driving it. When I did get it in for service I find out that there Is a rid bearing failure which according to your service techs its only going to be 14000 to fix and thats worst case whats the best case it still may need some engine work and that is only 13000. This is in my book still a new car its a a 2016 with only 85000 miles on it. It SHOULD NOT have this problem, and its completely not worthvit for me to have it fixed for that cost. So I start researching and find out that subarus from 2013 to 2017 have an engine problem with oil consumption and it has been causing catastrophic engine failure way sooner than expected. So I call Subaru of America and tgey look into it for me and tell me that they found that I wasnt serviced quire as often as it should be and that tgey would graciously give me 1350 towards the purchase of a vehicle. So at this point my confidence in Subaru is basically shattered. So i still do some looking and for my needs it really is the best option plus with the engine issue I figure that Subaru will also give me the best value for my vehicle. Now bear in mind I was not expecting to be in the market for a new vehicle or a different vehicle forcat least another 20 or so years and COVID has my life completely ipside down my wife has had it 3 times and still isnt back to work full time. So to say the least I’m not really in the position to purchase a vehicle period, again I would not even he in the market if it wasn’t for this engine issue that I am certain is a manufacturer issue. I have only ever had the vehicle serviced there and have never had any warning lights come on with exception of the check engine light when it did come on. So I look into newer used vehicles and find a few viable options and start talking via email to Jeff he offers a trade value of 8000 which is not bad but not the total worth if the vehicle if it did not have its present issue. So i figure lets give it a shot see what can be done and I maje an appointment with Jeff. So I get there and Im approached by Mr. Stein and am told that Jeff explained to him my situation and that he would help me until Jeff was available. Tgen he cones back with Jeff and Jeff states that he is basically busy and Mr. Stein will be helping me thus of course makes some red flags go up in my mind. Well any way I fidure between the trade value and the offer from Subaru of America I should have som decent amount if room to play with only to find out that the really slap in the face amount Subaru of America sent me was only for the purchase of a new vehicle which come on doesn’t even buy me the steering wheel of said vehicle. So long story short I get a big FU from you all and Subaru. There us nothing anyone can say to me that is going to convince me that the issue with my car is NOT a manufacturer issue that Subaru themselves should make right however they seem to have no intention if doing so. Greg Sent from my iPhone On May 7, 2022, at 09:49, Matthew Smith wrote:

Ignored at other dealers. Within 2 minutes of getting to Auto Nation Subaru Robert met us with a smile and we started looking at cars that might fit our needs. The next day We were test driving and made our decision. Robert had the car prepped while Russ took care of the financing. They answered all our questions and made us feel very comfortable. I would highly recommend Auto Nation Subaru They are very friendly and professional. We left their dealership with 2022 Crosstrek and couldn't be happier.

It was a easy process. I worked with Todd whom I would recommend. Remember it always takes longer than you think but when you put it into perspective it is much shorter than buying a house. Everything went smooth no surprises and they even pulled up our trade next to our new car to make an easy swap. Also they had inventory of a few new cars where other dealers do not.

I would reccomend AutoNation Subaru Arapahoe for many reasons. The entire team is genuinely concerned about their customers satisfaction and wellbeing. Jeff Simpson was the very best representative I've ever dealt with. Jeff gave peace of mind to every step, and took measures to ensure truth and fairness. Alejandra in financing was so welcoming, cheerful, and spent time ensuring the best agreement for me. Everything expressed was delivered and then some. I never felt rushed, communication was excellent, and good faith was honored. If you're considering a car purchase of any kind I would highly reccomend AutoNation Subaru Arapahoe be your first stop.

I’ll admit, waiting two months for my CrossTrek was the longest two months ever, BUT it was worth the wait and Lucas was 100% transparent about the timing from the day I ordered the car. It even showed up a couple days early, and I was in/out driving off in my new car in about 1.5hrs. It might’ve been 2 hours, but I was on cloud 9 thinking about my experience at AutoNation Arapahoe Subaru.

I ordered a new WRX in February. Lucas and AutoNation were great every step of the way. Definitely recommend this dealership.

I ordered a 2022 CrossTrek back in February. It arrived last week. Lucas was great throughout the process, providing me with updates along the way. He was a pleasure to work with, and I love my new CrossTrek! 🚙 ✌🏼 ⭐️ ⭐️ ⭐️ ⭐️

We have purchased a number vehicles in our lifetime for a number of different dealers and this experience was by far the best. We co-purchased a Subaru Crosstrex with our daughter it was a surprise for her graduation. Our sales person Todd was very accommodating and knowledgeable. He even helped us get a bow on the car for the surprise. While we walked in with our own financing we ended up using the dealer financing and our financing specialist Alejandra was absolutely amazing to work with straightforward and no BS and no run around. I would highly recommend this dealer and this team in your next purchase.

I bought a 2022 Forester from AutoNation Subaru On Arapaho . Love the vehicle and hands down the best car purchasing experience I’ve ever had. Very professional but also personable from Jeff Simpson our salesman to delivery day follow up by Matt the manager to make sure that we were 100% happy with our buying experience. I,ll be back when it’s time for a new car.

Quick, efficient and friendly experience! Got a great Outback at a great price!

I used to really believe in, and connect with the business constructs os Autonation Subaru. My faith in what they do, what they claim to help and customer care has been destroyed. Here’s why: I purchased a premium model from them back in 2018. Paid cash. Did not “negotiate” all the minor bs. Even paid extra for servicing. Have been incredibly happy with AN Subaru since. Until today. Having received a text message coupon for service and parts, I took my vehicle in for service. It was an 8 hr long process. It started with me first in line first thing in the AM and when the rush started, the coupon was last on my mind: The vehicle was completed when said, but my phone was dead and could not pull up the coupon. When home and phone was charged and was reminded of said coupon, i called and was told the rep that handled my car was done for the day and gone home. The next morning I called and was given to a service manager who basically said “too bad, so sad.” My coupon didn’t mean a thing. You would think that IF they text a coupon they might remind you by asking if you had a savings coupon or directly telling you. NO. What is their point? Why would they use such a ploy? And not honor? FU AN Subaru Arapahoe. FU. No, I won’t trade my vehicle, service my vehicle or ever buy a vehicle from you ever ever ever again. Bad business policy.

This is the go to AutoNation. Matt Smith focus is on customer service and building a long term relationship with his customers. Instead of having my car serviced I am very pleased with the new used car I purchased. Excellent service and sales department to meet your every need! You won’t be disappointed.

