Excellent, prompt service as always. My service advisor was friendly and helpful. They did a multi-point inspection in addition to the requested service, so I left knowing my car was in good working condition.

Great experience buying a car from AutoNation.

I am so impressed with David and Dylan here! I was out at tons of different dealerships and decided just to give this place a final try for my day and I am so happy I did. I got a Subaru Forester here that was used and it is the best vehicle I saw that day even compared to some new cars I looked at. Everyone really listened to me there when I expressed my budget and I felt like they really cared about me opposed to just making a sale. The people here want what’s best for you and really help people feel comfortable getting a car that is going to fit them perfectly. Thank you David and Dylan for making my car buying experience easy and comfortable! :)

I had a great experience here. I was looking for a sedan type car, and Autonation Subarue Arapahoe helped me find it there. Terry was especially helpful, and made the process of buying the car smooth and easy, and he had a great attitude while doing it. I highly recommend shopping here if you are looking for a car.

I had a great experience here. I was looking for a sedan type car, and Autonation Subarue Arapahoe helped me find it there. Terry was especially helpful, and made the process of buying the car smooth and easy, and he had a great attitide while doing it. I highly recommend shopping here if you are looking for a car.

Waleed was so awesome. Everything was run efficiently and on time. They were quick too getting my car in and out. They made it super easy.

I had come into Auto Nation Subaru with some hesitancy. Some close friends of mine had skme bad experiences with AutoNation, and I really was going to try and look at other Subaru dealerships. But, Terry showed superior customer service from start. Despite some hiccups with my previous car, he was the only one who told me to still come in and he would appraise my car, even if I wasn't going to use it for a trade in!! Terry was the very first car salesman I have ever dealt with that didn't want to get me in for a fast sale. He convinced me of buying a Subaru 1st, not just trying to get me to purchase the first car I test drove. Thanks to him I sat and tested 3 different subaru cars, and I felt confident and excited in purchasing my Subaru Outback. Thank you Terry!!

Friendly service and very comfortable waiting room with plugs for chargers. Super convenient.

We recently purchased a 2022 Subaru Outback. We worked with Jeff Simpson and Matt Smith, who were both very helpful and professional. We are very happy with the whole process and we would recommend this dealership to others.

Eddie was great! Bob was a hoot too! Great place to do business with. Highly recommend.

Great salesman! Smooth transition from old to new! Service has been exemplary!

Thanks to Eddie for a great selling experience. Thanks to Bob in finance too! Will go there again!

ACTIVE DUTY MILITARY AVOID!! I was denied the sale of a new vehicle because I would not be registering it in the state of Colorado. The GM, Mike Smith, refused to personally speak with me about this situation, and when prodded about this issue he shrugged his shoulders and said "Ohh well. Too bad." No one should have to be forced to waive their federal rights in order to buy a car from a smug GM. This isn't my first purchase or issue with this dealership. While previously purchasing a vehicle in August 2020 I nearly walked on a deal after listening to how a GM was yelling at the salesperson. Experiences at this dealer have been mixed. I had a service manager tell me "That's why you shouldn't buy a $20K car" when they discovered my cam carrier was leaking on an Impreza at 70K miles and needed to replace every seal in the engine. The salespeople themselves and financing departments are outstanding and willing to work with you. They are knowledgeable and incredibly helpful. I won't be back.

Very good customer service. In my experience, never felt pushed by employees to buy anything. They cover uber transportation if I don't want to wait at their facility. Although they also have free wi-fi in their waiting room for anyone who wants to stay and get work done. Looks like they always have a solid team working together.

Bought a used car from Autonation Subaru and it couldn't have gone any smoother. Jeff H. was the best!! He answered all my questions and was very patient when I couldn't make up my mind. The next day when I realized there was a brake lamp malfunction I called Jeff and he right away got it set up to be fixed. The finance guy was amazing too!!

Wanted to update the my review after coming here for a year. Ean is extremely helpful. Cars stress me out and I’ve come in heated more then once and he’s been understanding, calm and very level headed. He explains what is most important to complete first when it comes to maintenance and always gives an accurate estimate when the service should be done. Still would recommend getting a second opinion when they suggest things above what is expected upkeep on the car. But I’ve continued to come here because of the service I get from Ean. Thank you!

Good communication paired w/professional advice & review of vehicle check. Completed work on time with no pressure approach. Highly recommend the service reps. Chris was very helpful!

Does good work but be careful of upselling. Went in for an oil change ($90+) and the mechanic recommended an alignment. When I pointed out that I had a week old set of tires on the car and watched an alignment done at that time it turned out that, "Oh, we just recommend it to everyone with that many miles on their car.

I have to say Chris, Ricardo, and Will where amazing. An oil change and front break check up was fast, as well as detailed. I supposedly had my rear break replaced in April, come to find out the company I went to never did. Chris made sure everything was in place and made sure my cross trek was in great working condition. They even gave me the old break pads to follow up with the other vendor. They made a not so great experience tremendously better.

I purchased my Subaru from Autonation almost 2 years ago and have taken it back for all of my maintenance needs. They are always friendly and informative and fast. I would definately reccomend to friends and family.

Stephanie and Clarissa were great to work with. Quick, nice and straight to the point. Was a quick interaction and everything got taken care of.

even though it was crazy busy on a Monday, they kept me informed and finished in a timely manner.

I always appreciate AutoNation Subaru on Arapahoe. The people are friendly and the service is dependable. They have a nice waiting area and they've always been efficient in servicing my car.

I had an extremely pleasant experience at this dealership. I recently purchased a Tesla, working with Lucas was both quick and professional. The sales department as well as the service department did a great job during the process. Tesla came with some scuff on the rims and a broken windshield from another dealer but they were able to take care of it and make it look pristine again. 5/5

Alejandra was an exceptional representative and had it not been for my ironclad resolve in wanting an Autumn Green 2022 Forester Wilderness, I would have been bought a car from here and drove off the lot today. She was incredibly knowledgeable on all the features I asked about, suggested options and upgrades for the Wilderness that I actually cared about when going through the build and price process, not only explaining the features but their benefits to my situation and what I want out of a vehicle. My biggest pet peeve when purchasing products is the arrogance and lack of care when dealing with sales representatives that occurs sometimes. This was not the case with Alejandra. She was able to convince me to build and price my vehicle with AutoNation without me feeling like I was being coerced, a rare and highly valued trait when dealing with people in sales. 10/10 outstanding service.

Since I moved to Colorado, I have only purchased cars from a different dealership. My current vehicle was needing to be replaced, so I discussed my concerns with my dad and he directed me to AutoNation Subaru Arapahoe as he has purchased several vehicles from them before. When I pulled into the lot, I was greeted by Jeff Simpson and discussed with Jeff what my situation was and he was great. I ended up purchasing a used vehicle from them and I am 100% thrilled with my purchase and will continue to go back them again. I was treated with courtesy and respect and the time frame was one the shortest times I've ever spent in an auto dealership. That made me happy. Everyone at this location was wonderful. Thank you all for making this transition so easy.

We had a very pleasant transaction during our purchase with Austin. We also had awesome service from Nick in service.

Excellent service and quick turnaround

I recently got my car in for service. The experience was fantastic. Jessica took great care of me and my car. Thank you guys!

I had great help and service from Todd and this dealership. They are very thorough and took great care of me! Highly recommend! 10!!!

Great and thorough service, highly recommend them to look after your Scoobie!

Top notch sales people very friendly and Knowledgeable. They re prepared and get you on your way to owning a new or used vehicle…

My husband and I had a great experience with AutoNation Subaru. Mike really listened to what we were looking for and was very helpful in finding just the right vehicle for us. The manager Matt also stopped to see if we needed anything or had any questions. Mike stayed after his shift ended to make sure we had everything we needed, and Schweta in Finance was also very helpful. We hadn't expected to leave the lot with a car when we showed up, but the whole process was so easy and painless that we were able to leave with a Subaru Forester that met all our requirements!

Good sales team but do not rely on them to service your vehicle. Poor service and lying mechanics.

Muy amables y muy atentos a tus necesidades .

Subaru did a good job getting my service done in a timely manner and made recommendations for future service. I will be returning for my next service.

Three calls to the parts department, held for 10 minutes, 20 minutes, and 30 minutes. My call was never picked up. Good luck with making money guys.

I made an appointment for April 7 at 7:00 a.m., Confirmation #X02520MVMP, to take my Subaru Forester to AutoNation due to a recall. The service technician told me when I arrived that I did not have an appointment, but they would do their best to accommodate me. Two service people told me they would perform multi-point inspections, but I told both of them not to perform the inspection because I had just had an oil change and the tires rotated and the mechanic had performed the same inspection two weeks prior to this appointment and I knew my car did not need any servicing. When I finally got my car four hours later there was a statement on Invoice #556639 that the customer requested a multi-point inspection. Not true. It appears AutoNation wanted to find something they could charge me for since they couldn't charge for the recall. I am glad I own my Forester, but I would never take it to a dealer for servicing as I would always question their integrity. On June 6, 2022 I took my Forester to AutoNation on Arapahoe Road because the sensor they had installed on February 23, 2022 (paid approximately $1,000 for the part and installation) failed and the check engine light again came on again. AutoNation installed two new sensors and did not charge for the new sensors. However, they told me I needed an oil change and new air and cabin filters. I informed Chris Turner I had an oil change and new filters installed less than five months prior to this visit. AutoNation inserts a statement on the invoice that the customer requested to have a multi-point inspection performed. This is an entirely false statement and is AutoNation's attempt to coerce customers into having unnecessary work performed on their car. I did not give AutoNation the authorization to inspect my car. Their "inspection" is a scam on their part and I consider it unethical. This will be my last visit to AutoNation on Arapahoe Road unless there is a recall and I am forced to take my car to a dealership.

Autonation Subaru did a nice job with my service order. Car was repaired same day, fast, for a fair price. Excellent communication from start to finish!

I used this dealership to order and purchase a new car and they were fantastic! I worked with Lucas to order and purchase my vehicle and he was very knowledgable, patient, and responsive throughout the entire process. I talked to a few other dealers in CO before deciding to go with this one and I'm so glad I did. Everyone else I interacted with in the sales and finance departments was also super great. Would highly recommend purchasing a car here.

As usual, staff was prompt, courteous, professional and explained details for my service call ( oil change, tire rotation and need for alignment)

Austin was amazing! He didn't try to BS me into a sale and was very easy to work with and very responsive to all of the questions I asked. I believe it was Andrea who assisted me with the actual purchase of the car as Austin wasn't onsite the day I went by. She was also amazing! Bob with finance...he's amazing too! My only disheartening mention is the issue I'm having with the passenger door of the vehicle. It seems the door opens intermittently when the doors are unlocked with the key fob. The door doesn't open at all when unlocked with the thumb pad. I can't fault the dealership for this as it may not have been a known issue at the time.

This location used to not be terrible to get an oil change. My last oil change, they wandered into the waiting area holding my air filters and trying to upsell me on like $1,000 of other services when my car only had 35k miles. In their effort to upsell, they forgot to clean out the pan the oil filter sits in so that was full of old oil. Their previous online service scheduler was all but useful. Couldn't pick the services you wanted in any easy way shape or form so usually had to try their online chat who would give me a number to call 50% of the time. They never communicate with you while you are in the waiting area. A 1 hour oil change turns into a 3 hour wait because they decided to do a recall repair while they were at it. But they won't bother to inform you of that so you just sit there wasting away. After 6 services here, they changed their online platform yet again so now it can't even find my phone number or vehicle in their system. Their online chat couldn't find an agent for me so it is time I moved on.

Great service and customer care.

Todd was exceptional in taking care of us, he answered all questions to our satisfaction. He went as far as printing information from the computer just to satisfy us. Shweta in the finance office did well to make driving our truck home much easier. Indeed, they added some extra sunshine to our day. I’ll do business here again in future.

I worked with Todd Schold for over a month trying to find the right vehicle. He could not have been more transparent and caring through the whole process. He even helped me get the car I wanted even though it was at another AutoNation. Todd, expect my business when I need another car! Thank you!

Great experience! Greeted in the drive area, nice walk around of my vehicle going over my needs and checking for things I may not have been aware of. Thank you card on my dash when it was ready with a gift in it.

Great experience!

Bobby Clamage is the man to see for an effortless and fun buying experience. It's 2020 but as a woman solo, you still get the whole gamut of typical salesmen and it can be hard to focus on choosing the right vehicle when you're being mansplained and talked over from every angle. Bobby was the exact opposite; a warm and welcoming persona, with down to earth knowledge and expertise in the brand. I asked questions I hadn't at other dealerships because I felt comfortable I was getting real answers. From the sales floor to finance, I felt cared for as a customer and as a future Subaru owner. Coming from Hyundai, I was pleasantly surprised to find so many people who work for Subaru entirely believe in the brand and aren't just selling you a product, they're genuinely excited about it. I was happy to have done business with a team that made me feel good not only about my purchase, but about who I was giving my business to. Thanks Bobby, Matt and Bob! Edit: The service department isn't great to work with and soured my experience with the dealership. The sale is over quickly but the service is what you depend on, and my great warranty isn't much help if I can't get the work done.

