This should be a bad review. The work I was advised would take 2 days ended up taking 10, and the service advisor working with me inexplicably stopped communicating with me after a couple days. The reason it is 5 stars instead is because of Michael O'Canas. After the initial mistake made by a different employee, he was immediately remorseful and appropriately concerned with the problems I now had to deal with. The work still took a bit of time, but the customer service was superb. Mistakes happen in any industry and can easily be compounded when poor customer service happens. This didn't happen in this instance and for that reason I will return.

Our Subaru Forester leasing could not have been easier or more pleasant. We love our new 2019 Subaru Forester & all of its new features of comfort, reliability & ease of servicing in the future. Thank you for your dealership & the professional staff. The Míšek family

For a person who does not trust a dealer it was good You are thete to get the customer to spend money and i did not. Good for me but not for you. Wanted to know more about my enf of lease ppyions but no onr there that i could speak with Otherwise it was okay.

We received a great deal and everyone was very friendly! Would highly recommend!!

i HAD AN APPOINTMENT JUST FOR A RECALL ADJUSTMENT. iT WAS NEAR TIME FOR A REGULAR CHECKUP SO THEY VOLUNTARILY DID THAT FOR ME, TOO, AND SAVED MAKING ANOTHER APPOINTMENT. WAIT SHORTER THAN THE ESTIMATED TIME GIVEN ME. WAITING AREA VERY PLEASANT. PERSONNEL EXPERIENCED, FRIENDLY, KNOWLEDGEABLE, EFFICIENT. VERY GOOD EXPERIENCE.

Was told I could get a new car at a certain price range. Spent 90 minutes on shopping and test drive only to find out the price range was a flat out lie by a wide margin. Then I was switched to a sales manager who promised to call me the next day with other options. He never called. I bought a car from these guys two years ago but they have really gone downhill

The AutoNation Subaru sales associate, Alex Compo, provided us extraordinary service while we were selecting our son's new vehicle. Alex spent time listening to our needs and explaining our options within the vehicle fleet. We are very grateful for his thoughtfulness and the thoroughness of his explanations. We feel we purchased the correct automobile from the right dealership!

The AutoNation team was great to work with! Thanks to AutoNation and Tawseek. Overall the experience was great! I would highly recommend AutoNation Subaru to my family and friends.

DON'T LEAVE ANYTHING IN YOUR CAR FOR SERVICE!!!! THEIFS WORKING IN THE SERVICE DEPARTMENT. MY MOM FORGOT TO REMOVE SOMETHING VERY VALUABLE IN HER CAR BEFORE SHE LEFT IT TO HAVE A RECALL SERVICE DONE. THEIR EMPLOYEES WILL GO THROUGH YOUR CAR AND FIND THINGS YOU MAY NOT NOTICE BEING MISSING RIGHT AWAY. AS SOON AS SHE GOT HOME FROM THE DEALERSHIP SHE REMEMBERED AND SURE ENOUGH IT WAS GONE. HADVTO FILE A POLICE REPORT AND THE MANAGER BASICALLY DID NOTHING!! HORRIBLE. I WOULD NEVER STEP FOOT IN THAT PLACE. IF YOU DO MAKE SURE YOU DON'T LEAVE ANYTHING YOU WANT TO KEEP IN YOUR CAR. DISHONEST PEOPLE WORKING THERE.

Staff did not let me know when my car's service was completed. I asked for a status update and my car's paperwork was sitting on the desk. Service on it had been completed over 20 minutes earlier and nobody bothered to let me know. When I asked for clarification on when my car was ready I was given excuses, nobody apologized.

Very friendly and willing to work with you in any way possible. I will indefinitely recommend to others,friends and family for sure.

My Forester was in for regular service and to address a recall issue involving the switch for the brake lights , where the brake lights were not functioning The regular service was somewhat extensive . The recall was straight forward in that it only required a swap of a faulty switch . The regular service was completed and the brake light switch was swapped. Somehow, the service department allowed the vehicle to leave w/p checking the recall work perfumed on the brake lights.. The brake lights do Nott work and now the tail lights also not work. I had a reasonable expectation that the recall would be addressed properly. My mistake was that I did not double check the work while I was still at the service department.

The staff and service has been great at the Arapahoe location, every time I visit. I bought my Subaru from another dealer and I was constantly frustrated by their service department. Once I left them for Autonation , I’ve been nothing but impressed. Auto service is a tough job for these folks, as it involves a ton of juggling cars and customers. They do it with style! They actually call to update me and their time frame expectations are accurate. Gus has been especially helpful on more than one visit. I also appreciate they have women on staff !

Incredible Service Department filled with helpful, friendly people!

Great parts and service center.

was on the phone too long, waiting too long, gave up to talk to anyone after 37 mis of on-hold. Had to bring in my brand new Subaru for twice, still with same issue :(

Great people who work really hard to get you in a new car with no down payment. Thank you Bob Baker and Tawseef.

Very disappointed in my most recent service visit. They diagnosed the issue I came in with and quoted $X for the repair- I declined. However, when I got my car back, I discovered it had more problems than when I dropped it off. I would think that if you dropped off a car in one condition and it didn't come back in that same condition or better, then your service provider would give some sort of explanation and diagnosis. When I brought it up, I was told by the service manager, not a technician, that my faulty trailer hitch wiring was probably causing multiple fuses to blow (which could be fixed with the service they quoted before). I declined again and investigated myself. I found that they had moved/removed a fuse and didn't put it back/replace it- the slot was empty! I put a new fuse in and all the "new problems" I told them about were suddenly fixed. So, turns out they were the ones that unintentionally caused my new issues but made it out to be my problem because I had declined their service. I understand that the manager would probably rate me a 1-Star customer for expressing my frustration, but I give them a low rating for what I perceived to be them not listening, caring, or acknowledging anything without me paying first.

I had to bring my car in for a recall no big deal this stuff happens. When I scheduled the appointment on the phone it was over a month before they could get me in; they only have one tech who does all the recalls. I did have to reschedule my appointment for work and when I did I was able to get the next week which was nice but when I scheduled the new appointment they said it would take all day. The all-day wasn't a problem I just made my adjustments with work but when I got to the place they told me it would only take 2 hours. If I knew that I would have made different plans with my work and I couldn't wait the two hours because I already had plans. The service manager I was dealing with didn't even seem to be sorry that I was misinformed. So I was going to take the shuttle home so I could get home to do the work commitment I had. Whoever is the lady who runs the shuttle schedule desk was not friendly and rudely told me the shuttle guy wouldn't be back till 10:30. I was there a little before 9am and if I would have waited my car would have been done. If I was told the real-time when I made the appointment I wouldn't have had an issue with waiting but I made a business meeting because I thought they would have my car all day. So I had to take a lyft so I was able to do my work meeting and then get a friend to take me back to pick up my car. I love my car but whenever I have to deal with the service department I'm always disappointed. Subaru is a great car but I would get it at a different place.

The worst thing about this service experience was the fact the coffee machine was out of order - but later fixed! I brought my 8 yr old Subaru Legacy in to finish off my 105,000 mile service. They got to it right away, service advisor 'Josh' was great to work with - all in all a great way to start the day. Out by 10:15AM!

I had to bring my car in for a recall no big deal this stuff happens. When I scheduled the appointment on the phone it was over a month before they could get me in; they only have one tech who does all the recalls. I did have to reschedule my appointment for work and when I did I was able to get the next week which was nice but when I scheduled the new appointment they said it would take all day. The all-day wasn't a problem I just made my adjustments with work but when I got to the place they told me it would only take 2 hours. If I knew that I would have made different plans with my work and I couldn't wait the two hours because I already had plans. The service manager I was dealing with didn't even seem to be sorry that I was misinformed. So I was going to take the shuttle home so I could get home to do the work commitment I had. Whoever is the lady who runs the shuttle schedule desk was not friendly and rudely told me the shuttle guy wouldn't be back till 10:30. I was there a little before 9am and if I would have waited my car would have been done. If I was told the real-time when I made the appointment I wouldn't have had an issue with waiting but I made a business meeting because I thought they would have my car all day. So I had to take a lyft so I was able to do my work meeting and then get a friend to take me back to pick up my car. I love my car but whenever I have to deal with the service department I'm always disappointed. Subaru is a great car but I would get it at a different place.

Worst car buying experience you could imagine. Agreed to purchase the car the first day, it was certified pre-owned, but not ready (cracked windshield and a dent needed to be pulled out). I told them no rush, let me know when it's ready. A few days later my salesman emailed to come by at 5:00 to pick it up. When we arrived, the dent was pulled, but a new scratch was on the car (big) and the windshield was still not fixed. He said "he tried to call me but must have had the wrong phone number in the system". Lies. I had signed all the paperwork already. So they say to come back in 3 days and it will be ready. I pick it up and as I'm driving home, I realize none of the speakers are working.... so I turn around and bring it back. I get handed off to service and they couldn't figure out whats wrong..... keep in mind this is Certified Pre-Owned car that should have a 100+ point inspection. They figure it out and I get the car a few days later. Took 4 times to the dealership. Giant waste of time. Had any other dealership had the Make/Model and trim level at the same price point, I would have happily gone somewhere else.

Do not purchase a Subaru. I bought a new one here expecting a great car and have had nothing but problems with it. I am now stuck with a car that doesn't work properly and cannot return it. Highly recommend to stay away from here.

Dishonest service department. Dishonest sales associates. Will be submitting further comments to BBB and Subaru Corporate. They are low cost, but you get what you pay for....

Would not recommend. Made an 8am appointment to have them look at my broken electronic parking break. Dropped it off on time. Gave them a call at 2pm and they still hadn't looked at it. By 4:30pm, they still didn't know what was wrong. I picked up the unfixed car at the end of the day so I wouldn't have to leave it at their shop for four days until their technician came back. What's the point of getting an appointment if they aren't even going to start to look at it until the end of the day? Also, expect to spend a lot of time on hold waiting to talk to someone on the phone. I took the car to a non-dealer mechanic a few days later where they were able to diagnose and fix the issue in a matter of hours.

Have purchased several cars from Auto Nation Subaru. Always friendly service and more than happy to help out any way they can. Thanks to Matt, Hira and Sergio! You are the best!

Generally good experience with sales representative and finance, though it was pretty clear paying for the vehicle was more about upselling stuff (service, warranty extensions, etc.) than about just taking my money for the purchase. And it was clearly orchestrated. Nick must have said 25 times that the extended warranty "covers all 72 (or whatever number) of computers in the car" in a clear attempt to scare me into purchasing it. Not made so clear are matters like titling, licensing, and so forth. Trade in offer was ridiculous, and I ended up selling my replaced car for 4X what AutoNation offered. But with all that said, inventory browsing, test driving and other parts of the sales experience was much better than I anticipated, and sales person's (Scott Call) after purchase responsiveness has been impressive and greatly appreciated.

I’m beyond happy with my new 2019 Subaru Impreza. If you can, request David Elia, he is very personable and genuinely cares about his customers. He will get you paired up with a vehicle based on your needs and what is best you for you. No pressure and no obligations. I’m proud to be a new Subaru customer!

I bought a 2019 Subaru Outback and my sales contact, Brittany Green was great: professional, knowledgeable and friendly. The process was easy. Ask for Brittany!

Had a really easy buying experience with Britney. She knew exactly what I was looking for and found it quickly. Very personable and not pushy. Was one of the easiest cars I have ever bought. I will be back for my next one soon!

Upbeat, professional, friendly

My experience was nothing short of great. I had Jonathan Carrera in sales, and Robert Baker for purchasing. Both were professional, courteous, and and helpful. Jonathan worked with my parameters and with no pressure helped me find a car. Robert helped craft the financing in a way I was comfortable with, even providing some financial tips. I have had negative experiences at dealerships, and dreaded having to go purchase another car. Jonathan and Robert made it enjoyable.

My 2012 Subaru Impreza went in for 2 factory recalls. AutoNation on Arapahoe Rd checked me in quickly and called the rental car service which provided a rental car for the duration of the service, courtesy of Subaru. While the estimate initially was that it would take 4 days for the service, AutoNation completed it in 2 days. To my pleasant surprise, the service also included a free oil change. Great service!

The staff was very helpful and answered all of our questions without being pushy. Our sales representative, Esaya, was very knowledgeable about the cars that we were interested in. He was very polite when following up with us a few days later and did not pressure us at all. Very pleasant experience!

I was super excited to buy my dream car a Subaru wrx but not happy with the customer service. really did enjoy the customer service at first in the beginning but I actually won’t recommended this dealership. After taking my new car home. Witch everything should had been good to go. I tried to call my guy that was supposedly helping “elia” witch I never got a call back after I left many voice mails. I still had to go back to get the car oil change service when I was trying to approach Elia he walked away like if he didn’t notice me and waste my gas. Once again had to go because of my Stereo benign broken and not working right. Waiting over 4 hours for the service department to just tell that me stereo is broken and need to order a new one. I was very unhappy that I had to wait 4 hours for such a small problem. Bad customer experience. Finally my buddy Frankie jump in and did a great customer experience.

Kayala the Service advisor was outstanding in every way. Both Kevin shuttle drivers provided excellent service. Trusting the quality of repairs was good.....but won't know unless there is a air bag release! Facilities were like one would expect. Don't have personal experience to advise/recommend this dealer to a friend. Their staff is certainly friendly and helpful. The cost of service at a dealership is a deterrent when keeping a 2012 vehicle on the road in good running condition.

Regular maintenance, timely. Inspection part of service. Clear summary.

While I am very happy with the car I purchased from AutoNation Subaru Arapahoe, my experiences with the sales department -- specifically lack of follow-up to repeated requests for the information/documentation that I was promised -- leaves me rather disappointed with this store and my overall car-buying experience.

I had a great experience working with Scott Call. Very informative and patient. He explained everything in detail and answered all of my questions. Highly recommend

Scheduled maintenance staff was nice

I purchased my Subi here back in 2017 - that was an overall OK experience. Since then I have tried to take it in for service multiple times. Each and every time has been nothing but a hassle due to poor communication, long hold and wait times, and lack of accountability. I recently received a recall notice in the mail and called these folks to make an appointment to have it resolved. After being transferred 3 times, on hold for 30 minutes, and asked for my information again every single time, I gave up and decided to go to a different dealership. Ugh. Waste of time, as usual.

I had to get my Forester worked on due to a recall notice I had received. The people at the Arapahoe Subaru were really great - from the check in to when I left. They were friendly, efficient and didn't try to push me into other work I should consider having them do.

A quick, easy cash buyer transaction! We bought a used SUV, was exactly as described and had been through a complete inspection. Upfront pricing with a free Carfax report. We were done in under 2 hours start to finish. Very happy with the entire experience!

Bought a 2015 Subaru Forester Turbo at AutoNation Subaru, and I was very impressed by everyone there, especially by Dylan Vance, who was very knowledgeable, responsive and courteous throughout the entire transaction. Highly recommended!

EDIT: Unfortunate formulaic owner response - it makes it sound like you didn't actually read the review as it says we already purchased our vehicle at another dealer so why would we call you now? Instead maybe try and use the feedback so that your next customer has a better experience than we did. ## Review is based on the experience - did not purchase. We were deciding between a Subaru Forester and another vehicle at a different dealer - we provided them the exact model & specs for what we wanted and came in to the dealership in person to test drive a similar model to make sure. We asked for them to give us pricing on the terms that we needed to compare to the other vehicle - after 72 hours and a couple of emails they still hadn't provided the information. Called a different Subaru dealer and gave them the same info - had the pricing in an email within 3 hours. We just leased a brand new vehicle today and it was not with this dealership. I understand people get busy but their sales process is pretty pathetic if you can't get pricing to someone who actually wants to purchase a vehicle.

I used to have a good experience at AutoNation Subaru, but I got a poor service this time. My outback needed regular inspection, oil change and tire rotation. Therefore I arrived at 7:18AM and stayed at the waiting lounge until 12:25PM. I never have it taken that long before. None of the staff told me how to proceed for 5 hours.

Gus was FANTASTIC! They were professional and through. I would highly recommend them!

Great service ask for John Carrera!

I had a good experience here. I was looking for a pre-owned 2016 Subaru Legacy and they happened to have two. My salesman, Syed, steered me toward the one with safety features which was what I wanted (he read my mind!). I was given the opportunity to test drive it extensively and have it inspected, and it came back as being pretty much fine. The really nice thing was that they honored me. I mentioned that I was interested in the Gold Plus Warranty, which I paid a VERY REASONABLE price for during my last Subaru purchase 3 1/2 years ago. (I made use of that warranty when the car died in the mountains and I paid a $100 deductible on an $11K repair, so I believe in these things). I mentioned the price to them and the finance person, Michael Shipman, came back with a price that was only slightly higher. Michael worked with me on financing (my credit is excellent, but my income is not) got a very good deal for me and I think he had to work very hard to find a good lender who I could trust. As for extra warranty plans and such, he mostly only tried to make me aware of things I really needed. I was pleased with the whole process, which was done in one day.