Bumpy from day 1 to month 6. They have the amazing ability to screw you over financially and make you keep coming back to the dealership to correct the errors they made (paperwork, car service, etc), all while smiling and trying to convince you they are doing you a favor. They increased my payment AFTER I signed the contract by forcing me to either add an extended warranty or return the vehicle, they forgot to close out my credit inquiry request so I kept getting hits for 2 weeks after the purchase, and they stopped responding to me when I reached out about issues with the vehicle within the first month of ownership. When I showed up in-person to have them fix the issues with the truck that were not disclosed or just not properly inspected prior to sale, they said the warranty they forced me to purchase did not cover any of the issues. Worth it to pay a higher no-haggle price and get good customer service at one of the other national dealerships.

My sister and I had a great experience! Jeff our sales associate was great and very upfront and honest about everything Finance was great, too. There was no pressure to purchase a car which I really liked.

As a person that has purchased several vehicles in the last 35 years, my experience w/ Lucas was excellent. The entire process was free of stress and pressure, and Lucas was knowledgeable, polite, efficient, and appropriately passionate. I highly recommend.

Austin Guinn was our sales agent and he was fantastic. He got us taken care of from day one through closing. He made the experience better than I thought it was going to be. Robert Baker was terrific as well.

Everything about this dealership is top notch! Matt their GM is just a great guy. I bought 2 cares from Lucas and sold another and he is an honest, great salesman. Austin in service is also so helpful and their finance people are great!! I highly recommend this Subaru dealership.

I found my used dream car online at the Denver Subaru dealership. Bryan the sales guy was very helpful in sending me photos and videos of the car and answering all my questions. I agreed to purchase the car, but had to book a flight from MKE to take delivery. They held the car over the weekend and even picked me up from DIA. The car was better than described and the sales process was effortless. I had a great road trip back to Milwaukee and would definitely recommend this dealer for a no stress buying experience. Thanks Bryan and Bob!

Recently bought a 2022 Crosstrek at this dealership. Worked with Jeff Simpson who was very helpful, courteous and efficient. He was quick to respond to all questions. Good experience.

Friendly service and true to their word.

Great experience! We always take our 2020 WRX here due to the great service, prompt updates, and friendliness of the team. Thank you!

Autonation Subaru wanted $1000!!! for a Starlink upgrade. The upgrade is supposed to be free (I still have the email). I spent a lot of time on the phone: Subaru pointed the finger at Starlink, and Starlink pointed the finger right back at Subaru. No valid excuse for finger pointing. So I complained online to Subaru customer support on 2/25. No response as of 3/2 early am. The car had been in for service earlier in the upgrade period, why didn't Autonation Subaru just upgrade then?

Great experience! Nice people and great service!

Great experience. Terry is the BEST! Thanks again!

I bought a 2012 Honda Odyssey. I was helped by Lucas and Bob. Awesome guys, awesome experience. It wasn't stressful made car buying easy. And very upfront and polite. definitely will be coming back for future purchases. Thank You

great cars! great service! great people!

They are no pressure car sales , place. They worked with me to get a really nice 2019 Honda HR-V. Which I have been happy with since the day I got it. Thank you, Debbie Newby

Recently purchased a 2022 Ascent. Micheal Masi took great care of me. The Ascent is a great car

Took my legacy in for service as always I have had the best experience. Not is the best service writer he takes great care of me and my car! Highly recommend Autonation Subaru Arapahoe!

We enjoyed working with Eddie at Arapahoe Subaru. Sounds funny, right? Enjoyed working with a car salesman :-), but Eddie does have the right attitude and passion to help and it shows! I was asked to provide a review and I might be 'lucky' enough to win a $100 gas card - HA! We bought a Fiat 500e - ELECTRIC. SO, if I do win a gas card, who wants it?? My wife has the 500e and I've got a Tesla Model Y: no more trips to a gas station EVER, no exhaust in the garage and I feel like 4 MILLION BUCKS! Anyway, the car is great, my wife LOVES it, Eddie is terrific, and I may have a $100 gas card to give away... Thanks, Ray.

Was working with another Subaru dealer to fix an issue with my new Outback Wilderness (needed a new key programmed). They fumbled badly. AutoNation Subaru Arapahoe made it easy with on line scheduling and follow up, and got the work done quickly and professionally.

I’ve been going to Arapahoe Subaru for many years now with spotty customer service experiences in the service department to say the least. My visit yesterday was a very positive one. I spoke with a service advisor, Ean, the day prior about some work I needed to have done and was able to get in first thing the next morning where I was greeted by Ean, walked through my request and concerns, and then updated on how things were going while I waited. I was advised of an additional issue with my rear brakes upon inspection, but was not upsold on anything. At the end, Ean described in great detail how everything stood and I even got out an hour or so earlier than initially planned. Ean was very knowledgeable, friendly, and helpful! Thanks for helping to renew my faith in Arapahoe Subaru!

I brought my car in for an oil change, tire rotation, and brake pad replacement. Taylor was excellent in assisting me with this process. Unfortunately, the waiting room was crowded with about 25% of customers not wearing masks and numerous staff wearing masks incorrectly. So although the service was good, I waited outside to avoid possible omicron exposure.

I can honestly say that I received some of the most genuine customer service I've ever experienced. Not only did Bryan make this as easy of an experience for me as possible, but the entire team played a hand in helping me make sure I walked out of there with my dream car and an excellent experience to the best of their ability! From start to finish, this team deserves recognition!

Eddie at Autonation Subaru Arapahoe is fantastic to work with. We’ve purchased two Subaru’s from him this last year. He’s amazing! I highly recommend this dealership and Eddie!

Had recall repair done. They got me in asap and fixed the problem. They did a good job.

This was the best car dealer experience I have had. From the salesman Juan to the director of finance Alejandra. Each person was amazing to work with! They treated me and my husband like family. I am glad that we have this new relationship with Auto Nation.

Great service! I enjoyed a seamless experience start to finish.

communication after the sale was poor. would not return phone calls, texts or emails. Had to finally contact General Manager. Also sell packages that are non cancellable without informing you upfront when making the deal

Nice work on my car. Pleasant workers.

I purchased a used car here that I found online. During the negotiations, the sales guy promised some painting work would be completed. Some of the work was done after the sale, but not all we discussed and now the sales guy is acting like these promises weren’t made. Promises were made verbally and in writing that weren’t kept, but conveniently the paperwork disappeared and I didn’t get a copy. If dealing with this dealership go to business basics 101-get everything in writing and be sure you’re given a copy. Typical interaction… says what they need to get the sale. Then half-a$$ follow thru. Giving 3 out of 5 because I do like the car, but disappointed some work was not completed as discussed/agreed.