I just purchased a 2019 Subaru Outback Limited from Ross, Alejandra and Dylan at AutoNation Subaru and it was a great experience. They were both very knowledgeable and answered all my questions. The whole buying experience was easy and fast. They took time to show me all the newer features and how they worked. They found me a car I love. I would highly recommend AutoNation Subaru and specifically Ross Rohde, Alejandra Jimenez and Dylan Vance.

salesman didn't need to be mad and tell us we wasted his time. It was our FIRST stop to look for our 2nd car and we DON'T have to buy right there on the same day and choose from their inventory. It's not $10 decision. We test driven a car but color wasn't the one we looking for and price wasn't right in our opinion.

I just purchased a 2019 Subaru Outback Limited from Ross, Alejandra and Dylan at AutoNation Subaru and it was a great experience. They were both very knowledgeable and answered all my questions. The whole buying experience was easy and fast. They took time to show me all the newer features and how they worked. They found me a car I love. I would highly recommend AutoNation Subaru and specifically Ross Rohde, Alejandra Jimenez and Dylan Vance.😀

I just purchased a 2019 Subaru Outback Limited from Ross, Alejandra and Dylan at AutoNation Subaru and it was a great experience. They were both very knowledgeable and answered all my questions. The whole buying experience was easy and fast. They took time to show me all the newer features and how they worked. They found me a car I love. I would highly recommend AutoNation Subaru and specifically Ross Rohde, Alejandra Jimenez and Dylan Vance.

Very friendly and helpful and took care of me. Would recommend them.

I have called multiple places to fix my car, no one but Subaru seams to be able to change rear Automatic Breaks to me this is very inconvenient due to the high pricing. Once I got there they were trying to charge me a lot more for additional service required for them to change my breaks. William and Kyle were amazing and I could tell they weren’t there just trying to make another Buck. I really appreciate the service and I will definitely be returning back to this location in the future. I just feel like SUBARU should at least be able to provided other resources to the customer if they are not able to afford the maintenance costs especially when ONLY the manufacturer can service that specific Part of the vehicle. Overall a better experience than I expected to have.

They were very nice however there were long times waiting from when they would walk away

Great place! Jeff and Bob were wonderfully helpful and we got through our new car purchase quickly and without any hitches.

I originally went here because they were the highest rated on Angie’s List and I have never been disappointed. They are courteous and caring. And they don’t try to sell you something you don’t need. That was so important to me because I had a very bad experience in South Bend, Indiana at the Subaru dealership. I would highly recommend them to anyone who owns a Subaru.

they offered me 31k for my car the last second lowered it to 30.5k after i spent 3 hours waiting for the written offer because my car smelled like “smoke.” which i never smoked in this car before. - which even the employee confirmed he didn’t smell any smoke. they claimed they are going to list my car for 31k, but now i see it’s listed for 33k. overall full of lies and and a waste of my time.

Good quick service

Had to get some recalls done recently on my 2018 Impreza...other dealerships in the area couldn't get me in for months! AutoNation had me in within a week of my initial call and my car was all ready to go in no time at all...great customer service, and an overall great experience!

David Stein helped with the process of a 2022 Subaru Crosstrek that I recently ordered. He was very nice, patient and helpful with all of my questions! Great job David... Thank you, Esther Middleton.

Ask for PAUL he’s the man! Great listener, and got us out of there in great time, and was very patient. Great person thank you Paul

I came in for an oil change and everyone was so professional! I got a mocha from their coffee machine and worked for around an hour on my laptop. The service was very fast, friendly, and luxurious with the coffee machine. I absolutely recommend going here over other places for oil changes!

They did a good job, and were over the top in making up for longer than promised service time.

I had a great, pain free experience at Autonation Subaru Arapahoe. The sales person Todd put up with my requests for order status and was always courteous though I was no doubt annoying! I was happy that I had no markup on my order and that they didn't try anything funny. I know this is becoming more common with shortages these days. The overall pick up process was smooth and quick and I got more on my trade than I expected from them. All in all, if I am in the market for another Subaru, I'd go here.

Got me in quickly, were efficient and so helpful. Did a great, knowledgeable and professional job. So thankful!

Great at getting car in on short notice and did a wonderful job putting on new tires. Ean was easy to talk to and answered all my questions. Thanks

I came in to buy a previously owned car last month. And though I love my new car, the communication completely broke down after I brought the car home. My salesman, Michael, went from returning my texts once every 4 to 5 days to just not at all. Then I left a voice mail for one of the finance managers in regards to the warranty I purchased, and I never received any communication back. It seems as though all enthusiasm for your customers goes to the wayside once the deal has been made.

They got me my car and were always polite and friendly. Shoutout to my boy Sam.

Went in just to look, thinking of trading in our leased Impreza for a forester, but then got a crosstrek instead. They made it so all seemless and helped us still after the store closed to finish up paperwork. They helped us with the intention of us not ready yet but they made it so easy and told us that we would be under if we stayed with the Impreza. I've had nothing but great things at service as well, they always service my oil changes and they are all nice and have smiles! looks like everyone enjoys their job!

I recently purchased an Outback at AutoNation Subaru. I went in prepared and had done my research on vehicle pricing and financing. At first, I felt like I got less for my trade in. In my case, once the deal was done and all the details I felt like I got a fair deal. I was treated with respect and never felt like I was being taken advantage of. My advice is to go into the auto buying process prepared know the process and advocate for yourself and you can get a fair deal with AutoNation Subaru. I appreciated working with the staff there. As a consumer and generally speaking, the more you know and prepared for a big purchase the better off you will be.

What you expect in a Subaru dealership. On time. Drive up service. Clean waiting area. Coffee Bar. attentive staff.

Super simple to make my appointment online. Called a couple of days before to find out if my recall was going to be done same day or not. If not, I requested that a car be made available to me. Unfortunately, there were no available cars, but I was assured that they would have it done before the close of business. I was extremely happy when my car was done about two hours earlier than the time I was given! Nick B was awesome!!

The service in this place is really, really terrible. The service staff said it only took one hour, but after one hour, they said it wasn't ready. They kept me waiting, and nobody seemed to pay attention to me. I can't understand their behavior. This is my worst experience. They make me late for work. I will never come to this dealership again.

For anyone looking to buy a Subaru here in Colorado ... We had a very good experience at AutoNation Subaru, both buying (November 2021) and our first scheduled maintenance (May 2022). I never look forward to buying a car, but this time it was pretty painless! They are very professional and nice. Highly recommended.

I was looking for a good used daily driver and had seen a nice vehicle online at Autonations in my price range. I made an appointments and took the vehicle for a test drive. It was clean, serviced and ready to go. Seyad ( the salesman) was very professional and courteous. Pleasure to work with him. Purchase of vehicle went well and I was in and out in less then 2 hours.

Quick and easy appointment with all of the details laid out for my 36k maintenance appointment. I appreciated that they even called the Echopark where I bought my Subaru a year ago to verify which services had been performed prior to its purchase. I feel like I can trust Autonation to make the cost fair and that they want to right by me as the customer.

I was told it would take 1 hour for my oil change and it ended up taking 2 hours. I was never updated about the delay or why. In addition to waiting an extra hour, my windshield wiper fluid wasn’t refilled. This was my first experience with Auto Nation service department on my new Subaru. Definitely not impressed.

The only thing that I asked of the Fleet department in acquiring my new vehicle was that I prepay to have installed a 2-bike rack (non-Thule) and when we picked up, instead I had a 1-bike Thule Rack. The rep was basically like, sorry, can't help you. I got charged the same obviously for half of what I ordered. No advance communication. The rep acknowledged the error was on the part of the team there, but offered nothing to compensate. Even told me to order my own second rack off Amazon, rather than attempt a solution that I was absolutely willing to pay for.

Every time I bring my car here, the staff make it such an easy process, and are always polite and professional. I always feel like I understand what's going on, and leave feeling like my needs were taken care of. I feel much safer driving my car knowing that it is being examined and fixed so responsibly. Thank you!

Went in today due to issues with my Outback and Ean took care of me immediately! He’s been servicing my car for over year and does a fantastic job. Give that man a raise!! I’ll be coming back again and again.

Went in to sell our car. Salesman tried telling us that he was afraid to drive it and that it was going to start on fire if we drove it off the lot. We’ve been servicing and driving it for years and it’s in great condition. We took it to a shop afterwards to check what they told us was wrong and they were completely wrong, telling us all of these issues this dealership said we’re not correct. Bad sales techniques and very shady. Do not go here.

Mark from parts was efficient, effective and kept me in the loop until my part was in and then made sure and made a strong hand off to Nick in service. Nick had the part programmed with speed and tested for accuracy and then turned the vehicle back to me. It was a very good experience from start to finish..

When I dropped off my car, the rep received my vehicle and ran some basic checks including checking my tires, he informed me that my tires were good, I asked him what the reading was, he remeasured one of the tires but didn't know how to read his tool so he brought it over to me to show me that my tires are at 6/32". That left me with a bit of a bad gut feel. I dropped my car off for the scheduled oil change (didn't request any other services), but the team decided to do a multi-point inspection and I was informed that my vehicle needed an alignment as well as the cabin air filter changed. The car has 18,000 miles on it, it isn't pulling at all and drives perfectly straight, when I talked to my service advisor they said its because that's what's recommended by Subaru, the same was said for my cabin air filter. They also mentioned that the TPMS system had an issue. At this point it seemed like I was just being sold services that I never asked for just because I had my car in. This was quite a different experience from my first 2 oil changes that went very smoothly. I asked them to please do nothing to the car other than the requested oil change. When I picked up my vehicle there was indeed an issue with TPMS, the light was going off. As I was driving I noticed the car seemed to have a pretty bouncy ride and checked the in dash tire pressure readout and my tires had been inflated to 51 psi and that was why the TPMS was going off. When I got home, I double checked tire pressure with my gauge and confirmed the tires were over-inflated. I took out the excess air in the tires and took the car for a quick drive and everything cleared up. This experience did not leave me wanting to ever go back to this dealership, if something so simple as an oil change can add this many problems to my vehicle what would happen with a more major service? Its a good thing that I'm at least competent around vehicles any other customer would have had a bunch of unnecessary charges on their hands. The staff was polite but seemed to be very inexperienced and untrained to do their jobs. Update 5/13/22: I've been trying to get a hold of the general manager as requested. Have place 3 phone calls with no luck (left a message on the last one). I've been engaged with the general manager over emails to setup a time to talk and we have failed there as well. While it's great to publicly respond that you want to address the situation it would be good to show that effort and make it happen. Knocking down my review by 1 star due to challenges with getting a hold of management. It further confirms my opinion that this dealership doesn't care.

Lucas was absolutely fantastic! He went out of his way to ensure he provided the best car shopping experience possible. I will 100% go back to see him the next time I am looking for a vehicle.

Great efficient service as always.

Great service - professional. Explained everything needed to be done. Thank you

Great experience and a great area to wait in!

Great experience at Arapahoe Subaru. We were met by a great sales associate Robert . He listened to our input about a car that would fit our needs and budget. He walked with us around the lot and showed us the available vehicles that might fit our needs. We returned the next day for a little road test and found the vehicle that fit our needs. Russ helped us through the financing while the car was prepped and we left with our new crosstrek. Thank you for a pleasant car buying experience.

Lucas was extremely helpful and easy to work with! Buying a car during this car shortage is tough but he helped us out a ton!

Wanted to purchase a car that sat lower than my 2017 Toyota 4Runner so my kiddos could easily climb in. Naturally, a Subaru Outback was the choice. AutoNation Subaru Arapahoe took my five year old 4Runner with 65k miles for $6k less than what I paid for it new! I was able to custom order a 2022 Outback Touring XT with everything I wanted in mid March. The car arrived two weeks early at the start of May. My dealer, Jeff H., wasted no time getting the car ready, paperwork prepped before I got to the dealership, and processing the purchase. Easy process to get a perfect customized vehicle ordered and they took my old car for more than CarMax or Carvanna.

During their complimentary inspection they tried to upsell me two rear taillights, plus all the labor involved. I declined, picked up my car when my service was done, and noticed the headlights were off. The headlights were off, the lights weren’t burnt out. Real grade A technicians they got there 👍🏼

To tell youvtge truth it was not a pleasant ecperience. Firstly I am extremely unhappy anout this situation I have a 2016 Crosstreck that i only owe 1900$ on and was looking forward to not having a car payment. The check engine light had come on a few weeks ago and so i scheduled a maintenance appointment. Between the time I scheduled and the actual appointment tha car started making a clacking noise. So i stopoed driving it. When I did get it in for service I find out that there Is a rid bearing failure which according to your service techs its only going to be 14000 to fix and thats worst case whats the best case it still may need some engine work and that is only 13000. This is in my book still a new car its a a 2016 with only 85000 miles on it. It SHOULD NOT have this problem, and its completely not worthvit for me to have it fixed for that cost. So I start researching and find out that subarus from 2013 to 2017 have an engine problem with oil consumption and it has been causing catastrophic engine failure way sooner than expected. So I call Subaru of America and tgey look into it for me and tell me that they found that I wasnt serviced quire as often as it should be and that tgey would graciously give me 1350 towards the purchase of a vehicle. So at this point my confidence in Subaru is basically shattered. So i still do some looking and for my needs it really is the best option plus with the engine issue I figure that Subaru will also give me the best value for my vehicle. Now bear in mind I was not expecting to be in the market for a new vehicle or a different vehicle forcat least another 20 or so years and COVID has my life completely ipside down my wife has had it 3 times and still isnt back to work full time. So to say the least I’m not really in the position to purchase a vehicle period, again I would not even he in the market if it wasn’t for this engine issue that I am certain is a manufacturer issue. I have only ever had the vehicle serviced there and have never had any warning lights come on with exception of the check engine light when it did come on. So I look into newer used vehicles and find a few viable options and start talking via email to Jeff he offers a trade value of 8000 which is not bad but not the total worth if the vehicle if it did not have its present issue. So i figure lets give it a shot see what can be done and I maje an appointment with Jeff. So I get there and Im approached by Mr. Stein and am told that Jeff explained to him my situation and that he would help me until Jeff was available. Tgen he cones back with Jeff and Jeff states that he is basically busy and Mr. Stein will be helping me thus of course makes some red flags go up in my mind. Well any way I fidure between the trade value and the offer from Subaru of America I should have som decent amount if room to play with only to find out that the really slap in the face amount Subaru of America sent me was only for the purchase of a new vehicle which come on doesn’t even buy me the steering wheel of said vehicle. So long story short I get a big FU from you all and Subaru. There us nothing anyone can say to me that is going to convince me that the issue with my car is NOT a manufacturer issue that Subaru themselves should make right however they seem to have no intention if doing so. Greg Sent from my iPhone On May 7, 2022, at 09:49, Matthew Smith wrote:

Ignored at other dealers. Within 2 minutes of getting to Auto Nation Subaru Robert met us with a smile and we started looking at cars that might fit our needs. The next day We were test driving and made our decision. Robert had the car prepped while Russ took care of the financing. They answered all our questions and made us feel very comfortable. I would highly recommend Auto Nation Subaru They are very friendly and professional. We left their dealership with 2022 Crosstrek and couldn't be happier.