I found the car I wanted online. Bregan was very helpful and prompt. I would have liked to meet him; however, his manager sent him off site during our scheduled appointment. This made me uneasy and the process was filled with anxiety. I love the car so far but wish it had been detailed. The guys I dealt with on the phone, Bob and Bregan were both not available and I showed up exactly on time. All in all though it's a nice car, great price and until pick up the salesmen and finance people were good. Bob especially made the process smooth.

Because the repairs to my vehicle were not done properly; I had to schedule a 2nd follow up appointment and waste another half day.

Great experience at Autonation. First time Subaru buyer and we are very happy with my Outback so far. Jonny Carrera was out salesman and he was very nice to work with! One of the best experiences I have had at a dealership.

Service department is quick and efficient.

Great experience buying our first Subaru. Very happy with our Outback! Jonny Carrera was our sales guy and it was a pleasurable experience working with him. Thanks again!

I was worried about taking my car to a dealer but I was having issues that no other shop could fix even after spending thousands. This location has taken such good care of me and my car. They found the root cause of my issues within a day and had it back on the road that night. I took it back to have some additional work and they gave me a discount since I already had to spend enough money on my car and thats not what they want the Subaru experience to be... Mind blown! If you are worried about the cost of going to a dealer take into account that their work is with 100% OEM parts and work is under warranty for at least a year. And to my surprise they were cheaper in many ways compared to my old shop.

Dylan Vance was really awesome in providing excellent service.

The positive was I had scheduled an oil change and Auto Nation got me in and out within 35 minutes. Even though they where swamped with customers. The negative is I was quoted a $54.00 oil change (I did not op for the synthetic oil since isn’t needed for my Outback) and I ended up paying $69.15. I didn’t need my ties rotated since, I had then rotated and balanced for free the week before by the dealer I purchased the tires from. If it’s going to cost $69.15 then I should have been quote $69.15. I’ll think twice before I go back. Update 7/16/2019. I called AutoNation two days after I got their response to talk with the service manager as requested by AutoNation to discuss my above issue. The service manager was not available when I called and was told he would call me back. It has been more than a week and still no call back. I’m guessing they really don’t care, looks like to me it’s just an automated response to a low star rating. I would like him explain why they charged me for 8 quarters of oil when my 2015 Outback 3.6R only holds 7 quarters.

Great Dealership! Great Sales People! Super General Manager! Would not go to any other dealership! I have been going there and been getting great deals for over 20 years.

I would like to thank Syed for ensuring that leasing a new Impreza was easy and painless. He went above and beyond to meet all of my needs and expectations, for which I am grateful. I would recommend that anyone in the market for a new or used Subaru visit Syed at Autonation Arapahoe.

The worst customer service ever. Sales person is all about the deal, there was no care or listening to the customer. My experience of non communication and carelessness was disheartening. I recommend to not waste your time with AutoNation Subaru on Arapahoe Road.

Scheduling was easy - dropped off early and then forgot to leave my key! The dealership sent out a courtesy vehicle to pick up keys from my place of business. Car was ready earlier than promised - great service.

Honestly, I?ve purchased a couple of cars new and used. This was my worst experience by far. The salesperson was all about the sale and nothing about the customer. I returned the car because it stopped working on the third day of my ownership, and I had to keep calling as to the problem. Someone called me back and was unapologetic as to why the lack of communication. Returned the car. This dealership is not the one for you. Keep moving.

Mike O. was exceptionally helpful and helped me choose the perfect car for my lifestyle! The buying process was simple and easy to understand and everyone was very kind.

Friendly staff, nice waiting area.

We flew 1200 miles to pick up our new Forester and road trip it home. Good decision on our part. Best buying experience ever. Gary Guerin and team have set a customer service standard that is the best I've seen and quite frankly can't be bettered. Their attention to detail, going the extra yard and personable approach was most appreciated. Just wish I lived closer so I could see them regularly. Thanks Gary and Team.

Daniel Ballez and the Subaru Auto Nation team were truly wonderful in our leasing experience. Daniel was patient and understanding in helping us find the vehicle best for our family. We're loving our new Foresters.

I had an absolute nightmare experience when buying a used car at AutoNation Subaru Arapahoe. I traded in a car to purchase a used "AutoNation certified" car, and the car started smoking out the tail pipe two days later. I brought the car back the next day (3 days after purchase). The service manager and sales manager said that they would be able to file a claim under the "AutoNation certified" warranty and get it repaired. The service manager called back and said the car was still smoking after trying some things in the shop. He said he was confident that they would be able to fix it under the "AutoNation certified" warranty. One week after bringing the car back, I received a call from the salesman that sold me the car stating that they are going to refund my money and take the car back. Unfortunately the salesman had no explanation and asked me to bring their loaner car back as soon as possible. Shame on you AutoNation for making the salesman make that call with no information or explanation for me. Upon returning the loaner car, a sales manager explained to me that they believed the car had a problem before the car was sold and therefore considered a preexisting condition and they should have never sold it to me. The "certified" warranty was not going to apply. If there is any claim for a "certified" warranty, it seems like AutoNation is going to try any way possible to not cover any repair costs. In addition to selling me a lemon and then taking it back, the sales manager showed little to no sympathy realizing that now my family only had one car since they took my trade in and both my wife and I need cars to work. Now I needed to scramble to apply for another auto loan and find a different car. I bought a car from a different and much better dealership, but it is 2 and a half weeks later and AutoNation is still yet to pay off the original loan for the lemon car they took back. If they do not pay off the loan soon, I am going to be making a payment for a car that I do not even own! I do not think AutoNation Subaru Arapahoe understands the hardships they placed on my family and made little to no effort to correct their mistakes. I still have a loan balance for a car they took back 2.5 weeks ago!! Plus, if you place a "AutoNation certification" on a car, you should honor it and not find a way out.

This place is awesome!! Excellent location, nice facility, friendly people, and great prices!

Again another disappointing service interaction. be prepared to do all the work to get your car repaired. new car, within 3 days an lcd panel goes out and i have to call for the status of the part. no call from them. first words are we can not get you in this week. no attempt to find a solution. been a month of not enjoying all the features of he new car. first subaru and the last. service is what brings customers back, and what drives them to other brands.

I had an absolute nightmare experience when buying a used car at AutoNation Subaru Arapahoe. I traded in a car to purchase a used "AutoNation certified" car, and the car started smoking out the tail pipe two days later. I brought the car back the next day (3 days after purchase). The service manager and sales manager said that they would be able to file a claim under the "AutoNation certified" warranty and get it repaired. The service manager called back and said the car was still smoking after trying some things in the shop. He said he was confident that they would be able to fix it under the "AutoNation certified" warranty. One week after bringing the car back, I received a call from the salesman that sold me the car stating that they are going to refund my money and take the car back. Unfortunately the salesman had no explanation and asked me to bring their loaner car back as soon as possible. Shame on you AutoNation for making the salesman make that call with no information or explanation for me. Upon returning the loaner car, a sales manager explained to me that they believed the car had a problem before the car was sold and therefore considered a preexisting condition and they should have never sold it to me. The "certified" warranty was not going to apply. If there is any claim for a "certified" warranty, it seems like AutoNation is going to try any way possible to not cover any repair costs. In addition to selling me a lemon and then taking it back, the sales manager showed little to no sympathy realizing that now my family only had one car since they took my trade in and both my wife and I need cars to work. Now I needed to scramble to apply for another auto loan and find a different car. I bought a car from a different and much better dealership, but it is 2 and a half weeks later and AutoNation is still yet to pay off the original loan for the lemon car they took back. If they do not pay off the loan soon, I am going to be making a payment for a car that I do not even own! I do not think AutoNation Subaru Arapahoe understands the hardships they placed on my family and made little to no effort to correct their mistakes. I still have a loan balance for a car they took back 2.5 weeks ago!! Plus, if you place a "AutoNation certification" on a car, you should honor it and not find a way out.

How can this dealership improve you ask... from my experience yesterday... 1. Don't overcharge and if accidental, the "cashier" should catch it. If the cashier doesn't catch it and customer does, double check to see if customer is right before saying "thats not a $179 overcharge". I had to ask for manger, who confirmed that was an overcharge, and luckily the cashier caught it as she is supposed to. OOPS! She didn't, I did. The overcharge was for 2 diagnostic charges of 179.99 instead of one. 2. Return phone calls sooner than 2 1/2 hours later and call the right number! When the service adviser calls to "update" me at 2pm and asks for a call back, it would be nice to understand why... do I need to make a decision, am I just being notified that its done or the ETA etc. I called back 5 min after the call, again an hour later and again 20 min after that leaving messages each time. Finally got a call back @ 4:30. I was asked to make a couple decisions which obviously delayed the time it would be finished. 3. Ensure Service Adviser goes over all charges and notes with customer prior to leaving (or explain it to someone that can provide customer with a good explanation of work and charges). My SA left and handed off to a helper that was unfamiliar with what was to be done and fumbled through reading off the work order what was done and tried to decipher mechanics notes before handing that off to someone else. 4. Have mechanics leave legible notes as to what was done. Had to have 3 people at this dealership try to translate his notes, finally a manager took time to decipher them for me. 5. Have mechanics test drive car if needed. This is the second time I've been to this dealership (convenient to work location) asked for a rattle in the back hatch to be looked at. I hear it all day every day with any bump on the road, however they can't seem to duplicate the noise. That tells me they didn't want to spend the time to really check it. Just put it through a couple bumps and they would have heard it, guaranteed...maybe lazy, maybe no money in it for the time it would take to find and fix the noise? Either way, another blemish. 6. Ensure Keys are left with each car in the same place. Employee could not find the car keys and had to have someone look for them, just embarrassing for them and another reason to believe processes are lacking or not being followed. 7. Ensure that all keys are attached to key ring they had to take them off for whatever reason. I got home to find out my work keys were not attached to the key ring. Found them slid under the seat....really??? 8. The one good thing to say is that there were a lot of employees (assuming to provide good customer service?) and they all had smiles on their faces as they stood around telling stories and presumably killing time until their shift was over. I have to assume that no one is held accountable for anything over there or there would be less standing around and more attention being paid to detail and the customer experience.

Esya and Kevin were great to work with. They were very professional.

Great first experience for my scheduled oil change and maintenance at this location. The waiting lounge was very large with plenty of clean seating. There is a separate TV area, kids area and work station with counters equipped with outlets and Wifi. I brought my laptop and work to do, so it was a very pleasant experience. Only complaint was the TV was quite loud, but next time I'll remember headphones. Update: 5 stars down to 2. Scheduled my second maintenance appointment with Savannah B. On the day of the appointment I was told I didn't have an appointment, despite a transcript of the booking as well as a confirmation number. Considering this was very difficult to schedule around work, I was extremely unhappy. Ended up going to a chain location which did a great job and was much faster.

I always get great service at AutoNation Subaru. During my last visit Julieanna was extremely helpful, and took care of my regular service as well as a recall issue. I highly recommend AutoNation Subaru Arapahoe.

The service department here is a total joke! We bought a vehicle here which needed a new bumper and it took over a month for them to get the bumper in. The issues isn’t that it took that long but that every time we called to check on the status of the bumper we were told “it will be in this week”. Finally the sales man we were communicating with admitted “he was asking the wrong guy” about the bumper updates. When the bumper finally came in they put the bumper on uneven! My husband had to take the vehicle back so they could “fix it” and it looks the exact same!!! Awful services, this place is a joke. I would not recommend this location to anybody.

Received notices of recall and repair information well ahead of time of actual date of appointment. Explanations and descriptions of work to be done, plus extended wait times (with explanation of large number of clients arriving for similar service) and statements of policies to do quality service. The dealership also seemed to have extra staff available to help with greeting customers, assembling paperwork and answer questions during the wait time. Very helpful, and everyone was very pleasant!

Brittany was great to work with. She possesses communication skills which is a make or break quality when dealing with customers who are talking to multiple dealers at the same time.

I didn't purchase a car (yet) but I was extremely pleased with the experience with Syed. He answered all questions and looked up any he didn't know the answer to. We were able to install our kids car seats and take the car to grab lunch. Still deciding if the Outback is the right car for us, but if it was just based on service I would definitely buy from him.

The Subaru Dealership did the recall work needed on my Outback as scheduled and did a great job getting me a loaner car so I could get errands accomplished and return home while my car was being fixed. The staff was friendly and professional.

Arrived at 2:30 for a 2:45 oil change appointment. With no other work done on the car, I didn't leave until 5:00. Unacceptable, If you don't want people to wait for service then don't schedule for appointment times. The service advisor said {yes this happens a lot}, no apologies or explanations. This was my first time visiting Autonation and most likely my last. Recommendation to Autonation is if you want to do customer oil change maintenance then you should put designated oil change drive.

Unfortunately, I had a very poor service experience here. Took the car in to have the A/C fixed and was told "from what we can tell, it's fixed." It was not. The service rep pointed out all the things that needed to be repaired, but couldn't even tell me what they were. I'm still not sure what a differential is. Please educate your staff before telling them to advise customers. It's not fair to them or us. Now, I have to go back for more costly service without fully understanding what's wrong.

I was extremely disappointed by the lack of service when I went to pick up my WRX from a service for two recalls. I'd left the car there most of the day and when I went to pick it up I had to ask the people standing in the bay where you drop the car for service where I could get my car back. They pointed to the row of service advisors inside the door. There were no other customers talking to any of them. All of them were either on the phone or looking down at paperwork. I had to ask repeatedly if someone would help me. Finally someone got my paperwork and put it at the desk of a service advisor who wasn't there. I tried to be patient but they left me standing there for ten minutes. That advisor never came back, who knows how long they would have left me there without helping me if I didn't speak up? As it was a covered service there was no bill, all someone had to do was hand me my receipt and go get my car. This is the kind of business that gives lip service to customer service, but there was none! A total lack of caring about the only customer actually standing right in front of them!

Great overall experience from scheduling the service to drop off, completion and pick up. There was only one challenge which wasn't something the service representative could handle. The service department is heavily back logged and after arrival my contact Jason, determined there was an additional recall recently identified. That said, the type of service requires a different Tech/Specialist, and they weren't available so we had to schedule another date for the new recall. While it was disappointing not getting both recalls done at the same time, I understand the situation and it was out of their immediate control.

Autonation Subaru Araphoe. Bought Forester with sales manager Matt Garcia thanks for his attentive attitude and knowledge about car

What an amazing experience I had purchasing my new 2019 Subaru Crosstrek. Mike Mattingly and Bob Baker were so great to work with. I would recommend AutoNation on Arapahoe Rd., Centennial, CO to anyone looking for a Subaru. Top notch all the way. Thanks so much! 😍

I loved working with Bregan. He was super helpful and pleasant. Everyone here was great to work with and I got a great car at a decent price.

Personnel was considerate and helpful, & after a rather long wait, someone came to my car to ask why I was there. Josh, Jaymes, & Stephanie we’re polite and finally found a loaner car for me while my Subaru had a recall airbag replacement taken care of. It is a busy dealership/service company, so one needs to be patient...even in the heat!

Salesman was told what wanted after test drive while walking in the building. Came back with 50% value and higher price after talking to manager for over 15 min. Asked him to get manager and did not. Walked out and will never do business with autonation! I would even drive to different state to buy!

Disappointed...

Syed and everyone at this particular Subaru were awesome! They were all very straightforward, there was no game playing or trying to overcharge. They gave helpful advice on what package add-ons would work best for me. Everyone was very friendly and I got a great lease on a Forester that I love at an awesome price! I thank Syed and everyone else that worked with me here and I highly recommend them. I will be returning when I lease my next Subaru.

The other day I stopped in at Subaru Auto Nation “just to look around”. I ended up trading my 2018 Nissan Rouge with 2400 miles on it for a 2019 outback. My kids thought I was nuts but I feel so much safer and comfortable in the outback. People at AutoNation we’re great to deal with and made trading cars a very pleasant experience

Fast and friendly

Excellent service and great customer service! Would recommend AutoNation very hightly.

We had a wonderful experience at this Subaru dealership. Sergio was our sales person & he made it so easy, fun, & no hassle. Sergio couldn't have been better at answering questions, listening to our requests, then meeting or exceeding our expectations. Paperwork was a breeze and we are extremely happy with the deal we got on our new 2019 legacy.

