Friendly knowledgeable staff; extremely busy day and we were treated extremely well. Although I did not leave with a car (budget issues), I was extremely happy with Todd. Amazing service. Very organized. Listened to everything I wanted and didn’t want and found cats that could work for me.

Zack Elkin was extremely helpful throughout the car buying process. He listened to our needs and was not pushy at all. Genuinely nice guy and Autonation Subaru are lucky to have him.

The car is beautiful and the service was excellent!

Great experience/customer service

They sent me a paper mail reminder and an email reminder of my need for service and n appointment was easy to obtain that fit into my schedule. They worked on my car as soon as I brought it in and had it ready in time for me to leave for my next appointment. No hassles, no worries!

I scheduled an appointment to have my car repaired due to a large recall on a potentially fatal issue with my airbag. The morning of the appointment, I got a very flippant call stating how they were unable to service me today and I would have to reschedule for a week and a half out. Apparently they put me on a different list, and my appointment was not deemed a high priority. I took a half day off of work for this. The customer service agent did not even apologize for the large incoviennce. Bad experience.

Excellent customer service! Sales and Service. Highly recommended for your next car or Subaru service.

Trash service department. I spent 10-15 min waiting to be acknowledged. I stopped in because this store is near my work, and just had a simple question about my windshield wiper fluid. Since it’s snowing outside, i thought the safest option would be to stop at the closest Subaru. The lady in the service dept. didn’t even listen to my question, she just tried to get me to sit there for 2-3 hours and pay a $180 diagnostic fee! Hahaha! Everyone I talked to in this place seemed to just try and pass me off to the next person, when all I had was a simple question. The guy in the parts department helped and is awesome.

This dealership and people here were absolutely amazing!! I was at another dealership on the same day and had a horrible experience. Our sales person and everyone involved with the process definitely made up for it. Go here! They will take care of you!

UPDATE: Just changed my review after a ridiculous experience with the service dept. Took my car in for service and they lost my keys. That’s never happened before. So to make it up to me, they gave me a “free detailing” for my car. With two kids I thought, “this is great.” It really made me forget the fact I had been put off with the previous issue. Anyway, took it in and when I got the car back it was as if they had pulled it in back, parked it for a few hours and then called me to come pick it up. It was just as dirty as when I dropped it off. Now, I know it was free, but seriously?!? Look at the pictures! Pretty ridiculous! What’s more ridiculous though is the fact I’ve called, emailed and texted and each time I’ve been told, “We’ll have someone from customer service contact you.” Guess what? Nothing. Come on! Your customer service is slipping big time guys! PREVIOUS REVIEW: Great service (and a beautiful sunrise)! Always easy to get in for an appointment and friendly service.

I’ve taken my Subaru to these guys for a few years now. Never had an issue until a few months ago when I took my car in for service and they lost my keys. Finally found them, but seriously??? To make it up to me, I got a “free detailing”. What a joke!!! I took my car over to them to have it done and it came back just as dirty as when I dropped it off. I’ve called, emailed, texted and every time they’ve said, “We’ll have someone from customer service contact you.” Guess what? Nothing. What a joke! I even have pics to prove the shoddy work was done.

Everyone was so helpful and made sure I was getting the best deal. They really took the time to understand my situation and budget. It was nice not feeling pressured to by a car. So happy with my experience and my new car :)

I have adjusted my review to stars due to the wonderful customer service that I received from Jeff, the General Sales Manager. He truly understands what good customer service is, and it shows that AutoNation is more than a big business. I am very appreciative of his outreach to make things right. The buying process was great, I appreciate the help from Todd and Nick in financing and they would get 5/5 stars. However, there were two things that left a sour taste in our mouths at the very end when we were picking up the car. First, the car was given to us with no gas. I realize the policy is not to fuel up used vehicles, however there was less than 30 miles until empty in the tank- which was not enough to even get home. And after spending a considerable amount of money on the down payment on Saturday, I was shocked that a $30 tank of gas was not provided. Second- we were told that the car we bought was the exact same as the one we originally came in to look at. But when we went to leave, the car we bought only has one key. Which is another $400-$500 investment that was not disclosed to us when both cars were "exactly the same." This does give us reservations about recommending any AutoNation store in the future.

The experience was pleasant, but the fee for an oil change and tire rotation was a bit too high. I was really there to address a rattle coming from the rear of the vehicle since it is still under warranty and they did fix the rattle

Props to

Never thought a service center could be so disfunctional. I bought a used car about 4 weeks ago and part of the door seal rubber was damaged. The salesman promised they would replace the rubber asap. The part was not in stock so the salesman 'ordered' it. 1 week later I texted the salesman and he said the part was in stock and I could come in to the service center. Part wasn't actually in stock, I talked to the assistant service manager and she ordered the part. 1 week later service center called and scheduled an appointment. My wife took in the car and waited 2 hours for them to perform a 2 minute replacement. Upon looking at the car they didn't replace the broken rubber part, but apparently replaced something else on the car. Called the service center and got an apology and a promise that they would order the correct part. Coming up on 2 weeks and they haven't gotten the part yet. The service center doesn't seem to be able to perform simple repairs. I would not recommend coming here for service, or buying a used car if it needs and sort of basic repairs.

Buying a new car is always challenging with many things to consider. Our salesman Andrew was very considerate and professional.

We bought our car last month, and need to replace some parts. They made mistakes to order that twice. When I went there for my second appointment, they made mistakes to replace diffirent one, and did not replace one light bulb which I asked to do it that day. I waited more than two hours with my baby, ,they did not complete to fix anything, and we are still waiting the parts to come. I am very disappointed about there.

Alex was very helpful and friendly, Scott was a kick. I noticed a small defect in our 2010 Honda CR-V, brought it back the next day. Alex was right there and had it remedied in a flash. Very decent crew to work with.

Everyone I spoke to during the process (sorry I had to keep asking what the date was, Tawseef!) was incredibly friendly and I never felt pressured to buy anything I didn't want. I ended up getting a car I love at a really great price! Highly recommend them for your next purchase!

Bought a 2017 WRX and a 2019 STI here. Got an excellent price both times and the staff made the process quick and easy. Shout out to Brooke Sando for helping me with my STI deal this past weekend.

We just got our second Subaru Forester from this dealer, and had a good sales experience, although lengthy. We are eagerly awaiting the equity check we’ve been promised! I have had all good experiences with AutoNation Subaru Arapahoe. My car is well/ cared for and prices are competitive. One thing that would make this a 5-star service is if they would run the car through a quick wash after servicing. It might be a good investment to have either an agreement with a local car wash or have one installed. Clean car = 5-star happy customer!

the whole process was pleasant quick and easy. the sale person was friendly and never put pressure on the sale.

Kayla was very helpful as the service manager. Beyond that, everything was horrible. They did not fix the problem that I brought it in for. They drove my WRX recklessly during a "routine" test drive - maxed out my turbo, dropped my MPH significantly which shows that they drove it like a rental car instead of a customer car. After picking it up, the clutch squeaks and there's another squeak when moving left or right. The service manager basically said I have no proof since I don't have a dash cam and there's nothing they can do about it. ...they drove it within the normal bounds of the car. Yeah, RPM redline and high boost usage is within the normal bounds, but not how a dealership should drive a customers car. DO NOT BUY OR SERVICE YOUR CAR HERE.

The service representative last week was very professional.

Horrendous customer service. I wanted to purchase a car which apparently was a “certified pre owned”. I don’t understand how it can be a certified car with check engine light on and paint chipped on the back of the car. When the sales person brought it to the used car manager James’s attention, he came out and was blatantly rude. Our trade was low balled after the appraisal took almost an hour and he told us to go to Car max to sell it if they were giving us X amount for it and that’s what we did. We also ended up purchasing a vehicle there. I wouldn’t recommend this facility to anyone.

Over the years, I have purchased MANY MANY vehicles, most of them from dealers. Brooke and Kevin were the absolute best I have ever dealt with. There was not pressure to purchase new or used, just a friendly presence and helpful attitude. I will be back to do business with them in the future.

Employees are knowledgeable, friendly, and helpful. They take the time to explain in detail any issues with your car. Best service department ever!

Over the years, I have purchased MANY MANY vehicles, most of them from dealers. Brooke and Kevin were the absolute best I have ever dealt with. There was not pressure to purchase new or used, just a friendly presence and helpful attitude. I will be back to do business with them in the future.

We purchased a Subaru from a great salesperson, Syed. Very intelligent on the vehicle and options. He was straight forward with our pricing. No issues.

I came to your dealership to buy a pre owned car and the sales person was great but the pre owned manager is a complete disgrace to your dealership. James Azuero was the reason we did not buy a car, he was unprofessional and rude. If you are trying to sell cars, he is not the person you want to face customers at your dealership.

I've driven subarus for 7 years and was pleasantly surprised when i switched my lease from Groove to Autonation. The level of Service from Tawsef and Rudy was beyond my expectations. They explained everything to me, and have even been available to call or text for the first few weeks after my purchase. I love my car and feel like i walked out with a GREAT deal. Thanks to the team for such great service.

Routine Oil Change and Inspection. Everything was fine and quick. No complaints.

This is the absolute worst dealership to go too. The unprofessionalism at this place is unbelievable. The service manager Josh Kelley was extremely rude to me and not wanting to release my car to me AFTER I had paid my almost 1400$ note with them telling him I'd return the curiosity car later that night since I had just come from a funeral downtown he didnt care what was going on with me I had already paid a tow truck to pick up my car and paid my note to subaru but because I didnt have the curiosity car right then and there he was very reluctant to release my car. Then after the issue with the service manager I asked to speak to the GM of the store left voicemails and called and called him but he never returned my calls so I went back to the dealership a week later to talk in person and he told me he was to busy to talk to me about the complaint I had and told me to leave. After a few days I get an email saying I'm not welcome back to subaru for any reason. They DO NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS. Extremely unprofessional and rude. I will leave bad reviews every day until the problem is resolved. Autonation Subaru Arapahoe knows exactly who wrote this post

I had a great experience with AutoNation Subaru Arapahoe - specifically because my contact - Gus Rivera was so extremely helpful. He was responsive to my phone calls and so incredibly patient and knowledgeable in explaining the recommended repairs, costs and options. My car was there for a week for some pretty major repairs but I felt well informed and comfortable with the process. Thanks!

Great experience with the personnel. "Brooke" was professional, informative and efficient and Scott, the finance guy was also professional, and funny; they both made the experience painless.

Our 2015 has had too many issues , most fixed , except air leak with cross winds and overhead rattle ( sunroof ) overall probably would not purchase another Subaru

Everyone was very helpful. There were a few glitches in the process of buying a used car that were resolved thanks to the sales representative and the manager. Salesman Bregan Hunter bent over backwards to help me through the process. He even drove me home from the dealership while the car was being checked out! Way to go so far beyond what you needed to do to get the deal done. Great vehicle, great price, great service!

I was looking to buy a new vehicle like my twin brother did and remembered the great experience he had recently and decided to follow in his footsteps. We called up Alex Compo who helped him and he was able to find me the perfect Outback while being friendly and cordial the entire time. Highly recommend!

BUYER BEWARE!!!! absolutely the worst dealership in the state of Colorado! Even worse is their service department. what a joke! The most unprofessional group of people I've ever met. Do not believe one word from Josh Kelley (Service Drive Manager), Stephanie- Service Advisor, Fidel (Service Director) and the worst one yet, Matt Smith -the General Manager. Your car will never run right again and cost you thousands of dollars. Maybe that's their way of getting you into the showroom to sell you a new car.

Like the title says, I was looking to buy a new vehicle like my twin brother did and remembered the great experience he had last time and decided to follow in his footsteps. We called up Alex Compo who helped him and he was able to find me the perfect Subaru while being friendly and cordial the entire time. Highly recommend!