Fast, convenient service.

Excellent service…quick check in and check out!

Great Dealership to work with. They were very professional and friendly to work with. Made purchasing a vehicle quick and easy. Would highly recommend them to anyone looking for a pleasant experience, Also fair with my trade in. Ask for Terry G, he is the best!

Always the very best service with a friendly, caring attitude. As I was getting in my car to come home, the service manager thanked me for taking such good care of my car. It was from his heart, not a programmed line. I appreciate that everyone in this dealership truly cares.

Very good service, timely, kept me informed

A great service experience from arrival to completion of the requested services.

Great service, with integrity and lovely waiting area!

No pressure, friendly and helpful salesman. Saw a car online, called and went in to see it that night. Bought it. Very happy with my new (used) Subaru.

Always great service. I never have an issue when I get my vehicle serviced here. Fast and efficient!

August 18th, I financed a 2008 Hyundai Veracruz on behalf of my son who just got home from the Army. They touted the inspection process, which appeared on the surface to be fairly robust at "50 points." 24 days later, on 9/11, my son calls me that he's broken down. The car overheated and he was able to hobble it off the highway. We had it towed to our mechanic who determined the head gasket was blown and it would more likely need a new motor, as the process to replace the gasket is pretty tough on this motor - not to mention the expense and labor. Motor is best option, but he also couldn't find any motors in his search. Don't even have the title yet. I asked our mechanic if this is something that would have been noted in inspection, as the dealership touted their process. He assured us yes, there's no way to miss this as this has been going on for awhile, based on how "gunked up" it was inside. My son called the dealership (twice) and once he was able to get the manager, he was met with no semblance of remorse, in fact the manager was quite defensive that they put $3.3K into repairs on this POS a d they normally only do about $1.2K. We asked for a copy of the report and sure enough it was noted that the car had both oil & coolant issues. Looks like they fixed just enough to slap it out for an unsuspecting service member to drive for 3 short weeks. I would NEVER recommend this place.

We purchased our Subaru here and continue to take it here for service. They are always helpful, the staff is courteous, and we have always received great service!

Chris Turner did a great job in helping me with my issue. He was professional, helpful and knowledgable.

Car was fixed ok, but a problem with my windows. I had stated to the Service Rep. that please leave the windows UP as the had been tinted and it could hurt them. The Service Rep. stated ok and made a note of this issue. Also I had a big note on the driver seat stating the same concerns. When I picked up the car a couple of days later; all the front windows had been lowered down. I talked to the Service Mgr. about this and stated what had happened and what should have been done. He took some photos and my contact info. about some possible damage to my front window tinting. He stated that someone will following up the next day; it has been almost a week now and NO contact back for from AutoNation Subaru Arapahoe. Very sad follow up and customer service from this dealership. On a go forward I will be going some place else to service this car that I had previously bought at this location.

My wife and I traveled to Colorado from Pa. we drive a 2020 Subaru still under warranty. We had a maintenance issue that caused our battery to die. Subaru Roadside was contacted but it took them a very long time to respond. The vehicle was finally towed to AutoNation for service at least 1 hour from where we broke down. When the car was finished AutoNation contacted us. We had no way of getting to the dealership and asked if they could bring the car to us and we would reimburse the company. The service advisor refused the request and told us they travel no more than 10 miles radius. We asked to speak to a manager and she refused that request. We ended up calling Faulkner Subaru our home dealership. As a result they took care of everything for us. As a result anyone from out of state that needs quality and helpful service DO NOT USE AUTONATION

I heard that AutoNation Subaru Arapahoe had a used car that I had been looking for – a black 2019 Charger R/T. I called to see if it was still available; it was. When I arrived, the sales rep., Syed Javaid, had the car ready for me to inspect. After the test drive, I decided to move ahead with the purchase. Syed was great to work with, as was the sales manager and the financial officer – they were personable, efficient and aimed to please. Syed even delivered the car to my house that afternoon, arranged to have a spare key fob made and gave me the information I needed to download the manual. I had the chance to talk to a couple of employees in the process. They were also upbeat and friendly. This was my first transaction with this dealership. I am assuming they will work with me in the future with respect to any issues that may emerge, in which case I would be glad to do business with them again.

I’m very disappointed in their follow up and communication. I’ve been working over 2 1/2 weeks to get a warranty canceled.

Great customer service in the Services department.

Proud owner of a new 2021 Subaru Outback ! What a great experience - excellent customer service and follow up They took the time to educate me about my new vehicle - features , equipment , options , safety , maintenance and ensure I am nothing less than thrilled with my new car. Absolutely the best decision to partner with AutoNation Subaru Arapahoe !

Excellent customer service from the service team. I was out of there in no time

Eddie is a MUST when walking through the front doors! As a first time buyer I was anxious & counting on the worst.. he made me feel 100% comfortable & was willing to do more than I could ever ask to get me the perfect price! + the impreza is EVERYTHING!!!!

Great service. Had Russell Denny for service advisor. Excellent!

Auto Nation was incredibly professional and fast getting my 5,000 mile maintenance done. Not only quick and efficient, everyone there is so friendly and nice, particularly, Stephanie! Thanks for being so friendly, pleasant and adorable, Stephanie!!

I was amazed I was greeted as soon as I drove up and helped right away. The customer service rep that helped me was amazing. Very courteous and knowledgeable. She is the reason I prefer this location as my service location.

Recently had some substantial work done regarding a recall on my BRZ that required the engine to be removed. Austin Forde was my service contact and his support and communication were top notch. It was reassuring talking to a fellow car enthusiast. His efforts were very much appreciated and has actually restored my faith that some dealerships can be trusted. I didn't get to meet the mechanic, but it appears that his/her work was solid. Unfortunately they had no loaner vehicles but I was provided a rental from Enterprise nearby. Outside that minor inconvenience, the overall my experience was fantastic. 10/10. Thanks!

My 2011 outback was in for service every 2 weeks for 10 weeks and would develop another problem within 2 weeks of being repaired. The last time I took it in it had to be towed and couldn't even be put in neutral to be loaded onto the truck, the driver towed it on and bounced it off. After that repair I drove it to Phoenix where the problems started all over again. A local garage there determined it was the transmission valve body and replaced it. In doing my research 2011 subaru's are known for transmission problems around 100,000 miles. Why didn't the Autonation service department pick up on this? I had been the sole owner of this car and had taken it there for all of my servicing except for oil changes. I recently bought another subaru because I like the car but I will not take it to that dealer for servicing. I think they are too big with inexperienced mechanics. I expressed my complaints in a letter to the manager and he discussed them with me then tossed my letter in his wastebasket while I sat there. Obviously I still have the letter on my computer. The other issue with this service department is that you have to wait when you drop your car off for the person you made your appointment with even if they are busy and three other employees are standing around talking.

staffing and everyone are great just was not impressed with the car i have a 2019 Subaru Impreza and 3 of my hub caps have fallen off. Really disappointed. only had the car 2 years. I wasn't aware you have to push them in so they won't fall off. And to top that off so many recalls.