The dealership was just ok with the service not awesome but also not bad. This is a new Subaru so it was a first time service and had hoped you would of offered a first time oil change incentive or special. It would of been nice if the tech had reset the oil change reminder.

Shop with Sampson! He was friendly and too the point. I left with exactly what I wanted :)

This was my first time buying a car and I could not have asked for a better experience!! Terry talked me through all my options and I decided to purchase a new 2022 crosstrek. I placed the car order March 1st and picked it up yesterday! Terry made my entire car buying experience so easy and stress free. I really felt no pressure during my entire car buying experience, which is amazing. I wasn't bothered with endless phone calls or anything like that. I felt taken care of and like he was looking out for my best car interests. I cannot recommend Terry and this autonation subaru enough!! Thank you for such a great car buying experience!

This dealership is not truthful with their diagnostics and I will not be taking my business here again. My AC stopped working in my Subaru crosstrek and I was quoted $1200 over the phone for a new compressor if that was the issue. I bring my car in and get quoted $2000 for the compressor. I decided because of the difference in price (which they would not clearly explain to me when I asked why the increase) that I would take my car elsewhere. I take my car to another maintenance shop and find out that my compressor is FINE and that I actually have a valve leak. Just like that my AC is repaired and working great. I go back and ask for a refund for my diagnostic fee and was flat out refused because they have “done work”. Your job was to figure out the problem in my car and you did not do that. Bottom line - It is NOT okay to flat out lie and take advantage of people.

Jessica & Waleed both did a great job of keeping me informed on the status of the work & the issues found with my 2010 Outback. Thank you!

Amazing service from Terry and Matt. They were both able to find solutions to some problems and always made sure everything was good

Out of all of the vehicles we’ve purchased at various dealerships, none have held a hand to the excellent service we received at Autonation Subaru! From initial contact via text with Terry, we were treated with the utmost professionalism. Terry was awesome from the second we were greeted at the dealership. Although he was with another customer when we arrive he took the time to get us situated and allowed us to view the vehicle he had set aside for us. Bob In Finance is hands down the best person I’ve ever experienced in purchasing a vehicle! He went above and beyond for us through the entire process and is an amazing person all around. I could go on further, but would highly recommend this dealership if you are looking for a new vehicle. We will be back to purchase again in the future for sure!!

I bought a used Subaru from another dealer, the car had some minor issues, plus I wanted a second key. The whole staff was friendly and attentive. Chris, the service advisor was especially helpful and has likely secured my continued use of their services in the future.

It was a easy process. I worked with Todd whom I would recommend. Remember it always takes longer than you think but when you put it into perspective it is much shorter than buying a house. Everything went smooth no surprises and they even pulled up our trade next to our new car to make an easy swap. Also they had inventory of a few new cars where other dealers do not.

The sales person and sales team were friendly and things went smoothly although the signing of the paperwork felt a little rushed. Due to supply and transportation issues as well as an earthquake in Japan (which caused the plant to be shut down for two weeks) we waited a month longer than expected for our vehicle but we were kept informed. There was some confusion on our part about “Gap insurance” and we were assured it was included in the lease. We did have to go back to the dealership to resign some papers for which we were compensated. All in all it was a good experience.

I've always had great service for a dealership service shop here. But it's still a dealership service shop. Therefore, you will get nickel-and-dimed for everything. So I just do my basic bi-yearly maintenance here, which works fantastic! Especially since I've prepaid for oil and tire service for the first 4-5 years of owning my new car. So everything falls under the protection plan.

I originally came into the dealer just to do a test drive, as I was still researching which make/models I was wanting to purchase. I went in on a Saturday and it was busy, but I received help super quickly and had a test drive. During the drive, there was none of the weird "do you wanna buy?" pressure, as it was understood that I wasn't wanting to purchase that day. It went well, and I was able to step out without any pressure. I kept thinking about the car and ended up coming back and buying it. The entire process was smooth and the employees were kind. I felt well guided and comfortable throughout the process. Which is really awesome because I am so young, and no assumptions were made about me. Thank you!

Great costumer service

Quick, honest transaction. Without haggling and price/apr changes.

I would reccomend AutoNation Subaru Arapahoe for many reasons. The entire team is genuinely concerned about their customers satisfaction and wellbeing. Jeff Simpson was the very best representative I've ever dealt with. Jeff gave peace of mind to every step, and took measures to ensure truth and fairness. Alejandra in financing was so welcoming, cheerful, and spent time ensuring the best agreement for me. Everything expressed was delivered and then some. I never felt rushed, communication was excellent, and good faith was honored. If you're considering a car purchase of any kind I would highly reccomend AutoNation Subaru Arapahoe be your first stop.

I’ve only ever brought my vehicle in for maintenance but every time I have it’s been a good experience. The staff are friendly, professional, and knowledgeable. More importantly they communicate really well anything they find during inspections and work with you to figure out when/if you would like to get any other work done on your vehicle. I generally don’t look forward to getting vehicle maintenance done but so far it’s been a good experience here.

Jessica was extremely good at keeping me informed about the process of getting my repairs done. Thank you!

Todd worked hard getting me into the car I was looking for, put up with all my endless questions and even swapped around and shopped around looking for the right trim packages when I couldn't make up my mind. Made my car buying experience an easy one.

The finance manager, Philip, is a fountain of knowledge. Super helpful and kind, gave suggestions and answered loads of questions I had. I got my lease here three years ago, and had a great/easy experience with everyone here. From salesman, to sales manager to finance manager. I would get a lease here again, however, I now live out of state.

I’ll admit, waiting two months for my CrossTrek was the longest two months ever, BUT it was worth the wait and Lucas was 100% transparent about the timing from the day I ordered the car. It even showed up a couple days early, and I was in/out driving off in my new car in about 1.5hrs. It might’ve been 2 hours, but I was on cloud 9 thinking about my experience at AutoNation Arapahoe Subaru.

I took my Impreza in for an oil change, tire rotation and inspection. Appointment time was convenient for me (8:00 am) and the service was quick and thorough. The waiting area was roomy and comfortable. Staff was friendly and professional.

This particular dealership I will say is very professional. The salesman Todd Shold is great not pushy. But very informative on the vehicles. Our purchase may of not worked out. But had nothing to do with Todd Schold or management. I will definitely go back when the time comes.

I ordered a new WRX in February. Lucas and AutoNation were great every step of the way. Definitely recommend this dealership.

It’s a new world and I don’t think there is a place for a dealership anymore. I was unable to get anything from them that I had hoped for. Knowledgeable sales associate (I learned more from reading on line than he knew), colorful brochures (they had none and asked me to read on line), cars to look at (they had only one, so was unable to see the different options), test drives (only one car on lot), paint samples (look on line), discounts (prices are set, dealer only marks up). I think they would do better to close the dealership and build a virtual reality headset with all that you need. I’m still waiting for the car I ordered, looks like it will take 6 months. I understand supply chain issues. Would benefit from better communication. Like the dominos pizza app where it tells you the stage for your pizza and has an accurate ETA.

Great Service,

I ordered a 2022 CrossTrek back in February. It arrived last week. Lucas was great throughout the process, providing me with updates along the way. He was a pleasure to work with, and I love my new CrossTrek! 🚙 ✌🏼 ⭐️ ⭐️ ⭐️ ⭐️

Hate to be the “I’m never buying a car from here ever agin” person but unfortunately that’s that what’s happening. Before I took the car home they ordered me new hub caps and one less than a week after having the car one of the caps falls off and when I try to get a hold of the sales rep who told me to reach out to him if there are any issues ignores me. Now I’m spending $1000 dollars to replace pads and rotors. Certified preowned is just a gimmick they like to use.

This is my go to Subaru dealership every time I have questions or concerns about my vehicle! I purchased through auto nation and i'll continue to get my car serviced here because of the friendly, helpful and understanding staff. My most recent visit was because of a check engine light (which turned off RIGHT before I pulled into the garage) but they went over everything anyway and found a hairline fracture in my O2 sensor line. I appreciate that they took the time to check everything out even if my check engine light went off prior to my appt. 10/10 recommended this dealer!

We have purchased a number vehicles in our lifetime for a number of different dealers and this experience was by far the best. We co-purchased a Subaru Crosstrex with our daughter it was a surprise for her graduation. Our sales person Todd was very accommodating and knowledgeable. He even helped us get a bow on the car for the surprise. While we walked in with our own financing we ended up using the dealer financing and our financing specialist Alejandra was absolutely amazing to work with straightforward and no BS and no run around. I would highly recommend this dealer and this team in your next purchase.

Friendly, got my vehicle recalls done in a timely manner, and provided me transportation why my vehicle was down. Could not ask for more.

Clean dealership, friendly and easy to work with team, accurate lead time forecasting for new vehicles, transparent throughout the whole purchasing process. We are loyal Autonation customers (Jeep, Ford, Subaru) and will definitely be buying from them again.

I bought a 2022 Forester from AutoNation Subaru On Arapaho . Love the vehicle and hands down the best car purchasing experience I’ve ever had. Very professional but also personable from Jeff Simpson our salesman to delivery day follow up by Matt the manager to make sure that we were 100% happy with our buying experience. I,ll be back when it’s time for a new car.

Quick, efficient and friendly experience! Got a great Outback at a great price!

I used to really believe in, and connect with the business constructs os Autonation Subaru. My faith in what they do, what they claim to help and customer care has been destroyed. Here’s why: I purchased a premium model from them back in 2018. Paid cash. Did not “negotiate” all the minor bs. Even paid extra for servicing. Have been incredibly happy with AN Subaru since. Until today. Having received a text message coupon for service and parts, I took my vehicle in for service. It was an 8 hr long process. It started with me first in line first thing in the AM and when the rush started, the coupon was last on my mind: The vehicle was completed when said, but my phone was dead and could not pull up the coupon. When home and phone was charged and was reminded of said coupon, i called and was told the rep that handled my car was done for the day and gone home. The next morning I called and was given to a service manager who basically said “too bad, so sad.” My coupon didn’t mean a thing. You would think that IF they text a coupon they might remind you by asking if you had a savings coupon or directly telling you. NO. What is their point? Why would they use such a ploy? And not honor? FU AN Subaru Arapahoe. FU. No, I won’t trade my vehicle, service my vehicle or ever buy a vehicle from you ever ever ever again. Bad business policy.

I scheduled my car to be serviced online, it took about 1.5 hours and I was able to sit in their lobby and work while I waited. It was quick and easy.

I used to really believe in, and connect with the business constructs os Autonation Subaru. My faith in what they do, what they claim to help and customer care has been destroyed. Here’s why: I purchased a premium model from them back in 2018. Paid cash. Did not “negotiate” all the minor bs. Even paid extra for servicing. Have been incredibly happy with AN Subaru since. Until today. Having received a text message coupon for service and parts, I took my vehicle in for service. It was an 8 hr long process. It started with me first in line first thing in the AM and when the rush started, the coupon was last on my mind: The vehicle was completed when said, but my phone was dead and could not pull up the coupon. When home and phone was charged and was reminded of said coupon, i called and was told the rep that handled my car was done for the day and gone home. The next morning I called and was given to a service manager who basically said “too bad, so sad.” My coupon didn’t mean a thing. You would think that IF they text a coupon they might remind you by asking if you had a savings coupon or directly telling you. NO. What is their point? Why would they use such a ploy? And not honor? FU AN Subaru Arapahoe. FU. No, I won’t trade my vehicle, service my vehicle or ever buy a vehicle from you ever ever ever again. Bad business policy.

This is the go to AutoNation. Matt Smith focus is on customer service and building a long term relationship with his customers. Instead of having my car serviced I am very pleased with the new used car I purchased. Excellent service and sales department to meet your every need! You won’t be disappointed.

I searched online for a vehicle and inquired about one at AutoNation Subaru. A sales person called me back same day. When we went to test drive the car to my surprise it was a very pleasant experience. Alejandra was very professional and assisted us very well throughout the process. I would definitely use them again in the future.