This was my first auto purchase in many years and I was incredibly impressed by the responsiveness of Syed and the rest of the staff. The price was no-haggle and was very fair. I highly recommend AutoNation Subaru Arapahoe .

Lack of attention led to 2 additional days without my car. I called several times on Monday to make sure the service would happen. The simple job a replacing a car key was a nightmare. I was told I didn’t need to order the fob-transmitter because parts had a supply. They didn’t. No one communicated this with me until I showed up at 4:30 to pick up the car. This added the first additional day of car rental. Once it came in, the next day, they waited until the end of the day to give the job to a service tech who couldn’t do the job. This added another day of car rental. I understand the consequences for losing my keys, however, AutoNation took no responsibility in doing the job right.

Bought a used car, and still got good attention and a surprisingly painless experience. My daughter said "if you do a review, mention Alex's great coat." Alex's great coat has no bearing, really, but his great service absolutely does.

Alejandra Flores Soto was great! Easy to work with, wonderful customer service. I would gladly refer my friends, family and clients.

The Auto Nation Subaru sales team were great in helping us get our new car.

Definitely the best selection of pre-owned Subaru's at solid prices. Their pre-owned Outbacks are the best priced for the value in CO. David Elia was awesome and definitely recommend you ask for him as your sales rep. Easy going, quick follow-up and no pressure. Would have been a 5-star rating but the finance team was below par. Waited over 2 hours to pay in cash! Plus, had to fight off the standard sales push for the extra warranty.

I worked with Michelle Booth, she is fabulous. She was attentive, a good listener, which made everything go smoothly. I would definitely call her and recommend her.

I always get great service! Service / repairs are always done on time and as promised. They employ great people who are very knowledgeable and work really hard to make sure their customer is happy. When someone goes "above and beyond" they deserve a good review. Shout out to Jason and Josh! You guys are great....

For the first time in a long time I feel like I have gotten a good deal on a decent vehicle. I have bought several cars over the years, and every time I very quickly find out that I have been sold an awful vehicle or have paid more than I should've. This time however I was sold an older vehicle with high miles and my experience so far has been absolutely perfect. I would highly recommend buying a vehicle from these guys as far as I'm concerned you wont go wrong here. Also they offer a 5 day 250 mile return policy on used vehicles which in my past experience is unheard of and immensely helped put my mind at ease when deciding to buy from them. 10/10 will buy from these guys again.

Terrible customer service. It started off great with the purchase of the car but after we took it home the customer service was terrible. Daniel, our sales rep, said he would be making a follow up call on Monday to check in and schedule our appointment for the accessories we were adding. We didn't get a call and tried several times to reach him and schedule an appointment. Additionally, after our purchase we changed our mind on the the extended warranties and windshield protection we purchased but they said we could cancel later and we made several attempts to call our finance manager, Robert, and other finance managers, and left several voicemails but no one called us back. We even called Daniel and he said he would check with the finance manager and have him call us. I came in for my appointment to get my accessory installed and Robert was here and not busy so I am not sure why he never returned our calls. So I came here with a 10 am appointment to have USB ports installed and they said it was going to take 2 hours. So I made myself comfortable in the lounge. Near noon, a representative from the service area said it was going to take another 2 hours as they could not find my car. It was brought to another area to put on a clear bra. After much discussion, I was told that I had told the technician that I was bringing my car in for a clear bra which I did not do. Still, it should not have taken 2 hours to find my car. They are working on it now. They offered a free oil change or service but I will never bring my car back here and am very happy now that I canceled my extended warranties (let's hope it actually gets canceled as they said it would take a few days for us to get the paperwork to cancel.) They are great at the initial meeting but their customer service and follow up afterwards is horrible. UPDATE: Thanks for the response but I called the general number below and was sent to voicemail - typical of your company. I left a voicemail but we will see if you call me back. Additionally I have also not gotten the cancellation paperwork I was promised today.

Great experience and knowledgeable staff. Willing to work with me and earn my business much more than just about any other dealership.

This couldn't be happier, healthier, and better.

Okay as far as a dealership goes. Not willing to work with you for outside of the normal circumstances, but I am sure if you just wanted to buy a car they would be fine.

Respect out of the gate!

Terrible customer service. It started off great with the purchase of the car but after we took it home the customer service was terrible. Daniel, our sales rep, said he would be making a follow up call on Monday to check in and schedule our appointment for the accessories we were adding. We didn't get a call and tried several times to reach him and schedule an appointment. Additionally, after our purchase we changed our mind on the the extended warranties and windshield protection we purchased but they said we could cancel later and we made several attempts to call our finance manager, Robert, and other finance managers, and left several voicemails but no one called us back. We even called Daniel and he said he would check with the finance manager and have him call us. I came in for my appointment to get my accessory installed and Robert was here and not busy so I am not sure why he never returned our calls. So I came here with a 10 am appointment to have USB ports installed and they said it was going to take 2 hours. So I made myself comfortable in the lounge. Near noon, a representative from the service area said it was going to take another 2 hours as they could not find my car. It was brought to another area to put on a clear bra. After much discussion, I was told that I had told the technician that I was bringing my car in for a clear bra which I did not do. Still, it should not have taken 2 hours to find my car. They are working on it now. They offered a free oil change or service but I will never bring my car back here and am very happy now that I canceled my extended warranties (let's hope it actually gets canceled as they said it would take a few days for us to get the paperwork to cancel.) They are great at the initial meeting but their customer service and follow up afterwards is horrible.

I would like to thank Sergio Martinez for his service in helping me to find the car I was looking for. He is kind, informative, and, welcoming. The facility was warm, with a staff that was friendly and hospitable. I recommend anyone to shop at AutoNation Subaru Arapahoe.

Mikhile was extremely pleasant and welcoming. He was honest and didnt pressure us into anything. He took time to understand our needs and went above and beyond to make sure we were comfortable by even dropping the car off. I would definitely recommend Subaru and see Mikhile to everyone I know. Thank you,

Terrible service!!----they sign you up 'service contract' but they only change z oil--that is it!!!---You wait hours for such services..they don't care your concerns about your vehicle!!!!

Less than one star would be more appropriate! Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand new car they couldn't sell 'new' because of a bunch of lies told to us. Then we recently found out why they couldn't sell it new was that it had transportation damage (about $5000 worth). Because they carry their own insurance they fixed it and didn't disclose it at the sale. Sad that they are liars. #autonation #autonationpayattentionhere #doismelllitagation

You should not lie to your customers. Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand new car they couldn't sell 'new' because of a bunch of lies told to us. Then we recently found out why they couldn't sell it new was that it had transportation damage (about $5000 worth). Because they carry their own insurance they fixed it and didn't disclose it at the sale. Sad that they are liars. #autonation #autonationpayattentionhere

Overall, we had a great experience with the Subaru dealership. The staff was attentive, friendly, and not pushy when we were looking for a new car a couple weeks ago. Zach, our sales associate, was extremely responsive to our questions. Our only negative feedback is that it did not take the advertised one hour to buy the vehicle, because a lot of time was spent trying to sell us warrantees and extra things with the car that we had zero interest in purchasing. We had a babysitter for our toddler and baby, and it was really frustrating to spend almost 4 hours just buying the car. Otherwise, we are really happy with the purchase.

Not was the best service manager/technician I have ever worked with. He was so professional, courteous and very good at staying in touch with me regarding my vehicle.

Overall, we had a great experience with the Subaru dealership. The staff was attentive, friendly, and not pushy when we were looking for a new car a couple weeks ago. Zach, our sales associate, was extremely responsive to our questions. Our only negative feedback is that it did not take the advertised one hour to buy the vehicle, because a lot of time was spent trying to sell us warrantees and extra things with the car that we had zero interest in purchasing. We had a babysitter for our toddler and baby, and it was really frustrating to spend almost 4 hours just buying the car. Otherwise, we are really happy with the purchase.

Everyone is so nice and friendly😊

They look after things my car needs promptly and carefully.

Al Gallegos made my car buying experience one of the best ever. He is patient, responsive, not pushy and as helpful as it gets - he even offered me lasagna to make up for a long wait in financing! AutoNation Subaru is the place to shop, but make sure you grab Al G. to help you!

Very busy. They do a good job servicing vehicles.

CHECK YOUR DRAIN PLUGS! This is the most shady business I have ever had the displeasure of dealing with. When I bought my Subaru 3/26/2016 I purchased with that a vehicle care program agreement, which was to include 8 full synthetic oil changes. They instead were giving me conventional oil. This wouldn't be so bad, except they also left my oil drain plug loose and it fell out while I was driving home after waiting 2 hours to get my oil changed. It was towed back to them and they tried to tell me it was 'fine.' After being driven at highway speeds with oil spraying all over my under carriage. I left with a warranty and fastforward 4-5 months my engine blows up, leaving me stranded again; this time at 10PM over an hour from home with my dog in the car. It was towed back to them and they took the next month to rebuild my engine. Upon getting it back I asked if there was anything wrong, I was promptly told no. Come to read later on the invoice "transmission cooler line to radiator is leaking." They replaced the radiator while they had it, so why would something they were just working on leave leaking? I have clips missing everywhere under my car because they just didn't feel like putting them back in and my driveway is marked with oil spots. Don't bother trying to resolve anything with the GM Matt Smith either, I have emailed him twice over the past month with no response. Don't walk, RUN away from this stealership. Once they sell you a car they no longer care and their service department is a complete joke.

I got there at 1pm to get an oil change, tire rotation and an alignment on my vehicle. I was expecting at most 2 hours as this was mid week and not to many vehicles were around. I got my first update at 3:05p that my vehicle will be done "shortly", I didn't leave the shop till 4:41pm. Whats upsetting is that I had to cancel all my afternoon appointments since I wasn't going to make it anywhere during rush hour. No compensation was offered either for the time I spent there, truly unprofessional service.

I got there at 1pm to get an oil change, tire rotation and an alignment on my vehicle. I was expecting at most 2 hours as this was mid week and not to many vehicles were around. I got my first update at 3:05p that my vehicle will be done "shortly", I didn't leave the shop till 4:41pm. Whats upsetting is that I had to cancel all my afternoon appointments since I wasn't going to make it anywhere during rush hour. No compensation was offered either for the time I spent there, truly unprofessional service.

105 minutes for an oil change - pass

Team was friendly in getting me in and test driving. But what dealer isn't? The problem areas came about during pricing negotiation and with their sales manager. I left without making a purchase which upset the poor dealership feelings it seems. I was not even told good bye and thanks for coming by the sales associate. Guess they think their time is somehow more valuable than mine. Not even a common courtesy. No follow up the next day. Guess their best wasn't enough. Took my business to Valley Subaru. Which was the most pleasurable car buying experience I have ever had.

Frankie is the guy to work with he is really easy to work with and answered all my question i was really hesitant about leasing but how he explained it to me i felt that i made a really good choice on leasing and best decision ever. Now im driving a 2019 subaru impreza and im loving it. I will definietly be back. All the staff there were amazing.

I’ve purchased a number of new cars over the years, and this was one of the best experiences I’ve had. The salesman, Zach Rainier, was knowledgeable, helpful and very responsive. The “back office” was very efficient and processed my transaction very quickly. I’d recommend using this dealership.

Excellent customer service. Thank you, Mikhile.

Was amazed, picked out my car, got financed 1.99% and car delivered to my house in 3 hours. Literally amazing. Went to 3 other Subaru dealers before this one. Price was 4K below msrp! No hail. Just a great deal! What a great birthday present to myself!

Sadly one of the more pushy dealers on the strip. I had the unfortunate and frustrating experience of not being heard by the dealer working with me. My financial limits were not heard at all, and the dealer started by pushing me to drive a vehicle that started $5,000 over my budget.

i had a fantastic car buying experience with Sayed. He really listened to what I was wanting in a Crosstrek and fit me in the perfect one.