Salesmen were very helpful, even when I showed up asking about a vehicle they didn't know was in their inventory. It was new to their stock, and hadn't even been inspected or anything. Once they checked their computer, they showed me the vehicle, even though it hadn't been detailed or inspected, or emission tested. They even allowed me a short test drive. In my opinion, they went a bit above the usual, and in the end, I got a great vehicle, at a good price, with good financing. Talk to these guys. They can even transfer cars from other AutoNation stores, if needed.

The service was performed in a timely manner and the assistant manager was courteous and attentive to my questions and requests. Great experience!

From check-in to check-out, staff were knowledgeable and professional, polite and efficient. Overall, a great experience!

The staff was friendly and their service was top notch! It was a great experience!

Refused to honor coupons

Always friendly and get the work done properly.

Great service! Easy to schedule oil change. Checking in is very easy with friendly & knowledgeable people. I will continue to use this dealership!!

I brought my car in for an oil change and an overall wellness check. My check-in experience was good and the lobby staff was friendly. When my service tech came back with some repairs I wasn’t expecting, I tried to explain the history of my car in order to give the full scope and figure out what to do next. Not only did he say the battery corrosion was bad, even though it was minimal when we looked. He did not care about anything I had to say, kept cutting me off, and was not helpful in any way. Because of his exaggeration of the battery corrosion, it makes me doubt the severity of the rest of his claims. It really felt like he was trying to take advantage of me because I’m a young woman who isn’t a a total car buff. I don’t know if this is standard, but my repairs were even written in plain language “engine fluid dirty”. So i’m expected to go to another dealer and say that and expect them to also not take advantage of me? Ridiculous. Will not be bringing my car back here again.

Lucas (sales person) and Bob (Finance) were great to work with and provided us with all the information needed and answered all the questions.

Work was completed as requested. The personnel was polite and attentive.

Easiest lease renewal ever! I had taken my 2019 Ascent in for yet another gremlin and talked with Philip about my options. Since there weren’t any Ascents in the lot he asked a few questions and was able to find one and put it in order. 3 weeks later it comes in while I’m out of the country. He made sure it was ready and waiting for me when I got back!

I went in for an oil change, I thought the oil change was free, since we were given 6 free oil change when we bought the car. I only have about 3 or 4 oil changed so far and I have to remind the customer service rep last time too that the change is free. I payed for it this time. I told the gentleman that we also hear a funny noise when we turn the steering wheel left. They told me they checked it out. We still hear the noise which I do not think is ok, especially with a newer car which have not much mileage on it. Next time I might just go in to my regular mechanic. I waited 2 and a half hour to get an oil change and check something out, and I have an appointment. I do not understand why I am waiting 2 to 3 hours with appointment for a basic oil change. You guys need to do better than that. The people who should wait the one without appointment.

This is the only Subaru dealership I take my STI too

Great overall experience when taking my 209 STI for its 30K maintenance

Bobby Clamager in Sales and Bob Baker in Finance took such good care of us and gave us excellent service. I'm in the car business myself and was just in town for the weekend for my daughter's graduation. What started as in inquiry and a slim possibility turned into reality and a great experience. Highly recommend!

Ian was amazing. Excellent service and customer service.

under terrible circumstances with lack of a full labor staff... they , especially Chris went above and beyond to take care of my need to get my wife's 2021 AC up an running. I guess it shows lack of attention to detail when the car arrived to the dealer or left the factory. Either way please reward those who do actually want to work too many hours and provide great customer service

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back.

Eric was very helpful and followed up on the issue and kept me updated until it was completed.

It was a great experience. Quick, easy, professional, thorough and best part, covered in my warranty.

Best deal, friendly service, great selection would recommend this car dealership to everyone.

knowledgeable salespeople, clean environment and comfortable waiting room

Excellent service. I drive very few miles and the service was individualized for what my car needs based on the mileage. Very respectful and courteous service advisor, explained everything.

Excellent service. Fair prices.

This is response to a previous review I left for this dealer regarding the purchase of a 2020 Miata that I purchased believing it had navigation. After finally having a meeting with the GM we came to an agreement that each would cover 1/2 the cost of the card so that I had a functioning gps navigation system. I felt the GM was meeting me 1/2 way to resolve the situation. Had the salesman stepped up from the start and taken some responsibility as well as trying harder to meet the needs of his customer this could have been resolved in a lot less time.

Dropped off my car for service, everything was super simple and easy. Service advisor was friendly and followed up every step of the way. When the Service was completed picking up my car was just as easy and painless.

Inept individuals. Will set you up for failure. collect down payment, sign finance papers, send you away in vehicle, 2 days later call you back cause they couldn't keep their word. plain and simple.

Very good job and very good explanation of what will be done on car.

I had an appointment for a quick oil change and tire rotation and was told when I dropped it off that it would take two hours! Why did it take so long?? It should be Express!

Satisfied with the service. Clean facility and friendly, courteous staff.

The staff in the service department is great, They are professional and friendly and are always ready to help.

Delivered 100% as discussed. Fair price and great customer service. Reserved the car in advance with Daniel and all was ready when we arrived at the dealership.

Terry, the sales rep at AutoNation, was AWESOME to work with! He was professional, always quick to respond, informative, and gave a fair and HONEST evaluation of the used 2005 Ford Ranger truck we purchased. We spent several hours over the course of a week inspecting, asking questions, face timing and test drive feedback. The vehicle was delivered this week and looks and runs exactly as Terry described...no surprises! The detail team did an amazing job sprucing up this vehicle...looks brand new inside! Working with the finance department, sales manager, Terry, and the truck transport company went smooth and satisfied every deliverable, timely. I would do it all over again...sight unseen. This dealership is reputable and stands behind their customer service which was OUTSTANDING!!! Thank you for creating a great experience for us AutoNation! We will purchase from you again!

A quick car service with personal attention. A decent lounge to wait during service. No pressurized upsale during service as I have experienced in some dealerships.