New Purchase was ok, could of been better but with limited stock and wanting a vehicle just had to take what they had. Recently sold the vehicle back and was Ok... Took a long time to get the offer it felt like a hour and left with a check but no paperwork. They had no idea how to cancel warranties, called multiple times to get transferred around and around with no call back.. Bob Baker a manager there finally helped me weeks later, Thank you... Auto Nation corporate was who finally helped me but its not a fast process, but at least they could back date to the deal date. Service was Ok, warranty parts came in and nobody called to notify me to schedule with service. Once I called to follow up they said they only hold parts 30 days luckily they still had it. Not sure why I had to tell service what I needed replaced when they had the part but they in the end got it replaced successfully.

Great experience with Jeff (Salesman) and Dylan (Finance). We had to only wait 5 days for our vehicle that we bought sight unseen off the truck, and it was perfect! This is our first Subaru and we love all the details in the new Legacy.

Look no further! I just had the best experience as a customer at AutoNAtion Subaru on Arapahoe Road. Let me start with my amazing sales rep, Mike Masi. He bent over backwards to meet my every need. I have a severe health problem that can be life threatening. I am extremely allergic to scented products. He showed me a beautiful 2019 Subaru but unfortunately it had a very strong scented vent clip on air freshener in it from the previous owner. I told him I wanted to test it out and buy the car if he thought he could get the smell out. He worked with his team to do everything humanly possible to get it cleaned out using only specialized cleaners. He got his manager, Mike, involved and he was equally amazing. He basically said that he would keep trying different cleaning techniques and if that didn’t work, he would create a backup plan for me and explore other options. This is all during the biggest car shortage I have ever experienced. They could have just told me to step aside because they had buyers lined up that wanted the Suburu, but instead, they were empathetic and determined to solve my issue. They were extremely responsive and available by phone and text anytime. To add to that, the car was in mint condition, but the price was slightly below blue book and they worked with me to get the lowest interest rate possible. This is how car buying should be!

I got the opportunity to work with Chris at Autonation Subaru. He was very professional and kept me informed through the entire servicing process. I provided good recommendations and completed the servicing on time. Absolutely recommend Autonation Subaru for your Subaru's needs!

Very informative and responsive to my needs

I brought my car in to program a key fob that I bought online. Granted I didn’t buy it directly from Subaru but the site did say it was for my make and model. Long story short, after asking where I got it Arapahoe Subaru said they couldn’t make it work (surprise) and charged me $200 for one of theirs. When I got it back it was identical, word for word on the back of the fob (country of origin, mfg, etc.). I feel if I told them it was the original fob I got weigh the car that they would have been able to make it program. I think they took advantage of me. I’ve been getting my car serviced here for years but this experience left a bad taste in my mouth. Don’t think I’ll be back.

Good

Overall my experiences with Autonation Subaru's service department have been really good. I think they are professional, honest, and quick to resolve things. Even the more difficult fixes, where I've had to bring the car back in a few times, were handled well and thoroughly. The only bad experience I've had is Subaru's dash lights come on when the fuel cap isn't secured tightly. I didn't know that, and brought it in because I was concerned the computer wasn't functioning properly. They tightened the gas cap - that is all they did - and they charged me a $100 dollar diagnostic fee for having done so. This could have been as simple as them asking me if the gas cap was tight, and teaching me about it, but instead they were greedy and in my mind, charged me for something unnecessarly (I bought two cars from them new). Even though they took advantage of me, I still use them, because the good has outweighed the bad. But I can't give them 5 stars because it was poor customer service to charge $100 for tightening a gas cap.

Excellent service, my car was clean and ready to go with a full tank of gas!!!

Oil change was quick and easy. My only complaint is that service can't help with Starlink because it SUCKS!!

The service team at AutoNation Subaru are friendly and helpful on every visit. They fit my repair into their workload even as a last minute schedule change, just so I don’t have to make a second visit. I’m now spoiled for other service providers in the area, because I have high expectations based on this gold standard in service.

Bumpy from day 1 to month 6. They have the amazing ability to screw you over financially and make you keep coming back to the dealership to correct the errors they made (paperwork, car service, etc), all while smiling and trying to convince you they are doing you a favor. They increased my payment AFTER I signed the contract by forcing me to either add an extended warranty or return the vehicle, they forgot to close out my credit inquiry request so I kept getting hits for 2 weeks after the purchase, and they stopped responding to me when I reached out about issues with the vehicle within the first month of ownership. When I showed up in-person to have them fix the issues with the truck that were not disclosed or just not properly inspected prior to sale, they said the warranty they forced me to purchase did not cover any of the issues. Worth it to pay a higher no-haggle price and get good customer service at one of the other national dealerships.

So far AutoNation Subaru Arapahoe has taken really good care of me. Buying a new car can be so stressful but they were really patient and talked me through everything. My new car didn't have the spare tire tools when I bought it but my family went back and talked to the manager and he took care of it for us which I really appreciate because I want to make sure I'm safe on the road. Lastly, I recently went in for an oil change (which I prepaid for when I bought my car) and they were excellent. The service team was very helpful, communicated well, and worked quickly even on a busy day.

Bought my Subaru here a year or two ago. Brakes have been acting weird so I took it in and received a quote for a part from a small shop my family has been taking cars to for years. I had the part under warranty with Subaru. Brought my car to the dealership and AutoNation Subaru refused to even look at the part, and then quoted me an insane price for a DIFFERENT part of my car that DID NOT need replacing... Wouldn't recommend buying or taking your car here.

My experience purchasing a new car at AutoNation Subaru Arapahoe was excellent. My salesman, Brian, kept me informed on the status of my car’s arrival and was very patient while explaining the features of the car.

Very good experience. Justin helped me find my vehicle and he was amazing throughout the entire process. The only reason why I dont give 5 stars is because there was a lot of waiting time at the dealership and it could've been shorter. Justin helped me understand all the car features and pricing.

Very quick and easy experience with Philip. I plan to buy/lease from this location again.

Excellent service. Diagnosed accurately I'll definitely be going back DF

The service center always does a great job on my 2 Subarus. On my last visit, I had a whole host of issues known and unknown they fixed, and while it took awhile, I know they did a thorough job. They also took the time to chat with me and explain anything that was different than expected. The waiting area is clean and pleasant.

My sister and I had a great experience! Jeff our sales associate was great and very upfront and honest about everything Finance was great, too. There was no pressure to purchase a car which I really liked.

Juan Sakamoto helped me a lot. He is very friendly and enthusiastic. Even after we bring car home already, he still cared a lot

This was one of the worst and most fraudulent experiences I have experienced. I purchased a brand new car. I noticed it had damage to it. When I brought it up to Matt the sales manager he showed me the receiving paperwork that had notes about issues. Another employee stated they saw the issues but did not think it was a big deal. They took the car to "their" body shop, and the minor roof dents had actually been more serious. A corssmember in the top of the roof had been disconnected completely and the entire roof needed to be replaced. Side note, the car was taken to a body shop north of the city, not their actual body shop. Another manager Michael called me and could not have been more rude. I told them I was coming by the next day to return the loaner and I wanted a full refund. Apparently, without my knowledge, they had processed a refund the day before. I was never told anything of the sort. This place is shady and I would avoid at all costs. I plan to be filing a complaint with the state.

Overall, I had a good buying experience at the dealership - sales and finance staff were super helpful and pleasant to deal with. I'm giving it 4 stars instead of 5 because I took my new-to-me used car for an independent inspection the day after I bought it and found that the wheel bearings were bad and there was a oil pressure leak. I called the dealership and they arranged for me to bring it back in for a fix and gave me a loaner for the day it was in the shop, all at no cost. The issue got resolved promptly, but it was annoying to have it. That being said, I would still recommend AutoNation Subaru Arapahoe, with the caveat of being sure to get an independent inspection before your 5-day-return grace period is up to ensure all is in good working order.

Todd was very helpful and kept me in the loop. He was available to answer my questions and updated on the process of my car!

Always great service!

I was a little closer so went here over Groove Subaru where I usually go. It is more expensive, took like 20min to get a windshield wiper that was pricier than Groove and even paying was a whole thing. Will drive further next time.

Had a 60K service on Outback. Needed alignment. After waiting there for 6.5 hours, I was told all is good and I was ready to go. The alignment was not taken care of. Instead of pulling to the left, it pulled to the right. Also, on inspection report it states battery terminals were checked and satisfactory. Two days after spending over $2K, the battery was dead, and the terminals were completely deteriorated. Not sure how that can happen in two days. A third issue is the service sheet states windshield fluid was checked and satisfactory. In actuality, it was dry when I tried to clean window on same day. After letting the tech know of these issues, she tried to have me schedule a time to come in to rectify. No trust to take to them to fix, when the basics like this were skipped and labeled done. I don’t believe they did what they were paid to do, and simply skimmed on service while charging heavy. All-in-all, the absolute worst Subaru maintenance experience I’ve had. I will not be going back, and would recommend to them that maybe instead of trying to schedule too many service appointments, they scale back and actually focus on doing what is right by their customers. Would not recommend. Highly disappointed and will take business elsewhere.

Always get good service here. One of the machines went down but they figured it iut and kept me updated through the process. Good waiting room too.

My last visit with Taylor was good. Quick service and advocacy on my issues with Subaru.

staff extremely courteous and thorough and my vehicle was ready on time

Honest and service times are quick.

I took my Forrester in for the 6 month service this week and AutoNation was great. Explained what they were doing, finished quickly and gave me tips on when to schedule future service and how to find coupons to make it cheaper. Will definitely go there again!

They really take care of you from start to finish!

I love this Subaru dealership. I handed in my Impreza and bought a Forester, and I was so impressed with how nice and helpful sales, finance and service was. This isn’t my first time buying a Subaru and I can honestly say this was the best experience I’ve ever had. Especially as a woman at a car dealership - they treated me with respect and listened to everything I said. Terry and Bob helped me and they absolutely rocked (Terry was in sales and Bob was in finance). The service manager even gave me recommendations on who to ask for in service at other dealerships since this one is unfortunately a bit far from my house. So impressed with everything!! Highly recommend.

As a person that has purchased several vehicles in the last 35 years, my experience w/ Lucas was excellent. The entire process was free of stress and pressure, and Lucas was knowledgeable, polite, efficient, and appropriately passionate. I highly recommend.

They wanted almost 9000 to fix my car that I just bought in November and they would not work with me on a trade in. I was told to donate my car to the denevr rescue mission and that there was nothing they could do for me. For all their slogans and promises to make thing right they definitely did not do that!

Had a great experience here. Very friendly. They jumped through hoops to make sure I was happy.

Austin Guinn was our sales agent and he was fantastic. He got us taken care of from day one through closing. He made the experience better than I thought it was going to be. Robert Baker was terrific as well.

Everyone I worked with was so kind and patient I never felt rushed into a decision, very helpful and would definitely recommend!

Me ayudaron para obtener un muy buen carro y tuvieron paciencia por que era mi primer crédito , me explicaron muy bien y fueron atentos , ademas que tenían a un vendedor que hablaba español eso fue muy bueno para mi por que es mi idioma de nacimiento, y me encanto poder comprar un carro que tiene garantía y no tener dolores de cabeza con carros viejos que uno nunca sabe cuando se le van a dañar, así que creo que este servicio de comprar usados garantizados es excelente

AutoNation took excellent care of us and our Subaru. They were professional, courteous and went out of their way to ensure our Outback got all of the repairs/maintenance it truly needed. They even gave us a loaner when insurance didn't cover. They said they wanted to make sure they treated their customers right even when it meant footing the bill - wow! This wasn't the first time we experienced AutoNation's excellent customer service. They excelled on both occasions and consistently scored 10/10! We will highly recommend AutoNation Subaru to all our friends, family, and anyone who is looking for a great service oriented dealership.

Easy and quick basic maintenance!

Great personalized service. Also, a really nice place to hang out while waiting.

Was told it would be an hour and a half for an oil change. Was waiting over 2 hours. When I got home I noticed they’d taken my other cars keys off my keychain and never gave them back. After 3 attempts to call with them saying” we’ll keep an eye out for them”. They found them hanging in the lockbox. Not the best.

Friendly & professional. I was in and out faster than expected. The service tech took the time to review everything that need to be done and explained the service thoroughly

Sales and service is exceptional-but not worth a $129 oil change and rotate.

Extremely rude salesman, lied to by sales manager, and no one seemed to care.

Very professional staff! They made this an easy in and out service. Taylor was very helpful.

By far the best car buying experience we’ve ever had. Straightforward process, low-pressure environment, and honest/helpful sales rep. Eddie and Ryan were both awesome and honest. We’d definitely buy from them again and recommend them to friends.

Sales of a new Subaru was good! The only trouble was I was told multiple different days on the pickup of my vehicle. Was pretty mad about having to wait for an actual update, but Justin was friendly about service.

Every thing was on time and on budget. good job!

Unfortunately this dealership really dropped the ball when it came to closing a deal. I bought a used car from them and they forgot to have me sign a bill of sale even after having like 2 or 3 people looking over the paperwork. It was pretty unprofessional and I am more upset at them waiting a month to say anything and I had to get an extension on my temporary plates which in turn made me have to pay a late fee for registration. Not going back sadly

Everything about this dealership is top notch! Matt their GM is just a great guy. I bought 2 cares from Lucas and sold another and he is an honest, great salesman. Austin in service is also so helpful and their finance people are great!! I highly recommend this Subaru dealership.