Ive bought 4 Subaru's from AutiNation Subaru Arapahoe and they always make me feel like family. Special thanks to theirs managers Matt, Jeff, James, Andrew,Aaron, Jim and Mo!👍👍👍👍👍

Awful customer service in the scheduling department.

This dealership told us the wait for an oil change would be about 45 minutes... with an appointment. After nearly two hours, the car still had not been pulled into the shop. However, before having a chance to complain, the service guy waived the cost of a nearly $70 service. Overall, their customer service made up for the lost time.

Courteous staff, efficient service. Overall very good experience

We have had nothing but problems with this dealership. Particularly their service department. We recently bought our 2015 Subaru Outback out from it's lease as we love the car but have had nothing but problems. During the time the vehicle was under the lease, we took it to the dealership for all of its maintenance as required by the lease agreement. They charged us for all of this maintenance each time it was performed even though we later found out that it was supposed to be covered under a maintenance plan that had been included as part of our lease payments. The tires were never rotated during these scheduled maintenance trips even though we were told it was done, even when we pointed out the excessive difference in wear to the service manager we were told "well it says on the paper work that they were rotated" We had to replace all 4 tires after only 26,000 miles, because front tires had worn to 3/32 while the rear tires were 10/32. During these services we had mentioned notices of recalls we received and asked that they be addressed during service. it was never done. As our lease came to an end we were harassed for months about buying out the car even though we told them that we would. They told us that buying out the car would take "15 minutes." We were there for 4 hours, after which they told us that we couldn't buy the car that day because there were recalls out on the car. We then had to go BACK to the dealership to then purchase the car after all the required maintenance was complete. During the purchase of the vehicle they put the wrong VIN number on the purchase note and we had to go back and resign the paperwork. Then several weeks later we received a phone call saying that there was more paperwork that they either misplaced or overlooked that we needed to sign and overnight to them as it was a time-sensitive issue. We purchased an extended warranty and service plan for the vehicle. that they told us several times the full 30K mile service package would be included. Took the car to the dealership yesterday to fulfill the 30K service and the service manager told us that no such service package even exists and that only oil and filter changes were included. Oh and we had 6 un-used ones on our account. (we have been paying full price for them up to this point). Their explanation for the un-used ones was, "well we just look at whatever pops up first on our screen for your vehicle." We WERE going to buy the new ascent, as we are in the market for a new car right now, it was our favorite of all of the cars that we test drove. We love Subaru but we will NEVER be returning to this dealership, or any other autonation EVER AGAIN. They are a waste of time and money. If you have survived this long post, we appreciate you reading it. Again, we love Subaru but this dealership is NOT WORTH YOUR MONEY.

Bregan was awesome. He took so much time to make sure I got the car I wanted. I will come back and deal with him when I am ready to buy another car.

I purchased my 2016 Crosstrek at Autonation New and have only had service done with them. They remember me when I come in and always treat me and my time with respect. I really appreciate their attention to detail and generally pleasant environment. Thank Autonation!

I have been taking my Subaru to Shortline for years, they have always treated me very respectfully. The customer service department at this Subaru are extremely rude and not helpful. I was really in a bind and didn't appreciate how they treated me, will never return to their service department!

Great cars and great people. I would definitely recommend people to this dealership.

Great service and I was informed at all stages. Jason checked on me a couple time. Had to pick up a part also and the service there was also good

The salesman and his manager understood the colors and options that I wanted and delivered the perfect car for me car on the day they had promised. The price of the new 2019 Outback along with my trade-in was very competitive. This new Outback is both beautiful and practical.

Actually deserve zero stars. Been searching for the right used car for a long time now. Thought I had found it on their website. Called in to find out it was just received in trade-in and was still going through safety check. OK, I said, but I'm worried somebody else might come in and buy the vehicle since they are pretty rare, and they had a good price. I asked: can I put a deposit down to hold it and then take it for a test drive once it passes the safety check? Salesman said, sure, but you don't even have to put money down. Just make a reservation on our website. So I go to the website and make a reservation. Got a confirmation number and everything! Reservation was supposed to hold the vehicle for me for three days. I waited two, the time expected to get it through safety check, called in to set up a time to come check out the vehicle, and it turns out they had sold it to somebody else!!! Reminds me of the Seinfeld episode. I am extremely appalled and flabbergasted at their approach to business. When I called back, the salesman LIED to me and said "I told you you could always buy it before it went through the safety check". REALLY? No you didn't! If you had, I would have come down that day to buy the vehicle. I will be avoiding all Autonation dealers and telling all my friends and family to do the same. If they can't honor their word for a simple reservation, what else are they being dishonest about? What good is a reservation if they aren't going to honor it. Shady business ethics and tactics going on here. Typical used car sales staff which is what makes people hate buying used cars. This dealer is no different. Buyer Beware!

Honor reservations made on your online system and don't sell vehicles that have been reserved!

A fantastic experience in our purchasing our new Subaru!! We were treated very well, no pressure, but did everything to help us answer any questions we may have had. Everyone was patient, kind, extremely helpful and knowledgeable. We couldn't have had a better experience in our purchase. Highly recommend Subaru. We like all the safety features the car has. Everyone at the dealership was very friendly and welcoming.

good scheduled service ...

The experience I had while buying the car was fine, the service after the fact has been horrible. There was a chip in the windshield when I was looking at the car and it was agreed they would arrange to have it fixed. I bought my car at the end of September and now it’s December and it still hasn’t been taken care of. I have called and called again to try to get it resolved during the last 2 months. When I actually get a hold of someone I am told that it should have been taken care of by now and they will look into it, besides one time my calls have never been returned. This week alone I have called 4 times, left messages and even sent a text. I am baffled at the lack of customer service with such a simple issue.

Great experience purchasing a vehicle here....till the finance manager. He was extremely condensing while trying to get us to purchase extended warranties. He would not take no for an answer and made me feel extremely uncomfortable in his office. My sales representative was very helpful though. Just prepare yourself for the financing portion of your vehicle purchase.

*Update: Just got a call back and was told it should be resolved Monday, so I’ll see if it actually happens. The experience I had while buying the car was fine, the service after the fact has been horrible. There was a chip in the windshield when I was looking at the car and it was agreed they would arrange to have it fixed. I bought my car at the end of September and now it’s December and it still hasn’t been taken care of. I have called and called again to try to get it resolved during the last 2 months. When I actually get a hold of someone I am told that it should have been taken care of by now and they will look into it, besides one time my calls have never been returned. This week alone I have called 4 times, left messages and even sent a text. I am baffled at the lack of customer service with such a simple issue.

I purchased mu Subaru Forester at AutoNation Subaru Arapahoe in 2016 and it was a very pleasant experience. During my first look at the different models, they answered all my questions, no pressure to purchase. I went back about a month later to make the purchase. When I selected my car, the salesman explained in great detail major controls. They have class for new owners once a month where there is a one-on-one session with a Mechanical Tech that answers any questions asked about the controls. Maintenance is also an enjoyable experience, done within about an hour. While waiting, there is choice of coffee, tea, hot chocolate, watch their big screen TV or bring something to read. All the folks at the dealership are friendly and knowledgeable. I highly recommend AutoNation Subaru Arapahoe dealership for both purchasing and maintaining an automobile.

Dylan Vance is a great car salesman. Went in expecting to just talk and order a car and wait. Happen to have a cancelled order that matched want I wanted and more! So they honored my asking price with only one round of negotiations and I drove off in my amazing 2019 Subaru Outback ! I love the color Wilderness Green! I had a 2009 Outback, what a difference 10 years make!

Okay, waiting room comfortable.

I purchased my Subaru at Automation Subaru Arapahoe in 2016 and have had it serviced there every six months since. The Reps and Techs do their job professionally and are very knowledgeable and friendly. I even enjoy my wait there while the care is serviced, enjoying their coffee while reading a book for about an hour. Or one can watch TV. They also provide a class to Subaru owners to learn all the technical controls of the car. The Techs enjoy answering questions and going through the controls on a one-on-one basis while the Driver and a Tech are in the car. Owner can go back for a refresher. That really helps. I am very pleased with this dealership.

Had to take my WRX in here to get serviced and diagnosed. Hands down the best service I have ever received from a dealership. Jaymes went the extra mile giving me updates on the warranty repair status, and was exceedingly polite and professional. The service required more time than I anticipated, but Jaymes hooked me up with a brand new loaner car to use while my vehicle was being warrantied. Can't say enough good things about the service department.

Service on my vehicle is great and car seems to always run and ride better when I leave. Service team is nice but never really seem to be organized... Only thing keeping them from a perfect 5 stars is wait time. Last couple trips there i have had a scheduled appoinment and it still took 2hrs or longer for simple Oil change!

Alejandra made our shopping experience so enjoyable. She was knowledgeable, patient and genuinely cared about making sure we made the right choice.

Bregan was and awesome salesman and educated me on my fantastic 2019 Forester. Bob, the finance man was so helpful and kind and together they made the whole process so easy. Thank you!!

Absolutely appreciated this car buying experience. My sales person was terrific, not pushy at all. Love my new Outback!!!

Very friendly and professional.

I called Auto Nation about a vehicle I found online. Chris brought the car to me and let me take it for a thorough test drive. Unfortunately, the car had a problem and the sales manager told me that he would make it right. Even though the problem was resolved the manager said he wanted us to be totally confident in the purchas sooo We got a GREAT deal on a new car and came home happy. Everyone at this dealership gave 100% in customer service!

Worst attempted sales experience in 15-years. We've purchased a number of new cars in the past 15-years, but the stereotypical, high-pressure sales tactics at this dealership were truly appalling. We were descended-upon immediately when we pulled-up. Then we looked at a nice Crosstrek that was almost exactly what we wanted (we've done extensive research, already), but the sales person claimed that the option combination that we wanted wasn't possible and that the Subaru website was wrong. Ok, whatever. Then we asked to test drive it and got to "meet the sales manager". Ok, whatever. Then he wanted to fill-out pre-sales/test-drive paperwork (on 1980s carbon forms, no less!). Ok, whatever. He needed a copy of our driver's license, which was expected and normal. Its when he INSISTED that we provide our email address and phone number (for future SPAM, no doubt) in order to do a simple TEST DRIVE that we had to walk out. Its ridiculous, in this day and age, that people tolerate this sort of outdated, high-pressure sales schtick. Completely unacceptable.

Stop lying to people to sell vehicles! Very deceitful dealership!

My appt was at 3:45 but I got there early. According to my paperwork, Jason was the person who checked me in. He said it should only take an hour. 2. hours later I went to check on my car and another young man helped me. I am guessing Jason was already gone. There were some items that could have been taken care of that were not. I am disappointed that I was not consulted on these items as well as waiting longer than I needed to.

In person experience at the dealership was great. They online experience was rough. I had tried contacting many people to purchase a car and their follow up methods were poor. But when entering the store and being in person, the deal went smoothly. My $.02 step up the communication with potential customers and follow up, it'll go a long way.

The best auto dealer we have experienced. We were allowed to exchange our original car for another. We are extremely satisfied with our Subaru. We owe this satisfaction to the excellent and professional staff of AutoNation and their care to customer satisfaction. Their prices cannot be matched. Thank you AutoNation for our experience.

We had an outstanding experience with AutoNation. We exchanged our first car for another without any complications. The professional and excellent staff ensured we were satisfied with the entire buying process. It was one of the least stressful experiences. More importantly, we are extremely satisfied with our Subaru and we owe this satisfaction to the staff of AutoNation and their priority towards customer satisfaction. Thank you AutoNation.

The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car

No, I'm not satisfied! I've tried several different times to get a response, but despite the "We really care" e-mails (that don't allow an online response), no one at your dealership has returned any of my calls or gotten back to me in any way.

Always accommodating and thorough and good prices.

Can not schedule a quick oil change. Just the last in a looooong line of inadequacies.

Bregan was awesome!!

