12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Subaru Arapahoe

I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make time for Subaru Autonation because this is one of those situations where I just need to vent my anger and general disbelief at the quality of service that has been provided. In short, its been just the worst experience one could imagine. I've been bringing my Impreza to this dealership to fix residual damages from a large accident that happened a few years ago. The main problem is that the traction control doesn't work no matter what they replace or fix, and they've replaced just about everything at this point. Repeatedly, I've had my vehicle returned to me with assurances that it has been fixed and repeatedly I have had to bring it back to have the same problems looked at. The staff that I've interacted with were dismissive and could have cared less what my problems were with the new vehicle that I had purchased from them. I have lost count of how many times I have had to bring my vehicle back. On one such occasion, when both my front tires exploded two days apart from one another from obvious camber and alignment problems, (problems that resulted from shoddy repair work) I was condescendingly told that problems with the camber couldn't possibly lead to tires popping. "Maybe they just both popped coincidentally", I was literally told this unironically. The customer service here has been laughable, no such service is really provided. Well, that is not entirely fair because I've only had dealings with two advisors, Jason and Gabriel. Gabriel has been incredibly helpful and informative. He has been the only person to show actual concern for my situation and he is not even my advisor! Jason is my advisor. He has been completely negligent, absent and the complete opposite of helpful. None of my calls ever get through to him, whether I call his cell or the dealership itself. More than once I've called the dealership, been put on hold for god knows how long and then been hung up on. You have to call him multiple times and leave multiple voicemails for him to maybe deign to call you back. Dude's always on lunch apparently regardless if it's 9 in the morning or 6 in the evening. One must literally drive to the dealership and physically be there to talk to someone about your car. It is clear as day he doesn't even remotely care about his clients or his job. I haven't seen my car in MONTHS. Part of the reason for this is because whoever was responsible for checking that my car was being worked on quit during the repair process and after she was gone, no one else was given the file for my vehicle. So my car literally sat in their lot for the better part of a month with no one even questioning why there was a random car just sitting there. It's ridiculous enough that I'm actually laughing out loud a little right now, a car can literally just sit in the garage of this dealership and no one cares enough to maybe find out what the deal is with it. I hear the general manager of the place was helpful to my father when he went to the dealership so I guess that's alright, usually, phone calls should suffice. So, to sum up, this whole experience has been like having my spirit crushed by a slow-moving glacier of incompetence and negligence. I could continue but it would be redundant. Avoid this place if your car needs repairs performed that go beyond an oil change.

Wayland chu Jan 31, 2020

I bought a brand new 2019 Subaru and brought it in for my first oil change to AutoNation Subaru Arapahoe. With that first oil change the clerk was insistent that I also have the tires rotated because it was all wheel drive. I agreed because this is actually my sixth Subaru. nonetheless when I picked up my car they did not charge me for a tire rotation and insisted I did not need them but did insist that they checked my tire pressure which they did not! I was also told my car would be done in about an hour and a half and I ended up waiting about 3 hours and finally went to the front desk to ask where things were at and they apologized apparently my paperwork had been sitting on somebody's desk and they forgot to notify me. I was not overly impressed but figured I would give them a second shot because I guess everyone needs a second chance.I picked up my car yesterday for my second oil change along with the tire rotation and firmware upgrade to my entertainment unit. Two issues of irritation this time when I picked up the car. First I received a phone call from a person named Stephanie that my car was finished. When I went to go see someone named Stephanie I got kind of an off-handed somewhat snotty remark that it wasn't her that called me it must have been the other Stephanie. I approach the other Stephanie and patiently waited while she finished up talking to another co-worker about some current orders. (which I completely get, at the same time you think after standing there for a couple minutes they might at least look up at you and acknowledge that you were there and let you know that they'll be right with you but that's not how they handle it down there instead they keep talking and ignore the fact that the customers standing right there in front of them. eventually the other Stephanie looked up at me acknowledge me and I explained to her that I received a phone call saying my car was done and she informed me that it actually was not her it was the other Stephanie but that she would happily take care of me. She went over the paperwork with me and was somewhat alarmed that my tire death was what it was and that I should be bringing my car in more often for tire rotations. I did explain to her that I brought it in about five thousand miles ago and they insisted that it didn't need to be rotated then. at the end of the day I'm sure that when I first bought my car in it may have been questionable whether or not the tires need to be rotated I get that so the reality is it may have just been right at that cusp. however what makes me never want to go back to Subaru AutoNation Arapahoe is the people down there just seem disconnected from the process they're not exactly polite they don't seem to really fully get how their whole process within their department works everyone seems to be a little aloof on their customer service and how they acknowledge their customers in my opinion seems to be a bit poor. I will attempt to find another dealer but I will certainly never use Subaru Arapahoe AutoNation again I don't think they're people really put it all together and give you the type of experience that they should. I forgot to mention earlier the other issue I had with my first visit was similar in that they didn't acknowledge my presence when I first walked into the service desk and instead what I heard was a bunch of people bickering about how things were pretty screwed up in the environment. And one MORE addendum. When I called to schedule the appointment, I asked... is there anything ELSE that needs to be done at 12k? They told me no. However in looking for other dealers... I found.. 12000miles / 12 month service Replace: A/C Filter Inspect: Clutch operation Inspect: Disc brake pads and discs, front and rear axle boots and axle shaft joint portions Replace: Engine oil Replace: Engine oil filter Inspect: Inspect brake lines and check operation of parking and service brake system Perform: Rotate and Inspect Tires Inspect: Steering and suspension - Not done or asked.