We went in 3/17/22 to look at vehicles for my mother. The Sales associate Michael Masi greeted us and helped us to get a new vehicle for her. He was very friendly and knowledgeable. I would highly recommend Michael and AutoNation Subaru to anyone looking for a new vehicle. Thank you.

Had a decent experience at the dealership, Bryan was an amazing help.

AutoNation was a pleasant experience. After being disappointed at another local dealer due to unfair pricing and undervaluing my trade-in, I went to AutoNation and they met all my needs! Transparent pricing, good customer service.

First trip in to get my new Crosstrek serviced. Service tep estimated 45 minutes and they were actually done in 35.

No hype from me. The part of their team of many that I dealt with this past week did me right. I went in for some service for my vehicle. That went rather sideways due to the age of my vehicle. I left with a new-to-me vehicle. They took the trade-in despite the known challenges it brought to the table. Service, no pressure sales, and professional attitude all excellent. I couldn't be happier.

Friendly and helpful staff, as well as a fairly stream lined approach to the process of buying a car has let me to choose AutoNation for now 3 of my car purchases in Colorado. I highly recommend giving them a chance to earn your business as well.

Do not buy a car here. I bought a car only to get a call 10 days later telling me they messed up financing and I needed to come in to sign some papers. When I get there I was informed that loan would be through a different lender and now monthly payments are a lot higher than agreed upon and have an extra 12 months of payments. To add insult to injury they offered to fill my gas tank to make up from their mistake. A whole tank of gas for a mistake that now cost me thousands. Go anywhere else but here

I have been a customer for the past eight years. The service is worth a 2 hr drive from my home. Not only are the services organized and efficient but also friendly and considerate.

I found my used dream car online at the Denver Subaru dealership. Bryan the sales guy was very helpful in sending me photos and videos of the car and answering all my questions. I agreed to purchase the car, but had to book a flight from MKE to take delivery. They held the car over the weekend and even picked me up from DIA. The car was better than described and the sales process was effortless. I had a great road trip back to Milwaukee and would definitely recommend this dealer for a no stress buying experience. Thanks Bryan and Bob!

Just an overall great experience. From sales, through finance. Our sales rep Ross kept us up to date on our car’s status at regular intervals. The whole experience felt honest and never pressured. Would 100% recommend, and would buy from again.

Recently bought a 2022 Crosstrek at this dealership. Worked with Jeff Simpson who was very helpful, courteous and efficient. He was quick to respond to all questions. Good experience.

David Elia in sales is the best. Bought already two Crosstreks with his help. Knowledgeable and prepared for appointments.

Except service always! Fully explain everything and willing to go the extra mile.

Friendly service and true to their word.

Great place and the best costumer service

Terry was great and efficient.

Great experience! We always take our 2020 WRX here due to the great service, prompt updates, and friendliness of the team. Thank you!

Provides fast, friendly service

Excellent, informative, and respectful Service Advisor, Chris Turner. Will drive 45 minutes to take my Subaru Forester there every time. Thank you, Chris!

AutoNation was a great car buying experience! As a first-time car buyer I was nervous about the process and had many questions, and Jeff was extremely helpful and patient with me. We put together the best package and deal for my budget and needs, and I left a happy customer with my brand new Crosstrek. Tawseef was also incredibly kind, patient and helpful with breaking down all of the financing points for me- he met me where I was at and made all of the paperwork less overwhelming, and was understanding of my budget needs as well. Overall a great experience! Would recommend.

Clarissa was great. She was nice to work with and made the process fast and easy. Service was quick and everyone I came in contact with was friendly. I love my Subaru

Kind staff. Trustworthy and reasonable prices for car servicing. They are always timely with their work and easy to get appointments with.

The sales person was excellent! He had to provide a missing access handle for the rear seating at his own expense! The 50 point inspection is a joke. They checked off Steering operation and that the Navigation system was ok. I took the vehicle in for service of the transmission fluid and they found the steering was in a dangerous situation, the Idler, pittman arm and lower ball joint were shot. It could have come apart on me. Very dangerous. I bought it as is, they dont care it was dangerous. The Nav system is missing the DVD so the Nav system doesnt work but it was checked off as working! Liars and they dont stand by their 50 pt inspection! Also, here are few interesting comments from the main GM unhinged Me, Actually when I checked the 50pt check(pic attached) it shows they tested the Navigation, number 48 and it was working. Either the Nav DVD was lost or they didnt really check the functionality. Can we put this on the list for Thursday as well? AN GM, No Craig we cannot!! You lied on your review with Google, I did call you back and called two other places trying to locate a NAV disk for you. You also assumed someone stole the disk that was in the car before you purchased it, which you have NO idea what you’re talking about. You have two choices, Bring my car back for the check engine light repair, or just return the car today please. So I’m clear, if you chose to keep the car, we will address the Check engine light only, Also, you are NOT allowed in the service center for any reason. You are to bring the car to our store today.

Blowing out a tire is never a good thing -- but when I showed up with a totally destroyed tire and needing a new one they treated me fairly, quickly and honestly. With very few miles on my Forrester, even though it is a 4-wheel drive vehicle, I only had to replace the damaged tire. They checked the others, verified correct tire pressure to include the spare toy tire and all was good. They quickly had me on my way and hopefully I will not have to do that again

I used to live in another state where I purchased a Crosstrek in 2018. When I brought the car in for its services the staff wasn't as on top of it as this location has been. The facility wasn't as warm and welcoming either. Not only is the personal treatment top notch at Arapahoe Subaru the adequate service with my needs are amazing too. Thank you!

My family and I had a great experience with Autonation Subaru. They made it convenient for myself and my entire family. Lucas and Alejandra catered to us and made it easy for us to purchase our Atlas with our three kids in the dealership. I don’t think we’ve had a better experience buying a vehicle. Thank you

I had a very good experience! They were very thorough in their explanation of the vehicle's features and the payment process, and they were very polite and accommodating. It was very convenient buying with them!

Always satisfied with the service here. They never try to oversell anything and they’re always transparent about what and why things need to be repaired or recommendations.

I recently had my Subaru oil changed and serviced and had the privilege of working with Waleed. He was very polite and easy to work with. He stayed in touch regarding the things that needed to be done in addition to oil change etc. No pressure at all. He answered all of my questions and I was completely satisfied with the service. I have a 100% good track record with Auto Nation Subaru on Arapahoe. Wouldn’t go anywhere else!!!! We are a Subaru family!

Had a great experience at AutoNation Subaru. They helped me order the exact car I wanted and made the process absolutely painless from start to finish. They didn't pressure me into buying anything additional that I wasn't interested in as well.

Autonation Subaru wanted $1000!!! for a Starlink upgrade. The upgrade is supposed to be free (I still have the email). I spent a lot of time on the phone: Subaru pointed the finger at Starlink, and Starlink pointed the finger right back at Subaru. No valid excuse for finger pointing. So I complained online to Subaru customer support on 2/25. No response as of 3/2 early am. The car had been in for service earlier in the upgrade period, why didn't Autonation Subaru just upgrade then?

This was the easiest and fastest experience buying a car and I have bought a lot. The entire team here was amazing.

Great experience! Nice people and great service!

Great experience. Terry is the BEST! Thanks again!

I bought a 2012 Honda Odyssey. I was helped by Lucas and Bob. Awesome guys, awesome experience. It wasn't stressful made car buying easy. And very upfront and polite. definitely will be coming back for future purchases. Thank You

great cars! great service! great people!

They are no pressure car sales , place. They worked with me to get a really nice 2019 Honda HR-V. Which I have been happy with since the day I got it. Thank you, Debbie Newby

Recently purchased a 2022 Ascent. Micheal Masi took great care of me. The Ascent is a great car

Took my legacy in for service as always I have had the best experience. Not is the best service writer he takes great care of me and my car! Highly recommend Autonation Subaru Arapahoe!

We enjoyed working with Eddie at Arapahoe Subaru. Sounds funny, right? Enjoyed working with a car salesman :-), but Eddie does have the right attitude and passion to help and it shows! I was asked to provide a review and I might be 'lucky' enough to win a $100 gas card - HA! We bought a Fiat 500e - ELECTRIC. SO, if I do win a gas card, who wants it?? My wife has the 500e and I've got a Tesla Model Y: no more trips to a gas station EVER, no exhaust in the garage and I feel like 4 MILLION BUCKS! Anyway, the car is great, my wife LOVES it, Eddie is terrific, and I may have a $100 gas card to give away... Thanks, Ray.

Was working with another Subaru dealer to fix an issue with my new Outback Wilderness (needed a new key programmed). They fumbled badly. AutoNation Subaru Arapahoe made it easy with on line scheduling and follow up, and got the work done quickly and professionally.

I’ve been going to Arapahoe Subaru for many years now with spotty customer service experiences in the service department to say the least. My visit yesterday was a very positive one. I spoke with a service advisor, Ean, the day prior about some work I needed to have done and was able to get in first thing the next morning where I was greeted by Ean, walked through my request and concerns, and then updated on how things were going while I waited. I was advised of an additional issue with my rear brakes upon inspection, but was not upsold on anything. At the end, Ean described in great detail how everything stood and I even got out an hour or so earlier than initially planned. Ean was very knowledgeable, friendly, and helpful! Thanks for helping to renew my faith in Arapahoe Subaru!

I brought my car in for an oil change, tire rotation, and brake pad replacement. Taylor was excellent in assisting me with this process. Unfortunately, the waiting room was crowded with about 25% of customers not wearing masks and numerous staff wearing masks incorrectly. So although the service was good, I waited outside to avoid possible omicron exposure.

I can honestly say that I received some of the most genuine customer service I've ever experienced. Not only did Bryan make this as easy of an experience for me as possible, but the entire team played a hand in helping me make sure I walked out of there with my dream car and an excellent experience to the best of their ability! From start to finish, this team deserves recognition!

Eddie at Autonation Subaru Arapahoe is fantastic to work with. We’ve purchased two Subaru’s from him this last year. He’s amazing! I highly recommend this dealership and Eddie!

Had recall repair done. They got me in asap and fixed the problem. They did a good job.

This was the best car dealer experience I have had. From the salesman Juan to the director of finance Alejandra. Each person was amazing to work with! They treated me and my husband like family. I am glad that we have this new relationship with Auto Nation.

Great service! I enjoyed a seamless experience start to finish.

communication after the sale was poor. would not return phone calls, texts or emails. Had to finally contact General Manager. Also sell packages that are non cancellable without informing you upfront when making the deal

Nice work on my car. Pleasant workers.

I purchased a used car here that I found online. During the negotiations, the sales guy promised some painting work would be completed. Some of the work was done after the sale, but not all we discussed and now the sales guy is acting like these promises weren’t made. Promises were made verbally and in writing that weren’t kept, but conveniently the paperwork disappeared and I didn’t get a copy. If dealing with this dealership go to business basics 101-get everything in writing and be sure you’re given a copy. Typical interaction… says what they need to get the sale. Then half-a$$ follow thru. Giving 3 out of 5 because I do like the car, but disappointed some work was not completed as discussed/agreed.

Fast, convenient service.

Excellent service…quick check in and check out!

Great Dealership to work with. They were very professional and friendly to work with. Made purchasing a vehicle quick and easy. Would highly recommend them to anyone looking for a pleasant experience, Also fair with my trade in. Ask for Terry G, he is the best!

Always the very best service with a friendly, caring attitude. As I was getting in my car to come home, the service manager thanked me for taking such good care of my car. It was from his heart, not a programmed line. I appreciate that everyone in this dealership truly cares.

Very good service, timely, kept me informed

A great service experience from arrival to completion of the requested services.

Great service, with integrity and lovely waiting area!

No pressure, friendly and helpful salesman. Saw a car online, called and went in to see it that night. Bought it. Very happy with my new (used) Subaru.

Always great service. I never have an issue when I get my vehicle serviced here. Fast and efficient!

August 18th, I financed a 2008 Hyundai Veracruz on behalf of my son who just got home from the Army. They touted the inspection process, which appeared on the surface to be fairly robust at "50 points." 24 days later, on 9/11, my son calls me that he's broken down. The car overheated and he was able to hobble it off the highway. We had it towed to our mechanic who determined the head gasket was blown and it would more likely need a new motor, as the process to replace the gasket is pretty tough on this motor - not to mention the expense and labor. Motor is best option, but he also couldn't find any motors in his search. Don't even have the title yet. I asked our mechanic if this is something that would have been noted in inspection, as the dealership touted their process. He assured us yes, there's no way to miss this as this has been going on for awhile, based on how "gunked up" it was inside. My son called the dealership (twice) and once he was able to get the manager, he was met with no semblance of remorse, in fact the manager was quite defensive that they put $3.3K into repairs on this POS a d they normally only do about $1.2K. We asked for a copy of the report and sure enough it was noted that the car had both oil & coolant issues. Looks like they fixed just enough to slap it out for an unsuspecting service member to drive for 3 short weeks. I would NEVER recommend this place.

We purchased our Subaru here and continue to take it here for service. They are always helpful, the staff is courteous, and we have always received great service!

Chris Turner did a great job in helping me with my issue. He was professional, helpful and knowledgable.