I received quotes from four Subaru dealers in Denver and Colorado Springs and the best quote on a 2019 Forester came from AutoNation on Arapahoe. I went back to the other dealers and asked if they could beat the price. I either got no response or they said, "Go buy that car right now - I can't even come close to that price!" Al and Mo were great to work with!

When I arrived, Jackie welcomed me in and reviewed my auto service. She was very kind, helpful and communicative. Service was fast and I ended up getting a lot of work done while waiting.

I just wanted a simple oil and oil filter change and tire rotation. Had to wait 4 days for an appointment, and even then had to bring it in for all day because the only appointment was in the middle of the day. They don't have a quick lube like most dealers do. Their service reps were friendly and helpful.

Amazingly nice service team "Not" that's his name "Not" (I'm totally serious) is a fantastic service writer. I couldn't have asked for a better experience.

ask to check tire pressure as light was at last visit. then told it would it would cost $250 to reprogram tire system on my 2015 Legacy. seem a little steep. They left off tire caps. Went to Las Swab it took them 4 min to reprogram system at no charge even replaced caps. This type over price service has me looking for other than dealerships.

Service was prompt and finished in half the time that was allotted. Our sales rep, Al Gallegos texted me the morning of the service, met me when I arrived for service, came and got me when my car was ready, and walked me to my car, which he had parked at the front door. Excellent service!

This is an update of my experience with AutoNation Subaru Arapahoe. My last review was pretty much the opposite of this and given that this was my second, and most recent experience with them, I felt I needed to update. I needed a repair done on my Legacy for the LED daytime running light and also an oil change. After a terrible experience (which ended up in me leaving once they told me the wait time) with another dealership, I decided to give AutoNation a second chance. In all honesty, I was very hesitant to go back here given my last experience but it was close and I was just going to drop the car off. Unlike the other dealer who was able to schedule me in a short time span, only to tell me when I got there that it would take forever, AutoNation was very realistic upfront with how far they were booked out. This was the first positive item since I'd rather be told a realistic outlook and then have a normal wait time on that day. When I got there (still a bit concerned after my last visit) it was like the place did a 180. I'm not sure if there has been new management or what happened but from the minute I pulled in, I was instantly greeted by a very friendly Asst. Service Manager who took down all my info. Again, I was given very honest info that my issue could potentially be tricky to track down the root of the problem but that they would let me know. I again appreciated this instead of the false promises others make. I left the car and was called a VERY short time later and was told it was all fixed and ready. The time it took to fix the issue and do an oil change was great and the experience was very positive all around. On top of that, they left a voicemail a few days later to make sure everything was ok with the car and to make sure I didn't have any other questions. I have to say I really was impressed and quite frankly shocked at the change in their service department. Based on my latest visit, I have definitely changed my feelings about AutoNation Subaru. Now I will most likely come here for routine maintenance and any other items that need to be fixed. What a great experience.

Been there twice to buy parts. The representative was knowledgeable, helpful, and professional.

Leasing my Subaru Outback from Auto Nation Subaru Arapahoe was an excellent experience. The sales and finance folks I worked with were top notch and made the process smooth and quick! I’ll be a customer for life! Thank you!

Fantastic experience. I was treated very well, the service was excellent and I got exactly what I wanted quickly and easily.

I met with Scott Call and his expertise and knowledge was outstanding. A great experience overall. Still took awhile to do all the paper work, but great nonetheless. I would definitely use this dealership in the future for all my car purchasing needs. Well i guess i would have to, considering i leased...right ;-).

Great experience!!!

I brought my 2018 Outback less than one year ago. The entire radio system, back up camera and internet features went completely dead. I brought my car in on 10/15/2018. They said they had to order a new radio and that it would take 7 days. I called them the next week and they said oh sorry, something happened with my order it will be another 7 days. A week after that they said the manufacturer wasn't releasing any new radios until they fix the issue on the ones being returned to them. This is completely unacceptable. I called and left a message for the manager of the service department to call me and they never did. I am looking in to getting an attorney for the Lemon Laws if anyone else is having the same issue!

Great deal, no pressure, knowledgeable staff! Bregan Hunter was great to work with!

Everyone here is always amazing and helpful every time I'm there and Kayla is fantastic and always gets my car done as soon as possible and she always goes above and beyond she's the best!!!

I brought car in for scheduled oil change. Arrived at 2:30 for 2:45 appt. Was told 1 hour wait. I left dealership at 4:17 pm. Not happy with the long wait

I am terribly disappointed and frustrated only 3 days after the purchase of a vehicle from this dealership. On Saturday afternoon I test drove and chose to purchase the vehicle. I signed the offer paperwork and all subsequent purchase paperwork to buy the car for a specific amount and interest rate. However, today (Tuesday) I was asked to come in and sign new paperwork for a higher purchase amount with higher interest rate. The alternative was to relinquish the vehicle on the spot. At the time of purchase, there was no conversation that the terms I signed for could change. My credit had been run prior to my signing all paperwork and I paid a large down payment. Had I known that this was not a done deal and that the agreement could be rescinded, I would have rethought my decision to purchase and looked at other options. I will not be back to do any further business in the future and will recommend my friends and family avoid doing business, as well.

My wife and I worked with Brooke Sando and her team. They did not have the car I wanted in stock so they got it from another dealership and sold it to me at the price I was quoted; no additional charge. (Secret: if you ask the managers nicely you may get a cool keychain too!)

We worked with Rudy, who I'd highly recommend--he made the experience pretty pleasant. Rudy was easy to work with--not pushy at all. Additionally, I found AutoNation's pricing, at least for Subaru Foresters, to be among the most competitive in the area.

Quick freindly service!

Service was done quickly, everything thoroughly explained. Very satisfied

I love my new Subby! The Crosstrek is a sweet little ride!

It was good experience with my salesman Todd Schold and Aaron.

Al Carlson, Matt Smith and Scott Greenwood were all great and so helpful in getting me into my new Subaru Outback! The process was smooth and I highly recommend AutoNation Subaru!

I have been a loyal customer since 2008. This time I was not pleased to learn that my Gold Insurance purchased at AutoNation Subaru when we bought our second Subaru from them had been mistakenly issued in another person's name. Had to drive back home and get my copy of insurance to prove we were the owners of the insurance.They should have had a copy at the shop. Waited three hours to be told my electrical/electronic problem could not be fixed because they could not find anything wrong. I have to bring it back when my screen goes black again. The radio/gps/charger goes off. Apparently it is a radio problem and they even suggested we buy ourselves a new radio???!! Lost my time, did not appreciate Mr.LeMars attitude . One great thing though, they have an excellent shuttle driver, Kevin, who made my ride home and back to the shop a positive moment in my day.

We worked with Al Gallegos and Al Carlson and are now happy Subaru owners! We were able to set up an appointment and the cars we wanted to test out were ready and waiting. All of our questions were answered, and all the standard and add-on features were explained in detail. Then, based on our needs and budget, Al G recommended that we order straight from the factory. While cars typically arrive with a few bells and whistles and a higher price tag, ordering allowed us to get exactly what we wanted at the price we needed. Otherwise, just a fast, seamless process from start to finish handled by two friendly sales reps that never once pressured or pushed us. It's truly refreshing to have sales people that listen for a change. Highly recommend this dealership. Oh, and if you go in on a Saturday morning, there's usually donuts!

Great first experience for my scheduled oil change and maintenance at this location. The waiting lounge was very large with plenty of clean seating. There is a separate TV area, kids area and work station with counters equipped with outlets and Wifi. I brought my laptop and work to do, so it was a very pleasant experience. Only complaint was the TV was quite loud, but next time I'll remember headphones.

They took almost two hours which was excruciating especially since they promised it would only be an hour and all the people that arrived after me left before me... however, the woman working with me saw how upset I was about waiting soo long and gave me the entire service for free!! It was supposed to be over $100 and she gave it to me for free because of the inconvenience. I appreciate a company that recognizes their mistakes and do what’s necessary to fix it. Thank you Subaru

Service was fast and efficient! Jackie and Josh are great representatives for Subaru Auto nation!!

Very quick diagnosis of my battery problem. Fixed and on my way in one hour. Also enjoyed two donuts and three hot chocolates. Always a great experience at this location.

Unfortunately I bought a second hand car from here. The customer service has been terrible. Before I drove the car off the lot I noticed the remote on the car keys wouldn’t lock the car. I asked for it to be fixed but they told me bad luck I’d already signed for it. This was the start of three other terrible experiences which even when talking to the general manager he admitted he wouldn’t service his car there if he’d had that level of experience but wouldn’t do anything to make it right. Avoid this place at all costs!

Daniel was polite and professional. Easy sale.

I never thought I would say getting a car would be an enjoyable experience, but thanks to our great salesman, Zack, and their finance department, Scott,, this definitely was. We actually got two cars in three days from here due to that very reason. Great experience and service, don't waste your time anywhere else.

Horrible customer service, unprofessional and not punctual. .......... .......................................

Wasn't impressed. The car that we wanted to look at was in the service department, even though they made an appointment with us to look at it. Again, not impressed.

Couldn’t ask for better service!

We worked with Dylan to purchase a Subaru Outback. We were very impressed with his knowledge about all of the Subaru cars. This being our fourth outback, Dylan was great to teach us about the different features on the newer models. He also had very helpful questions to walk us through the process of choosing the best car for us. If anyone I know is ever interested in a Subaru I will be sure they work with Dylan. We have purchased several new vehicles over the years and found our experience with Dylan to be exceptional.

Movin Dias is the best guy in the world I'm a army veteran and he has helped me with a legacy after we had a impreza at a total loss Sgt Loveland recommends that if your looking for help getting a Subaru go and talk to movin Dias also all Kevin in finance is very helpful he made it outstanding and easy to deal with buying the car all the service people are very smart and helpful they gave us a new tire that was important because we bought the car with one bad tire

Best car buying experience I've had. Bregan Hunter did a fantastic job serving us and patiently answering all of our questions. As first-time Subaru buyers we had many, and he was attentive, intuitive, friendly and helpful throughout. He went the extra mile to make our process smooth. When the dealer didn't have our desired color on the lot, he drove to another dealership in the area to pickup our vehicle himself. That's first class customer service.

Really love AutoNation Subaru @ Arapahoe! They really know how to be accommodating and take care of my car. Went in with my son, and he really enjoyed playing in the kiddie area. The team performed the service on my car in the time they promised, which is astounding. Definitely recommend using them for Subaru level of service.

Great place for Subbie service! James was thorough, friendly and professional!

Me and my daughter went to search and possible buy a new car. The dealer, Al was very helpful so as Scott with financing and explaining everything we needed to know. I will recommend these guys to anyone who wants to buy a new car.

Jacqi helped me with scheduling my '15 Subaru Legacy with an Open Recall (Main Relay Replacement) and Multi Point Inspection yesterday (May 4, 2017). Recall repair and maintenance inspection was completed within 45 minutes. Jacqi was very courteous, explained what had been performed, asked if I had any questions and walked me to my vehicle. This is the 3rd time I've thought of leasing and/or purchasing from Subaru (2nd in Colorado). I've always received great service at AutoNation when-ever I've needed it. I understand Jacqi is new to Colorado and your estab-lishment. You should consider her a great ASSET to your business.

I don't know anything about cars and so I have to trust my mechanic completely. I had a 45,000 mile tuneup this week and they told me that I'll need new tires soon, I'd better get them before winter. So I went to Costco for a second opinion. The tire guy agreed that I need new tires, but he also said he'd be mad at Subaru for rotating the bald tires to the rear which he would never do because you need more traction in the back; and for not telling me that the tires are wearing unevenly, which could indicate a mechanical problem. Weird that Subaru's final printout says I don't need new tires. I went back to Subaru to complain. They told me that the printout I received had one line that was incorrect (tires are good, no action needed) and another line that was correct (alignment done). What? This is confusing. With some 25 lines on the printout, I am wondering which line items were actually done, if any. I feel I just threw away $400. Now I just brought my Subaru to a trusted mechanic and guess what, I need an alignment. Surprise surprise.