After test driving a few Subarus at AutoNation, I narrowed my search down to the Subaru Ascent Limited. I was given a price sheet and decided to contact all the Subaru dealerships in Colorado to compare. They were all about the same price (within a hundred dollars) and none of them would budge on the price. I reached back out to AutoNation and worked with Dylan Vance and he was excellent! He was able to get me a deal no other dealership would offer and the purchasing process was quick and easy. This will be the dealership I come back to in the future for my next car purchase!

Kevin was so awesome! Made the experience effortless and we laughed a lot!

Never bring your car here to fix. They will over charge you for service. Any parts that you have they will throw away and will not reimburse you for it. Terrible service and not willing to work with you.

Worked with us throughout the process with complete professionalism and courtesy. Explained everything thoroughly and in detail about the car and the process. Greg, Scott and Aaron are the best.

So disappointed in my experience on Saturday 6/22. I made the appointment online for an oil change and saw that I could also schedule my factory recall. When I got to Arapahoe Subaru, the advisor that checked me in said the recall would take all day, which I was okay with. Then another advisor came out and told her they don't normally do recalls on Saturday and that he needed to go find an airbag. Why then does your online portal allow you to schedule this service on a Saturday? I had also told the advisor that I'd be fine with coming back another day to do the recall, but he said it would be fine. Well, I should have came back on another day, because the service I received Saturday was unprofessional and when I got my car back the inside frame was not put back on properly. Was the job done properly even? It's concerning enough to be driving around in a vehicle that has an ineffective airbag that has the ability to send shards of metal into my loved ones faces potentially severely injuring them or causing death, let alone if this airbag was even properly fixed. Called and left a message with a manager. Nothing. Look, I get it... These recalls don't make you any money, but care for your customers safety and their commitment and trust of the brand, services and products. Instead of replying to this review by giving me a number to call, perhaps return my call that I've already made.

Since being acquired by AutoNation a few years ago, this dealer's service department has gone downhill fast. I do not appreciate the blatant attempts to upsell the customer on tires batteries and other high margin consumables. It's like going to a fast oil change store. Further, the work is not any better than that available at any independent shop, and seldom complete on time. I took my car there for a recall this time, but have all service performed at a local shop for a fraction of the cost, with no high pressure sales tactics. I must assume this attitude extends to the sales floor as well and so my next car will NOT come from an AutoNation dealer.

I always have a great experience here. I usually work with Kayla or Jason, and they are both wonderful! The customer service here is the very best and I will keep coming back. =)

Honor their "certifed" used car warranty, not back out.

I went in for a Subaru recall I wasn't sure how long it would take them, and I was pressing for time. They got me in, and out within 15 minutes. I was very pleased that I did not have to wait, and it was done in no time.

Dropped by to learn about and drive an STI, cross shopping as an inexpensive alternative to a used GTR. Can’t drive an STI without running credit; sounds like you already have to at minimum drop credit if not more to actually drive one, which strikes me as exceptionally backwards. The sales associate I spoke with was super nice and professional about it, I would have really enjoyed working with her and have nothing but nice things to say about my experience interacting with her; but that’s a goofball policy to be hardline about. I had driven a GTR earlier in the day, no questions asked, and same with a nice new stinger GT AWD that both cost a good amount more than the STI. I don’t really want to have to beg, or take a soft inquiry to find out more about a car I’m interested in. Still interested in an STI, but not going to go to those extents to sell it to myself. Not a big loss, seems like lots of others do, just my experience in a vacuum. I think you’re doing a bit of a disservice to your sales staff though, I have the capability and intent to buy a car in the near term.

Check-in Team did not communicate my specific desires for the day to the Servicing Team, so my main priority for the day was not resolved by the time I picked up my car.

Fast, friendly, efficient. What's not to like!

The experience was great! I have bought a lot of cars from dealerships that was by far the quickest I have ever had. Hire was our sales person, and she was AWESOME! She sat with my wife and explained ALL of the functions on the car, and was really enthusiastic about the product. Also, Scott in financial was great, great personality, and had you in and out. Since usually financial takes the longest. Couldn't have asked for a better experience, because buying a car kinda sucks. I can say I would buy a car from Auto Nation Subaru again for sure if the experience was like that.

Brooke, Andrew, and Scott were all great to work with. The price offered didn't seem to be matching what was advertised online and they took the time to break down everything and helped me get into a vehicle that was a better fit.

I stopped in to check out Subaru as one of my choice for a new automobile. The sales staff was very welcoming and took the time to show me their product and let me test drive a few cars even though I told them I would not be purchasing a car that day. Their attitude remained constantly positive which is one of the main reasons that I went back and purchased my car from AutoNation Subaru. It was nice to be able to shop and get all the details to make a well educated decision without being pressured to buy. I would highly recommend AutoNation Subaru for a great car buying experience and a great product.

Excellent ppl and service

Had a very good experience with AutoNation Subaru. After researching online, we found a car we wanted and contacted them. Worked with Al G. to set up an appointment. Al's communication was great, and he was kind enough to hold the car for us even when other's were interested in it. Although Al was very busy on this Saturday, he took time for us and that is much appreciated. We purchased the car outright (no financing), but still had to wait over 45 minutes to meet with a finance manager to get the hard sell on an extended warranty. The finance group should get trained by Al on how to treat a customer with respect and respect their time. I know dealerships must make a ton of money on the extended warranties, because this wasn't the first time with the hard sell. So, sure, I'll put up with the hard sell, but having to wait almost an hour to get the hard sell was frustrating.

They have always done a great job with my car. I have it serviced here due to being under warranty and they have always been able to address the matters I bring it in for.

Great Experiance. They even delivered the used car I bought to Colorado Springs at no charge.

Really liked working with Sergio. He was very knowledgeable and easy to work with.

My 2016 Legacy needed a repair and I took it to AutoNation. My service advisor Josh Kelley was really amazing. He took the time to listen to me and really understood my concerns about the problem I was having. He had the technician diagnose the problem and got back to me right away that same day. They needed to order a part and Josh kept me posted with email updates. The part came in last week and I had it installed today. The whole process was really painless and I was treated extremely well by everyone in the service dept. Another Subaru dealer (where I bought the car new) told me I was going to have to wait over a month for an appointment just to have the issue diagnosed. If I had gone back there I wouldn't even have had it looked at by now. Instead I'm back on the road and I know I'll be back to see Josh from now on when I need service.

Service Tech Gustavo Rivera was friendly, fast, and efficient. He knew mechanics, as well. Thank you!!

Really was just shopping on a Sunday. So, can't give it a bad rating. Think positive!

Great place. You dont feel like a customer they make you feel like an old friend.

Esaya was great to work with, he helped make the entire process very easy and smooth. For my next Subaru I would absolutely work with Esaya again.

Great selection of vehicles in stock, knowledgeable staff (ask for Sergio), and great prices made for a great car buying experience.

I have used AutoNation Subaru Arapahoe several times for issues related to my Outback, and have always been pleased with the results. They are friendly, courteous and they listen. They keep me informed on the status of the maintenance on the vehicle, but are not pushy with respect to how I want to get the work done. Since they are more expensive than smaller shops, I use them when the situation dictates that their professional expertise and specific knowledge regarding my Outback is required.

First let me say the waiting area is really nice. Plenty of room to spread out and lots of counter space with outlets to work. I was quoted 2-3 hours for the "Distance to Empty" recall software update to be done, which surprised me because when I made the appointment online, I thought it said one hour. Whatever, as I had my computer with me so all was good. At the three hour mark, I found a tech and asked for a status on my car. I was told "the paperwork was ready" but that was all he knew. Thirty minutes go by and I go talk to the service tech that was supposedly assigned to me, but I had had no contact with yet. She tells me the same thing the tech had told me, but adds that my car is "across the street" where they do the recall work, and that the person that runs back and forth to get cars was at lunch! AND, there is no one to fill in for him while he is gone! So, who knows how long my car had been ready and was just sitting "across the street". Fortunately, MY service tech asked a man (I think he was the manager) to go and get my car and he sent someone. He then offered me a future free oil change and of course, apologized. I have always been satisfied with AutoNation Subaru on Arapahoe Rd in Englewood, CO. But you guys asked for a review...

I had the best car buying experience here! Hira was my sales associate and she has been absolutely amazing! I bought my vehicle memorial day weekend and it was very busy. However, she made sure from that I never felt neglected. Even after I bought my vehicle, she was kind enough to answer any question or concern I had no matter how small. As a first time car buyer this was huge! The entire team made me feel welcome and I never felt like I was just another sale. I highly recommend them and I would definitely send my friends and family Hira's way.

Greg helped us with the purchase of a Subaru Forester for our son. Greg was wonderful to work with, knowledgeable and personable. He took care of all the details in no time and got us on our way. It was a pleasurable experience from start to finish. We look forward to working with Greg and AutoNation Subaru in the future when the need for an additional vehicle arises.

Left car here for a few days to investigate a mystery sound that has been occurring at randomly at highway speeds for the last few months. They were unable to determine the cause of the sound and despite being kept under a tent during its time here, my car now had hail damage that it did not have before I brought it in. After talking to them on the phone and in person, I’m out of luck and have to cover the damage through my insurance. I can’t recommend leaving a car here overnight for service.

It took nearly two hours for a recall repair for what was supposed to be a 20-30 minute job. Other people in waiting area were coming in and leaving as their cars were fixed but I waited and waited. Do they put the people with recall repairs at the bottom of the list so that they can attend to paying customers? This is my second trip to the dealer for a recall repair in two months. The first took 2 weeks because they had to pull the engine. Not sure I will buy a Subaru again.

The email sent to me from Subaru directly said that this should take approximately 30 minutes for the factory defect to be repaired. When I arrived, I was informed that it would take between 1 - 1.5 hours, which is reasonable with traffic at the location. It then took 2.5 hours for the actual repair to take place. What's the point of having an appointment if it's still going to take that long, when it is clearly stated from the actual manufacturer how long it should take? This is why people choose to go to third party service centers.

A little pricy but fantastic service

Disorganized and uncaring service department in our opinion. Waited 10 weeks for an appt to take care of a recall. Arrived 20 min prior to our NOON appt with intentions to wait the required two hours while the auto was being repaired. Was told the auto wouldn't be ready until 5 or 6pm!!! Was given a loaner to drive home for the day - NOT okay! Keep your promises - don't lie to your customers! If we have an appt and it takes two hours to fix the problem then do your job and fix the problem. "I'm sorry" and a loaner doesn't get the job done - just do what you promised to do. We were basically told the service dept was too busy to honor the appt THEY made. Dreadful experience, and we will NEVER recommend this dealership to anyone.

I had a wonderful experience at Subaru Arapahoe and I know I'll continue to! I first contacted Subaru through my work's car discount buying program. I worked with the sales manager Aaron and sales lady Brittany Green. Neither were pushy or naggy during the time I was shopping, comparing, and pricing. Aaron sat down with me after they ran my credit and gave me some amazingly solid advice that I'm extremely glad I took. He's a good person. Brittany was amazing at remembering misc small details I told her, and implementing them in the customized selections she made for me. I highly doubt I would be as happy with my car if I had done it all on my own. I'm allergic to leather and she made sure she never showed me a leather car. The paperwork process was slow and boring, but I believe that's always to be expected. It took about 2 hours once I finally decided. Last but not least, I got a wonderful deal without having to use any shady haggling methods. You go in honest, transparent, and you will get that back for a quick and easy car buying process.

Couldn’t be happier with my experience here! My representative Sergio was very friendly and helpful during the whole process. I absolutely love my new vehicle. Thank you AutoNation!

I was quoted $70 for my work and when I went to pay the bill it was $120. When I said that it was wrong she made "a few adjustments" to bring it down to the quoted price. She said they would bring my car to the front to pick it up. I waited about 20 minutes and when I asked where my car was they said they couldn't find it. I walked outside and it was sitting right there. The number on the key tag didn't match the number on the invoice so I showed him that the license plate on the invoice matched my car's plate. He didn't quite believe that it was my car so I opened it with my other set of keys. He then went to find the key they had for it. When I got home I checked the invoice for the tire pressure which said 40 for all tires. On the car itself it says the front tires should be 30 and the rear tires should be 29. Today I have to go back and have them correct that. All in all, not a happy experience.

Prompt and friendly sales service. The buying experience went well . Two reasons to not rate as 5: The autonation 90 day warranty was verbally touted, but no written version of it was provided or available . The "detailing " of the car neglected to clean items I pointed out.

Went to look for a vehicle for my husband. Asked if we could talk with Movin since he had helped us purchase 2 previous vehicles. Movin is the quintessence of customer service. While he is now a Manager/Director for internet sales, he never said, "No. I'll get someone to help you." Movin just started the process by asking what my husband wanted. Movin looked at inventory on the lot and then had Sergio take us for a the test drive. Sergio was informative, patient and quite helpful. We returned talked about pricing and what we wanted in the vehicle. At no point in our conversation was there a sense of impatience. Everyone at the dealership is friendly, says hello, asks if any help is needed. This is the only car dealership I have ever enjoyed and would recommend to our friends. It is an amazing partnership amongst all of the staff. Thank you Movin and Sergio! You are both amazing!

Good service and customer relations except the airbag recall took two hours longer than expected. One hour of that was because I arrived right before the technicians went to lunch.

Courtesy shuttle service was below par compared to other companies I?ve used. Had to use a Lyft to pick up care cause shuttle driver was done for the day. Please a two hour plus wait to get a shuttle to my location during the repair.

Fast, Friendly service.

Have a new 2019 Subaru Ascent. Took it in for it's first oil change. Brought it home and within days noticed oil on my driveway. I called the service department back, and he said he knew what it was and I had to schedule yet another appointment. We took it back and waited 2 hours for them to fix it. Once again, a couple of days later, we noticed some oil spots on the driveway again. Pulled it into the garage and put a piece of cardboard under the car to confirm the leak. Sure enough, it's leaking again. I will be calling them back again on Monday to once again, probably schedule another appointment, and another 2 hours out of our day to have them hopefully fix the leak. We have never had to go through this for a new car. Not sure if it's the workmanship or the car. We bought the Subaru because of it's ratings and reputation. I would have to assume it's not the car.

Such an organized and kind experience

Excellent service, price.

If you decided to go to this AutoNation I highly suggest Sergio. At first I was very upset with my experience but then he made it right, made sure I was happy and took care of me. Thank you Sergio! Thank you for taking time to make things right!

Auto Nation Subaru was awesome! They made buying my 2018 Mazda CX3 easy.

The sales person Micah was very nice and patient work us ad we looked through the inventory. I thought that I wanted the Outback but it sits a bit low for me. I already have a difficult time seeing over the steering wheel so we didn't get anything.

We brought in our 2011 Subaru Outback for an airbag recall and were informed we had come in a day early. The underwriter was nonplussed as he said he would take care of us anyway and they did so, delivering the car back to us earlier than promised. Good job!

Our experience with AutoNation Subaru Arapahoe was excellent. Our sales associate was friendly and knowledgeable. He worked with the manager to negotiate pricing on our Ascent and made it so that it was affordable for our family. We absolutely love our new car and couldn't be happier with the product. The sales associated went over all the features of the car and told us about workshops that offer additional information regarding all of the features.

Staff here is always friendly and helpful. They are also very willing to help customers as much as possible

Stephany is very rude. She is very misleading and she likes to hang up on people. Thank you for helping me choose to take my business elsewhere.

The service work was done correctly. However, payment was a different story. I was supposed to receive a 10% discount, but I didn't receive the full discount. The cashier tried to explain it away without changing the amount due. After pressing for the correct discount, she admitted that the programming doesn't calculate the discount correctly and she had to override it. I wonder how many people are overcharged because they don't question the discount.

My vehicle was brought in for 4 recalls, which is a bit frustrating. And it took over 2 months to schedule for this appointment. So I dropped my car off and picked it up. I can't say much more.

Had a great experience dealing with AutoNation Subaru Arapahoe. Everyone was responsive and helpful, especially Christian C.!

Bought a used car sold as is. Nice car, some issues that can be taken care. The main issue was that they key flob did not work. The kept the door unlocked so did not use. Called the salesman the next day and was advised that I bought the car as is. I would not go back.

Per Subaru recall notice, repair should take 30 minutes. Service manager said to expect 1.5 to 2 hours. It took 2.5 hours. Took 10 minutes to be acknowledged after arriving. Overheard two sales people walking through waiting area talking about how you could feel the anger in the room. Seems like the dealership over schedules repairs and customers are forced to wait excessively.

AutoNation Subaru Arapahoe helped me find the perfect CrossTrek for me. Color, style, safety features and the technology I wanted. No high pressure sales here, only helpful and informed staff. I'm so impressed and highly recommend to my family, friends and coworkers. My new Subaru is amazing-I love it.