I came for my 4pm appointment on a Saturday and was told when I arrived that they were very busy and would try to get my vehicle out by 5pm. Apparently they overbooked this day. I did bot request any particular day and would have been fine if they would have scheduled me out. In any event I was fine waiting and waited inside with my son. After an hour I was told that the vehicle was almost done and that the total would be $93. I was fine with that even though that’s by far the most expensive oil and filter change I’ve ever had. Then when he went to his computer he said, “you know what, it’s actually no charge because of your Toyota Care”. I said that was great and was obviously very excited to hear that. At 5:30, the guy came and said my vehicle was finished. Then he told me that there was one screw that the service tech couldn’t get back in because it was stripped. He said they had to remove a skid plate to get to the oil pan and that the screws where not Toyota screws so they couldn’t replace it. He said I’d have to buy a new screw at an auto parts store. Ok. Then I ask him how many more free oil changes I get and he asks to see my paperwork again, then he says “you know what, you don’t actually have Toyota Care so it will actually be $93”. Obviously this was very irritating as I’m paying a premium for an oil change and they stripped a screw, probably because they were rushing at the end of the day and then he tells me he mixed me up with another customer. I paid the $93 and am not planning to come back. When I got home I tried to find the missing screw and have no idea where that came from so now I have to take it somewheref else. Extremely disappointed.

Excellent service! Couldn?t be any happier! Chris was amazing! Thanks for everything!

Chris was incredibly helpful in my repairs and made the whole process easy and stress-free!

I took my Forester in for servicing and for the recall on the condenser. Although they were very busy, the service staff checked me in and began checking out the car immediately upon my arrival. They told me how long it would take before the car would be ready for release and that was totally accurate. Everyone I spoke with was pleasant, friendly, knowledgeable and efficient.

Brought car in for a recall, but the dealership didn't offer a shuddle service.

Very friendly and welcoming, wait was not that long for an oil change and they went through my RO with me. Very professional dude.

went in for routine maintenance and an air conditioner failure. was given a realistic expectation on how long the work would take to complete. the air conditioner issue was covered under warrantee so it was free. they did a good job

I purchased this vehicle from AutoNation Subaru Arapahoe through an autobroker, and the process was smooth, efficient and easy. Once I decided what car I wanted, I was behind the wheel in a matter of days. They had exactly what I was looking for, and the overall transaction was excellent from beginning to end.

friendly, professional, knowledgeable, helpful, clean, and willing to answer all the questions that I have.

You are assigned a Service Rep who keeps you updated during the process and the facility is very conducive to allowing you to work while you wait. This is where I will be getting my car serviced moving forward.

Everyone was very friendly, knowledgeable and patient with us.

My son's Impreza only 2 years old, at 11k miles. my 18 year old brought the car in for oil change and has been told the real break needs attention because at 3. with doubt, I made appointment for replace the break pads, which will cost us $387. My 18 year old and me brought the car in again a week later, I was question the guy take our car in: why the real break pads get bad so quick??? I explained: It's because of eyesign, WOW, at 11K miles, you need to replace the REAL break pads already?!!! Later that afternoon, I got a call from the dealership, told me the breaks pads are okay, still at 7,and everything is all good. what?! how can that happened?! one week ago was at 3 with other service suggested, like brake fluid flash, air filter replacement and cabin filter to be replace... HOW CAN THAT HAPPENED???? Also, I wanted to mention one more thing, on the first service ever, My 18 year old was 16 at that time, brought the car in for oil change, they rotate the tires and charge me( without notify me), and I don't think we will need to rotate the tire when the brand new car under 3k miles. I have the feeling, every time My young driver brought the car in, they are very not honest.

Russell Denny was awesome. He was patient & professional. He helped me get the problem solved.

Facilities are always clean even more since the Covid days. Customer service has been always accommodating and polite.

Had a great time and they were very helpful. Made an appointment that worked for me and test drove the car and bought the card under an hour and half.

What was at first a bit of a frustrating visit turned into a very satisfying one thanks to Jason the service manager. He went above and beyond to help me get issues resolved. Thank you Jason

Everyone was friendly, helpful, informative and I was delighted with the open communication and transparency of the transaction. Also, I feel I got a good deal!!

It's been 5 days since I had my oil changed at Autonation Subaru. I've been driving my vehicle and noticed this weird burnt smell. I didn't feel comfortable driving it this morning so I switched vehicles with my husband. He got home and popped the hood to give the car a full inspection because since we just had service on it we were really concerned. He checked the oil and guess what he found an empty, bone dry engine. He looked under the car and removed the service panel and the drain plug fell out. Everything under my car is covered in oil. Since I picked the car back up from getting this crappy oil change I've put 396 miles on my car. It's not like I park it and leave it. I use this vehicle to get myself and kids from home to work and school and than home. To think that the engine could have seized on us at anytime in the last 5 days is a scary thought. Now I'm down a vehicle because I can guarantee you that I am not touching that vehicle and messing it up any more than it probably already has been, who know the damage that it's done to it. At this point I'm assuming but I know that I live on a dirt road and my car can be dirty underneath but if that's why I was given just poor service that's absolutely unacceptable. Again this is my car and I took it to this facility thinking I would get good service but clearly that's the opposite.

Taylor was knowledgeable and made sure I understood everything that was being done…appreciated his kindness Joyce Doherty

Came in for a 4G Starlink update and 20,000 maintenance. Was promptly greeted and advised that service would require over 4 hrs. Was provided with a loaner and while running errands I called in and car was finished well before 4 hrs. They also provided free additional service to sanitize interior.

Christopher Craft (assistant service manager) was great to work with. Very knowledgeable about service and product, understanding and easy to work with, easy to talk to, was timely on updates and contacting me, and overall provided excellent customer service. In addition, he rectified a couple of concerns I had (including budget for oil change/service). Christopher is an excellent associate and I would look forward to working with him again. Cheers!

Superior sales staff especially Mike O. And service reps very respectful and helpful. Great experience all around

Bought a Crosstrek from there two weeks ago. To my surprise I found issues with the car even though it passed their safety inspection. I reached out to their sales manager and they did not want to work with me. I wouldn’t trust their inspections as in my case it missed a significant issue.

Friendly, got me in and out quickly. Had an oil change and alignment

Had an oil change done on my new car, was easy and fast.

I am very pleased with the service I received at Auto Nation. Stephanie Parker helped me, she was friendly, honest about the repairs and answered all my questions. I will be bringing my Cross Trek in for future service when needed.

Great service. New windshield wipers and tire rotation. Very quick and helpful.