Unfortunately had a really poor experience here this week. A salesman scheduled an appointment with me to test drive a car and I waited for over two hours before a salesman got with me just to find out the car I was suppose to test drive wasn't actually available because it was being sold. Luckily for me the deal fell through and I was able to test drive but no one gave me any numbers or idea of what the cost would be when I asked. I then had a service appointment scheduled today and the parts weren't even there when I got there but waited for an hour and half before I was told the parts weren't actually there. Really want to buy from here again but confidence is no longer there .

Very professional staff and an easy process. My outback is ready for winter!

Great service by Kayla. I still think Subaru should vacuum and wash windows as an added service

After 13 years with my wonderful, little Impressive Outback Sport, I deemed it time to update. I purchased my second Subaru, an Outback Sport, at Auto Nation (at that time it was John Elway's). I had enjoyed my positive experience back in 2006, so I knew I would return to Auto Nation when it was time for a new Subaru. I expected the standard Auto Nation good, honest service this time around; I didn't expect to meet so many genuinely caring, considerate, people who constitute this particular dealership. My special thanks to Sergio, whose patience, knowledge and kindness were greatly appreciated. He's a gem! Sincerely, Nikki and Savannah

I always get great service. Everyone is friendly and knowledgeable, and things get done right.

I called Tawseef about two days ago and asked him about a minor repair on the car I’ve just purchased. He assured me that he would call me the following day but I haven’t heard from him at all in almost 3 days.

It main have been a painstaking process but both Al and Bob made the whole experience much more pleasant. I left one happy mama!

The help and service were amazing when my dad and I went to look for me a new car. Chris Eckhardt helped us look at new and used vehicles until we found the perfect fit for me and my budget. He was friendly, informed, and able to work with us easily as we brought up concerns or comments on vehicles. The lot itself was clean and organized, everyone working friendly and helpful.

Great service along with good coffee

Took my car for a recall repair - stereo did not work once returned. The service team requested I bring the car back at which point they lost my car key. After a week, they were unable to fix the stereo but promised several times, both on the phone and in person, that they would pay to fix the stereo. I took my car to the Car Toys where they have an account for repair. Only once the car was fixed did the Subaru rep (Jessica) call me to indicate that they will not pay for aftermarket repairs. Unfortunately, I had to pay Car Toys $360 for the repairs Subaru promised (myriad times) to pay for. I understand the manager posts under negative reviews and in hopes of avoiding this, reached out on my own to contact him. I received no call in return, no "quality assurance" checks of the recorded phone conversations where the Auto Nation rep could be quoted promising to "take care of everything." I did my best to be cool when they lost my key, failed on promises to correct their issue and am now forced to leave a poor review hoping to save a careful consumer such as myself in the future. Boo you, Auto Nation Subaru.

The oil was changed, but half a quart low, the clock was set to the wrong time when I picked it up, and the driver's side window didn't go up or down automatically when I got home. I didn't try it until then, but had only driven it home from the oil and spark plug change. I did get the window to work after a bit (it was fine when I took it in). What do they do, slam doors and beat up cars? It took a bit less time than they had promised, but they tacked on added charges to the spark plug change in the form of miscellaneous charges. I wasn't thrilled with the service. I would give them 2 stars if I could find a way to do that.

DO NOT bring your car to this dealer for recall issues. Messed up my stereo on the initial appointment, lost my key for a week when they tried to fix the stereo issue and even though it was promised on multiple occasions, did nothing to rectify the situation. Attempted to contact the GM without a call back. POOR customer service.

Our buying experience at AutoNation Subaru Arapahoe was a breeze ... to be followed with nothing but negative experiences since. There is no follow-thru with promises made during the purchasing process & they don't take responsibility for care the vehicle needs once it's in your hands - you're on your own! Between staff they just pass the problem around always having to "check with so & so" until the customer finally gets so annoyed they just let the issue go. Their customer service is sub-par and they will not take care of you like they claim they will. I've been disappointed over & over ... tho I'll spare you the details. I love my Subaru but would definitely not use this dealership ever again.

Good place, good people and honesty in everything. When it comes to customer service every company should look team members like Kayla and Jacky . I had to take my car for Battery problem and they changed free of cost and updated the software as it was still few days under the warranty. Whole experience was stress free. I wanted to give 4.5 stars though as I wish the connectors and battery platform gotten cleaned properly by the tech. There was lot of leaked residue left on them and I cleaned after reaching home. But that wouldn't stop me going to this place again. Highly recommended.

Zach did a great job through the entire buying process.

The entire process for scheduled maintenance went very smoothly in record time and no issues whatsoever.

Disappointed.

My salesmen, Daniel was fine. My finance experience was less than what I expected.

When you use the company's online scheduler for service, it collects all of your contact information (email address, phone, requests for shuttle service, requests for a phone call, etc.) but apparently doesn't share most information with the local business. I got 2 emails confirming the appointment to replace my recalled & dangerous takata airbag, but when the person in charge of recall service needed to take the day off, all she had was my phone number and she didn't leave a message. So I showed up that day anyway and had to rearrange my schedule twice that week to get this critical repair done. I was pretty frustrated about that. We do all our own car maintenance so I thought going to a dealership was going to be an impressive experience, but it wasn't. On the plus, the free shuttle service was good and the driver was friendly and flexible about dropping me off and picking me up from work.

Edit: Changing my rating to 1 star due to my horrible experience with the service department. Though the purchase process was great, the service department is horrible to work with. I brought my car in multiple times for repair and they actively argued with me that the issue I had didn’t exist even with video evidence documenting the problems. Eventually was resolved but took a huge amount of time on my side because of it. Followed that up with an oil change since I bought a plan with them and they put the wrong kind of oil in my car two different times it turned out. Had to waste more time to take the car back and get the oil replaced with the right kind. It shouldn’t be this hard to get service done on a brand new car. I had a great experience shopping with Al G. They made me a phenomenal offer on an Outback and the whole process was easy to complete. I'd definitely go back there again.

We purchased our Subaru at Groove and I have come to Autonation to get parts. Based on my experience at the parts desk- Specifically today with an associate named Mariela I’m confident future Subaru vehicle purchases will take place at Groove

This is my 2nd Subaru and I always take them to AutoNation....

On time. Work completed in a timely fashion. Comfortable waiting area. Professional staff. Another service that should be added is clean windshield, quick vacuum of front floor boards.

Our recent purchase of a Subaru Forester was without a doubt the best experience we have ever had in purchasing a vehicle. All of the folks we encountered were extremely courteous, and helpful. Amanda was by far the best we have ever dealt. She is a credit to the auto sales profession. As I told her - prior to this experience I would rather have gone to a dentist than search for a new car. We looked ar=t several dealerships but Amanda was the reason we chose Auto Nation on Arapahoe Subaru as the place we wanted to purchase from.. Amanda, Thanks again for the great service.

If your Subaru needs repairs, stay away. The kept my car for 4 days, put tons of mileage on it and "were not able to diagnose the problem

For used car sales I recommend you work with Hira. She's knowledgeable, reliable, and she works hard to get you the best possible deal. She's responsible, personable, and has great charisma. Hira also was easy to talk to, down to earth, she want to understand your situation so she can give you the best possible offer on her lot. Absolutely great

If there was an option for zero stars that's what AutoNation Subaru would deserve. They flat out told me they would no longer work on my car that I bought new from them, because I came in multiple times asking to fix a reoccurring problem. I almost got hit by a semi on the highway because the car had a stalling problem. They said nothing was wrong with the car and told me not to come back, when Subaru has a recall for this problem. They were rude and rather have my family and I at risk then actually put effort into helping me solve this problem. If you care about your family or yourself do not buy a car from Autonation Subaru and definitely don't get your car serviced at Autonation Subaru.

Friendly service with slightly exaggerated pricing and wait times that are manageable (not great, but manageable). Free WiFi and snacks. Really nice waiting area.

I bought my first car in AutoNation and the dealers guided me through every step. They were flexible with test driving so I got to have a better idea of the car before I actually purchased it.

The crosstrek is a good car. Fits my needs and is easy to get in and out of.

Had Subaru in for 90,000 service. Very professional and price came in less that quoted!

AutoNation Subaru Arapahoe was great! I am so happy I purchased my car from them. Sergio went above and beyond helping me find the right car that met my needs. I cannot thank him and the AutoNation Subaru Arapahoe family enough! I am so happy with my new Subaru Impreza

My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls from the dealership saying they were interested taking back our lease early. So we went down to the dealership and they look our lease back. After asking the salesmen several times he reassured us we wouldn't owe anything at all on the rest of the lease since we turned it in. A month later we get a letter from chase bank saying we owe them around $1000. This was for the last two payments of the lease and the deficiency balance. Both things which we were promised we would not owe. Called over to the dealership to ask about it and spoke with Nick in finance. Nick promised to look into the issue and call us back when he had an answer. That was the last we heard from Nick and still hasn't called us back even after I left him several voicemails. Next I called the finance manager and left a voicemail with him. The finance manager never bothered to return my voicemail either. We decided to go down to the dealership and deal with this in person. Second time we worked with Andrew who reassured us they would be taking care of the issue and payment. Only to have the sales manager a week later email us telling us they would not take care of the payment. We were lied to on several occasions by the staff. If you want a dealership that will leave you hanging anytime an issue comes up this is the perfect place for you.

Very good and friendly service! I got all my questions answered and explained.

AutoNation Subaru Arapahoe was an excellent dealership. Sergio went above and beyond helping me find the right car that fit my needs. I am so happy and I cannot thank Sergio and team enough!

Everybody there were great,very helpful,and polite,will buy another car from them.

Had a good experience,no pressure,easy people to work with,would recommend to friends and family.

I had a flat tire on my car and had to have my car towed to the dealership. During my last service, the locking lug nut was cross threaded and the tire could not come off. It took 6.5 hours just to get he car towed and repaired. Now my car does not drive the same. It’s harder to keep in the lane and at times the car seems to shift back and forth. I have not contacted he dealership yet. I am trying to decide if I take it back or go somewhere else. The idea of renting a car and leaving mine somewhere else to be inspected really has me upset.

Great experience with little pressure. I was able to get the car I wanted and it wasn't a long sales cycle. My sales rep was very knowledgeable as well.

They have been taking care of my Subaru since 2011 and I trust them with it. I work and live in the neighborhood - very convienient. They are on the pricey side - so I always look out for AutoNation coupons before my service appointments.

Very thoroigh and excellent customer service!

So thankful for the team at this location! Bregan Hunter was an absolute joy to work with. His work ethic is impeccable. Keep up the great work! Customer for life here!

I had the best experience I could have hoped for with Subaru on Arapaho. Syed assisted me the whole way through purchasing my very first car (my very first Subaru at that!) He made sure I was comfortable and understanding the whole time. He took the extra 20 minutes to explain all of the features in the 2015 Crosstrek before I drove it off the lot. I am very confident in my new car and it's capabilities and I am very grateful for Syed's help.

Transaction was easy...smooth...comfortable...no haggling...no back & forth...no wasting time. Overall I commend entire staff of dealership for a wonderful buying experience. Thank you!!! It was pleasure working with Tawseef. He made the whole process easy and pleasant, and most importantly in timely manner. Thank you again!!!

Great customer service. Appreciated Sales Consultant Alex Compo's patience and attentiveness.

Sergio was very helpful and no nonsense. I greatly appreciated his help finding a vehicle that fitted my needs without trying to tack on extra costs.