Car was fixed ok, but a problem with my windows. I had stated to the Service Rep. that please leave the windows UP as the had been tinted and it could hurt them. The Service Rep. stated ok and made a note of this issue. Also I had a big note on the driver seat stating the same concerns. When I picked up the car a couple of days later; all the front windows had been lowered down. I talked to the Service Mgr. about this and stated what had happened and what should have been done. He took some photos and my contact info. about some possible damage to my front window tinting. He stated that someone will following up the next day; it has been almost a week now and NO contact back for from AutoNation Subaru Arapahoe. Very sad follow up and customer service from this dealership. On a go forward I will be going some place else to service this car that I had previously bought at this location.

My wife and I traveled to Colorado from Pa. we drive a 2020 Subaru still under warranty. We had a maintenance issue that caused our battery to die. Subaru Roadside was contacted but it took them a very long time to respond. The vehicle was finally towed to AutoNation for service at least 1 hour from where we broke down. When the car was finished AutoNation contacted us. We had no way of getting to the dealership and asked if they could bring the car to us and we would reimburse the company. The service advisor refused the request and told us they travel no more than 10 miles radius. We asked to speak to a manager and she refused that request. We ended up calling Faulkner Subaru our home dealership. As a result they took care of everything for us. As a result anyone from out of state that needs quality and helpful service DO NOT USE AUTONATION

I heard that AutoNation Subaru Arapahoe had a used car that I had been looking for – a black 2019 Charger R/T. I called to see if it was still available; it was. When I arrived, the sales rep., Syed Javaid, had the car ready for me to inspect. After the test drive, I decided to move ahead with the purchase. Syed was great to work with, as was the sales manager and the financial officer – they were personable, efficient and aimed to please. Syed even delivered the car to my house that afternoon, arranged to have a spare key fob made and gave me the information I needed to download the manual. I had the chance to talk to a couple of employees in the process. They were also upbeat and friendly. This was my first transaction with this dealership. I am assuming they will work with me in the future with respect to any issues that may emerge, in which case I would be glad to do business with them again.

I’m very disappointed in their follow up and communication. I’ve been working over 2 1/2 weeks to get a warranty canceled.

Great customer service in the Services department.

Proud owner of a new 2021 Subaru Outback ! What a great experience - excellent customer service and follow up They took the time to educate me about my new vehicle - features , equipment , options , safety , maintenance and ensure I am nothing less than thrilled with my new car. Absolutely the best decision to partner with AutoNation Subaru Arapahoe !

Excellent customer service from the service team. I was out of there in no time

Eddie is a MUST when walking through the front doors! As a first time buyer I was anxious & counting on the worst.. he made me feel 100% comfortable & was willing to do more than I could ever ask to get me the perfect price! + the impreza is EVERYTHING!!!!

Great service. Had Russell Denny for service advisor. Excellent!

Auto Nation was incredibly professional and fast getting my 5,000 mile maintenance done. Not only quick and efficient, everyone there is so friendly and nice, particularly, Stephanie! Thanks for being so friendly, pleasant and adorable, Stephanie!!

I was amazed I was greeted as soon as I drove up and helped right away. The customer service rep that helped me was amazing. Very courteous and knowledgeable. She is the reason I prefer this location as my service location.

Recently had some substantial work done regarding a recall on my BRZ that required the engine to be removed. Austin Forde was my service contact and his support and communication were top notch. It was reassuring talking to a fellow car enthusiast. His efforts were very much appreciated and has actually restored my faith that some dealerships can be trusted. I didn't get to meet the mechanic, but it appears that his/her work was solid. Unfortunately they had no loaner vehicles but I was provided a rental from Enterprise nearby. Outside that minor inconvenience, the overall my experience was fantastic. 10/10. Thanks!

My 2011 outback was in for service every 2 weeks for 10 weeks and would develop another problem within 2 weeks of being repaired. The last time I took it in it had to be towed and couldn't even be put in neutral to be loaded onto the truck, the driver towed it on and bounced it off. After that repair I drove it to Phoenix where the problems started all over again. A local garage there determined it was the transmission valve body and replaced it. In doing my research 2011 subaru's are known for transmission problems around 100,000 miles. Why didn't the Autonation service department pick up on this? I had been the sole owner of this car and had taken it there for all of my servicing except for oil changes. I recently bought another subaru because I like the car but I will not take it to that dealer for servicing. I think they are too big with inexperienced mechanics. I expressed my complaints in a letter to the manager and he discussed them with me then tossed my letter in his wastebasket while I sat there. Obviously I still have the letter on my computer. The other issue with this service department is that you have to wait when you drop your car off for the person you made your appointment with even if they are busy and three other employees are standing around talking.

Salesmen were very helpful, even when I showed up asking about a vehicle they didn't know was in their inventory. It was new to their stock, and hadn't even been inspected or anything. Once they checked their computer, they showed me the vehicle, even though it hadn't been detailed or inspected, or emission tested. They even allowed me a short test drive. In my opinion, they went a bit above the usual, and in the end, I got a great vehicle, at a good price, with good financing. Talk to these guys. They can even transfer cars from other AutoNation stores, if needed.

The service was performed in a timely manner and the assistant manager was courteous and attentive to my questions and requests. Great experience!

From check-in to check-out, staff were knowledgeable and professional, polite and efficient. Overall, a great experience!

The staff was friendly and their service was top notch! It was a great experience!

Refused to honor coupons

Always friendly and get the work done properly.

Great service! Easy to schedule oil change. Checking in is very easy with friendly & knowledgeable people. I will continue to use this dealership!!

I brought my car in for an oil change and an overall wellness check. My check-in experience was good and the lobby staff was friendly. When my service tech came back with some repairs I wasn’t expecting, I tried to explain the history of my car in order to give the full scope and figure out what to do next. Not only did he say the battery corrosion was bad, even though it was minimal when we looked. He did not care about anything I had to say, kept cutting me off, and was not helpful in any way. Because of his exaggeration of the battery corrosion, it makes me doubt the severity of the rest of his claims. It really felt like he was trying to take advantage of me because I’m a young woman who isn’t a a total car buff. I don’t know if this is standard, but my repairs were even written in plain language “engine fluid dirty”. So i’m expected to go to another dealer and say that and expect them to also not take advantage of me? Ridiculous. Will not be bringing my car back here again.

Lucas (sales person) and Bob (Finance) were great to work with and provided us with all the information needed and answered all the questions.

Work was completed as requested. The personnel was polite and attentive.

Easiest lease renewal ever! I had taken my 2019 Ascent in for yet another gremlin and talked with Philip about my options. Since there weren’t any Ascents in the lot he asked a few questions and was able to find one and put it in order. 3 weeks later it comes in while I’m out of the country. He made sure it was ready and waiting for me when I got back!

I went in for an oil change, I thought the oil change was free, since we were given 6 free oil change when we bought the car. I only have about 3 or 4 oil changed so far and I have to remind the customer service rep last time too that the change is free. I payed for it this time. I told the gentleman that we also hear a funny noise when we turn the steering wheel left. They told me they checked it out. We still hear the noise which I do not think is ok, especially with a newer car which have not much mileage on it. Next time I might just go in to my regular mechanic. I waited 2 and a half hour to get an oil change and check something out, and I have an appointment. I do not understand why I am waiting 2 to 3 hours with appointment for a basic oil change. You guys need to do better than that. The people who should wait the one without appointment.

This is the only Subaru dealership I take my STI too

Great overall experience when taking my 209 STI for its 30K maintenance

Bobby Clamager in Sales and Bob Baker in Finance took such good care of us and gave us excellent service. I'm in the car business myself and was just in town for the weekend for my daughter's graduation. What started as in inquiry and a slim possibility turned into reality and a great experience. Highly recommend!

Ian was amazing. Excellent service and customer service.

under terrible circumstances with lack of a full labor staff... they , especially Chris went above and beyond to take care of my need to get my wife's 2021 AC up an running. I guess it shows lack of attention to detail when the car arrived to the dealer or left the factory. Either way please reward those who do actually want to work too many hours and provide great customer service

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back.

Eric was very helpful and followed up on the issue and kept me updated until it was completed.

It was a great experience. Quick, easy, professional, thorough and best part, covered in my warranty.

Best deal, friendly service, great selection would recommend this car dealership to everyone.

knowledgeable salespeople, clean environment and comfortable waiting room

Excellent service. I drive very few miles and the service was individualized for what my car needs based on the mileage. Very respectful and courteous service advisor, explained everything.

Excellent service. Fair prices.

This is response to a previous review I left for this dealer regarding the purchase of a 2020 Miata that I purchased believing it had navigation. After finally having a meeting with the GM we came to an agreement that each would cover 1/2 the cost of the card so that I had a functioning gps navigation system. I felt the GM was meeting me 1/2 way to resolve the situation. Had the salesman stepped up from the start and taken some responsibility as well as trying harder to meet the needs of his customer this could have been resolved in a lot less time.

Dropped off my car for service, everything was super simple and easy. Service advisor was friendly and followed up every step of the way. When the Service was completed picking up my car was just as easy and painless.

Inept individuals. Will set you up for failure. collect down payment, sign finance papers, send you away in vehicle, 2 days later call you back cause they couldn't keep their word. plain and simple.

Very good job and very good explanation of what will be done on car.

I had an appointment for a quick oil change and tire rotation and was told when I dropped it off that it would take two hours! Why did it take so long?? It should be Express!

Satisfied with the service. Clean facility and friendly, courteous staff.

The staff in the service department is great, They are professional and friendly and are always ready to help.

Delivered 100% as discussed. Fair price and great customer service. Reserved the car in advance with Daniel and all was ready when we arrived at the dealership.

Terry, the sales rep at AutoNation, was AWESOME to work with! He was professional, always quick to respond, informative, and gave a fair and HONEST evaluation of the used 2005 Ford Ranger truck we purchased. We spent several hours over the course of a week inspecting, asking questions, face timing and test drive feedback. The vehicle was delivered this week and looks and runs exactly as Terry described...no surprises! The detail team did an amazing job sprucing up this vehicle...looks brand new inside! Working with the finance department, sales manager, Terry, and the truck transport company went smooth and satisfied every deliverable, timely. I would do it all over again...sight unseen. This dealership is reputable and stands behind their customer service which was OUTSTANDING!!! Thank you for creating a great experience for us AutoNation! We will purchase from you again!

A quick car service with personal attention. A decent lounge to wait during service. No pressurized upsale during service as I have experienced in some dealerships.

I came for my 4pm appointment on a Saturday and was told when I arrived that they were very busy and would try to get my vehicle out by 5pm. Apparently they overbooked this day. I did bot request any particular day and would have been fine if they would have scheduled me out. In any event I was fine waiting and waited inside with my son. After an hour I was told that the vehicle was almost done and that the total would be $93. I was fine with that even though that’s by far the most expensive oil and filter change I’ve ever had. Then when he went to his computer he said, “you know what, it’s actually no charge because of your Toyota Care”. I said that was great and was obviously very excited to hear that. At 5:30, the guy came and said my vehicle was finished. Then he told me that there was one screw that the service tech couldn’t get back in because it was stripped. He said they had to remove a skid plate to get to the oil pan and that the screws where not Toyota screws so they couldn’t replace it. He said I’d have to buy a new screw at an auto parts store. Ok. Then I ask him how many more free oil changes I get and he asks to see my paperwork again, then he says “you know what, you don’t actually have Toyota Care so it will actually be $93”. Obviously this was very irritating as I’m paying a premium for an oil change and they stripped a screw, probably because they were rushing at the end of the day and then he tells me he mixed me up with another customer. I paid the $93 and am not planning to come back. When I got home I tried to find the missing screw and have no idea where that came from so now I have to take it somewheref else. Extremely disappointed.

Excellent service! Couldn?t be any happier! Chris was amazing! Thanks for everything!

Chris was incredibly helpful in my repairs and made the whole process easy and stress-free!

I took my Forester in for servicing and for the recall on the condenser. Although they were very busy, the service staff checked me in and began checking out the car immediately upon my arrival. They told me how long it would take before the car would be ready for release and that was totally accurate. Everyone I spoke with was pleasant, friendly, knowledgeable and efficient.

Brought car in for a recall, but the dealership didn't offer a shuddle service.

Very friendly and welcoming, wait was not that long for an oil change and they went through my RO with me. Very professional dude.

went in for routine maintenance and an air conditioner failure. was given a realistic expectation on how long the work would take to complete. the air conditioner issue was covered under warrantee so it was free. they did a good job

I purchased this vehicle from AutoNation Subaru Arapahoe through an autobroker, and the process was smooth, efficient and easy. Once I decided what car I wanted, I was behind the wheel in a matter of days. They had exactly what I was looking for, and the overall transaction was excellent from beginning to end.

friendly, professional, knowledgeable, helpful, clean, and willing to answer all the questions that I have.

You are assigned a Service Rep who keeps you updated during the process and the facility is very conducive to allowing you to work while you wait. This is where I will be getting my car serviced moving forward.

Everyone was very friendly, knowledgeable and patient with us.

My son's Impreza only 2 years old, at 11k miles. my 18 year old brought the car in for oil change and has been told the real break needs attention because at 3. with doubt, I made appointment for replace the break pads, which will cost us $387. My 18 year old and me brought the car in again a week later, I was question the guy take our car in: why the real break pads get bad so quick??? I explained: It's because of eyesign, WOW, at 11K miles, you need to replace the REAL break pads already?!!! Later that afternoon, I got a call from the dealership, told me the breaks pads are okay, still at 7,and everything is all good. what?! how can that happened?! one week ago was at 3 with other service suggested, like brake fluid flash, air filter replacement and cabin filter to be replace... HOW CAN THAT HAPPENED???? Also, I wanted to mention one more thing, on the first service ever, My 18 year old was 16 at that time, brought the car in for oil change, they rotate the tires and charge me( without notify me), and I don't think we will need to rotate the tire when the brand new car under 3k miles. I have the feeling, every time My young driver brought the car in, they are very not honest.