Any time I have my cars worked on, I cover the driver seat with a towel. The man who checked me in at the service department told me that, in addition to my towel, they would be using seat and floor covers. They didn't. I waited an hour and a half for an oil change and tire rotation. I didn't receive a text, phone call, or voice announcement to tell me my car was ready. The General Manager walked by and asked me how I was doing. I told him of my wait. He quickly located my paperwork and my completed car , and got me on my way.

Don't let everyone go to lunch at the same time.

Easy scheduling online, was sent reminders, fast excellent service with a great waiting area, wi-fi.....

On April 30, 2019, I wrote a negative review of this AutoNation. The manager promptly responded, listened to my frustrations (took notes even), got me back in, and made it right. I am so grateful that, in a world where we are so reliant on our cars--an unfortunate truth--and so many of us are at the mercy of our mechanics, this group took the time to listen to me and make things right. The woman who took my keys when I brought my car back listened to me and apologized, the guy who called me when my car was finished had read the notes and apologized, and the guy who gave me my keys back apologized. Their words and actions truly meant a lot. Thank you!

We were very happy with our experience.Fast and friendly. I do have a question. My car has one black side mirror and one white one. Can we still do something about that? Thank you!

I had a great experience buying here. That said, I have had terrible experience with their understaffed service center. They try to be nice but they are always overrun and will tell you how that impedes them from doing their job in a timely manner when you ask them to help you. I was forgotten on the phone six times in one day trying to just get a simple answer on how my car was coming along and when I could pick it up. They would put me on hold and never come back. It had me in tears I was so frustrated. Their shuttle service is severely limited so do not rely on that. Truthfully you must either pay for your own Uber service, have a ride, or plan on spending your day there. A 3 hour recall update on my computers and an oil change took ten hours. I was told they were overrun with vehicles (their excuse the last 3 visits I have made there) and that they could do nothing for me. If they are this overrun they need to re-evaluate and up their staff or honestly move to a bigger and better location. What started positive has turned deeply negative and I will do my best to never return.

First off, this dealership is very overrun so do not use them if you do not have an open schedule and a ride. For my recall, I arrived at 7:30 am and told I would have a shuttle leaving with those folks with that appointment time. The shuttle left as I waited for someone to check me in and they unfortunately wouldn't wait. Because of this I had to wait almost 2 hours for the next shuttle. Upon drop off I was told the driver had to pick me up at 2:30 as no other time was available to bring me back to the dealership. They said they needed my car until 5pm. I have to work and they do not do recalls on the weekends. I'm at my whit's end and have to pay to be driven by Uber or Lyft now to get back to my car. Again, not the fault of the staff, they have told me they are overrun with work. I will have to find somewhere else to work on my car as this experience has me in tears.

Only had my jeep for a week and it's already in the shop not to happy right now

Bought a used car but within 5 days, a serious oil leak. Fuel guage went out Not the dealers fault, just happened.

Was in a car accident April 15, went here to buy another vehicle on April 20. Not thrilled with this place. I wanted a certain vehicle was told that they had it. I go in the next day and "it sold". Then I am given two options didn't like either one but ended up in the end buying one of the two choices. Had issues with the vehicle within 3 days after taking it to my mechanic. The dealership fixed several issues but not everything so now I don't trust them and won't be going back. Buyer be ware as they say....and if I didn't have to work I would have taken my time to buy.

Staff seemed really nice and I got the car that I wanted. However, I did have to bring the car back to the dealership 2 days later to get it checked out because there was a clicking sound coming from the bottom of the vehicle. My car was looked at several times by different individuals on their maintenance team and they couldn’t figure out what was causing the clicking sound also they didn’t seem too concerned. Finally, they brought me out a mechanic his name was Gabe. He knew what he was doing and seemed like he genuinely cared. He took my car for a test drive, figured out what the problem was and fixed it. He was very professional and helpful, I’m truly thankful.

Awesome customer service

Had a problem go wrong with my camera, said the part would take 5-7 days to come in. A month goes by with no call or message. Call them to see what is going on and the part has been there the whole time. Great. I bring it in and ask for an oil change as well. They call me to pick up the car saying it is ready, I come the NEXT day and they are telling me that they are "just finishing up the oil change". This place is beyond unorganized and, trust me, they WILL find a way to waste your time.

This place won’t give me a deal at all, I’ve been their customer for last 9 years and I’ve got the most expensive deals, my sister got a 2019 trail hawk for zero down payments and 270 a month, I put 2500 for down payment and 270 a month for a basic Impreza, I’ve got three cars from this exact same location, not even once they give me a deal.I talked to the manager and said can you give me a deal for my next car because I’m your customer for last nine years?he said simply no !because subaru has a higher sale value according to him. It’s like I’m owing them something. I’m very disappointed I wish I could give them a zero

This is my 3rd Forester purchase, we went thru the Costco Auto plan and they directed us to Auto Nation on Arapahoe Road. I went there first and met w/ Dylan Vance (he had called me first). we looked at a couple of Used vehicles, and decided we would purchase a New vehicle. I returned in 10 days and purchased a 2019 Forester on May 11th.

We took in our Subaru Forester for regular maintenance = no issues there, at all. BUT, we also brought in our Saturn VUE for an oil change (the service rep on the phone said we could bring it to the same location since it was just an oil change.) When we got there,we were told that they would need to go to your other location to get parts since they didn't have the VIN number of the Saturn. This wait time added more time to the appointment. Why not be proactive, and when someone makes an appointment for a Saturn (etc.) get the VIN number, so that you have the part (unless of course something major pops up during that appointment. We were not advised this when we made the appointment over the phone. Being a little bit more proactive goes a long way in customer service!

Purchase experience was overall was an easy process. Was kinda upset with the dealership though. There was some damage on the hood and some scratches on some plastics BUT they did take care of everything. I am now SUPER happy. Thank you for the great experience!

I usually hate dealing with service departments at dealerships, but the folks at AtuoNation Subaru have always been friendly, easy to deal with, and very prompt.

I had a great experience at AutoNation Subaru. My representative Brittany was very attentive when I was describing what I was looking for and took a great deal of time showing me vehicles that met my desired requirements and discussing options with me. I couldn't be happier with my purchase or with the representative who assisted me, going above and beyond in making sure I found the vehicle I was looking for and that I was happy with my purchase. I've been a Subaru owner for over 15 years and I look forward to another 15 years or more and AutoNation Subaru made my Subaru search and purchasing experience that much more enjoyable and comfortable

Great customer service, car selection, price and overall experience!

Great service management and sales.

Britt and the team at AutoNation Subaru went the extra mile to make buying a car a wonderful experience! Thank you!

This place has a great service dept., nice waiting area, and most of all, representatives who actually come to work, do their job, with a smile!

I am absolutely ecstatic with my experience at Auto Nation, we had some issues with paperwork and everyone tried everything they could to get me in my new car. Unfortunately that wouldn’t happen that night but two days later I was signing paperwork when it looked like it would be a week. I’m now driving my 2019 Subaru Impreza and I cannot stop smiling. I love my car. Thank you to everyone who made it happen.

Great experience and very professional staff.

This was the easiest process!

Hira was great!!!! Love my new Crosstrek ... everyone was amazing to work with .

Got an oil change. Great customer service

I checked in at 9 am and told the advisor I would be waiting at the dealership as I didn't have a ride to go home. This was a recall repair on my car. The paperwork I received from Subaru said the work would take 3 hours. When I checked in and was told it would take 6 hours I asked the advisor why so long since my paperwork said it was a 3 hour repair. He said something to the effect, "Well, the repair does take only 3 hours, but we have to do all the paperwork as well." Really, 3 hours for paperwork? So after 5 1/4 hours my phone rings and the dealership is calling to tell me my car is ready. I said, "I've been sitting in the waiting room for the past 5+ hours." She said, "Oh, they forgot to write on the paperwork that you are a "waiter." I was sitting talking with another customer and they were told that the reason they write this on a work order is so they can try and get the work done quicker. It would have been nice to not sit waiting for my car for 5 1/4 hours. The last time I had recall work done on my Honda, I was given a rental car to drive until they were able to get the recall done (I had it for 2 months) and Honda paid for the rental car. When I asked the Subaru dealership about this, no one ever called me back. It took 6 weeks from the time I called to make the appointment, to the time it was repaired. I love my Subaru, but not the dealer customer service. Honda trumps Subaru when it comes to customer service!

My wife and I recently purchased a 2019 Subaru Outback from AutoNation Subaru on Arapahoe. We were drawn to purchase this vehicle because of the high inventory levels (the 2019 Outbacks aren't selling because the 2020 model is a refresh) and opportunity to get a good deal. We dealt with Brooke Sando. I had pre-negotiated the terms of the purchase (price and interest rate) before ever coming into the dealership. Brooke knew that we wanted the special Subaru 0.9% financing -- the whole negotiation was based on that. I will say that Brooke worked with us but when it came time to sign the purchase agreement she tried to bump the interest rate from 0.9% to 4.99%. She didn't say a word about it - just put the purchase agreement in front of us with the higher interest rate hoping that I wouldn't notice. That sucked. Up to that point I had been happy with how I had been treated. Of course I noticed and they quickly acquiesced and changed the paperwork to reflect the 0.9% rate. That definitely wasn't cool in my book and causes me to not really want to recommend AutoNation Subaru on Arapahoe. Three stars instead of the five they would have gotten.

I checked in at 9 am and told the advisor I would be waiting at the dealership as I didn't have a ride to go home. This was a recall repair on my car. The paperwork I received from Subaru said the work would take 3 hours. When I checked in and was told it would take 6 hours I asked the advisor why so long since my paperwork said it was a 3 hour repair. He said something to the effect, "Well, the repair does take only 3 hours, but we have to do all the paperwork as well." Really, 3 hours for paperwork? So after 5 1/4 hours my phone rings and the dealership is calling to tell me my car is ready. I said, "I've been sitting in the waiting room for the past 5+ hours." She said, "Oh, they forgot to write on the paperwork that you are a "waiter." I was sitting talking with another customer and they were told that the reason they write this on a work order is so they can try and get the work done quicker. It would have been nice to not sit waiting for my car for 5 1/4 hours. The last time I had recall work done on my Honda, I was given a rental car to drive until they were able to get the recall done (I had it for 2 months) and Honda paid for the rental car. When I asked the Subaru dealership about this, no one ever called me back. It took 6 weeks from the time I called to make the appointment, to the time it was repaired. I love my Subaru, but not the dealer customer service. Honda trumps Subaru when it comes to customer service!

Great Customer service. Went out of their way to take care of us. Matt was great. Scott and Sergio were amazing.

Great Customer service. Went out of their way to help us. Matt was so great. Scott and Sergio were amazing to work with.

I recently bought a used car from this dealership and it was the best and easiest car buying experience I've had yet. Hira was awesome and helped me find what I thought I wanted, and then when I changed my mind and came back the next day she had exactly what I had asked for sitting in the lot waiting for me. I didn't get pressured by any sales people or finance guys and they don't try and jack the price up with any hidden fees. The dealership is super clean and comfy. Will definitely recommend them to anyone looking for a new car.

I brought my car in for the airbag recall and they suggested replacement of a drive belt. I also requested a check over the whole car. They provided me a rental car for free which appreciated. They advised me they would try to have it done by 3pm. I showed up at 5:30pm just prior to my rental return time. The car was not done and I had to wait another 1.5 hrs. They guy working on my car did not know how to install the belt and they had to look at another car to figure it out. They finished the job and didn’t charge me. They never got to do the full check. Because they made things right by not charging me, I give them 3 stars.

Usually I come to this location for my car maintenance and never have issues and they are always on point. But I went on Friday April 19th and did not have the best experience. Even though I had an appointment for 9am for an oil change and a liscence plate bulb replaced I still did not leave till almost 1pm. The first greeter quoted me an hour and half. At noon a second worker told me just needed to replace the bulb and be done in twenty minutes. Finally I had to walk up to the worker at almost 1 to check on the wait. He said my car was already done but he was short handed on getting the cars out. Maybe short staffed that day, like I said usually always on point.

The young service writer was great. He explained everything, and when we needed his assistance in resetting our clock, he was spot on, went the procedure and explained it. The service writer also made sure all recalls were handled and corrected. Thank you Subaru for hiring such a great customer service person as a service writer.

I had an excellent trade in and purchase experience last Saturday at Autonation Subaru. Dylan Vance was my sales associate and he did an excellent job. He was very knowledgeable about the STI, they didn't low ball my trade in, and they agreed to test drive and discuss numbers before running my credit. When they were detailing the vehicle I purchased, it was crazy busy. Dylan jumped in to help the detail crew and allowed me to take my trade in to go get some lunch, without me even asking. Everyone I spoke to was nice and finance didn't feel rushed or pressuring. Nobody asked for a review either. I'll definitely be back!

Very disappointing, again (2nd times). They have timing issues.

Overall amazing experience. Daniel held the car for me while I drove up to the dealership even not letting someone else buy the car while we where driving up there!!! He was very helpful with everything and held to all prices and things he told me. He was super transparent and didn’t seem annoyed with all the questions I had. From the time I arrived at the dealership to the time I drove off with the new car it took only an hour and a half. Overall a great experience and Daniel was very helpful and easy to work with.

As always staff is very pleasant especially early in the morning. Thank you.

AutoNation Subaru serves incompetence on a silver platter. I brought my 2018 Subaru Impreza here for an oil change and vehicle inspection on April 11th. They were friendly and accommodating, so when the bill came to over $80, I shrugged it off and figured the high cost was a result of a job well-done. One week later on April 18th, my car's check engine light was on indicating that the engine was overheating. Upon my family's own inspection, I discovered that the oil was severely over-filled and my coolant was nearly empty. I brought it back to AutoNation today and they did an additional inspection only to tell me that they made a mistake in overfilling the oil last time, but "found nothing wrong" otherwise. I was told that "the codes do not indicate any issues." What? Do the mechanics even know how to inspect a vehicle without the computer telling them what to do step by step? Not trusting this deduction, I brought my car directly to Groove Subaru in Englewood. Without an appointment scheduled, they squeezed me in and within 3 hours told me that my coolant fans had blown a fuse, which is why the engine was overheating and using all the coolant fluid. AutoNation Subaru may be a good place to buy a car (I have no experience on this end, however), but it is a Godawful place to repair a car. The mechanics are either purely incompetent or simply didn't care to solve the problem with my vehicle. I unfortunately won't be taking my business here again.

Everyone was kind, professional, and respectful. Mike L. in sales was great to work with and did everything he could to help us move along. The only complaint I have is that I arrived at 3pm, and left at 7pm. After telling the manager and just about everyone we spoke with, we want to buy a new car but we are very short on time as I had my 8 month old for part of the time. We did not attempt to negotiate the price, we just needed to leave. I have bought several cars in the last 20 years and never has it taken that long. I feel they use the drawn out time as a tool so the customer is tired and just wants to leave verses negotiate prices. Which again that was not my case. I bought the car but with that experience I would not return to buy again in the future. I hope they work on their logistics.

Very professional, took me in on a short notice meaning I was a walk in and took care of me on that very day.

They got my recall for airbags done in April as opposed to August in Golden! We feel like a family again since we can use the passenger seat again!

Al was fantastic!

Exceptionally slow service dept.

I had an incredibly pleasant and easy experience. Everyone went out of their way to make me feel welcomed, listened to and supported.

Outstanding experience! No haggling on the price. Very accommodating to what I needed and very friendly atmosphere. Completed the whole process in less than 2 hours and they even delivered the car to my house more than 50 miles away! Very happy!

Confirmed recall appointment Saturday for Tuesday by phone - (I had to wait a good two weeks to get in for the airbag recall) - Told I could get a shuttle back to pick up at 3:30 When arrived - my appointment set for 3:30 wasn't even on the books Got the car in - but no shuttle available but for 1:00 PM to come back and car would be ready by 5 Got a friend to take me back at 3 - Car wasn't ready till 6 Roberto G was excellent in customer service having to deal WITH INCOMPETENT BOOKING AND OVERBOOKING - NOT HIS FAULT - but Auto Nation's system is a mess THEY WILL PROBABLY SAY THERE WAS AN ILLNESS ....WRONG 1) they OVERBOOKED as others were to be held over for the next day 2) they didn't have me in the system even after I confirmed 3) they didn't have the shuttle to bring me back at the time as promised and confirmed orginally

Good service, polite and timely. Full explanation of service rendered.

Great experience, everyone was helpful,friendly and knowledgeable. Love my 2019 forester. Sales person, Mike Mattingly was the best. Thanks arapahoe Subaru.

My experience here was great! Zach Elkin was an awesome person to work with who was straightforward, listed to what I wanted and stuck with me through a long decision making process. He went out of his way to provide me information and answers to many questions along the way. I also had a great experience with Gustavo Rivera over on the service side getting my older Subaru fixed up. All around great customer service from AutoNation!