Ira Moss Dec 10, 2019

I had an absolute nightmare experience when buying a used car at AutoNation Subaru Arapahoe. I traded in a car to purchase a used "AutoNation certified" car, and the car started smoking out the tail pipe two days later. I brought the car back the next day (3 days after purchase). The service manager and sales manager said that they would be able to file a claim under the "AutoNation certified" warranty and get it repaired. The service manager called back and said the car was still smoking after trying some things in the shop. He said he was confident that they would be able to fix it under the "AutoNation certified" warranty. One week after bringing the car back, I received a call from the salesman that sold me the car stating that they are going to refund my money and take the car back. Unfortunately the salesman had no explanation and asked me to bring their loaner car back as soon as possible. Shame on you AutoNation for making the salesman make that call with no information or explanation for me. Upon returning the loaner car, a sales manager explained to me that they believed the car had a problem before the car was sold and therefore considered a preexisting condition and they should have never sold it to me. The "certified" warranty was not going to apply. If there is any claim for a "certified" warranty, it seems like AutoNation is going to try any way possible to not cover any repair costs. In addition to selling me a lemon and then taking it back, the sales manager showed little to no sympathy realizing that now my family only had one car since they took my trade in and both my wife and I need cars to work. Now I needed to scramble to apply for another auto loan and find a different car. I bought a car from a different and much better dealership, but it is 2 and a half weeks later and AutoNation is still yet to pay off the original loan for the lemon car they took back. If they do not pay off the loan soon, I am going to be making a payment for a car that I do not even own! I do not think AutoNation Subaru Arapahoe understands the hardships they placed on my family and made little to no effort to correct their mistakes. I still have a loan balance for a car they took back 2.5 weeks ago!! Plus, if you place a "AutoNation certification" on a car, you should honor it and not find a way out.

Dave Nowicki Jul 10, 2019

How can this dealership improve you ask... from my experience yesterday... 1. Don't overcharge and if accidental, the "cashier" should catch it. If the cashier doesn't catch it and customer does, double check to see if customer is right before saying "thats not a $179 overcharge". I had to ask for manger, who confirmed that was an overcharge, and luckily the cashier caught it as she is supposed to. OOPS! She didn't, I did. The overcharge was for 2 diagnostic charges of 179.99 instead of one. 2. Return phone calls sooner than 2 1/2 hours later and call the right number! When the service adviser calls to "update" me at 2pm and asks for a call back, it would be nice to understand why... do I need to make a decision, am I just being notified that its done or the ETA etc. I called back 5 min after the call, again an hour later and again 20 min after that leaving messages each time. Finally got a call back @ 4:30. I was asked to make a couple decisions which obviously delayed the time it would be finished. 3. Ensure Service Adviser goes over all charges and notes with customer prior to leaving (or explain it to someone that can provide customer with a good explanation of work and charges). My SA left and handed off to a helper that was unfamiliar with what was to be done and fumbled through reading off the work order what was done and tried to decipher mechanics notes before handing that off to someone else. 4. Have mechanics leave legible notes as to what was done. Had to have 3 people at this dealership try to translate his notes, finally a manager took time to decipher them for me. 5. Have mechanics test drive car if needed. This is the second time I've been to this dealership (convenient to work location) asked for a rattle in the back hatch to be looked at. I hear it all day every day with any bump on the road, however they can't seem to duplicate the noise. That tells me they didn't want to spend the time to really check it. Just put it through a couple bumps and they would have heard it, guaranteed...maybe lazy, maybe no money in it for the time it would take to find and fix the noise? Either way, another blemish. 6. Ensure Keys are left with each car in the same place. Employee could not find the car keys and had to have someone look for them, just embarrassing for them and another reason to believe processes are lacking or not being followed. 7. Ensure that all keys are attached to key ring they had to take them off for whatever reason. I got home to find out my work keys were not attached to the key ring. Found them slid under the seat....really??? 8. The one good thing to say is that there were a lot of employees (assuming to provide good customer service?) and they all had smiles on their faces as they stood around telling stories and presumably killing time until their shift was over. I have to assume that no one is held accountable for anything over there or there would be less standing around and more attention being paid to detail and the customer experience.