Brought my car in for some service and they were very friendly and helpful upon arrival. I didn't wait to get checked in, they gave me a rough estimate of how long it would take and adhered to it. Chris was very nice and quick to walk me through all the work that was done and the inspection report. Always a pleasure coming to this location as they've always taken care of me. Cheers!

It was fast and everyone at this dealership is awesome! Kind and friendly.

Valerie Cook was an EXCELLENT sales person. She took her time and explained every detail of my new car. I would definitely recommend her to friends/family in the future.

Overall a very positive experience. I was able to test drive the vehicle I came in to look at and wasn't pressured to look at different cars.

Great experience! I called and made appointment, team was ready for me when I arrived. The service was completed when they said it would be.

Justin did a fine job on keeping me informed. He made sure that I was satisfied in every aspect.

Went to dealer for tire with leak. Determined it required replacement, was ok on determination. Tire was in stock, price seemed high so went on line, found same tire, same part number for $50 less. Parts directed would not match, said retailer with same tire has a different rubber compound therefore he would not match price. Funny how a manufacture sells tires with same part number but with different compounds, I guess that’s the case when it’s 50 less. My bet is written policy on price match doesn’t state this subjectivity. I’ll remember this when I go to buy my fourth Subaru............

Had to have two trips to have my Starlink upgrade .one was overnight thanks to Mr. Taylor Cox I was able to get back-and-forth to the dealer from my home. Mr. Kay Lee talks Mr. Taylor talks was very helpful in keeping me informed as to what the problems were and what could be done about it and eventually was able to solve the problem and get me back-and-forth to the dealer.at my age I don't recommend anything to anybody anymore I found over the years it doesn't seem to work out.

Was in for oil change and tire rotation. Tires low pressure warning lit up on the way home

Pretty much what I expected of an AutoNation dealership. I was in the market for a pickup truck like the Toyota Tacoma and had been watching the local add on many on-line sources and noted the add on a particular one that looked like it was what I was wanting. I took it for a test drive and said I'll take it.

Good buying process. Easy and quick with no high pressure sales tactics. Thanks!

Very good experience. Prompt and on time

Process of scheduling and having service was handled smoothly and efficiently. Excellent communication about status and work completed ahead of estimated time.

Very friendly and good service

The salesman I worked with, Philip, was wonderful and informative. He was able to work with me to find the right car. I had an overall great experience!

Every time I come I’m blown away by the service I receive! Scott and Scott really took care of my husband and I during the buying process it was wonderful!

I took my Surburu in for service and Chris Turner one of the service managers was absolutely fantastic. He was very knowledgeable and helpful. He helped me with updating my maps and explained so much to me. I would recommend AUTONATION Surburu Arapaho to anyone and have them ask to deal with Chris. Thanks Chris

Friendly, efficient, and generous. Overall excellent service!

Had my 2013 Ford Explorer sport in for oil change and tire rotation as I have had done there before. When I went to go home car almost died numerous times at stop lights returned to auto nation subaru and they checked the codes and said they couldn't fix the problem so they sent me to a ford dealer and their checking to see if they happened to knock something loose in the engine during the oil change. Waiting for results from the ford dealership. Was disappointed they couldn't or wouldn't fix the problem. Very disappointed with auto nation subaru on how they handled this situation. Bob OHare

My only complaint was I was told I was getting full synthetic but they switched it to regular without telling me.

Brought our '20 Ascent in for its first service. Though we purchased elsewhere, the service rep was friendly and courteous. The experience was fast and professional. As a side note, we experienced a small crack in our windshield the next day driving north. I called AutoNation, who recommended Premium Auto Glass. All very well handled! Thank you!

This was my first service/oil change at this dealership. Taylor Cox was my rep. He explained the process, both before and after the service was complete. He was professional and personable, we found a common interest in cats. The whole experience was pleasant.

Everyone was very informative and friendly. I went in for my first service on my new Ascent and also had an issue with a dead battery. They tested everything and explained everything and I left feeling comfortable that my battery was OK! Also decided to wait for service to be done and it was finished in a very timely manner.

First "Facilities", the easy one. They need a car wash station. "Customer Service" is a little more involved. They're a little more expensive ($120 for an oil change and tire rotation) than I would expect. This time I was also requested to bring the car back to have the air conditioning condenser replaced (the part in the engine compartment) and a "Starlink" update, both under warranty. I was originally scheduled from 9 AM to noon. When I dropped the car off at 7 AM I was told the Starlink update could be a problem and that might take all day. Called at 2 PM and was told the car was still being worked on. Got a note to pick it up about 4. The air-conditioner work was done and the the Starlink update came with a note. "Customer not subscribed to Starlink, update not needed." So why was I told it was required and why did the air-conditioning only condenser replacement take all day instead of a couple of hours? The rep passed it off as the air-conditioner being a lot of work. I can't believe it took the whole day when Subaru in their warranty letter said 2 hours for the AC!

can either drop off, or wait in comfy areas. Showed me the issue needing repair, and willing to work with me on special needs. Supportive on difficult decisions without being pushy.

Great customer service, quick and friendly. Free coffee and tea and other refreshments while you wait

Routine maintenance was quick and thorough. Justin B. Was extremely helpful.

The staff is very friendly and matched my low interest rate there at the Dealership. I love my new car! We will purchase all our future vehicles from AutoNation Subaru Arapahoe.

I worked with Lucas. He was fantastic at every step along the way. Initially, we communicated mostly by email; he was responsive and professional. When it came for me to complete my purchase at the lot, I was warmly greeted me at the door. Lucas and everyone else I worked with was great. There were no snags or "gotcha" moments, and the entire experience was fun and low pressure. I also got my Forester for an amazing price! I have another Subaru dealer that's much closer to my house, but I'm happy I worked with Lucas and AutoNation Subaru Arapahoe instead.

It was brought in for a airbag recall. I asked for an oil change of synthetic as well they did conventional which was cheaper. I didn?t ask for conventional I wanted synthetic. I asked them to look at a radiator leak. They found it said it?d cost $500 when it was done it was $800. When I give quotes in my job(HVAC) and that?s what it costs if I go over in time I lose money I can?t charge more. I paid and left because I have no intention of going back to this location for repairs or purchases due to the bad customer service and blatant lies over prices.

The staff is very friendly and matched my low interest rate there at the Dealership. I will purchase any future cars there as well! I love my new car!

Service was quick and efficient

Scott and Aaron are awesome! Great place to buy a car

Great staff. Tell you up front what is going to be done. How long it will take and hits there commitment.

I had a great customer service / servicing appointment by Taylor Cox. He was extremely timely, professional and followed COVID guidelines. Highly recommend using Taylor for your service appointment!