Great folks at AutonNation.

Besides the passenger airbag service, I requested my tires be checked for appropriate air levels.. This service wasn’t done at all. My warning light was on when I brought the car in, & remained on driving to Discount Tire. My left front tire was only 26 psi!!! That’s how I know you guys didn’t even check my tires!!! Not happy!

They promise to called me about my car repair but they never did.

I had a great experience at this delarship and was lucky to have Zachary as my sales associate. He was very attentive when I explained what I was looking for. He got me into a perfect vehicle. I will most defiantly be doing all future car buys through this establishment.

Sales, I recommend. Service department, I do not.

I was extremely happy with the customer service and attentiveness that the employees had when helping me get into a car.

(Translated by Google) I love to go there and very kind people (Original) Me encanta ir ahi y la gente muy amable

Sergio, our sales rep, was flexible, accommodating and highly knowledgeable. He provided a great experience not only during the sales experience but even two weeks later when I reached out for help.

When first visiting, Sales Consultant Alex Compo, without knowing he might ultimately make the sale, spent almost two hours with us, explaining details of each of the models. He was patient, thorough, friendly and above all, professional which my wife and I appreciate. Over the weekend my wife and I decided which model we wanted, returned the following week and leased the Outback 3.6R. Again, Alex make the process as painless as possible, to the extent that he even put on the Side Window Deflectors himself. To be honest, this has been the most positive car-buying/leasing experience we've ever had. Note: with 57 years of marriage, I assure you there have been many. In closing, we'd like to say thanks to Scott Greenwood for completing all the financial paperwork in a minimum amount of time. Great job. All that's left if to read all the literature and learn how to operate all the bells and whistles on this car. Mind boggling, but we'll get there. Thanks again for everything. William and Rebecca Kerr

An ad online had just been posted for a vehicle that interested me. The price was very reasonable. This vehicle was just brought in on trade so it didn't have a chance to be cleaned up.I called the salesperson and set up an appointment for first thing on a Saturday morning. I arrived when the dealership opened I had a chance to test drive it right away. The vehicle seemed very clean and well maintained by previous owner. According to blue book the vehicle was priced very reasonable or the mileage and the make of the vehicle. I put a deposit on the vehicle, give them my pre-approval letter for my credit union and returned two days later filled out all the paperwork after the car had been cleaned and thoroughly inspected and tuned up. A very sound and reliable vehicle andthe process of purchasing was very easy.

AutoNation Subaru was awesome, I have a beautiful new 2019 Forester!!!!!

Overall good experience and competitive price for previously owned vehicle we purchased with only 12000 miles on it, although with one big caveat and one minor: Although I forgot to ask for it upfront, I wasn't presented with the carfax report until after starting the paperwork process. It revealed a minor accident with no structural damage/no airbag deployment so I was relieved with that but when I looked closer at the area described in the report I found a very slight but obvious body panel misalignment and missing under body panel screws/pins probably where the repairs were made. They agreed to install the screws/pins but apparently did nothing to improve the body panel alignment which would be easy to do in the shop. I had a pang of regret for being so far along in the purchase process before seeing that but not enough to change my mind on the purchase. Also two of the tires on the vehicle were at 5/32nds which is their self professed limit before they have to put new tires on it, so they only have 2/32nds more life in them. For a nearly new vehicle with only 12k on it they should replace tires with that much wear on them when the buyer is paying full retail for the purchase.

Great car buying experience

Dylan was fantastic during my recent trip to AutoNation Subaru! He was very knowledgeable about all of the features of the Crosstrek. He was able to work with me to find a car that was within my budget. I'm so thankful for his help. I highly recommend checking them out when you're in need of a safe vehicle.

After checking out a few other dealerships I was eager to deal with an agent who was straight forward with me. Car dealerships can be smarmy and let's face it, egos get out of control. Brooke was just what I was looking for. It's not just the price of the car, but I wanted to feel good about who was getting the commission and how they handle customer service. Brooke was sweet and upfront. She made the process enjoyable an even helped me on her day off. It is clear she cares about the customer and that really makes a difference. I was willing to drive the extra hour so that I could have Brooke as my agent!

The brand new 2019 Subaru Legacy we bought the air conditioning does not work. We currently trying to get it fixed. Been a pain having to bring it back and forth and won't compensate for our time. Asked for a free window tint and they refused.

Horrible, as the jerk salesman (Alex) has been MIA Everytime I came there (3x) + when he made an appointment with me today to show me the Hyundai Santa Fe I've been trying to see, I got there + he didn't tell me he sold it last night !!!

I had an amazing experience at AutoNation!! They were so great to work with. Tawseef is the best to work with and got me exactly what I wanted. Andrew and James were the best at making me feel so comfortable with making this purchase and Scotty was hilarious to work with. I like the honesty and straightforwardness from everyone and I wish it could always feel this great to make such a big purchase in your life.

Subaru recall of the airbag. Handled well. Shuttle service worked as promised. No high pressure at the pickup to do extra things. Courtesy inspection was done and shared with me at the time. Met all my expectations.

People were great, prices were over triple of what the shop down the road quoted me. 2 stars

I can honestly say that I do not mind getting my car worked on! I consistently recommend Subaru on Arapahoe to all my friends for all of their car needs. I have been taking my car there for the last 5 years, and gotta get the secret out! Their service, work, ethics, and care are unmatched. Exceptional customer care is always delivered by this place, and I highly recommend going to Gus Rivera as your next service provider at Auto Subaru on Arapahoe- wheather it’s just an oil change, or car work- he is super nice, keeps you updated, explains everything, is super friendly and understanding, and will get your car fixed and ready super speedy and simply just make the whole process more enjoyable than anywhere else!

Excellent in every way. I did not have an appointment but they got my oil changed and offered to rotate my tires too. (I declined since since I am switching out my snow tires next month) but they were friendly and the service was exactly what was needed. If you have to wait the lobby is great--they have nice snacks, a big 70 inch TV and some fresh coffee and hot drink options plus a banging stereo.

Mixed on this dealership. I know I got a good deal, but the process took way too long. Paid for accessories that couldn't be installed and still have not had a refund check from that. They tried making me redo all the financing through my own bank (not happening). Now the tint and clear bra I paid to install isn't right. My dealer seemed cool, but to be honest, the experience is more than just your sales person.

Truly surprised to see so many great reviews. I bought my used car in December. It had damages worth more than the KBB value. They said prices are non negotiable. I am also a sales manager, so I said that I would not buy the car- she then immediately "talks to her manager" to get the price I was after, (oldest trick in the book). My saleswoman was unreliable, I have proof of lies in emails and text. Discussed with the manager- which he disregarded to the fullest extent. These are facts. She was deceptive, and ill informed on the vehicles she was selling. As a national sales manager, the only reason I went to Autonation was because she SAID they had the exact car I wanted. She claimed to have a PREMIUM SPORT. When I got there- it was just a premium and severely lacking. All said and done, lied to, pulled my arm and leg 10x over- I WISH I would've went to ANY other dealership. I left with a car that I am mediocrely satisfied with- I plan on trading it in shortly, to anywhere BUT Autonation!!!! When I went to finance my car the finance writer immediately gave me a high interest rate. I quickly went onto my bank and credit karma and found one for much less. When I told him that's who I wanted to go with I got a severe attitude. Uncomfortable, untrustworthy. I wouldn't trust them ever again. When I filled my complaint with the manager it took over a month to get a response and they didn't even offer free oil changes to try to gain my loyalty back.... I'll take my car to Groove for servicing. I'm also filing a BBB complaint for the deception and documented lies.

Very friendly and professional staff. No high pressure!

I have mixed feeling on this. The Sales person was good to work with, but the everything else about the process is a joke. I don't like to sit a dealerships, and I think this process took 7 hours because of miscommunications. I paid for accessories they couldn't install. Instead of refunding it, they wanted me to redo my entire loan. Not to mention the tint and the clear bra I paid to have installed is not right. They give me their installers number, and he never answers, their VM is full, and they never return text messages.

We were treated like we were special guests! Very friendly and professional!

Gary G ROCKS

Great experience in buying a car. Sales folks were knowledgeable and easy to work with. No high pressure at all. People were accommodating and worked hard to make the whole process good.

I had a great experience buying my new Subaru WRX. The financing process was really fast and our salesman, Mike, was super awesome. He was very personable and fun to work with. The only part of the experience I did not enjoy was the high-pressure sales technique they use to sell extended warranties. Other than that, the whole process was quick and painless!

I did not deal with AutoNation directly but through my auto. broker, Adam Hatter at H.M. Brown & Associates. I do know that AutoNation's response time on my questions through Adam and the delivery of my new lease car were quite prompt. That is so very much appreciated!!

Subaru's are great vehicles! The best sales person AutoNation Subaru has is Gregory!! He is very professional and will not pressure you into anything. I was very pleased with our experience.

My husband took our Subaru Outback to be serviced due to a recall. He has mobility issues and it was noted by the person who was getting the vehicle after the job was completed. This worker told my husband to stay where he was and drove the car right up to him. Their customer service goes above and beyond expectations. The people who do appointment scheduling are kind and deliver great service too. One more thing, there was a loose cover on a panel which to my surprise was fixed! Shazaam! AutoNation Subaru you are the best!

This is the best customer service I've ever experienced. After abruptly ending his relationship with me, my ex-boyfriend traded in his car at this dealership. He didn't clean his car out before he did this, and left a necklace I'd lent him (a silver and diamond cross I'd been given as a child, a gift to keep him safe when he was out of state) in the front seat. When I asked my ex to return my necklace via mail and found out he had lost it, he did not offer to visit the dealership to get it back. As a last effort, I asked him the name of the dealership and contacted them myself. The customer service representative (Sommerville) responded immediately to my message and was patient and helpful. After I explained the situation, described the lost item, and verified my ex's information, I received an email from Jeff the following day that he was mailing my necklace via FedEx. They would not accept my offers to pay for the out-of-state shipping or compensate them for recovering my necklace. I am extremely grateful that the staff took the time to promptly return something very meaningful to me that I thought I'd never see again. Thank you AutoNation!

I am perplexed because I have been to three different autorepair facilities and have had such different assessment, even though the immediate repair seemed to be satisfactory. Replacement of the brake lining by the dealer was recommended in the fall of 2018, but not recommended in March 2019. The battery replacement was recommended by another repair facility but not by one, even though the battery failed its test. It got through a very cold winter without a hitch and a subsequent test by the dealer was OK. All agreed that the cabin air filter was clogged. The dealer thought the engine filter need to be replaced and also thought the drive belt should be replaced, but an inspection by a facility in January made no mention of this. Whom am I to believe? What am I to believe?

Professional from beginning to end. They had the car ready for me to test drive when I got there and were so welcoming to me (and my dog). Each part of the process was easy and I drove off the lot in the exact car I wanted at the price I wanted!

No pressure. Felt Al Gallegos did an excellent job of representing my financial goals. He got me into the exact vehicle I wanted at much less than two other competing suburu dealerships. Entire process was relaxed and informative.

Smooth transaction with no guesswork. All questions answered fully prior to delivery. They got me into the auto I wanted rather than the one they wanted to sell.

The assistance was great! Gustavo was very proactive in attending to my tire problems. He was able to organize a team to patch my tire very fast, especially knowing that the auto service was very busy.Thank you for your excellent service!

A few years ago when I began my lease with Autonation (and originally submitted this review) this review was 5 stars. I had a fantastic experience with them and the customer service was amazing. It was my first lease and they were very patient and good at working with me to get through all the finer details. My lease is expiring soon and I decided to go with another vehicle instead of renewing, or buying the car out. I recently went in to do the return of the lease and was absolutely appalled at the way I was treated. I ended up being over mileage with the car, which was expected. I had been under the impression that they would be willing to work with me on the overage. They were not. I understand them being less willing to work with me because I went with a different vehicle. However, the treatment I received went far beyond that and was borderline hostile. I was spoken to in a condescending and frustrated tone, as if I was being scolded. I was told many times "Well we wouldn't have to be having this conversation if you hadn't gone over your miles". Any time I had a question about the contract I was told very rudely "IDK! Why don't you just look in the contract". Any time I tried to get clarification on something I was just chastised again that I shouldn't have gone over mileage. If they had questions for us that we didn't have the full answer to (such as what my account number was) they came across as extremely annoyed that I couldn't provide the information. The sales associate that I spoke to showed a complete lack of tact and respect for me during the entire process. He lost his temper on more than one occasion (even hitting the computer monitor), spoke in a very sarcastic tone, and refused to be helpful. We asked if we could speak with another sales associate and were told "well you're just going to have to wait because I don't know when someone else will help you". We were basically given the impression that Autonation has nothing to do with the contract that they drafted, and that any issues we have on the contract will need to go straight to Subaru. As it turned out Autonation made a clerical error in my contract (which they pointed out to us), and had my mileage at 120,000 a year instead of 12,000. As soon as that was spotted the conversation totally shifted. Suddenly we went from "the contract is black and white, you shouldn't have gone over mileage" to "you're going to have to take that up with Subaru”, “we aren’t Subaru here, we can’t help”, and “good luck disputing that”. How is it that when I was in the wrong, the contract is black and white, and legally binding. But when the dealership is wrong all the sudden it's not in their hands, and good luck negotiating. This is completely unacceptable. We asked if we could get the contact information of anyone at Subaru to talk about the contract error and were told that we would just need to figure that out ourselves. At the end of the meeting (and after expressing that we would wait till the lease was official up to turn the car in) the sales associate came back in with two forms to sign, and did not explain them. My father signed the forms and the associate left, came back and asked if there was anything I needed in the car. I then told him that we absolutely were not turning in the car today, and that we had been very clear about that several times. He told us sarcastically that he wished us the best of luck in disputing it with Subaru because there was no way it would work. I am completely shocked that he tried to just sneakily get us to turn the car back in that day. I have since tried to contact the general manager to speak about the error in the contract, and the outright disrespectful behavior I received and I have just gotten radio silence. There are plenty of other dealerships that understand customer service, I would take your business elsewhere.

Lying dishonest thieves!! I'll never go back and I'll inform everyone I know to do the same!!

A few years ago when I began my lease with Autonation this review would have been 5 stars. I had a fantastic experience with them and the customer service was amazing. It was my first lease and they were very patient and good at working with me to get through all the finer details. My lease is expiring soon and I decided to go with another vehicle instead of renewing, or buying the car out. I recently went in to do the return of the lease and was absolutely appalled at the way I was treated. I ended up being over mileage with the car, which was expected. I had been under the impression that they would be willing to work with me on the overage. They were not. I understand them being less willing to work with me because I went with a different vehicle. However, the treatment I received went far beyond that and was borderline hostile. I was spoken to in a condescending and frustrated tone, as if I was being scolded. I was told many times "Well we wouldn't have to be having this conversation if you hadn't gone over your miles". Any time I had a question about the contract I was told very rudely "IDK! Why don't you just look in the contract". Any time I tried to get clarification on something I was just chastised again that I shouldn't have gone over mileage. If they had questions for us that we didn't have the full answer to (such as what my account number was) they came across as extremely annoyed that I couldn't provide the information. The sales associate that I spoke to showed a complete lack of tact and respect for me during the entire process. He lost his temper on more than one occasion (even hitting the computer monitor), spoke in a very sarcastic tone, and refused to be helpful. We asked if we could speak with another sales associate and were told "well you're just going to have to wait because I don't know when someone else will help you". We were basically given the impression that Autonation has nothing to do with the contract that they drafted, and that any issues we have on the contract will need to go straight to Subaru. As it turned out Autonation made a clerical error in my contract (which they pointed out to us), and had my mileage at 120,000 a year instead of 12,000. As soon as that was spotted the conversation totally shifted. Suddenly we went from "the contract is black and white, you shouldn't have gone over mileage" to "you're going to have to take that up with Subaru”, “we aren’t Subaru here, we can’t help”, and “good luck disputing that”. How is it that when I was in the wrong, the contract is black and white, and legally binding. But when the dealership is wrong all the sudden it's not in their hands, and good luck negotiating. This is completely unacceptable. We asked if we could get the contact information of anyone at Subaru to talk about the contract error and were told that we would just need to figure that out ourselves. At the end of the meeting (and after expressing that we would wait till the lease was official up to turn the car in) the sales associate came back in with two forms to sign, and did not explain them. My father signed the forms and the associate left, came back and asked if there was anything I needed in the car. I then told him that we absolutely were not turning in the car today, and that we had been very clear about that several times. He told us sarcastically that he wished us the best of luck in disputing it with Subaru because there was no way it would work. I am completely shocked that he tried to just sneakily get us to turn the car back in that day. I have since tried to contact the general manager to speak about the error in the contract, and the outright disrespectful behavior I received and I have just gotten radio silence. There are plenty of other dealerships that understand customer service, I would take your business elsewhere.