***WARNING DANGEROUS AND NEGLIGENT*** I moved to Colorado 9 months ago and immediately began a search for a new home to service my Subaru Vehicles. All of my vehicles were bought brand new and serviced by Haldeman Subaru in New Jersey. If something needed replacing it was replaced. I have never skipped or missed a service and have never had issues with my vehicles. On April 2nd 2018 I brought my Legacy in for service. A $700 60K service package. During the service they rotated my tires, inspected them, inspected my brakes and alignment. When I picked up my vehicle I was told that everything was in the "Green" and that the tired were in great shape but I would need tires in the next year. (See attached inspection report). The then tried telling me that since December and having moved out here a tie rod needed to be replaced in the near future due to the conditions in Colorado. Throughout the summer and driving I70 into the mountains I started hearing and experiencing severe rumbling while braking. Knowing I needed an oil change and wanted more aggressive tires for winter in the mountains I took my vehicle to Groove Subaru. Groove immediately noticed that the front rotors were warped and all of my brake pads needed immediate replacement. Having worked in the industry and to ensure I wasn't crazy I asked if that was possible to go through brakes in 5,000 miles and only 4 months since AutoNation did their "Safety Checks". The answer was a clear "NO WAY!" To top it off my front alignment was so off that my tires were unevenly worn and destroyed. Once again I asked if this was possible in the short time since they did an alignment and "Safety Check" Once again the answer was a clear "Not possible." AutoNation measured my front tires (Original) at 6/32. New these Tires are 10/32 and at the time of replacement and 5,000 miles since AutoNations "Safety Check" they measured 3/32 on the high side and 2/32 on the destroyed side. As for that tie rod. Well there is nothing wrong with them! Long story short AutoNation was negligent and failed to do the work they charged for including an Alignment and Safety Check. Needless to say I'm not sure what they did for $700 but put my safety and families safety in jeopardy due to their negligence. ****BEWARE OF THIS DEALER!!!!!!****

This survey is related to the service department, not Gustavo Rivera. He was very helpful. We had a 30k service performed. Here are the issues: they put 10.5 qts of oil in the car for which we had to have a different company fix because I couldn’t get my car back in fast enough. Second, we paid for a maintenance package which would have greatly decreased the cost of said service. Stephanie lied to us and said he HAD to pay full price, which we had no other choice. Then gus told me that we should have paid half!!! Seriously? Now this dealership has $350 of mine. So far no one has offered to give that back to my card. They want to add this to the trade in value... meaning I have to buy a car. This should be credited to my card. I’m going to call the GM to see if they will make it right. So far, I was offered a free oil change. Yeah, that’s not worth $350.

Stephanie was a great help and I appreciated working w/her! Thanks much!!

The staff is good. Service performed is standard. However, our last scheduled visit for a routine oil change took 2 hours to complete. We were told at the time of making the appointment that it will take less than 30 minutes.

My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls from the dealership saying they were interested taking back our lease early. So we went down to the dealership and they look our lease back. After asking the salesmen several times he reassured us we wouldn't owe anything at all on the rest of the lease since we turned it in. A month later we get a letter from chase bank saying we owe them around $1000. This was for the last two payments of the lease and the deficiency balance. Both things which we were promised we would not owe. Called over to the dealership to ask about it and spoke with Nick in finance. Nick promised to look into the issue and call us back when he had an answer. That was the last we heard from Nick and still hasn't called us back even after I left him several voicemails. Next I called the finance manager and left a voicemail with him. The finance manager never bothered to return my voicemail either. If you want a dealership that will leave you hanging anytime an issue comes up this is the perfect place for you.

Very happy with the service provided. Sergio was very helpful

Excellent customer service, and very knowledgeable. I want to thank Josh the manager for taking care of my situation last minute very professional and James and his team for doing such a great job fixing the clutch and flywheel. Very satisfied customer and would recommend this place 10/10

Great Service! Very accommodating! A service rep came out and greeted me and explained what all was going to be done. Then the service manager helped me get a discount! And the care was ready well within the time frame that was estimated.

Excellent. Service Advisor attentive and informative. Repair on recall item completed in less than time indicated. Information useful from free 17 point inspection and customer requests followed.

If there was an option for negative stars, that's what I would give. Do not ever buy a used car here - they're liars, liars, pants on fire! I bought a used Outback three years ago. I was told the head gaskets had been replaced, which I required for my deal. Imagine my surprise when I had some work done for an oil leak about a year later and discovered the head gaskets had not, in fact, been replaced. Auto Nation didn't charge me for the head gaskets, but I did have to pay for all the other new parts that go into a replacement (around $400). I was also told the car had brand new brakes. Guess what? Surprise! It never had new brakes, either ($850 for four completely new brakes, since the rotors are beyond repair). And, to top it all off, shortly after I bought my car, I noticed the air conditioning wasn't blowing very cold. I had that checked out while the car was still under warranty, and they said they couldn't find anything wrong with it. Today, I'm told the AC compressor is COMPLETELY shot and has probably been going out over the last several years. $2,000 repair cost. Guess I'll just be hot until next summer, since I can't afford that fix. I can't for the life of me think of what a dealer has to gain by LYING to their customers, but they've certainly lost my business (which is too bad, 'cause guess who's going to need a new car soon?) - and I hope those who read this will be wary of doing business with them, too. I'm adding to this review to respond to Auto Nation's response. I realize offering to "turn my experience around" makes it sound like you really do care - but my experience with the GM is his offer to replace the head gaskets (which should have been done before I purchased the car), but charge me for all the other replacement parts and labor. Hmmm...but if the work had been done in the first place, I wouldn't have paid for anything, so... The bottom line is that you sold me a lemon, you knew it was a lemon, you said you'd fix the major problems that would have made it NOT a lemon - then you lied about having fixed those things and here I am, still stuck with a lemon and unable to get out of the car, while the repair bills pile up. I'm afraid the only thing that would turn my experience around is a straight-up swap for a comparable car that is NOT a lemon, with no more additional cost to me. But I really don't see that happening. So thanks for your empty words of caring about my experience, but this customer will be shopping elsewhere. Oh - and don't even get me started about your service department. Super nice guys - but every time I brought the car in, something else was wrong. For example, I brought it in because of an air bag recall, and when I got it back, the horn didn't work and there was a huge chunk taken out of my dashboard. Time to fix THAT? Almost a month. And when I picked it up, one of the headlights didn't work. They were nice enough to replace the bulb - but that wasn't the problem. The mechanic had forgotten to reconnect the fuse. Nope...I'm done, done, done with Auto Nation.

Very nice and friendly service staff. However, I brought my Outback in to have an intermittent problem with my cruise control and lane-maintenance control buttons repaired, and after a full day in the shop (9a-3p), when I called to check on the status, I was told “a tech drove the vehicle and nothing was wrong.” So a full day without my vehicle, and no repair - on a REAL, not imaginary problem - was done. Frustrating.

Customer service was great. I knew what i wanted and they delivered. Being in the car business for 8 yrs I knew how things are suppose to flow, an they did a excellent job from start to finish even when we had a little road block with payment. i would recommend you visit them first if your looking for a new car.

Customer service was great. I knew what i wanted and they delivered. Being in the car business for 8 yrs I knew how things are suppose to flow, an they did a excellent job from start to finish even when we had a little road block with payment. i would recommend you visit them first if your looking for a new car.

The lady who greeted me, took my information, and received my Subaru was friendly and informative. I believe her name was Stephanie. The car was done 15 minutes before she estimated! Another good experience at AutoNation!

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.

The care and service to me every time I go to this location. Very satisfied.

Had my car inspected for its brakes and tire check. All was good.

I had just started a lease 4 months earlier with a Crosstrek and it was totaled. As life was presenting itself, the timing was terrible, but I went into the dealership and Mike (finance) and Rudy (my salesperson) treated me like I was a family member going through a crisis; they didn't need to. The time spent with me, options presented and assurances and transparency provided such an unexpected comfort, it was amazing. Of course, I received the same extraordinary service and attention when purchasing my third Subaru. What a great team and thanks to those guys! Really, looking for a Subaru?...Go to Autonation Arapahoe and ask for Rudy or Mike.

Just bought a new legacy 3.6r limited there great service nice people. Great place to buy a car

Recent mileage service. In and out in less than an hour. Nice waiting area and the staff was awesome.

Bought a new Forester Black Edition from AutoNation Arapahoe and the buying experience couldn't have been better. My sells rep Brooke Sando was outstanding with her knowledge, kindness, and professionalism. I was quoted a lower selling price for the same vehicle from another dealership but ended up staying with AutoNation because of their vibe and no haggle to buy like some other dealers out there. With that being said, they did end up matching the lower price from the other dealership. Great job to the AutoNation Arapahoe team and especially Brook Sando! You have my free word of advertisement!

Went to the Dealership and Talked with Mike O about a new vehicle. He was incredibly knowledgeable, helpful, and friendly about talking me through all my options. I felt no pressure to buy, yet was pleased with the information he provided and ended up buying a car from him. All the staff was very friendly and warm. Great selection of new and used vehicles. I highly recommend them.

Trying to charge $1000 on a stereo head unit I found at another dealership for $272. Plus they charged a diagnostic fee when they were told what the issue was a week ago. All in all not happy. Especially when the extended bumper to bumper warranty was purchased. They had my car 4 days total for this fiasco as well

They were extremely friendly and helpful. I purchased a Subaru crosstrek and couldn’t be happier with it and the service I received.

Such a nice experience. I traded in my Honda for an Outback and I am so in love.

It was great working with Jolie and Brooke. They were very easy and pleasant to work with. Their energy was infectious! Transaction went smoothly... No haggling.... No back and forth. They gave me a great deal! Overall I applaud and commend this dealership for a wonderful car buying experience. Thank you

Provided outstanding service for my 2017’s 480000 mile service. Took less than an hour.

cars in perfect conditions, wonderful people, great service.

They kept me on time. Kayla was very professional getting me and my Forrester checked in and informed when my next service is due and approximate cost. Thank you.

I don't know what to say. They are a car dealership, which means going there is likely going to be painful, but they are considerably less painful then your average car dealership. They sent me a competitive quote for the exact car I wanted, and I was able to get out of there with my new car in a reasonable amount of time. Also, they have free donuts.

I had a little difficulty calling in (no answer during business hours) to make a service appointment, so ended up going online which was an easy process. Once there I received wonderful service from James! Very knowledgeable and seemed to genuinely care. AutoNation Subaru is my new dealership of choice, after receiving less than stellar service at one of their competitors.

Im NEVER coming here again. My roomate bought a car 2 AND A HALF MONTHS AGO. Zachary Elkin who had sold her the car had "helped her out" by skipping "boring details" and going straight to the sale, he had continued to TEXT her asking for beers later, which is VERY innopropriete. After doing the sale, the financial manager, Scotty, was incredibly difficult as he neglected getting approved by the bank before selling her the car and made her come back twice to change already signed contacts. They had called and left voicemails stating, by Scotty, about reposestion of the car although it was his fault completely for not taking the sales and contracts seriously. It took about a month to get approved. By then registration was almost due. She went to the DMV TODAY to get her plates and the DMV stated that Scotty or whoever neglected to send them the title and information about the sale which is now setting her back 2 more months. This is outrageous for a "professional" company. Wouldnt reccommend coming here. If I could give less than 1 star I would.

I have been going to Autonation East on Araphoe since 2003 when I bought my first Subaru. However, after yesterday, I will be having my maintenance done elsewhere. Granted I now live in the mountains and getting to Autonation East is harder to get to because of all the traffic we have now, but that is not the real reason. After I left my car, I was called and said that I needed new brakes on the front tires plus a few more repairs that were not covered by the . I gave the "go-ahead". Then I received another call later saying the mechanic had taken off the wrong brake pads (the ones on the rear) by mistake and thrown them away. They said they would replace the rear brake pads for free since it was their mistake but I would have to pay for the resurfacing of the rotors which was another $150.00. I feel this was unfair...I did not need to have my rear brakes replaced...it was a mistake made by the mechanic. While Autonation paid for the new brakes, I shouldn't have had to pay for the resurfacing rotors. My bill that started being approximately $850 ended up being $1318.88. While the staff at Autonation was very friendly, I feel I can do just as well at a place on the west side of town. The other things I really did not like was that they disconnected my battery during servicing. I understand that but now all my settings are off...date, time, etc plus my Sirius radio settings. While that might not be such a big deal for young folks to reset all this, it is for me. I am 75 years old and will probably need to go back to the Car Toys for help in resetting the Sirius. After spending 7 hours with my car, would it be too much to ask that they reset the date and time?