My salesperson, Mike Olenski, did a great job presenting options re: vehicles, options, and services. He knew his products completely and I was reassured by his years of experience and knowledge. It was he who made this process comfortable. I am comfortable knowing that Mike and his team will always be there to support me.

I had a great experience buying a car from this dealer. Fast, efficient and friendly service!!

Leased a 2021 Forrester and couldn?t be happier. The Sales and Finance staff were so helpful, responsive, and kind. What a GREAT experience!

We drive 25 miles to come to this specific dealership to have our Forrester serviced. They have the best staff and are always very respectful. Thanks again guys!!

Quick and friendly service. The service was completed on time.

The process was very prompt and efficient. The service representatives were friendly and courteous. I like the online appointment scheduling .

Your Review: Copy This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

As always, great and friendly service! Greeted promptly, they kept me apprised of repairs and costs and delivered as promised.

Shout out to AN Subaru and Russell! Russell responded to my online inquiry and had me scheduled quickly. Upon arrival, the car was up front for viewing and Russell on point with his professionalism, knowledge and thorough presentation. The process was smooth and non stressed and he even delivered my car that afternoon!

Car was thoroughly checked. Could not find anything wrong. Car continues to start without the previous problem.

Mike Olenski was a pleasure and absolute delight to work with.

Taylor is always helpful and provides great customer service

It’s always a good experience when ever I go to Thai dealership to service both my 2015 cross trek and 2015 outback!! Always keeping me up today what’s happening and letting me know right away if there are any delays. Bravo Zulu!!!

Had a great experience. Super easy and I’m in love with my new Crosstrek. Bobby was a lot of fun and made it easy. Thank you, Bobby!

quick and easy to do business. no haggling, t he real deal

Brought in my Jeep by mistake but they were prepared and ordered the necessary parts. Great customer service!

Staff always pleasant and wait time is minimal, thank you.

I am the owner of a 2021 Forester which I purchased through AutoNation Arapahoe (Denver, CO) on 2-25-21. I had gone to five other dealers prior to AutoNation and I was so very pleased with my salesmen, Ballez, D. He took the time to explain the car and all of it's features and he did the test drive with me which was so nice and very informative. As always, I wasn't pleased with all of the upper management and finance people until my final contact with a female finance person who made such a difference and she also took the time to explain the financing and other packages for the car.

Phone system for making an appointment is greatly improved. Whole oil change process was pleasant. Thanks!

Fast, quality work. Jason made everything painless, explaining everything so I didn't feel as though information was being withheld.

Had a good experience. Always updated me on the status of my car and what needs to be done by text.

Justin Bantock and his team at Autonation Subaru were just excellent to work with. Up front with the service and service needs for the car. I would recommend them to anyone.

Cody did an excellent job helping me resolve a tricky issue with my horn. Thank you very much.

Easy to book an appointment online, promptly greeted upon arrival and the service was completed in the time promised. The waiting area was nicely appointed, with adequate spacing and a pretty good cup of coffee!

Wonderful experience. I love this dealership. I highly recommend them.

We have had horrible service with Heuberger in Colorado Springs, so we drive to AutoNation on Arapahoe for any service work. So far, we haven't had a complaint. At first, I didn't think I would be able to get in on short notice, because the online form said there were no appointments on Saturday. But I called and they were able to fit me in.

Took my 2020 Legacy in for an oil change. 3 hours later found out my vehicle was not even entered in system. Once enter into the system it took another 30min before my car returned. Service didn't reset the maintenance alerts. Service did an inspection, however did not check the tire pressure on all 4 tire, only one and entered that tire pressure for all four (36psi). Recommend pressure should be 33 psi. Instrument panel pressure indicator showed 36, 34, 32, 33.

Had my 30,000 service they sure I had my car back in a timely manner And also I had a loaner car which was great. Good job!! Thank you 👍

My transmission went out 1500 miles past warrenty. Subaru cover the cost entirely. Always great service and Jason was phenomenal. Customers for life!!!

Nice job by Bobby, Daniel and the Financing manager.

Took car in for LOF. They did it as promised, They exsplected it to take 45-60 minutes. They missecd that by about 40 minutes (took about an hour and 40 minutes), but got the job done and completed the promised inspection as well. Much better service than what I got from Schomp Subaru last time and would recommend them far above Shomp.

good service, good conversation , great price

Everything went well and the service completed quickly

Excellent seevice. Need more attention to distancing.

Every time my wife brings our Subaru Ascent in you manage to deliver the car to her with all the settings in a big mess: no speedometer, all apps useless, etc.--either disengaged or not operating properly. She is 78 years old and not capable of resetting all those items your service department has screwed up. Now she has to make another trip to your facility which is very inconvenient and should not have happened. You need to remedy this annoying disservice.

The service department was fast efficient and a pleasure to deal with. I will be back.

Great job very nice customer service !!!!!!!!!!!!!?

When I arrived to pick up my vehicle, there was 3 people at desks. One was on the computer, one was on his cell phone and another was just sitting. Not one of them greeted me, asked if I need assistance and they never stopped what they were doing as if I wasn't there. Someone came from outside to assist me. When my vehicle was delivered, it was not sanitized, the floor was not covered and he had no mask on until he opened the door for me. This has been the worst customer service I ever experienced at AutoNation Subaru. I hope this was an off day!!

Just leased a new 2021 Subaru Outback Touring XT...the whole process was amazing....Mike helped alot by getting me the information on the car that I was looking at...and kept me informed when the car was finally delivered....It was the best car experience I have been through to date

Fantastic dealership. Great employees. My Sales Rep Jesse was fantastic. Worked the deal when through all of the details so I completely understood all of deal. 5th purchase from AutoNation. Will be back again.

Dylan was super patient and very easy to work with.

I have been using AutoNation Subaru as long as I’ve had my car and they have never disappointed me yet. Very professional and prompt service . They will be my go to service center for my car ..

Autonation service always gets me In right away and take excellent care of my car

Our Service Advisor was great and kept me up to date on progress of diagnosing my vehicle issue. They will credit the diagnostic fee towards the repair costs when I get that scheduled. Easy to schedule and they are very accurate.

The service was great oil change was $$. My wife was hearing noises from the back of the car after a road trip noise was found and repaired she happy with the work. Kanin Prasertsin was good at explaining everything done and how to use the fog lights, everything was up too our satisfaction.

The service department was most helpful. Taylor learning of the little driving I do - gave suggestions for my car to help keep in shape. It was appreciated & he followed thru by completing it for me right then along with taking care of the battery problem. So hopefully I’m good now!! Thank you!!! 😊

Great service and quick times. 😍

Autonat ion Subaru does top notch work. Jessica was very personable and they are quick and have a nice cozy lounge to hang out in while you wait.