Lying dishonest thieves!! Go anywhere else but here!! Trust me!!!

Friend Roy offered a part for his older car here. Looked at a new XCrosstek for him but he is not ready to trade yet.

Excellent service, got me in quickly with short notice and completed the work very efficiently. Even the shuttle driver called to make sure I had a way to get back to the dealership. Very satisfied with the level of service and communication from this Subaru dealer I will definitely be returning to this dealership for future services and purchases. I’ve worked for other manufacturers dealerships in the past and know the ins and outs of the car business from both the sales and service sides of things better then the average person visiting the dealer for a service or sales and must say first impressions were great and would definitely recommend Autonation Subaru on Arapahoe!

They were unable to fix my vehicle. Told to bring it back when they have more time to work on it and can get me a loaner car. l live in Castle Rock and they do not provide transportation that distance. Not happy!!!!.

Todd was awesome, knew exactly what we were looking for in a new car. He listened and did not pressure us in any way.

I would like to thank Alex, Andrew and Scotty for a great buying experience. I got a more than fair deal on my 2019 Crosstrek and would recommend this dealership to any of my friends and family.

I had a great experience with the team at AutoNation Subaru Arapahoe in buying a used Subaru Outback. Hira in sales went above and beyond to help me with purchasing my Outback. She made sure that I got the Outback that I wanted and then traveled to 45 minutes to make sure that I got the necessary signatures for a co-signer. During the entire time that I was with her, she was professional and personable. I also received good advice from Bob in financing and he was professional and personable during my time with him. Overall, I had a great experience buying my car and I did not feel pressure to make any decisions with respect to my purchase.

You guys are robbing people with the amount of money you charge for labor on something that takes 2 minutes!

Great place to shop for a car. I started with on line shopping and Frankie could not have been more helpful regarding car inventory I was looking for. When I stopped by Sergio assisted me and made sure the inventory I was looking for was available to drive. Thanks to them I am driving my new Subaru. Thanks guys

Arapahoe Subaru was quick and accommodating in getting my car in for service. They listened to my concerns, and set u an appointment my needs.

Auto Nation Subaru certainly completed my recall installation but it took all day and they failed to advise me that a rental was available to me for the day. I had to get a lift back home and I also had to call and wait for several minutes to find out the vehicle had not been completed at 4:30pm. from 9:30am. When I got to the dealership to get the car at 5:30 I was told it's done but no jockey to bring it from a location across the street where the install was done. Had to wait till they got someone who could fetch the car. Not the best in class service.

If you need service from AN Subaru on Arapahoe, then see Gustavo (Gus) Rivera. He is professional, knowledgeable, courteous and friendly - tough combination to find these days. I will be going back to AN Subaru based on the service I received from him.

Great service!

Scott and Alex are an amazing team, major kudos to the both of them for helping me finalize a purchase I was very hesitant about. I was making a slight upgrade from a '98 Nissan Sentra (a freaking relic in the car world) to a 2019 Subaru Outback 3.6R Limited and was certain I'd be lost in the wave of technological advances and safety features these cars have, but Scott and Alex made the process extremely friendly, candid, honest, and factual. Mike in finance made things low-pressure, and I have to genuinely appreciate that as well, as that was also a major concern of mine making this big of a jump. Love this car more than I thought I had the capacity to love a car, and I have AutoNation Subaru to thank for making this easy. Thanks everyone.

I liked servicing my car at Subaru Arapahoe. The service guys are so attentive, friendly and professional. The waiting area is also comfortable and there is always coffee and donuts early in the morning. I like the coupons I get from them too. It is always a nice experience.

This is a really nice place and we didn't receive any pressure at all and will he returning when its time to buy.

We were looking for a car and Alex made it soo easy to find one. He is one of the best guy I ever met who just not only helps with finding a car but also ensures you get total confidence to buy it and you will never be disappointed. He is very kind and trustworthy. I would like to thank him for the help he did for finding me a good car and I am very happy with it. Thank you Alex. You the best👍

I went to check out Outbacks and Foresters, the salesman was very informative and helpful, but when we went for a test drive he wouldn't let me take the car out on the highway to get a feel for it. Guess they really don't want to sell cars.

Courteous staff. Waiting area is comfortable and spacious.

Truly amazing page and great posts.

I took my Forester in for service on the Eyesight system on January 5. The bottom-line was that the service folks could not fix it because they had no clue what they were doing. I was told: 1) it was brake light switch that had failed and caused the Eyesight system to stop working after a few minutes; 2) it was the replacement windshield that I had had installed; 3) it was NOT the replacement windshield brand, as they recommend it to customers all the time; and 4) the technician had forgotten to clean the Eyesight camera lenses. It still fails after 10 minutes or so of driving. On Jan. 22 I had a long chat session with a customer service rep at Autonation's corporate office in Florida. I told her about the inability of Autonation Subaru Arapahoe to fix the Eyesight system and I asked for the contact information for the General Manager. I was told that there is no General Manager. However, she offered to relay my complaint to the dealership and that they would be in touch with me soon. Crickets!! Try Shortline Subaru for better service and pricing. I'll also be taking my Toyota to a non-Autonation dealership for service in the future. These folks do not care about customer service and, frankly, they demonstrated nothing but incompetence, while giving me the runaround.

Making an appointment was simple via a phone call. I had no issues here. Representative was courteous and helpful. Checking in was a breeze as well. The actual service advisor I had an appointment with wasn't available at the time I dropped off my car, but that's no issue. I was greeted in a timely manner and was checked in and informed of what work would be performed for the service. When I came to pick up my vehicle after the work was complete, this was an easy process as well. I had no issues. It was the condition my vehicle was returned to me which made me decide to not be a repeat customer again. I keep my car in very clean condition. I get compliments all the time on how well it looks for its age. Even the service advisor commented about its great condition. By the time I drove home and parked in my garage, I could smell various engine fluids burning. I almost thought I had a leak somewhere. I popped my hood to look around and found fluids (that were part of the maintenance to be replaced) had been spilled in various places throughout my engine bay. Some on my radiator, some on my engine, some on my transmission, some on my sub-frame...everywhere. Later on, I noticed the fuse for my amplifier, which was mounted and secured to my battery tie down, is now broken. I imagine this was caused when the spark plugs were replaced, the windshield washer fluid tank was removed and when it was put back in, the tech didn't care to move the wire out of the way and instead forced the tank down into position and broke the fuse bracket. Needless to say, one of the things that was brought to my attention that I may need to have repaired in the future is a head gasket. The tech noted that it appeared that the gasket was showing signs of leaking or deterioration. My thought on this, after seeing the condition my engine bay was in after I picked up my car, was how do I know for sure if it's the head gasket leaking and not some coolant that was spilled? It very well may be the head gasket starting to fail, but I think I'll get a second opinion elsewhere.

My parents bought a car last night and had to deal with their condescending finance guy named Kevin. My parents are two of the sweetest, hardest working people in the world, with amazing credit scores who had to deal with this prick. Take your business elsewhere. I can’t believe Costco sent us to this place. I’m even more pissed that my parents actually bought the car from them.

I took my car in for a warranty repair, and they had me diagnosed and on my way in only an hour. They got my part ordered that day and will call me when it comes in in about a week. I'm very happy with my service.

Todd and Scott were super helpful with our Outback lease!

The staff was a pleasure to work with! Showroom and facilities were top notch! I would recommend to anyone looking for a new or used car!

I will not be returning to AutoNation Subaru Arapahoe. The service department does not seem to have any respect for people's time. I have been back multiple times hoping that it would get better, but it has not. For example, my last visit, I needed to have the front brakes replaced and oil changed. I arrived promptly at 10a. Over two hours later the technician tells me that unfortunately they do not have the brake pads in stock for my car and that they would have to order them. This is not the first time that this has happened. Don't you think that they would check their inventory prior to starting a job in order to save time for both of us? I've been told multiple times, "we'll be done in 30-40 minutes" only to wait for an hour or longer before the job is done. This last visit, I was there for four hours and all I had done was an oil change! Not good!

I love the service dept. Kayla is amazing. The last 2 times Ive been in she seems to be the one running crazy talking to customers. But she always makes time to take care of me and calls me by my name. There were 2 other (men) just sitting there. One told a customer "I only help Rentals" The other one said I'm waiting to go to lunch.. WTH..... the waiting area was full couldn't they have helped do "something"? Waaaaaay to go Kayla!

Dropped my Outback in the morning and was called within 2 hours it was done. Picked it up at lunch. They didnt try to upsell me to death and the bill was a very pleasant surprise.

Very thorough explanation of plan to change oil and do examination of car. and time it would take.

Made my appointment online for 8:30 slot, wasn't able to check in until 8:45-9:00. I went in for warranty work on two issues, spent 2 1/2 hours waiting to be told my issues cannot be corrected and another 30 minutes to receive my car. The staff was nice, could of saved me 3 hours to my day by letting me know when I checked in. Also Subaru, if you have mulitple customers reporting the same issue on the same model, isn't it time to look at the issue and correct it?

We were looking for a new car for my wife. Went to several dealers and test drove several cars. We got the best price at AutoNation Subaru and the entire experience was very easy, low pressure, very helpful.

We were very happy with dealing with Auto Nation. We used Costco pricing and worked with Dylan who was courteous and knowledgable. He was very patient and answered all the questions that we as an older couple had about the new technology. We purchased the Subaru Forrester Touring.

After my sales person tried to get out of delivering the vehicle, I received it with less than a quarter of a tank of gas. I also only received one key. The chip in the windshield took almost 2 weeks to get fixed, after me calling them about 5 times.

Can't say enough good things about Autonation Subaru Arapahoe. I had been looking for a vehicle in the price range of this one and wanted an Xterra, when this one was suddenly posted after it just came in. I sent an inquiry electronically and was immediately called by Bregan, who was an absolutely knowledgeable, courteous, and friendly salesman throughout my experience. I came down right away to drive it because low-mileage Xterra's tend to go out the door fast in Colorado. We test drove it that night and I wanted to take it right away. I don't have the greatest credit in the world and needed to finance part of this, and Bregan walked me through everything step by step, and constantly communicated with me while talking to finance to get everything settled. Autonation was able to work with me in getting the deal finalized and I am beyond happy about it. This was a big step up for me from my previous vehicle, and I wanted to drive it for a week before leaving this review. I have to say that it is a dream vehicle so far and it was all made possible by Bregan and the rest of the Autonation Subaru Arapahoe team. I HIGHLY recommend this place, I looked for vehicles all over town and other companies in the car business have nothing on the entire Autonation network of car lots, no pressure and no haggle with only vehicles they approve of. I will absolutely be coming back when it's time to upgrade again. Thank you all for your exceptional service! Pictures in the comments!

Zack Elkin was extremely helpful throughout the car buying process. He listened to our needs and was not pushy at all. Genuinely nice guy and Autonation Subaru are lucky to have him.

This dealership and people here were absolutely amazing!! I was at another dealership on the same day and had a horrible experience. Our sales person and everyone involved with the process definitely made up for it. Go here! They will take care of you!

I’ve taken my Subaru to these guys for a few years now. Never had an issue until a few months ago when I took my car in for service and they lost my keys. Finally found them, but seriously??? To make it up to me, I got a “free detailing”. What a joke!!! I took my car over to them to have it done and it came back just as dirty as when I dropped it off. I’ve called, emailed, texted and every time they’ve said, “We’ll have someone from customer service contact you.” Guess what? Nothing. What a joke! I even have pics to prove the shoddy work was done.

We just got our second Subaru Forester from this dealer, and had a good sales experience, although lengthy. We are eagerly awaiting the equity check we’ve been promised! I have had all good experiences with AutoNation Subaru Arapahoe. My car is well/ cared for and prices are competitive. One thing that would make this a 5-star service is if they would run the car through a quick wash after servicing. It might be a good investment to have either an agreement with a local car wash or have one installed. Clean car = 5-star happy customer!

the whole process was pleasant quick and easy. the sale person was friendly and never put pressure on the sale.

Kayla was very helpful as the service manager. Beyond that, everything was horrible. They did not fix the problem that I brought it in for. They drove my WRX recklessly during a "routine" test drive - maxed out my turbo, dropped my MPH significantly which shows that they drove it like a rental car instead of a customer car. After picking it up, the clutch squeaks and there's another squeak when moving left or right. The service manager basically said I have no proof since I don't have a dash cam and there's nothing they can do about it. ...they drove it within the normal bounds of the car. Yeah, RPM redline and high boost usage is within the normal bounds, but not how a dealership should drive a customers car. DO NOT BUY OR SERVICE YOUR CAR HERE.

The service representative last week was very professional.

Over the years, I have purchased MANY MANY vehicles, most of them from dealers. Brooke and Kevin were the absolute best I have ever dealt with. There was not pressure to purchase new or used, just a friendly presence and helpful attitude. I will be back to do business with them in the future.

I've driven subarus for 7 years and was pleasantly surprised when i switched my lease from Groove to Autonation. The level of Service from Tawsef and Rudy was beyond my expectations. They explained everything to me, and have even been available to call or text for the first few weeks after my purchase. I love my car and feel like i walked out with a GREAT deal. Thanks to the team for such great service.

I had a great experience with AutoNation Subaru Arapahoe - specifically because my contact - Gus Rivera was so extremely helpful. He was responsive to my phone calls and so incredibly patient and knowledgeable in explaining the recommended repairs, costs and options. My car was there for a week for some pretty major repairs but I felt well informed and comfortable with the process. Thanks!

Our 2015 has had too many issues , most fixed , except air leak with cross winds and overhead rattle ( sunroof ) overall probably would not purchase another Subaru

Everyone was very helpful. There were a few glitches in the process of buying a used car that were resolved thanks to the sales representative and the manager. Salesman Bregan Hunter bent over backwards to help me through the process. He even drove me home from the dealership while the car was being checked out! Way to go so far beyond what you needed to do to get the deal done. Great vehicle, great price, great service!

BUYER BEWARE!!!! absolutely the worst dealership in the state of Colorado! Even worse is their service department. what a joke! The most unprofessional group of people I've ever met. Do not believe one word from Josh Kelley (Service Drive Manager), Stephanie- Service Advisor, Fidel (Service Director) and the worst one yet, Matt Smith -the General Manager. Your car will never run right again and cost you thousands of dollars. Maybe that's their way of getting you into the showroom to sell you a new car.

Like the title says, I was looking to buy a new vehicle like my twin brother did and remembered the great experience he had last time and decided to follow in his footsteps. We called up Alex Compo who helped him and he was able to find me the perfect Subaru while being friendly and cordial the entire time. Highly recommend!

The Auto Nation Subaru sales team were great in helping us get our new car.

I always get great service! Service / repairs are always done on time and as promised. They employ great people who are very knowledgeable and work really hard to make sure their customer is happy. When someone goes "above and beyond" they deserve a good review. Shout out to Jason and Josh! You guys are great....

Respect out of the gate!

Terrible customer service. It started off great with the purchase of the car but after we took it home the customer service was terrible. Daniel, our sales rep, said he would be making a follow up call on Monday to check in and schedule our appointment for the accessories we were adding. We didn't get a call and tried several times to reach him and schedule an appointment. Additionally, after our purchase we changed our mind on the the extended warranties and windshield protection we purchased but they said we could cancel later and we made several attempts to call our finance manager, Robert, and other finance managers, and left several voicemails but no one called us back. We even called Daniel and he said he would check with the finance manager and have him call us. I came in for my appointment to get my accessory installed and Robert was here and not busy so I am not sure why he never returned our calls. So I came here with a 10 am appointment to have USB ports installed and they said it was going to take 2 hours. So I made myself comfortable in the lounge. Near noon, a representative from the service area said it was going to take another 2 hours as they could not find my car. It was brought to another area to put on a clear bra. After much discussion, I was told that I had told the technician that I was bringing my car in for a clear bra which I did not do. Still, it should not have taken 2 hours to find my car. They are working on it now. They offered a free oil change or service but I will never bring my car back here and am very happy now that I canceled my extended warranties (let's hope it actually gets canceled as they said it would take a few days for us to get the paperwork to cancel.) They are great at the initial meeting but their customer service and follow up afterwards is horrible.

You should not lie to your customers. Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand new car they couldn't sell 'new' because of a bunch of lies told to us. Then we recently found out why they couldn't sell it new was that it had transportation damage (about $5000 worth). Because they carry their own insurance they fixed it and didn't disclose it at the sale. Sad that they are liars. #autonation #autonationpayattentionhere

Not was the best service manager/technician I have ever worked with. He was so professional, courteous and very good at staying in touch with me regarding my vehicle.