Russell Denny was awesome. He was patient & professional. He helped me get the problem solved.

Facilities are always clean even more since the Covid days. Customer service has been always accommodating and polite.

Had a great time and they were very helpful. Made an appointment that worked for me and test drove the car and bought the card under an hour and half.

What was at first a bit of a frustrating visit turned into a very satisfying one thanks to Jason the service manager. He went above and beyond to help me get issues resolved. Thank you Jason

Everyone was friendly, helpful, informative and I was delighted with the open communication and transparency of the transaction. Also, I feel I got a good deal!!

It's been 5 days since I had my oil changed at Autonation Subaru. I've been driving my vehicle and noticed this weird burnt smell. I didn't feel comfortable driving it this morning so I switched vehicles with my husband. He got home and popped the hood to give the car a full inspection because since we just had service on it we were really concerned. He checked the oil and guess what he found an empty, bone dry engine. He looked under the car and removed the service panel and the drain plug fell out. Everything under my car is covered in oil. Since I picked the car back up from getting this crappy oil change I've put 396 miles on my car. It's not like I park it and leave it. I use this vehicle to get myself and kids from home to work and school and than home. To think that the engine could have seized on us at anytime in the last 5 days is a scary thought. Now I'm down a vehicle because I can guarantee you that I am not touching that vehicle and messing it up any more than it probably already has been, who know the damage that it's done to it. At this point I'm assuming but I know that I live on a dirt road and my car can be dirty underneath but if that's why I was given just poor service that's absolutely unacceptable. Again this is my car and I took it to this facility thinking I would get good service but clearly that's the opposite.

Taylor was knowledgeable and made sure I understood everything that was being done…appreciated his kindness Joyce Doherty

Came in for a 4G Starlink update and 20,000 maintenance. Was promptly greeted and advised that service would require over 4 hrs. Was provided with a loaner and while running errands I called in and car was finished well before 4 hrs. They also provided free additional service to sanitize interior.

Christopher Craft (assistant service manager) was great to work with. Very knowledgeable about service and product, understanding and easy to work with, easy to talk to, was timely on updates and contacting me, and overall provided excellent customer service. In addition, he rectified a couple of concerns I had (including budget for oil change/service). Christopher is an excellent associate and I would look forward to working with him again. Cheers!

Superior sales staff especially Mike O. And service reps very respectful and helpful. Great experience all around

Bought a Crosstrek from there two weeks ago. To my surprise I found issues with the car even though it passed their safety inspection. I reached out to their sales manager and they did not want to work with me. I wouldn’t trust their inspections as in my case it missed a significant issue.

Friendly, got me in and out quickly. Had an oil change and alignment

Had an oil change done on my new car, was easy and fast.

I am very pleased with the service I received at Auto Nation. Stephanie Parker helped me, she was friendly, honest about the repairs and answered all my questions. I will be bringing my Cross Trek in for future service when needed.

Great service. New windshield wipers and tire rotation. Very quick and helpful.

Brought my car in for some service and they were very friendly and helpful upon arrival. I didn't wait to get checked in, they gave me a rough estimate of how long it would take and adhered to it. Chris was very nice and quick to walk me through all the work that was done and the inspection report. Always a pleasure coming to this location as they've always taken care of me. Cheers!

It was fast and everyone at this dealership is awesome! Kind and friendly.

Valerie Cook was an EXCELLENT sales person. She took her time and explained every detail of my new car. I would definitely recommend her to friends/family in the future.

Overall a very positive experience. I was able to test drive the vehicle I came in to look at and wasn't pressured to look at different cars.

Great experience! I called and made appointment, team was ready for me when I arrived. The service was completed when they said it would be.

Justin did a fine job on keeping me informed. He made sure that I was satisfied in every aspect.

Went to dealer for tire with leak. Determined it required replacement, was ok on determination. Tire was in stock, price seemed high so went on line, found same tire, same part number for $50 less. Parts directed would not match, said retailer with same tire has a different rubber compound therefore he would not match price. Funny how a manufacture sells tires with same part number but with different compounds, I guess that’s the case when it’s 50 less. My bet is written policy on price match doesn’t state this subjectivity. I’ll remember this when I go to buy my fourth Subaru............

Had to have two trips to have my Starlink upgrade .one was overnight thanks to Mr. Taylor Cox I was able to get back-and-forth to the dealer from my home. Mr. Kay Lee talks Mr. Taylor talks was very helpful in keeping me informed as to what the problems were and what could be done about it and eventually was able to solve the problem and get me back-and-forth to the dealer.at my age I don't recommend anything to anybody anymore I found over the years it doesn't seem to work out.

Was in for oil change and tire rotation. Tires low pressure warning lit up on the way home

Pretty much what I expected of an AutoNation dealership. I was in the market for a pickup truck like the Toyota Tacoma and had been watching the local add on many on-line sources and noted the add on a particular one that looked like it was what I was wanting. I took it for a test drive and said I'll take it.

Good buying process. Easy and quick with no high pressure sales tactics. Thanks!

Very good experience. Prompt and on time

Process of scheduling and having service was handled smoothly and efficiently. Excellent communication about status and work completed ahead of estimated time.

Very friendly and good service

The salesman I worked with, Philip, was wonderful and informative. He was able to work with me to find the right car. I had an overall great experience!

Every time I come I’m blown away by the service I receive! Scott and Scott really took care of my husband and I during the buying process it was wonderful!

I took my Surburu in for service and Chris Turner one of the service managers was absolutely fantastic. He was very knowledgeable and helpful. He helped me with updating my maps and explained so much to me. I would recommend AUTONATION Surburu Arapaho to anyone and have them ask to deal with Chris. Thanks Chris

Friendly, efficient, and generous. Overall excellent service!

Had my 2013 Ford Explorer sport in for oil change and tire rotation as I have had done there before. When I went to go home car almost died numerous times at stop lights returned to auto nation subaru and they checked the codes and said they couldn't fix the problem so they sent me to a ford dealer and their checking to see if they happened to knock something loose in the engine during the oil change. Waiting for results from the ford dealership. Was disappointed they couldn't or wouldn't fix the problem. Very disappointed with auto nation subaru on how they handled this situation. Bob OHare

My only complaint was I was told I was getting full synthetic but they switched it to regular without telling me.

Brought our '20 Ascent in for its first service. Though we purchased elsewhere, the service rep was friendly and courteous. The experience was fast and professional. As a side note, we experienced a small crack in our windshield the next day driving north. I called AutoNation, who recommended Premium Auto Glass. All very well handled! Thank you!

This was my first service/oil change at this dealership. Taylor Cox was my rep. He explained the process, both before and after the service was complete. He was professional and personable, we found a common interest in cats. The whole experience was pleasant.

Everyone was very informative and friendly. I went in for my first service on my new Ascent and also had an issue with a dead battery. They tested everything and explained everything and I left feeling comfortable that my battery was OK! Also decided to wait for service to be done and it was finished in a very timely manner.

First "Facilities", the easy one. They need a car wash station. "Customer Service" is a little more involved. They're a little more expensive ($120 for an oil change and tire rotation) than I would expect. This time I was also requested to bring the car back to have the air conditioning condenser replaced (the part in the engine compartment) and a "Starlink" update, both under warranty. I was originally scheduled from 9 AM to noon. When I dropped the car off at 7 AM I was told the Starlink update could be a problem and that might take all day. Called at 2 PM and was told the car was still being worked on. Got a note to pick it up about 4. The air-conditioner work was done and the the Starlink update came with a note. "Customer not subscribed to Starlink, update not needed." So why was I told it was required and why did the air-conditioning only condenser replacement take all day instead of a couple of hours? The rep passed it off as the air-conditioner being a lot of work. I can't believe it took the whole day when Subaru in their warranty letter said 2 hours for the AC!

can either drop off, or wait in comfy areas. Showed me the issue needing repair, and willing to work with me on special needs. Supportive on difficult decisions without being pushy.

Great customer service, quick and friendly. Free coffee and tea and other refreshments while you wait

Routine maintenance was quick and thorough. Justin B. Was extremely helpful.

The staff is very friendly and matched my low interest rate there at the Dealership. I love my new car! We will purchase all our future vehicles from AutoNation Subaru Arapahoe.

I worked with Lucas. He was fantastic at every step along the way. Initially, we communicated mostly by email; he was responsive and professional. When it came for me to complete my purchase at the lot, I was warmly greeted me at the door. Lucas and everyone else I worked with was great. There were no snags or "gotcha" moments, and the entire experience was fun and low pressure. I also got my Forester for an amazing price! I have another Subaru dealer that's much closer to my house, but I'm happy I worked with Lucas and AutoNation Subaru Arapahoe instead.

It was brought in for a airbag recall. I asked for an oil change of synthetic as well they did conventional which was cheaper. I didn?t ask for conventional I wanted synthetic. I asked them to look at a radiator leak. They found it said it?d cost $500 when it was done it was $800. When I give quotes in my job(HVAC) and that?s what it costs if I go over in time I lose money I can?t charge more. I paid and left because I have no intention of going back to this location for repairs or purchases due to the bad customer service and blatant lies over prices.

The staff is very friendly and matched my low interest rate there at the Dealership. I will purchase any future cars there as well! I love my new car!

Service was quick and efficient

Scott and Aaron are awesome! Great place to buy a car

Great staff. Tell you up front what is going to be done. How long it will take and hits there commitment.

I had a great customer service / servicing appointment by Taylor Cox. He was extremely timely, professional and followed COVID guidelines. Highly recommend using Taylor for your service appointment!

My salesperson, Mike Olenski, did a great job presenting options re: vehicles, options, and services. He knew his products completely and I was reassured by his years of experience and knowledge. It was he who made this process comfortable. I am comfortable knowing that Mike and his team will always be there to support me.

I had a great experience buying a car from this dealer. Fast, efficient and friendly service!!

Leased a 2021 Forrester and couldn?t be happier. The Sales and Finance staff were so helpful, responsive, and kind. What a GREAT experience!

We drive 25 miles to come to this specific dealership to have our Forrester serviced. They have the best staff and are always very respectful. Thanks again guys!!

Quick and friendly service. The service was completed on time.

The process was very prompt and efficient. The service representatives were friendly and courteous. I like the online appointment scheduling .

Your Review: Copy This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

This was my first experience at the Arapahoe Subaru, but my 2nd synthetic oil change for my new Subaru. This location was easier to locate and closer to my home. The facility was spotless warm and inviting and comfortable waiting area and coffee/tea set up was a bonus. The gentleman assisting me was professional, perfectly groomed, spoke intelligently, and knowledgeable. If there was a question he could not answer he found out the correct info and got right back to me. I actually learned a few things about my Ascent that I didn?t already know, like that I have Turbo, and when I can expect to replace my tires. I also learned about cargo accessories that are available. He was so attentive that I wondered if he wasn?t the owner?s kid. The only way to improve the experience would be to have had my vehicle washed and vacuumed included with the $168.00 synthetic oil change, new wiper blades and tire rotate.

As always, great and friendly service! Greeted promptly, they kept me apprised of repairs and costs and delivered as promised.

Shout out to AN Subaru and Russell! Russell responded to my online inquiry and had me scheduled quickly. Upon arrival, the car was up front for viewing and Russell on point with his professionalism, knowledge and thorough presentation. The process was smooth and non stressed and he even delivered my car that afternoon!

Car was thoroughly checked. Could not find anything wrong. Car continues to start without the previous problem.

Mike Olenski was a pleasure and absolute delight to work with.

Taylor is always helpful and provides great customer service

It’s always a good experience when ever I go to Thai dealership to service both my 2015 cross trek and 2015 outback!! Always keeping me up today what’s happening and letting me know right away if there are any delays. Bravo Zulu!!!

Had a great experience. Super easy and I’m in love with my new Crosstrek. Bobby was a lot of fun and made it easy. Thank you, Bobby!

quick and easy to do business. no haggling, t he real deal

Brought in my Jeep by mistake but they were prepared and ordered the necessary parts. Great customer service!

Staff always pleasant and wait time is minimal, thank you.

I am the owner of a 2021 Forester which I purchased through AutoNation Arapahoe (Denver, CO) on 2-25-21. I had gone to five other dealers prior to AutoNation and I was so very pleased with my salesmen, Ballez, D. He took the time to explain the car and all of it's features and he did the test drive with me which was so nice and very informative. As always, I wasn't pleased with all of the upper management and finance people until my final contact with a female finance person who made such a difference and she also took the time to explain the financing and other packages for the car.

These guys took such good care of me today I can't explain. New loyal customer😍 Stephanie Parker Thank you so very much.

Phone system for making an appointment is greatly improved. Whole oil change process was pleasant. Thanks!

Fast, quality work. Jason made everything painless, explaining everything so I didn't feel as though information was being withheld.

Had a good experience. Always updated me on the status of my car and what needs to be done by text.

Justin Bantock and his team at Autonation Subaru were just excellent to work with. Up front with the service and service needs for the car. I would recommend them to anyone.

Cody did an excellent job helping me resolve a tricky issue with my horn. Thank you very much.

Easy to book an appointment online, promptly greeted upon arrival and the service was completed in the time promised. The waiting area was nicely appointed, with adequate spacing and a pretty good cup of coffee!