Quick, fast, very friendly service. Job well done, and not pushy to get unnecessary work done like other dealerships. Love the facilities. TV, wifi, ample seating room, and coffee machine made the wait seem like I was in my living room. Josh is running a good thing here!

We were very pleased with Scott Call. He answered our questions, gave us lots of information about the Subaru Outback. Not pushy, knowledgeable.

Got a flat tire on the way home. The vehicle was under 90 day warranty and auto nation wouldn't reimburse me for my $20 expense to fix the flat. Additionally it took HOURS to purchase the car, UGH.

came there for an oil change. The process was quick and everyone was very friendly.

Salesperson was professional, but then they subject you to a long and annoying process of the finance guys aggressively trying to sell you expensive and unwanted warranties.

I really liked the customer service representative in the service department. He took the time needed to explain repairs and service I would need in the near future. He was professional, respectful, and very nice. Gustavo Rivera is an excellent representative for Subaru.

pretty fast, decent price, Subaru Outback is great car for the money, good improvement from the 2014 Outback we traded in

Everything was great.

This is the 3rd issue with our battery not holding a charge. Replaced two batteries in the last year (under warranty) and now updated “charging software”. We’ll see.

Excellent service with o e exception. I was expecting synthetic oil to be used but conventional oil was used without my knowledge or agreement. Now, instead of returning for an oil change in 6k miles I need to return in 3k miles.

This dealership participates inthe Costco Auto Buying program. I was not disappointed. I got my 2018 Outback for a fair price and fantastic interest rate with Subaru Financing. But why oh why does it take 4 hours to buy a car?

I came to this dealership with a pre-approval from my credit union for more than twice the amount I needed for the car I purchased and a reasonably low interest rate. I was lied to by the sales man and the sales manager that my credit union would only offer the rate they promised on a new car not a used car. They then told me that they were using my credit union to finance, which they didn't. They instead used a bank that they preferred to use at a much higher interest rate. I do not like to be lied to and will never do business with an Auto Nation dealership again.

Have a scheduler that can be understood. Return emails. Honor service appointments in a reasonable time (Not 2 1/2 hours for an oil change), do all the work you say your going to do, dont dump us off of chat when we try to contact Customer Service... NOT!

I mentioned a strange thumping noise when my car shifted from reverse to drive last time I had an oil change. It didn't happen all the time, so naturally didn't then. I was surprised to get a call about 3 weeks later asking me to bring it back for a couple days so they could recheck that. I said no way I could give up the car that long, so they provided a loaner - it only had 15 miles on it! Three hours later I got a call that Subaru had just released a computer patch for just that problem, it had been applied and my car was ready. I'm very happy with their followup on a problemt I thought might be just my imagination

Hira was an outstanding salesperson. It was a pleasure to work with her.

My experience with Subaru Arapahoe has always been Fantastic, they have Exceptional Customer Service . I was happy to report that my service provider Ashley Otto was an outstanding with her quality customer service. She took the time to answer all my questions, she took the time to call me back even in busy day where there was a lot of people who were not working that day. And her personality was just super sweet. She was able to make adjustments and help me to figure out what I can get to afford the service that needs to get done. During that time, I was trying to figure out my finances. Ashley had went above and beyond my expectations and was very knowledgeable about Subaru Vehicles and helping me figure out what service was the most beneficial for me!! I’m thankful for not being haggled to spend more than my budget can handle. I was so pleased with everyone that has helped me with the shuttle driver Harrison who was knowledgeable about the City and quality customer service!! To all the people that are working diligently on my vehicle. I will continue to be a repeat customer! Special thanks to Ashley and everyone on the Subaru Arapahoe service side!!!

Ashley at autonation took great care of our car.

I have used this dealership for almost twenty years, and have ALWAYS found their service outstanding, thorough, and efficient. The staff is knowledged, helpful, and friendly.

What an amazing car buying experience. I cant thank Christopher Eckhardt enough for the impeccable support through this process. I love my car so much but when I am ready to buy again....I will be contacting Christopher at AutoNation Subaru!

The assistant service manager, with whom I worked was also the person I spoke to on the phone the previous day, when my fobs stopped working. He was knowledgeable and very kind! He understood when I asked to delay my major 30K service so that I could make financial arrangements, but did check my fob batteries and car battery and replaced them! His name is Jason DeMars and he was amazingly helpful!

Excellent service! Jackie explained everything very well.

Purchasing a new car can be stressful. The salesperson can make a difference. Christopher Eckhardt was great. It wasn't just about selling the car. It was about meeting the needs of the customer. The product is great, and his service was exceptional.

Friendly service representative. Quick service.

Got a rutine oil change. Service was fast and efficient.

I am sorry is the phrase I heard the most. It took three weeks to fix the problem, which they thought was ok since I had a loaner. When I finally did get it back, it looked like an abandon car, they couldn't take the time to run thru the car wash, worst experience

I've been coming to AutoNation for over seven years. I've always been more than satisfied with my service experience.

Great service, skilled technicians, good experience

I worked with Ashley and she was incredible! She gave me updates throughout the day, she explained in detail what services needed to be completed, she was positive/personable and REALLY cared. I have been coming to Subaru AutoNation for several years and she is by far the most outstanding associate I have worked with. I look forward to returning due to her efforts as an associate to make me (and my son) feel comfortable.

I just found the exact car I was looking for at AutoNation Subaru. The whole process was easy and painless. The dealership agreed to the repairs I requested. I’m very happy with my experience.

They’ve always been super helpful and I’ve had so many other issues with the AutoNation I purchased a vehicle from. They were able to help me every thought my issue with no problem.

It went very well; about the amount of time that I was told it would take. My only criticism is that this dealer charges high prices for normal maintenance.

You guys know how to treat a stranded traveler. Thanks so much for taking such good care of us!!

Why would any one buy a car here?? I was looking for small, cheap,cheap to run car. I wanted to trade in my current car.The car I went to see was listed for $5304.00. The sales lady was nice enough to inform me that a $600.00 dealer prep fee was include. They told me my car was worth $2400.00. Not as much as I wanted but I was okay with all of this, then they added on another $880.00 for a "safety inspection". When I said I wouldn't pay that, somehow my trade in became worth only $1500.00. Basically, I was told I did not have to pay the $880.00 but they would then deduct the $880.00 from my trade in. They thought they would get the $880.00 no matter what. I tricked them...I walked out! So the car I wanted went from $4700.00 to over $6000.00 ( have to add in the $24.00 "title fee.) When I got home, not even in the door, I received a phone call asking about my experience. I asked what the dealer prep fee was for and was told paperwork, like the title.. So I asked what the title fee was for, he had no answer. I asked for details of the "safety inspection" he mostly stuttered that it is a 150 point safety inspection. He could not give details of what was inspected! Shouldn't the "dealer prep fee" be kept and declared separate from the cost of the car? If dealer prep includes "paperwork like the title" should the customer be charged an extra $24.00 title fee. Seems like this is a duplicate charge. And Shouldn't the dealership be able to produce exactly what the "dealer prep" and safety inspection" fees cover?

I love my STI, Sergio is my dude and an excellent salesperson, also the management is stellar! 10/10 would buy from here again

Subaru technical service personnel very professional and acknowledgeable of the issues. Work was done on time and budget as promised.

I inquired about a certified cars I located on Cars.com. I was contacted in short order by a salesperson and provided all the necessary information. Although, the normal procedure is not to hold a used car, they were kind enough to hold long enough for my local son (I am 2000 miles away) to go by and check out the vehicle. Upon inspection, we purchased the car and the purchasing experience was pleasant, timely and very straightforward. I would recommend this dealer to others.

This was my first experience of using AAA Auto Source and I couldn't be more pleased. The entire experience was hassle free, and Josh Martin was most helpful. He went to work for me and found a couple of vehicles that met my parameters, and negotiated a very fair deal. I will definitely use the service the next time I am in the market for a new vehicle. Thumbs up!

Bar far the easiest experience I've had buying a car. My Subaru Forrester is just what I needed.

Great dealership! Zach was such a helpful and honest salesman! I would recommend him for your next purchase for sure! We got a great deal on our trade in and Zach put us into a brand new lease that we felt comfortable with.

Good experience clean personal care got us in early

What a fantastic buying experience, and what a great vehicle! My Forester is my new best friend... and so is Keith Zaring, who helped me and my wife throughout the entire buying process. Thanks!

From start to finish, I can't say enough great things about the experience I had leasing my new Subaru Forester. Thanks to Keith Zaring, who shepherded my wife and me through the entire process and made everything as easy as it could be! And the car is WONDERFUL. Thanks again... you have a customer for LIFE.

Came in to purchase a car, scheduled the appointment ahead of time. The person I was to meet with was out that day but set me up with another colleague. From start to finish, the process was spotless, painless, and very smooth. 10 of 10, would definitely recommend service to friends and family.

Mike is a great guy and will help you get what you want

Never disappointed when I bring my car in to be serviced. Staff is great and I am extremely picky when I comes to customer service!

I received an email this morning asking for my feedback on my Crosstrek. Funny thing, I dropped off my Nissan Xterra. I don't own a Subaru. We dropped our car off on Saturday and have not heard a word from the dealership yet. I called yesterday to get a status on it and there was some confusion if my car was done or not. I assume my car is ready, but still have heard from them. Hope the correct car is waiting for me when I go up there. :/ Poor communication for sure! Disappointed!

I purchased a 2018 Subaru Crosstrek in March of 2018. From the minute I walked into the dealership in December of 2017, my salesman, Zach Elkin made the buying process easy and stress less. He was very knowledgeable about the Crosstrek. He explained all the details of the car from the boxer engine to the safety features. I waited until March of 2018 to buy the car. I was waiting to drive the all new Hyundai Kona so that I could compare it to the Crosstrek. Throughout this period from December to March, Zach contacted me to follow up on my interest in the Crosstrek. After driving the Kona I decided to buy the Subaru Crosstrek as I felt the quality of the Subaru and the value for the money was better in the Crosstrek. After the sale, Zach followed up with me a few times to see if I had any questions and to see how I liked the Crosstrek. I really appreciated his customer service. If you are in the market for a new car, I would highly recommend Autonation Subaru Arapahoe and Zach Elkin.

Awesome Subaru dealership! Lauren was a fantastic sales person. She had everything ready when I arrived. The test drive was awesome everyone treated me fantastic. Financing was smooth and easy. And the WRX STI well its a rocket! I will be back again. If you want a fantastic Subaru dealer this one is it!

AutoNation Subaru was very responsive to my internet inquiry. Out of 3 dealers I sent internet info to this dealer was the first to reply. Even though another dealer offered me a lower internet price AutoNation Subaru matched it and handled the whole sales experience quickly and professionally.

Service Department blew me away with their customer service. Jacqui was excellent and my car runs perfectly now. Definitely will be bringing my car back for service.

Had a wonderful experience buying a car. Everyone was very nice and very efficient. Smooth process all around.

Great experience and got a Subaru Outback that I love! They were personable and responsive to my needs. I had one small issue but the GM was responsive and resolved it quickly. Thank you AutoNation Subaru Arapahoe! PS. I loved my salesperson, Lauren! She is terrific! Frankie, the tech guy, was also great in getting my technology paired with the car's system and helping me learn the ins and outs of navigating through the system!