Overall, we had a great experience with the Subaru dealership. The staff was attentive, friendly, and not pushy when we were looking for a new car a couple weeks ago. Zach, our sales associate, was extremely responsive to our questions. Our only negative feedback is that it did not take the advertised one hour to buy the vehicle, because a lot of time was spent trying to sell us warrantees and extra things with the car that we had zero interest in purchasing. We had a babysitter for our toddler and baby, and it was really frustrating to spend almost 4 hours just buying the car. Otherwise, we are really happy with the purchase.

I got there at 1pm to get an oil change, tire rotation and an alignment on my vehicle. I was expecting at most 2 hours as this was mid week and not to many vehicles were around. I got my first update at 3:05p that my vehicle will be done "shortly", I didn't leave the shop till 4:41pm. Whats upsetting is that I had to cancel all my afternoon appointments since I wasn't going to make it anywhere during rush hour. No compensation was offered either for the time I spent there, truly unprofessional service.

Excellent customer service. Thank you, Mikhile.

Ive bought 4 Subaru's from AutiNation Subaru Arapahoe and they always make me feel like family. Special thanks to theirs managers Matt, Jeff, James, Andrew,Aaron, Jim and Mo!👍👍👍👍👍

Awful customer service in the scheduling department.

Bregan was awesome. He took so much time to make sure I got the car I wanted. I will come back and deal with him when I am ready to buy another car.

I purchased my 2016 Crosstrek at Autonation New and have only had service done with them. They remember me when I come in and always treat me and my time with respect. I really appreciate their attention to detail and generally pleasant environment. Thank Autonation!

The salesman and his manager understood the colors and options that I wanted and delivered the perfect car for me car on the day they had promised. The price of the new 2019 Outback along with my trade-in was very competitive. This new Outback is both beautiful and practical.

Honor reservations made on your online system and don't sell vehicles that have been reserved!

good scheduled service ...

*Update: The problem was resolved and I was finally contacted until it was resolved. The experience I had while buying the car was fine, the service after the fact has been horrible. There was a chip in the windshield when I was looking at the car and it was agreed they would arrange to have it fixed. I bought my car at the end of September and now it’s December and it still hasn’t been taken care of. I have called and called again to try to get it resolved during the last 2 months. When I actually get a hold of someone I am told that it should have been taken care of by now and they will look into it, besides one time my calls have never been returned. This week alone I have called 4 times, left messages and even sent a text. I am baffled at the lack of customer service with such a simple issue.

Dylan Vance is a great car salesman. Went in expecting to just talk and order a car and wait. Happen to have a cancelled order that matched want I wanted and more! So they honored my asking price with only one round of negotiations and I drove off in my amazing 2019 Subaru Outback ! I love the color Wilderness Green! I had a 2009 Outback, what a difference 10 years make!

Okay, waiting room comfortable.

I purchased my Subaru at Automation Subaru Arapahoe in 2016 and have had it serviced there every six months since. The Reps and Techs do their job professionally and are very knowledgeable and friendly. I even enjoy my wait there while the care is serviced, enjoying their coffee while reading a book for about an hour. Or one can watch TV. They also provide a class to Subaru owners to learn all the technical controls of the car. The Techs enjoy answering questions and going through the controls on a one-on-one basis while the Driver and a Tech are in the car. Owner can go back for a refresher. That really helps. I am very pleased with this dealership.

Absolutely appreciated this car buying experience. My sales person was terrific, not pushy at all. Love my new Outback!!!

Stop lying to people to sell vehicles! Very deceitful dealership!

My appt was at 3:45 but I got there early. According to my paperwork, Jason was the person who checked me in. He said it should only take an hour. 2. hours later I went to check on my car and another young man helped me. I am guessing Jason was already gone. There were some items that could have been taken care of that were not. I am disappointed that I was not consulted on these items as well as waiting longer than I needed to.

We had an outstanding experience with AutoNation. We exchanged our first car for another without any complications. The professional and excellent staff ensured we were satisfied with the entire buying process. It was one of the least stressful experiences. More importantly, we are extremely satisfied with our Subaru and we owe this satisfaction to the staff of AutoNation and their priority towards customer satisfaction. Thank you AutoNation.

The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car

I just wanted a simple oil and oil filter change and tire rotation. Had to wait 4 days for an appointment, and even then had to bring it in for all day because the only appointment was in the middle of the day. They don't have a quick lube like most dealers do. Their service reps were friendly and helpful.

Leasing my Subaru Outback from Auto Nation Subaru Arapahoe was an excellent experience. The sales and finance folks I worked with were top notch and made the process smooth and quick! I’ll be a customer for life! Thank you!

I brought my 2018 Outback less than one year ago. The entire radio system, back up camera and internet features went completely dead. I brought my car in on 10/15/2018. They said they had to order a new radio and that it would take 7 days. I called them the next week and they said oh sorry, something happened with my order it will be another 7 days. A week after that they said the manufacturer wasn't releasing any new radios until they fix the issue on the ones being returned to them. This is completely unacceptable. I called and left a message for the manager of the service department to call me and they never did. I am looking in to getting an attorney for the Lemon Laws if anyone else is having the same issue!

Everyone here is always amazing and helpful every time I'm there and Kayla is fantastic and always gets my car done as soon as possible and she always goes above and beyond she's the best!!!

I brought car in for scheduled oil change. Arrived at 2:30 for 2:45 appt. Was told 1 hour wait. I left dealership at 4:17 pm. Not happy with the long wait

I never thought I would say getting a car would be an enjoyable experience, but thanks to our great salesman, Zack, and their finance department, Scott,, this definitely was. We actually got two cars in three days from here due to that very reason. Great experience and service, don't waste your time anywhere else.

Horrible customer service, unprofessional and not punctual. .......... .......................................

Couldn’t ask for better service!

We worked with Dylan to purchase a Subaru Outback. We were very impressed with his knowledge about all of the Subaru cars. This being our fourth outback, Dylan was great to teach us about the different features on the newer models. He also had very helpful questions to walk us through the process of choosing the best car for us. If anyone I know is ever interested in a Subaru I will be sure they work with Dylan. We have purchased several new vehicles over the years and found our experience with Dylan to be exceptional.

Great service by Kayla. I still think Subaru should vacuum and wash windows as an added service

I always get great service. Everyone is friendly and knowledgeable, and things get done right.

I called Tawseef about two days ago and asked him about a minor repair on the car I’ve just purchased. He assured me that he would call me the following day but I haven’t heard from him at all in almost 3 days.

It main have been a painstaking process but both Al and Bob made the whole experience much more pleasant. I left one happy mama!

The oil was changed, but half a quart low, the clock was set to the wrong time when I picked it up, and the driver's side window didn't go up or down automatically when I got home. I didn't try it until then, but had only driven it home from the oil and spark plug change. I did get the window to work after a bit (it was fine when I took it in). What do they do, slam doors and beat up cars? It took a bit less time than they had promised, but they tacked on added charges to the spark plug change in the form of miscellaneous charges. I wasn't thrilled with the service. I would give them 2 stars if I could find a way to do that.

DO NOT bring your car to this dealer for recall issues. Messed up my stereo on the initial appointment, lost my key for a week when they tried to fix the stereo issue and even though it was promised on multiple occasions, did nothing to rectify the situation. Attempted to contact the GM without a call back. POOR customer service.

Zach did a great job through the entire buying process.

My salesmen, Daniel was fine. My finance experience was less than what I expected.

I bought my first car in AutoNation and the dealers guided me through every step. They were flexible with test driving so I got to have a better idea of the car before I actually purchased it.

The crosstrek is a good car. Fits my needs and is easy to get in and out of.

My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls from the dealership saying they were interested taking back our lease early. So we went down to the dealership and they look our lease back. After asking the salesmen several times he reassured us we wouldn't owe anything at all on the rest of the lease since we turned it in. A month later we get a letter from chase bank saying we owe them around $1000. This was for the last two payments of the lease and the deficiency balance. Both things which we were promised we would not owe. Called over to the dealership to ask about it and spoke with Nick in finance. Nick promised to look into the issue and call us back when he had an answer. That was the last we heard from Nick and still hasn't called us back even after I left him several voicemails. Next I called the finance manager and left a voicemail with him. The finance manager never bothered to return my voicemail either. We decided to go down to the dealership and deal with this in person. Second time we worked with Andrew who reassured us they would be taking care of the issue and payment. Only to have the sales manager a week later email us telling us they would not take care of the payment. We were lied to on several occasions by the staff. If you want a dealership that will leave you hanging anytime an issue comes up this is the perfect place for you.

Very good and friendly service! I got all my questions answered and explained.

AutoNation Subaru Arapahoe was an excellent dealership. Sergio went above and beyond helping me find the right car that fit my needs. I am so happy and I cannot thank Sergio and team enough!

Had a good experience,no pressure,easy people to work with,would recommend to friends and family.

This survey is related to the service department, not Gustavo Rivera. He was very helpful. We had a 30k service performed. Here are the issues: they put 10.5 qts of oil in the car for which we had to have a different company fix because I couldn’t get my car back in fast enough. Second, we paid for a maintenance package which would have greatly decreased the cost of said service. Stephanie lied to us and said he HAD to pay full price, which we had no other choice. Then gus told me that we should have paid half!!! Seriously? Now this dealership has $350 of mine. So far no one has offered to give that back to my card. They want to add this to the trade in value... meaning I have to buy a car. This should be credited to my card. I’m going to call the GM to see if they will make it right. So far, I was offered a free oil change. Yeah, that’s not worth $350.

Very happy with the service provided. Sergio was very helpful

Great Service! Very accommodating! A service rep came out and greeted me and explained what all was going to be done. Then the service manager helped me get a discount! And the care was ready well within the time frame that was estimated.

Excellent. Service Advisor attentive and informative. Repair on recall item completed in less than time indicated. Information useful from free 17 point inspection and customer requests followed.

Customer service was great. I knew what i wanted and they delivered. Being in the car business for 8 yrs I knew how things are suppose to flow, an they did a excellent job from start to finish even when we had a little road block with payment. i would recommend you visit them first if your looking for a new car.

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

The care and service to me every time I go to this location. Very satisfied.

Had my car inspected for its brakes and tire check. All was good.

Bought a new Forester Black Edition from AutoNation Arapahoe and the buying experience couldn't have been better. My sells rep Brooke Sando was outstanding with her knowledge, kindness, and professionalism. I was quoted a lower selling price for the same vehicle from another dealership but ended up staying with AutoNation because of their vibe and no haggle to buy like some other dealers out there. With that being said, they did end up matching the lower price from the other dealership. Great job to the AutoNation Arapahoe team and especially Brook Sando! You have my free word of advertisement!

Provided outstanding service for my 2017’s 480000 mile service. Took less than an hour.

cars in perfect conditions, wonderful people, great service.

Im NEVER coming here again. My roomate bought a car 2 AND A HALF MONTHS AGO. Zachary Elkin who had sold her the car had "helped her out" by skipping "boring details" and going straight to the sale, he had continued to TEXT her asking for beers later, which is VERY innopropriete. After doing the sale, the financial manager, Scotty, was incredibly difficult as he neglected getting approved by the bank before selling her the car and made her come back twice to change already signed contacts. They had called and left voicemails stating, by Scotty, about reposestion of the car although it was his fault completely for not taking the sales and contracts seriously. It took about a month to get approved. By then registration was almost due. She went to the DMV TODAY to get her plates and the DMV stated that Scotty or whoever neglected to send them the title and information about the sale which is now setting her back 2 more months. This is outrageous for a "professional" company. Wouldnt reccommend coming here. If I could give less than 1 star I would.

I have been going to Autonation East on Araphoe since 2003 when I bought my first Subaru. However, after yesterday, I will be having my maintenance done elsewhere. Granted I now live in the mountains and getting to Autonation East is harder to get to because of all the traffic we have now, but that is not the real reason. After I left my car, I was called and said that I needed new brakes on the front tires plus a few more repairs that were not covered by the . I gave the "go-ahead". Then I received another call later saying the mechanic had taken off the wrong brake pads (the ones on the rear) by mistake and thrown them away. They said they would replace the rear brake pads for free since it was their mistake but I would have to pay for the resurfacing of the rotors which was another $150.00. I feel this was unfair...I did not need to have my rear brakes replaced...it was a mistake made by the mechanic. While Autonation paid for the new brakes, I shouldn't have had to pay for the resurfacing rotors. My bill that started being approximately $850 ended up being $1318.88. While the staff at Autonation was very friendly, I feel I can do just as well at a place on the west side of town. The other things I really did not like was that they disconnected my battery during servicing. I understand that but now all my settings are off...date, time, etc plus my Sirius radio settings. While that might not be such a big deal for young folks to reset all this, it is for me. I am 75 years old and will probably need to go back to the Car Toys for help in resetting the Sirius. After spending 7 hours with my car, would it be too much to ask that they reset the date and time?

Quick, fast, very friendly service. Job well done, and not pushy to get unnecessary work done like other dealerships. Love the facilities. TV, wifi, ample seating room, and coffee machine made the wait seem like I was in my living room. Josh is running a good thing here!

We were very pleased with Scott Call. He answered our questions, gave us lots of information about the Subaru Outback. Not pushy, knowledgeable.

Got a flat tire on the way home. The vehicle was under 90 day warranty and auto nation wouldn't reimburse me for my $20 expense to fix the flat. Additionally it took HOURS to purchase the car, UGH.

came there for an oil change. The process was quick and everyone was very friendly.

Salesperson was professional, but then they subject you to a long and annoying process of the finance guys aggressively trying to sell you expensive and unwanted warranties.

I really liked the customer service representative in the service department. He took the time needed to explain repairs and service I would need in the near future. He was professional, respectful, and very nice. Gustavo Rivera is an excellent representative for Subaru.

pretty fast, decent price, Subaru Outback is great car for the money, good improvement from the 2014 Outback we traded in

Everything was great.

This is the 3rd issue with our battery not holding a charge. Replaced two batteries in the last year (under warranty) and now updated “charging software”. We’ll see.

Excellent service with o e exception. I was expecting synthetic oil to be used but conventional oil was used without my knowledge or agreement. Now, instead of returning for an oil change in 6k miles I need to return in 3k miles.

This dealership participates inthe Costco Auto Buying program. I was not disappointed. I got my 2018 Outback for a fair price and fantastic interest rate with Subaru Financing. But why oh why does it take 4 hours to buy a car?

I came to this dealership with a pre-approval from my credit union for more than twice the amount I needed for the car I purchased and a reasonably low interest rate. I was lied to by the sales man and the sales manager that my credit union would only offer the rate they promised on a new car not a used car. They then told me that they were using my credit union to finance, which they didn't. They instead used a bank that they preferred to use at a much higher interest rate. I do not like to be lied to and will never do business with an Auto Nation dealership again.

Have a scheduler that can be understood. Return emails. Honor service appointments in a reasonable time (Not 2 1/2 hours for an oil change), do all the work you say your going to do, dont dump us off of chat when we try to contact Customer Service... NOT!

I mentioned a strange thumping noise when my car shifted from reverse to drive last time I had an oil change. It didn't happen all the time, so naturally didn't then. I was surprised to get a call about 3 weeks later asking me to bring it back for a couple days so they could recheck that. I said no way I could give up the car that long, so they provided a loaner - it only had 15 miles on it! Three hours later I got a call that Subaru had just released a computer patch for just that problem, it had been applied and my car was ready. I'm very happy with their followup on a problemt I thought might be just my imagination

Hira was an outstanding salesperson. It was a pleasure to work with her.

My experience with Subaru Arapahoe has always been Fantastic, they have Exceptional Customer Service . I was happy to report that my service provider Ashley Otto was an outstanding with her quality customer service. She took the time to answer all my questions, she took the time to call me back even in busy day where there was a lot of people who were not working that day. And her personality was just super sweet. She was able to make adjustments and help me to figure out what I can get to afford the service that needs to get done. During that time, I was trying to figure out my finances. Ashley had went above and beyond my expectations and was very knowledgeable about Subaru Vehicles and helping me figure out what service was the most beneficial for me!! I’m thankful for not being haggled to spend more than my budget can handle. I was so pleased with everyone that has helped me with the shuttle driver Harrison who was knowledgeable about the City and quality customer service!! To all the people that are working diligently on my vehicle. I will continue to be a repeat customer! Special thanks to Ashley and everyone on the Subaru Arapahoe service side!!!

Ashley at autonation took great care of our car.

I have used this dealership for almost twenty years, and have ALWAYS found their service outstanding, thorough, and efficient. The staff is knowledged, helpful, and friendly.

What an amazing car buying experience. I cant thank Christopher Eckhardt enough for the impeccable support through this process. I love my car so much but when I am ready to buy again....I will be contacting Christopher at AutoNation Subaru!