Wonderful experience. I love this dealership. I highly recommend them.

We have had horrible service with Heuberger in Colorado Springs, so we drive to AutoNation on Arapahoe for any service work. So far, we haven't had a complaint. At first, I didn't think I would be able to get in on short notice, because the online form said there were no appointments on Saturday. But I called and they were able to fit me in.

Took my 2020 Legacy in for an oil change. 3 hours later found out my vehicle was not even entered in system. Once enter into the system it took another 30min before my car returned. Service didn't reset the maintenance alerts. Service did an inspection, however did not check the tire pressure on all 4 tire, only one and entered that tire pressure for all four (36psi). Recommend pressure should be 33 psi. Instrument panel pressure indicator showed 36, 34, 32, 33.

Had my 30,000 service they sure I had my car back in a timely manner And also I had a loaner car which was great. Good job!! Thank you 👍

My transmission went out 1500 miles past warrenty. Subaru cover the cost entirely. Always great service and Jason was phenomenal. Customers for life!!!

Nice job by Bobby, Daniel and the Financing manager.

Took car in for LOF. They did it as promised, They exsplected it to take 45-60 minutes. They missecd that by about 40 minutes (took about an hour and 40 minutes), but got the job done and completed the promised inspection as well. Much better service than what I got from Schomp Subaru last time and would recommend them far above Shomp.

good service, good conversation , great price

Everything went well and the service completed quickly

Excellent seevice. Need more attention to distancing.

Every time my wife brings our Subaru Ascent in you manage to deliver the car to her with all the settings in a big mess: no speedometer, all apps useless, etc.--either disengaged or not operating properly. She is 78 years old and not capable of resetting all those items your service department has screwed up. Now she has to make another trip to your facility which is very inconvenient and should not have happened. You need to remedy this annoying disservice.

The service department was fast efficient and a pleasure to deal with. I will be back.

Great job very nice customer service !!!!!!!!!!!!!?

When I arrived to pick up my vehicle, there was 3 people at desks. One was on the computer, one was on his cell phone and another was just sitting. Not one of them greeted me, asked if I need assistance and they never stopped what they were doing as if I wasn't there. Someone came from outside to assist me. When my vehicle was delivered, it was not sanitized, the floor was not covered and he had no mask on until he opened the door for me. This has been the worst customer service I ever experienced at AutoNation Subaru. I hope this was an off day!!

Just leased a new 2021 Subaru Outback Touring XT...the whole process was amazing....Mike helped alot by getting me the information on the car that I was looking at...and kept me informed when the car was finally delivered....It was the best car experience I have been through to date

Fantastic dealership. Great employees. My Sales Rep Jesse was fantastic. Worked the deal when through all of the details so I completely understood all of deal. 5th purchase from AutoNation. Will be back again.

Dylan was super patient and very easy to work with.

I have been using AutoNation Subaru as long as I’ve had my car and they have never disappointed me yet. Very professional and prompt service . They will be my go to service center for my car ..

Autonation service always gets me In right away and take excellent care of my car

Our Service Advisor was great and kept me up to date on progress of diagnosing my vehicle issue. They will credit the diagnostic fee towards the repair costs when I get that scheduled. Easy to schedule and they are very accurate.

The service was great oil change was $$. My wife was hearing noises from the back of the car after a road trip noise was found and repaired she happy with the work. Kanin Prasertsin was good at explaining everything done and how to use the fog lights, everything was up too our satisfaction.

The service department was most helpful. Taylor learning of the little driving I do - gave suggestions for my car to help keep in shape. It was appreciated & he followed thru by completing it for me right then along with taking care of the battery problem. So hopefully I’m good now!! Thank you!!! 😊

Great service and quick times. 😍

Autonat ion Subaru does top notch work. Jessica was very personable and they are quick and have a nice cozy lounge to hang out in while you wait.

Always friendly & helpful...my concerns get addressed

I took my Crosstrek in for routine oil change at Autonation Suburu and was impressed by their efficiency and honesty. Also, liked the fact that they sanitize my car before getting it back. I love my Suburu Crosstrek

The most amazing service I have ever recieved, thank you for your commitment in ensuring my delivery time

Good service very clean facility !

The service department was able to resolve my issue quickly and thoroughly.

Good experience they kept me informed about service being done and it was done in time they said it would be.

Just purchased my first new car in 20+ years. A beautiful Subaru Forester to replace my 1999 Subaru Impreza. I had to stick with Subaru. Autonation worked with me online to answer questions and make an appointment to test drive. Their website is great for doing your research. The purchase went fairly smooth. I was a bit frustrated that the Forester I planned to purchase was unavailable due to an error in posting to website. It felt like a bait & switch. That aside, my salesperson was very kind, professional, and generous with her time. Autonation's pricing, inventory, and financing were key to choosing the dealership for my purchase. We had no doubt about choosing Subaru. Love the car! Only things I would have done differently: 1) Check with my insurance before agreeing to AutoNation's windshield replacement coverage since it wasn't necessary as I was already covered for both glass and recalibration and 2) Verify what the floor mat package add-on cost includes. Brochure says all-weather are standard. If so, I overpaid for a package if plain old floor mats. There was no cargo mat which I thought was included. AutoNation hasn't returned my call. That aside, I'd purchase from AutoNation again.

Gary Esparaza was personable and professional. He explained what they were doing to my car and approx. time it would take' He escorted me to the waiting room and showed me where the coffee was. Service was done on time. Waiting room was clean with social distancing, TV, comfortable chairs and tables.

I got a nice loaner car from Enterprise. The repairs were done on time.

I was very pleased with my experience at AutoNation. I reserved a vehicle online and was immediately helped when I showed up to test drive it. The sales associates and finance team were very accommodating and respectful, and I didn't feel like I was being taken advantage of--unfortunately common for women at car dealers. The showroom and offices were very clean and all Covid-19 precautions were being strictly observed. My only complaint was that the car had not been fully cleaned/detailed when I showed up to test drive it, so I had to come back the next day once it had been detailed so I could get a good look at it and make a final decision about purchasing.

Excellent professional repair and customer service.

Great Service , adviser was terrific and fast clean

Excellent. Jason DeMars provided professional and courteous service for our 2016 OB

We have received excellent service from everyone at AutoNation. Chris T and Jason are outstanding.

We had one bad tire with about twelve thousand miles on it and they made my wife purchase 4 news one's I'm not happy about that the other tires are a little worn but look really good almost new we did not have it in our budget to get 4 new tires.

I purchased my 2017 Subaru Legacy from this dealership and every time I’ve brought my car in for maintenance I’ve had issues with their service. This last time I was in, I purchased and had them Mount, balance, and align four brand new tires. After I was called and assured my vehicle was done I picked up my car and took it home. I looked at the tires when I got home and noticed one tire was noticeable different than the other three. You could clearly see one tire said “inner side”. Service tech mounted it on the rim backwards and they gave it to me in that condition. The amount of negligence is upsetting when you put not only so much money, but trust in people working on your car and they don’t come through time after time. I can see this is a place to pump out customer after customer and car after car to continue bringing in the $$. Customer satisfaction and a job well done the first time goes a long way.

Took my 2020 Outback in for a recall of the computer system. Took car in Saturday morning and check was fine. Was quoted 45-60 minutes for completion. After 1.5 hours hadn't heard anything from my advisor so I went and tracked him down. He went and checked on the situation and said it was still hooked up to the computer. At the time I do not know if that was the truth or if my car had even been touched yet. He apologized for not keeping me in the loop which I appreciated but frustration had settled in . At this point the advisor did a good job of keeping me up to date on my car but it was another 1.5 hours before I left autonation. He did give me a free carwash voucher(10.99 value). He also said that I would be taken care of on my next visit. I do not know what that means. He also said that he would mail or email the paperwork to me so he could get me out of there but have yet to receive anything. The waiting area is nice with coffee and tea options and laptop charging area. The show about missing kids was depressing that was played on the tv was depressing but I don't know if the dealership has anything to do with that. This is my family's second visit to this service shop and have to say this is the second time I have been disappointed. There better be improvement otherwise my service dollars will be going some where else . For the recommend this dealer to a friend location my no answer is for the service center. Buying from this dealer was an easy transaction and overall a decent experience.

Notification indicated that the upgrade would take approximately 40 minutes. Upon arrival, I was informed that service would be approximately 1 hour. It took over 2 hours! Recall notifications should indicate what processes will occur and possible challenges in such upgrades. In addition, nothing on the returned work order indicated specifically what modifications were done.

Amazing service and quality!! Very thorough and felt so comfortable and no pressure. In an out in no time!! Made it so easy!

Everything was smooth and easy from scheduling to leaving. Only negative thing worth mentioning was that I received an email from Subaru, not the AutoNation dealership, when I got home from my repair appointment advising me of another recall. When I called AutoNation to schedule another appointment I was told that the email, which was worded completely different with no way to tell there was not a difference, was the same exact recall that I just had repaired. Not very thoughtful of the company Subaru.

Been going to this service shop for a couple of years. More expensive for routine service than the local mechanic shop, but for Subaru specific stuff, they are excellent: Parts are ordered promptly, communication is equally prompt, and the work is invariably of high quality. The service advisors are knowledgeable, gracious, professional, and almost always proactive.

Best service app I have had in a long time! I would recommend this dealership and service department to friends and family.

I have had a problem with my battery going dead. This did not happen for 2 years. Brought it to Groove Subaru and was told to start my car every day for 5 minutes. Called Svc Manager who was there on Saturday and he said I was not driving car enough miles to keep battery charged. Also was told it needed to run over an hour to charge. I came to Auto Nation and the service assured me they would find draining battery problem and did. Radio drain

Dylan and every people i met are very polite and nice

I took my car in for diagnostics and had a repair done that also revealed a more serious issue that was fortunately covered under warranty. I was provided a courtesy car while the repair was being done. My service rep Jessica had taken such incredible consideration to communicating with me through the process with daily updates and status reports.

The customer service was so amazing that I didn't even care about the cost. Had a hand full of things done to my 2019 Outback, which took them no time at all. I think it was 3 hours earlier in projected. Keep it up.

The car went in for a recall notice and i had them inspect the car for my college child. They came back with a slew of extraneous items that i can do on my own. The costs they came up with on over the top expensive. But the kicker was i said the TPMS guage would not shut off and the advisor said that guage was tricky and to inflate the tires to 38 lbs and that would fix it. Well have driving it home, that didnt do it so need to find the answer there but not at Subaru.

Terrible customer service. Took 2 months to hear back about a warranty item and was dodging all of my attempts to reach out to them.

Needed headlight replaced. They did. Also am having sporadic no start condition. They could not find the problem.

This service department is deadly. Do not use them. They will send you home without repairing your car.

Basic 20,000 mile service. Quick and efficient, A spacious, clean waiting area.

Not K. Was the service representative. I had good results on prior service on vehicle. The customer service and attention to detail is above average. Also, Matt in parts dept. Is knowledgeable for purchasing any accessories and did so. Thank you to both.

They always take care of us!

Had excellent experience purchasing my new Subaru. Bregan Hunter was very professional and was able to answer all of our questions. Was an great experience!

Everyone was very friendly and pleasant. They serviced what was needed and didn?t add in a bunch of extra costs.

I drive an older ('97) car and will only have it serviced at AutoNation Subaru. Every aspect of the experience is excellent, the service mgr, techs, repairs, attention to detail, etc. I recently discovered the original owner of my car also had it serviced at the same dealership, so they have a complete service history! I honestly believe it's in such great shape because of the care it's received at AutoNation Subaru, Arapahoe

Everybody there is helpful and has a great attitude! They are thorough and efficient.

Excellent, courteous service! Highly recommend servicing your vehicle at this location. Knowledge and helpful staff at every visit.

Jessica is by far the best service advisor we have ever had. She kept us in the loop about everything that had been done to our car and time frames.

Excellent customer service. Quick self easy process.

Service experience was excellent. My service contact was very cordial and friendly. I was kept well informed on service progress and car was completed on time.

Other than it taking longer than estimated the experience was very good. To compensate for the extra wait I was provided with a car wash, which was appreciated. I was kept informed during the wait. Service was friendly and comfortable.

Taylor showed professionalism and courtesy and was able answer all of my questions.

The waiting area was very clean and a service rep kept me posted on what was going on with the repair requested.

Everyone was great. the process to buy my car was way to long, it has never taken me 3 hour to buy a car????

Stephanie is the best! Good, clear communication and customer service!

Had to wait longer than I thought was necessary once the service was completed

My experience here was great. Dylan and Scott helped me out tremendously and I?m grateful to have had them help me in buying a new car.

I was in for the regular oil change and general check.

I had one of the best experiences I've ever had purchasing a vehicle from AutoNation Subaru. The whole team, especially my salesperson Daniel Ballez were top-rate and professional. Daniel is a true asset to this organization and I would definitely consider AutoNation Subaru for a future purchase and would have no issues recommending this dealership to anyone.

Purchased our car over a month ago, was overcharged on tax (out-of-state resident). Over $600, supposedly being sent to lien holder (only after several phone calls and e-mails). Still has not happened. This is not due to the lien holder. We were overcharged tax, it should be returned to us as an overcharge. 😕

Had the most amazing service experience. Great communication. It was completed in half the time. Everyone was polite and courteous. I was truly blown away by how great it was. No extra pushed on me. Just advised on what should come next and the price including the tax!

My rap kept me informed. He also came and got me the minute my car was completed. He was very polite and very professional thank you