Always friendly & helpful...my concerns get addressed

I took my Crosstrek in for routine oil change at Autonation Suburu and was impressed by their efficiency and honesty. Also, liked the fact that they sanitize my car before getting it back. I love my Suburu Crosstrek

The most amazing service I have ever recieved, thank you for your commitment in ensuring my delivery time

Good service very clean facility !

The service department was able to resolve my issue quickly and thoroughly.

Good experience they kept me informed about service being done and it was done in time they said it would be.

Just purchased my first new car in 20+ years. A beautiful Subaru Forester to replace my 1999 Subaru Impreza. I had to stick with Subaru. Autonation worked with me online to answer questions and make an appointment to test drive. Their website is great for doing your research. The purchase went fairly smooth. I was a bit frustrated that the Forester I planned to purchase was unavailable due to an error in posting to website. It felt like a bait & switch. That aside, my salesperson was very kind, professional, and generous with her time. Autonation's pricing, inventory, and financing were key to choosing the dealership for my purchase. We had no doubt about choosing Subaru. Love the car! Only things I would have done differently: 1) Check with my insurance before agreeing to AutoNation's windshield replacement coverage since it wasn't necessary as I was already covered for both glass and recalibration and 2) Verify what the floor mat package add-on cost includes. Brochure says all-weather are standard. If so, I overpaid for a package if plain old floor mats. There was no cargo mat which I thought was included. AutoNation hasn't returned my call. That aside, I'd purchase from AutoNation again.

Gary Esparaza was personable and professional. He explained what they were doing to my car and approx. time it would take' He escorted me to the waiting room and showed me where the coffee was. Service was done on time. Waiting room was clean with social distancing, TV, comfortable chairs and tables.

I got a nice loaner car from Enterprise. The repairs were done on time.

I was very pleased with my experience at AutoNation. I reserved a vehicle online and was immediately helped when I showed up to test drive it. The sales associates and finance team were very accommodating and respectful, and I didn't feel like I was being taken advantage of--unfortunately common for women at car dealers. The showroom and offices were very clean and all Covid-19 precautions were being strictly observed. My only complaint was that the car had not been fully cleaned/detailed when I showed up to test drive it, so I had to come back the next day once it had been detailed so I could get a good look at it and make a final decision about purchasing.

Excellent professional repair and customer service.

Great Service , adviser was terrific and fast clean

Excellent. Jason DeMars provided professional and courteous service for our 2016 OB

We have received excellent service from everyone at AutoNation. Chris T and Jason are outstanding.

We had one bad tire with about twelve thousand miles on it and they made my wife purchase 4 news one's I'm not happy about that the other tires are a little worn but look really good almost new we did not have it in our budget to get 4 new tires.

I purchased my 2017 Subaru Legacy from this dealership and every time I’ve brought my car in for maintenance I’ve had issues with their service. This last time I was in, I purchased and had them Mount, balance, and align four brand new tires. After I was called and assured my vehicle was done I picked up my car and took it home. I looked at the tires when I got home and noticed one tire was noticeable different than the other three. You could clearly see one tire said “inner side”. Service tech mounted it on the rim backwards and they gave it to me in that condition. The amount of negligence is upsetting when you put not only so much money, but trust in people working on your car and they don’t come through time after time. I can see this is a place to pump out customer after customer and car after car to continue bringing in the $$. Customer satisfaction and a job well done the first time goes a long way.

Took my 2020 Outback in for a recall of the computer system. Took car in Saturday morning and check was fine. Was quoted 45-60 minutes for completion. After 1.5 hours hadn't heard anything from my advisor so I went and tracked him down. He went and checked on the situation and said it was still hooked up to the computer. At the time I do not know if that was the truth or if my car had even been touched yet. He apologized for not keeping me in the loop which I appreciated but frustration had settled in . At this point the advisor did a good job of keeping me up to date on my car but it was another 1.5 hours before I left autonation. He did give me a free carwash voucher(10.99 value). He also said that I would be taken care of on my next visit. I do not know what that means. He also said that he would mail or email the paperwork to me so he could get me out of there but have yet to receive anything. The waiting area is nice with coffee and tea options and laptop charging area. The show about missing kids was depressing that was played on the tv was depressing but I don't know if the dealership has anything to do with that. This is my family's second visit to this service shop and have to say this is the second time I have been disappointed. There better be improvement otherwise my service dollars will be going some where else . For the recommend this dealer to a friend location my no answer is for the service center. Buying from this dealer was an easy transaction and overall a decent experience.

Notification indicated that the upgrade would take approximately 40 minutes. Upon arrival, I was informed that service would be approximately 1 hour. It took over 2 hours! Recall notifications should indicate what processes will occur and possible challenges in such upgrades. In addition, nothing on the returned work order indicated specifically what modifications were done.

Amazing service and quality!! Very thorough and felt so comfortable and no pressure. In an out in no time!! Made it so easy!

Everything was smooth and easy from scheduling to leaving. Only negative thing worth mentioning was that I received an email from Subaru, not the AutoNation dealership, when I got home from my repair appointment advising me of another recall. When I called AutoNation to schedule another appointment I was told that the email, which was worded completely different with no way to tell there was not a difference, was the same exact recall that I just had repaired. Not very thoughtful of the company Subaru.

Been going to this service shop for a couple of years. More expensive for routine service than the local mechanic shop, but for Subaru specific stuff, they are excellent: Parts are ordered promptly, communication is equally prompt, and the work is invariably of high quality. The service advisors are knowledgeable, gracious, professional, and almost always proactive.

Best service app I have had in a long time! I would recommend this dealership and service department to friends and family.

I have had a problem with my battery going dead. This did not happen for 2 years. Brought it to Groove Subaru and was told to start my car every day for 5 minutes. Called Svc Manager who was there on Saturday and he said I was not driving car enough miles to keep battery charged. Also was told it needed to run over an hour to charge. I came to Auto Nation and the service assured me they would find draining battery problem and did. Radio drain

Dylan and every people i met are very polite and nice

I took my car in for diagnostics and had a repair done that also revealed a more serious issue that was fortunately covered under warranty. I was provided a courtesy car while the repair was being done. My service rep Jessica had taken such incredible consideration to communicating with me through the process with daily updates and status reports.

The customer service was so amazing that I didn't even care about the cost. Had a hand full of things done to my 2019 Outback, which took them no time at all. I think it was 3 hours earlier in projected. Keep it up.