Brad Goldwater Jul 10, 2019

A few years ago when I began my lease with Autonation this review would have been 5 stars. I had a fantastic experience with them and the customer service was amazing. It was my first lease and they were very patient and good at working with me to get through all the finer details. My lease is expiring soon and I decided to go with another vehicle instead of renewing, or buying the car out. I recently went in to do the return of the lease and was absolutely appalled at the way I was treated. I ended up being over mileage with the car, which was expected. I had been under the impression that they would be willing to work with me on the overage. They were not. I understand them being less willing to work with me because I went with a different vehicle. However, the treatment I received went far beyond that and was borderline hostile. I was spoken to in a condescending and frustrated tone, as if I was being scolded. I was told many times "Well we wouldn't have to be having this conversation if you hadn't gone over your miles". Any time I had a question about the contract I was told very rudely "IDK! Why don't you just look in the contract". Any time I tried to get clarification on something I was just chastised again that I shouldn't have gone over mileage. If they had questions for us that we didn't have the full answer to (such as what my account number was) they came across as extremely annoyed that I couldn't provide the information. The sales associate that I spoke to showed a complete lack of tact and respect for me during the entire process. He lost his temper on more than one occasion (even hitting the computer monitor), spoke in a very sarcastic tone, and refused to be helpful. We asked if we could speak with another sales associate and were told "well you're just going to have to wait because I don't know when someone else will help you". We were basically given the impression that Autonation has nothing to do with the contract that they drafted, and that any issues we have on the contract will need to go straight to Subaru. As it turned out Autonation made a clerical error in my contract (which they pointed out to us), and had my mileage at 120,000 a year instead of 12,000. As soon as that was spotted the conversation totally shifted. Suddenly we went from "the contract is black and white, you shouldn't have gone over mileage" to "you're going to have to take that up with Subaru”, “we aren’t Subaru here, we can’t help”, and “good luck disputing that”. How is it that when I was in the wrong, the contract is black and white, and legally binding. But when the dealership is wrong all the sudden it's not in their hands, and good luck negotiating. This is completely unacceptable. We asked if we could get the contact information of anyone at Subaru to talk about the contract error and were told that we would just need to figure that out ourselves. At the end of the meeting (and after expressing that we would wait till the lease was official up to turn the car in) the sales associate came back in with two forms to sign, and did not explain them. My father signed the forms and the associate left, came back and asked if there was anything I needed in the car. I then told him that we absolutely were not turning in the car today, and that we had been very clear about that several times. He told us sarcastically that he wished us the best of luck in disputing it with Subaru because there was no way it would work. I am completely shocked that he tried to just sneakily get us to turn the car back in that day. I have since tried to contact the general manager to speak about the error in the contract, and the outright disrespectful behavior I received and I have just gotten radio silence. There are plenty of other dealerships that understand customer service, I would take your business elsewhere.