The assistant service manager, with whom I worked was also the person I spoke to on the phone the previous day, when my fobs stopped working. He was knowledgeable and very kind! He understood when I asked to delay my major 30K service so that I could make financial arrangements, but did check my fob batteries and car battery and replaced them! His name is Jason DeMars and he was amazingly helpful!

Excellent service! Jackie explained everything very well.

Purchasing a new car can be stressful. The salesperson can make a difference. Christopher Eckhardt was great. It wasn't just about selling the car. It was about meeting the needs of the customer. The product is great, and his service was exceptional.

Friendly service representative. Quick service.

Got a rutine oil change. Service was fast and efficient.

I am sorry is the phrase I heard the most. It took three weeks to fix the problem, which they thought was ok since I had a loaner. When I finally did get it back, it looked like an abandon car, they couldn't take the time to run thru the car wash, worst experience

I've been coming to AutoNation for over seven years. I've always been more than satisfied with my service experience.

Great service, skilled technicians, good experience

I worked with Ashley and she was incredible! She gave me updates throughout the day, she explained in detail what services needed to be completed, she was positive/personable and REALLY cared. I have been coming to Subaru AutoNation for several years and she is by far the most outstanding associate I have worked with. I look forward to returning due to her efforts as an associate to make me (and my son) feel comfortable.

I just found the exact car I was looking for at AutoNation Subaru. The whole process was easy and painless. The dealership agreed to the repairs I requested. I’m very happy with my experience.

They’ve always been super helpful and I’ve had so many other issues with the AutoNation I purchased a vehicle from. They were able to help me every thought my issue with no problem.

It went very well; about the amount of time that I was told it would take. My only criticism is that this dealer charges high prices for normal maintenance.

You guys know how to treat a stranded traveler. Thanks so much for taking such good care of us!!

Why would any one buy a car here?? I was looking for small, cheap,cheap to run car. I wanted to trade in my current car.The car I went to see was listed for $5304.00. The sales lady was nice enough to inform me that a $600.00 dealer prep fee was include. They told me my car was worth $2400.00. Not as much as I wanted but I was okay with all of this, then they added on another $880.00 for a "safety inspection". When I said I wouldn't pay that, somehow my trade in became worth only $1500.00. Basically, I was told I did not have to pay the $880.00 but they would then deduct the $880.00 from my trade in. They thought they would get the $880.00 no matter what. I tricked them...I walked out! So the car I wanted went from $4700.00 to over $6000.00 ( have to add in the $24.00 "title fee.) When I got home, not even in the door, I received a phone call asking about my experience. I asked what the dealer prep fee was for and was told paperwork, like the title.. So I asked what the title fee was for, he had no answer. I asked for details of the "safety inspection" he mostly stuttered that it is a 150 point safety inspection. He could not give details of what was inspected! Shouldn't the "dealer prep fee" be kept and declared separate from the cost of the car? If dealer prep includes "paperwork like the title" should the customer be charged an extra $24.00 title fee. Seems like this is a duplicate charge. And Shouldn't the dealership be able to produce exactly what the "dealer prep" and safety inspection" fees cover?

I love my STI, Sergio is my dude and an excellent salesperson, also the management is stellar! 10/10 would buy from here again

Subaru technical service personnel very professional and acknowledgeable of the issues. Work was done on time and budget as promised.

I inquired about a certified cars I located on Cars.com. I was contacted in short order by a salesperson and provided all the necessary information. Although, the normal procedure is not to hold a used car, they were kind enough to hold long enough for my local son (I am 2000 miles away) to go by and check out the vehicle. Upon inspection, we purchased the car and the purchasing experience was pleasant, timely and very straightforward. I would recommend this dealer to others.

This was my first experience of using AAA Auto Source and I couldn't be more pleased. The entire experience was hassle free, and Josh Martin was most helpful. He went to work for me and found a couple of vehicles that met my parameters, and negotiated a very fair deal. I will definitely use the service the next time I am in the market for a new vehicle. Thumbs up!

Bar far the easiest experience I've had buying a car. My Subaru Forrester is just what I needed.

Great dealership! Zach was such a helpful and honest salesman! I would recommend him for your next purchase for sure! We got a great deal on our trade in and Zach put us into a brand new lease that we felt comfortable with.

Good experience clean personal care got us in early

What a fantastic buying experience, and what a great vehicle! My Forester is my new best friend... and so is Keith Zaring, who helped me and my wife throughout the entire buying process. Thanks!

From start to finish, I can't say enough great things about the experience I had leasing my new Subaru Forester. Thanks to Keith Zaring, who shepherded my wife and me through the entire process and made everything as easy as it could be! And the car is WONDERFUL. Thanks again... you have a customer for LIFE.

Came in to purchase a car, scheduled the appointment ahead of time. The person I was to meet with was out that day but set me up with another colleague. From start to finish, the process was spotless, painless, and very smooth. 10 of 10, would definitely recommend service to friends and family.

Mike is a great guy and will help you get what you want

Never disappointed when I bring my car in to be serviced. Staff is great and I am extremely picky when I comes to customer service!

I received an email this morning asking for my feedback on my Crosstrek. Funny thing, I dropped off my Nissan Xterra. I don't own a Subaru. We dropped our car off on Saturday and have not heard a word from the dealership yet. I called yesterday to get a status on it and there was some confusion if my car was done or not. I assume my car is ready, but still have heard from them. Hope the correct car is waiting for me when I go up there. :/ Poor communication for sure! Disappointed!

I purchased a 2018 Subaru Crosstrek in March of 2018. From the minute I walked into the dealership in December of 2017, my salesman, Zach Elkin made the buying process easy and stress less. He was very knowledgeable about the Crosstrek. He explained all the details of the car from the boxer engine to the safety features. I waited until March of 2018 to buy the car. I was waiting to drive the all new Hyundai Kona so that I could compare it to the Crosstrek. Throughout this period from December to March, Zach contacted me to follow up on my interest in the Crosstrek. After driving the Kona I decided to buy the Subaru Crosstrek as I felt the quality of the Subaru and the value for the money was better in the Crosstrek. After the sale, Zach followed up with me a few times to see if I had any questions and to see how I liked the Crosstrek. I really appreciated his customer service. If you are in the market for a new car, I would highly recommend Autonation Subaru Arapahoe and Zach Elkin.

Awesome Subaru dealership! Lauren was a fantastic sales person. She had everything ready when I arrived. The test drive was awesome everyone treated me fantastic. Financing was smooth and easy. And the WRX STI well its a rocket! I will be back again. If you want a fantastic Subaru dealer this one is it!

AutoNation Subaru was very responsive to my internet inquiry. Out of 3 dealers I sent internet info to this dealer was the first to reply. Even though another dealer offered me a lower internet price AutoNation Subaru matched it and handled the whole sales experience quickly and professionally.

Service Department blew me away with their customer service. Jacqui was excellent and my car runs perfectly now. Definitely will be bringing my car back for service.

Had a wonderful experience buying a car. Everyone was very nice and very efficient. Smooth process all around.

Great experience and got a Subaru Outback that I love! They were personable and responsive to my needs. I had one small issue but the GM was responsive and resolved it quickly. Thank you AutoNation Subaru Arapahoe! PS. I loved my salesperson, Lauren! She is terrific! Frankie, the tech guy, was also great in getting my technology paired with the car's system and helping me learn the ins and outs of navigating through the system!

All involvements and relationships with sales, were excellent. Highly recommend this dealership.

Made buying a Subaru enjoyable with great people with knowledge

I came in for an oil change and came out with a new car due to my vehicle needing a more severe repair situation.

I recommend everyone to explore car buying at Subaru AutoNation. The staff was amazing in making sure that I was comfortable in my car buying experience. The whole process was smooth and efficient, and now I am driving the perfect car for me!

Our sales person, Frankie Soria-Hernandez was absolutely the best. He was informative, helpful and responsive to our needs without being pushy. We felt totally comfortable dealing with him. Bob Baker, the financial associate was also very helpful, compassionate and engaging. It was an excellent experience. The Outback we purchased is exactly what we were looking for and more.

So I love my new Subaru. I recently bought a cross trek from autonation. While I think the car buying experience is never pleasant, I will say it was not as painful as I thought it would be. As far as the dealership, I did like them. There were a few hiccups but nothing that would send me running from them. We will see how things go as I bring my car in for servicing. It did help that I knew what I wanted. One of the hiccups was that they told me they could get the car in the color I wanted and with the features i wanted from another dealer. When I actually cane in to get it, they couldn’t. I was disappointed at first but they work a deal on a car with more features than I wanted. While it wasn’t an earth shattering deal, it was fair and I bought the car. I will admit that now that I have some of these features, I’m happy that I do. The actual purchase took a bit longer than I would have liked but again it was not excessive. Everyone was friendly and I never felt overly pressured to do anything (but I was a motivated buyer).

Everyone was so helpful and the process was pretty quick. They had exactly what I wanted and gave me an excellent price. I will be going back for all future cars

Worst experience servicing a vehicle I have ever had in my life. Dropped car off at 7am on a Tuesday, was told it needed a clutch plate at 11am, that was the only phone call I received in 3 days. Part supposedly did not arrive until 5pm on weds, why it was not sent fedex or ups overnight is beyond me. I called Thursday morning and the person handling my car was not there...she arrived at 9am and told me it was a crazy day and the part did not arrive until 5pm. No one offered me a loaner car and I was severely inconvenienced with a 5yr old and trying to get to work, home, school with other people giving me and my daughter a ride. Was told I would receive a discount for the poor service, and that never happened either... horrible I promise, I will never enter an autonation dealership again for the rest of my life!

I would like to thank Esaya Gonzalez for getting me in a 2017 Subaru Impreza. It was like we were family and done every thing he could to get me in it.

They were very knowledgeable about the product and all very friendly an professional. We purchased a used 2016 Forester and were in and out in a couple of hours.

This is my story with AutoNation at Arapahoe: I bought a car over there on the first days of January. I patiently wait to register my car at the DMV until Friday 16th of February, more than a month later. This day I wanted to be sure that all my papers had been already send to the DMV, so I don't go in vain to the DMV. This is why I called first to the person who sell my car and he totally ignore my calls and messages. I then call to the desk of AutoNation, and just then, he started talking to me. When I asked him, when I can go to the DMV to register my car, he didn't know and they told me to wait until 15 days before my plates expire. I also was given the number of a lady who is in charge of sending those papers to the DMV and left her a voicemail, since she didn't answer her phone the times I tried to call her. Of course she never answered my calls. I patiently wait for a week and went on Friday to the DMV since I was in the time frame, that according to them it was safe to go. When I got to the DMV, they told me that they hadn't receive anything from AutoNation and that I have to go and talk with them to see what was going on. Since it was the 23rd of February, almost two month after I bought that car, and they hadn't send anything, I went to AutoNation. I was received by a Manager called Mike. I tried to explain him that the only thing I needed is an extension of my plates that were about to expire. First he didn't recognize that lack of efficiency of their office and then he tried to put the blame on me. He came with a paper of AutoNation's notes telling me that they already had send it on the 19th of February to the DMV and that I have to return there. I told him that, that day I went to the DMV on the morning and they told me that they don't have anything on their system. After he told this to me, i told him I just need an extension of my plates. I am starting a new job and I studying and is very difficult for me to take more time from my new job. He then told me something offensive "I don't say is your case, but most people came here to get their plates extended, because they don't have the money to pay the fee to the Dmv". I felt DISCRIMINATED by those comments. I don't know if he would say something like that to a while male. Maybe he assumed that since I am a Latin woman, I don't have money to pay for the registration of my plates? After an hour trying to convince him that I already went to the DMV and that they don't have the papers yet. He came with a new paper and told me that, actually they ship it to my house! This paper that he showed me was a stamp of a "certified mail", but the curious thing is that it was empty, with no information where the package was going. I use the track number and nothing appears. I told this to this manager, that already lied to me telling me that they send the papers to the DMV, when they didn't. He then came with another paper apparently printed from USPS saying that the package was already send but again in this paper didn't appear my address or from where they were sending it. Nonetheless, I chose to be patient and wait to the package to arrived to my place. I checked my mail every day and nothing appeared. This Friday I AGAIN went to AutoNation to see what was going on with my paper and why I can't register my car. They didn't even apologize and they just gave me some other papers with the apparent track of my package, that again don't have my address or usual information to see where the package is. It actually when I search for it, it appears the world "Alert." I don't know exactly what it means but now I don't know where my package is and according to them now, I HAVE TO SEARCH FOR THAT PACKAGE! I think that we customers of AutoNation pay a fee of dealership and this is why they take care of these issues and all of the paper work. Now I have to find in which post office they have my tittle!! I think that the team of AutoNation is being DISCRIMINATORY with me because I am sure that if they had to deal with a white man, they wouldn't treat him like the way I am being treated and they wouldn't make the comments they did to me. I addition yesterday they told me that they could no longer talk with me until I bring a lawyer. PD: All the papers they handed to me are very suspicious and don't have any validity and they tried to lied to me giving me these papers. Update: Yesterday I went to the post office and they search the package with the tracking number and the same sign of alert appears in their computer. According to the USPS person who spoke with me this alert appear sometimes because the sender either have not pay all the necessary fees needed to be payed or because there is some legal stuff going on with the package.

I drove out from brighton, Al was great. He even picked me up from brighton to get my old car i drove to the dealership!

Smooth transaction. Celia listened to our vehicle needs and price range. We looked at a variety of vehicles until we came upon "the one". She was very knowledgeable about the Subaru product and was patient with us as we deciphered our needs vs wants in a vehicle. This is our 3rd Subaru and 2nd Outback and 2nd vehicle purchase from this dealership.

Hira took great care of my wife and I as our family is expanding. Got us into a new 2018 Forester. Quick service very hospitable and made sure we knew everything about our new car

Excellent service. Great place to buy a car! Veryn

A+ YOU GUYS ARE THE BEST ALWAYS A PLEASURE TO COME IN AND DO BUSINESS WITH AUTONATION SUBARU

We were in need of an AWD vehicle to get around reliably during winter. We looked at the Outback, took a test drive and looked no further. We are very satisfied with the whole purchase process, can't think of a way it could have been any better.

overall very pleasant, salesman was pleasant and informed the car was exactly as specified

I bought my pre-owned 2016 Forester from Frankie at AutoNation Subaru. It only came with one key (other than the valet key) which seemed potentially dangerous to me, so I ordered an additional key. It took a little while to come in, but once it did, I was able to quickly bring the key and the car into the Service Department and have it programmed. Thanks!

In general. the service was good, however, you offfer to the costumers a shuttle service and at least the day I was there, this service did not work and I had to spend almost 4 hours waiting for my car. in this sense my experience was so bad.

I enjoyed being there buying my car was easy no headache I?ll come back in the further future

This was the best new auto buying/leasing experience if have encountered. Tawseef was the perfect sales guide and did not every pressure us regarding a particular vehicle he simply provided us with answers to our questions and the opportunity to drive each vehicle we were interested in. The final leasing process went smoothly with both Tawseef and the management team ensuring we had a final deal that was acceptable and absolutely reasonable.

They did what they were specifically told NOT to do and then they overstated my mileage by almost 10,000 miles. This was a month ago and, after contacting them TWICE for a correction, I have not received a corrected invoice from them yet.

Great experience in leasing my new 2018 Forrester. Very helpful staff and a very transparent process!

Watch out for this dealership. Went over to look at a used 2008 Acura TSX. Met with Zack, new saleman, only been with AutoNation Subaru for couple months. The whole experience I'm sure was not his false but I tell ya, definitely would not buy a car from them if it is not new subaru. Said they went through a thorough inspection and has no issue, WRONG! Took the car out for a test drive. All lights flashing and went completely died right at the light in the middle of Arapahoe (six lanes street) a few blocks away from the dealership. Found out the coolant is bone dry and oil leaking from the left side of the engine, possibly from the head gasket. Smoke started coming out from the right side of the engine, definitely not an oil burned smell. smelled like over heating burned and into the car. BAD... Long story short, Clutch was bad, torn seats inside, visor clip broken, exterior has big dent on driver passenger door, dent on truck door and missing tool kit for spare tires. The thing that bothered me the most is that Dealership trained Zach or Zach said it, "they went through a thorough inspection and the care is in great condition, nothing wrong." WOW, I guess the inspection is for their own knowledge but not the customer to know. It makes you wonder WHAT ELSE ARE THEY HIDING? And they wanted over $9K for this condition. I feel really bad to whoever buying this car. Cheer and good luck

My service appointment on Tuesday, December 5 went very well. Phil Graham greeted me as I enter the facility. He took excellent care of my car and me.