Jacob Smith Mar 27, 2019

Making an appointment was simple via a phone call. I had no issues here. Representative was courteous and helpful. Checking in was a breeze as well. The actual service advisor I had an appointment with wasn't available at the time I dropped off my car, but that's no issue. I was greeted in a timely manner and was checked in and informed of what work would be performed for the service. When I came to pick up my vehicle after the work was complete, this was an easy process as well. I had no issues. It was the condition my vehicle was returned to me which made me decide to not be a repeat customer again. I keep my car in very clean condition. I get compliments all the time on how well it looks for its age. Even the service advisor commented about its great condition. By the time I drove home and parked in my garage, I could smell various engine fluids burning. I almost thought I had a leak somewhere. I popped my hood to look around and found fluids (that were part of the maintenance to be replaced) had been spilled in various places throughout my engine bay. Some on my radiator, some on my engine, some on my transmission, some on my sub-frame...everywhere. Later on, I noticed the fuse for my amplifier, which was mounted and secured to my battery tie down, is now broken. I imagine this was caused when the spark plugs were replaced, the windshield washer fluid tank was removed and when it was put back in, the tech didn't care to move the wire out of the way and instead forced the tank down into position and broke the fuse bracket. Needless to say, one of the things that was brought to my attention that I may need to have repaired in the future is a head gasket. The tech noted that it appeared that the gasket was showing signs of leaking or deterioration. My thought on this, after seeing the condition my engine bay was in after I picked up my car, was how do I know for sure if it's the head gasket leaking and not some coolant that was spilled? It very well may be the head gasket starting to fail, but I think I'll get a second opinion elsewhere.

Jason Foos Mar 1, 2019

This is my story with AutoNation at Arapahoe: I bought a car over there on the first days of January. I patiently wait to register my car at the DMV until Friday 16th of February, more than a month later. This day I wanted to be sure that all my papers had been already send to the DMV, so I don't go in vain to the DMV. This is why I called first to the person who sell my car and he totally ignore my calls and messages. I then call to the desk of AutoNation, and just then, he started talking to me. When I asked him, when I can go to the DMV to register my car, he didn't know and they told me to wait until 15 days before my plates expire. I also was given the number of a lady who is in charge of sending those papers to the DMV and left her a voicemail, since she didn't answer her phone the times I tried to call her. Of course she never answered my calls. I patiently wait for a week and went on Friday to the DMV since I was in the time frame, that according to them it was safe to go. When I got to the DMV, they told me that they hadn't receive anything from AutoNation and that I have to go and talk with them to see what was going on. Since it was the 23rd of February, almost two month after I bought that car, and they hadn't send anything, I went to AutoNation. I was received by a Manager called Mike. I tried to explain him that the only thing I needed is an extension of my plates that were about to expire. First he didn't recognize that lack of efficiency of their office and then he tried to put the blame on me. He came with a paper of AutoNation's notes telling me that they already had send it on the 19th of February to the DMV and that I have to return there. I told him that, that day I went to the DMV on the morning and they told me that they don't have anything on their system. After he told this to me, i told him I just need an extension of my plates. I am starting a new job and I studying and is very difficult for me to take more time from my new job. He then told me something offensive "I don't say is your case, but most people came here to get their plates extended, because they don't have the money to pay the fee to the Dmv". I felt DISCRIMINATED by those comments. I don't know if he would say something like that to a while male. Maybe he assumed that since I am a Latin woman, I don't have money to pay for the registration of my plates? After an hour trying to convince him that I already went to the DMV and that they don't have the papers yet. He came with a new paper and told me that, actually they ship it to my house! This paper that he showed me was a stamp of a "certified mail", but the curious thing is that it was empty, with no information where the package was going. I use the track number and nothing appears. I told this to this manager, that already lied to me telling me that they send the papers to the DMV, when they didn't. He then came with another paper apparently printed from USPS saying that the package was already send but again in this paper didn't appear my address or from where they were sending it. Nonetheless, I chose to be patient and wait to the package to arrived to my place. I checked my mail every day and nothing appeared. This Friday I AGAIN went to AutoNation to see what was going on with my paper and why I can't register my car. They didn't even apologize and they just gave me some other papers with the apparent track of my package, that again don't have my address or usual information to see where the package is. It actually when I search for it, it appears the world "Alert." I don't know exactly what it means but now I don't know where my package is and according to them now, I HAVE TO SEARCH FOR THAT PACKAGE! I think that we customers of AutoNation pay a fee of dealership and this is why they take care of these issues and all of the paper work. Now I have to find in which post office they have my tittle!! I think that the team of AutoNation is being DISCRIMINATORY with me because I am sure that if they had to deal with a white man, they wouldn't treat him like the way I am being treated and they wouldn't make the comments they did to me. I addition yesterday they told me that they could no longer talk with me until I bring a lawyer. PD: All the papers they handed to me are very suspicious and don't have any validity and they tried to lied to me giving me these papers. Update: Yesterday I went to the post office and they search the package with the tracking number and the same sign of alert appears in their computer. According to the USPS person who spoke with me this alert appear sometimes because the sender either have not pay all the necessary fees needed to be payed or because there is some legal stuff going on with the package.

Giannina Strada Mar 4, 2018

AutoNation Subaru Arapahoe

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