All involvements and relationships with sales, were excellent. Highly recommend this dealership.

Made buying a Subaru enjoyable with great people with knowledge

I came in for an oil change and came out with a new car due to my vehicle needing a more severe repair situation.

I recommend everyone to explore car buying at Subaru AutoNation. The staff was amazing in making sure that I was comfortable in my car buying experience. The whole process was smooth and efficient, and now I am driving the perfect car for me!

Our sales person, Frankie Soria-Hernandez was absolutely the best. He was informative, helpful and responsive to our needs without being pushy. We felt totally comfortable dealing with him. Bob Baker, the financial associate was also very helpful, compassionate and engaging. It was an excellent experience. The Outback we purchased is exactly what we were looking for and more.

So I love my new Subaru. I recently bought a cross trek from autonation. While I think the car buying experience is never pleasant, I will say it was not as painful as I thought it would be. As far as the dealership, I did like them. There were a few hiccups but nothing that would send me running from them. We will see how things go as I bring my car in for servicing. It did help that I knew what I wanted. One of the hiccups was that they told me they could get the car in the color I wanted and with the features i wanted from another dealer. When I actually cane in to get it, they couldn’t. I was disappointed at first but they work a deal on a car with more features than I wanted. While it wasn’t an earth shattering deal, it was fair and I bought the car. I will admit that now that I have some of these features, I’m happy that I do. The actual purchase took a bit longer than I would have liked but again it was not excessive. Everyone was friendly and I never felt overly pressured to do anything (but I was a motivated buyer).

Everyone was so helpful and the process was pretty quick. They had exactly what I wanted and gave me an excellent price. I will be going back for all future cars

Worst experience servicing a vehicle I have ever had in my life. Dropped car off at 7am on a Tuesday, was told it needed a clutch plate at 11am, that was the only phone call I received in 3 days. Part supposedly did not arrive until 5pm on weds, why it was not sent fedex or ups overnight is beyond me. I called Thursday morning and the person handling my car was not there...she arrived at 9am and told me it was a crazy day and the part did not arrive until 5pm. No one offered me a loaner car and I was severely inconvenienced with a 5yr old and trying to get to work, home, school with other people giving me and my daughter a ride. Was told I would receive a discount for the poor service, and that never happened either... horrible I promise, I will never enter an autonation dealership again for the rest of my life!

I would like to thank Esaya Gonzalez for getting me in a 2017 Subaru Impreza. It was like we were family and done every thing he could to get me in it.

They were very knowledgeable about the product and all very friendly an professional. We purchased a used 2016 Forester and were in and out in a couple of hours.

This is my story with AutoNation at Arapahoe: I bought a car over there on the first days of January. I patiently wait to register my car at the DMV until Friday 16th of February, more than a month later. This day I wanted to be sure that all my papers had been already send to the DMV, so I don't go in vain to the DMV. This is why I called first to the person who sell my car and he totally ignore my calls and messages. I then call to the desk of AutoNation, and just then, he started talking to me. When I asked him, when I can go to the DMV to register my car, he didn't know and they told me to wait until 15 days before my plates expire. I also was given the number of a lady who is in charge of sending those papers to the DMV and left her a voicemail, since she didn't answer her phone the times I tried to call her. Of course she never answered my calls. I patiently wait for a week and went on Friday to the DMV since I was in the time frame, that according to them it was safe to go. When I got to the DMV, they told me that they hadn't receive anything from AutoNation and that I have to go and talk with them to see what was going on. Since it was the 23rd of February, almost two month after I bought that car, and they hadn't send anything, I went to AutoNation. I was received by a Manager called Mike. I tried to explain him that the only thing I needed is an extension of my plates that were about to expire. First he didn't recognize that lack of efficiency of their office and then he tried to put the blame on me. He came with a paper of AutoNation's notes telling me that they already had send it on the 19th of February to the DMV and that I have to return there. I told him that, that day I went to the DMV on the morning and they told me that they don't have anything on their system. After he told this to me, i told him I just need an extension of my plates. I am starting a new job and I studying and is very difficult for me to take more time from my new job. He then told me something offensive "I don't say is your case, but most people came here to get their plates extended, because they don't have the money to pay the fee to the Dmv". I felt DISCRIMINATED by those comments. I don't know if he would say something like that to a while male. Maybe he assumed that since I am a Latin woman, I don't have money to pay for the registration of my plates? After an hour trying to convince him that I already went to the DMV and that they don't have the papers yet. He came with a new paper and told me that, actually they ship it to my house! This paper that he showed me was a stamp of a "certified mail", but the curious thing is that it was empty, with no information where the package was going. I use the track number and nothing appears. I told this to this manager, that already lied to me telling me that they send the papers to the DMV, when they didn't. He then came with another paper apparently printed from USPS saying that the package was already send but again in this paper didn't appear my address or from where they were sending it. Nonetheless, I chose to be patient and wait to the package to arrived to my place. I checked my mail every day and nothing appeared. This Friday I AGAIN went to AutoNation to see what was going on with my paper and why I can't register my car. They didn't even apologize and they just gave me some other papers with the apparent track of my package, that again don't have my address or usual information to see where the package is. It actually when I search for it, it appears the world "Alert." I don't know exactly what it means but now I don't know where my package is and according to them now, I HAVE TO SEARCH FOR THAT PACKAGE! I think that we customers of AutoNation pay a fee of dealership and this is why they take care of these issues and all of the paper work. Now I have to find in which post office they have my tittle!! I think that the team of AutoNation is being DISCRIMINATORY with me because I am sure that if they had to deal with a white man, they wouldn't treat him like the way I am being treated and they wouldn't make the comments they did to me. I addition yesterday they told me that they could no longer talk with me until I bring a lawyer. PD: All the papers they handed to me are very suspicious and don't have any validity and they tried to lied to me giving me these papers. Update: Yesterday I went to the post office and they search the package with the tracking number and the same sign of alert appears in their computer. According to the USPS person who spoke with me this alert appear sometimes because the sender either have not pay all the necessary fees needed to be payed or because there is some legal stuff going on with the package.

I drove out from brighton, Al was great. He even picked me up from brighton to get my old car i drove to the dealership!

Smooth transaction. Celia listened to our vehicle needs and price range. We looked at a variety of vehicles until we came upon "the one". She was very knowledgeable about the Subaru product and was patient with us as we deciphered our needs vs wants in a vehicle. This is our 3rd Subaru and 2nd Outback and 2nd vehicle purchase from this dealership.

Hira took great care of my wife and I as our family is expanding. Got us into a new 2018 Forester. Quick service very hospitable and made sure we knew everything about our new car

Excellent service. Great place to buy a car! Veryn

A+ YOU GUYS ARE THE BEST ALWAYS A PLEASURE TO COME IN AND DO BUSINESS WITH AUTONATION SUBARU

So much to dislike about my experience here. I knew the car I wanted and the financing to go with it. I still had to suffer waiting for almost 4 hours. Worse, instead of just submitting the loan request to my chosen provider, they submitted loan apps to 8 companies. This hurt our credit scores for no reason. I was told that the paperwork required to get our loan would take only a couple of days (wife was in another state) and, it took a week to finally get the car). When I did pick up the car, it had a low tire with a slow leak (as was easily seen on the dashboard). The one positive was working with one employee who was kind, well informed, and very responsive. Sorry though, Autonation, it wasn't enough to make my overall experience anything but frustrating.

We were in need of an AWD vehicle to get around reliably during winter. We looked at the Outback, took a test drive and looked no further. We are very satisfied with the whole purchase process, can't think of a way it could have been any better.

overall very pleasant, salesman was pleasant and informed the car was exactly as specified

I bought my pre-owned 2016 Forester from Frankie at AutoNation Subaru. It only came with one key (other than the valet key) which seemed potentially dangerous to me, so I ordered an additional key. It took a little while to come in, but once it did, I was able to quickly bring the key and the car into the Service Department and have it programmed. Thanks!

In general. the service was good, however, you offfer to the costumers a shuttle service and at least the day I was there, this service did not work and I had to spend almost 4 hours waiting for my car. in this sense my experience was so bad.

I enjoyed being there buying my car was easy no headache I?ll come back in the further future

This was the best new auto buying/leasing experience if have encountered. Tawseef was the perfect sales guide and did not every pressure us regarding a particular vehicle he simply provided us with answers to our questions and the opportunity to drive each vehicle we were interested in. The final leasing process went smoothly with both Tawseef and the management team ensuring we had a final deal that was acceptable and absolutely reasonable.

They did what they were specifically told NOT to do and then they overstated my mileage by almost 10,000 miles. This was a month ago and, after contacting them TWICE for a correction, I have not received a corrected invoice from them yet.

Great experience in leasing my new 2018 Forrester. Very helpful staff and a very transparent process!

Watch out for this dealership. Went over to look at a used 2008 Acura TSX. Met with Zack, new saleman, only been with AutoNation Subaru for couple months. The whole experience I'm sure was not his false but I tell ya, definitely would not buy a car from them if it is not new subaru. Said they went through a thorough inspection and has no issue, WRONG! Took the car out for a test drive. All lights flashing and went completely died right at the light in the middle of Arapahoe (six lanes street) a few blocks away from the dealership. Found out the coolant is bone dry and oil leaking from the left side of the engine, possibly from the head gasket. Smoke started coming out from the right side of the engine, definitely not an oil burned smell. smelled like over heating burned and into the car. BAD... Long story short, Clutch was bad, torn seats inside, visor clip broken, exterior has big dent on driver passenger door, dent on truck door and missing tool kit for spare tires. The thing that bothered me the most is that Dealership trained Zach or Zach said it, "they went through a thorough inspection and the care is in great condition, nothing wrong." WOW, I guess the inspection is for their own knowledge but not the customer to know. It makes you wonder WHAT ELSE ARE THEY HIDING? And they wanted over $9K for this condition. I feel really bad to whoever buying this car. Cheer and good luck

My service appointment on Tuesday, December 5 went very well. Phil Graham greeted me as I enter the facility. He took excellent care of my car and me.

Everything was done in a very positive manner. Enjoyed the experience. thank you

I had a great service experience at Autonation Subaru Arapahoe yesterday. It was the 6,000 service. They promised to get me out in under an hour, or the service was free. They finished up in about 45 minutes.

Great customer service and friendly staff. Facilities are clean and comfortable. Got a call from my sales representative after purchase to check everything was good with my new car.

The service at Autonation Subaru was amazing. Tawseef did an amazing job making sure that I found the exact car I was looking for. Sergio was also very helpful in making the whole car buying process easy and smooth. He has amazing customer service and went above and beyond to make sure I was completely satisfied. On top of all that Scott was very helpful in explaining all the options I had and making sure that I knew what type I car I should purchase. I see no reason to buy a Subaru anywhere else but Autonation Subaru!

I decided to trade in my ‘13 Subaru Impreza for a ‘18 Crosstrek. After browsing online I found that Autonation Subaru had the exact car I wanted. I got there and they had informed me the car I wanted was already taken. My dealer, Al Gallegos, went above and beyond to find me that same car I wanted. Long story short, the car they traded for from Loveland got in a head on collision and was totaled (I can’t make this stuff up!) the poor guy driving it was ok (seriously injured, but alive). After that unique situation, the GM and everyone was on board to help me purchase the car I wanted. They pulled through and I am grateful for everyone they did for me!!

Took our Legacy in for 10,000 mile check up. Friendly service. In and out within an hour.

Not the best experience. First, they had my car all day (literally, I dropped it off on Friday night) on a Saturday which is fine. I didn't realize they closed at 5, and I did not pick up my car on time (completely my fault). They had left me a voicemail saying that they wanted to let me know what was going on with my car, but I called just before closing and they hung up on my call. On Monday morning when I called the advisory who was working with my car was not in, and the person filling in for her was completely useless. He couldn't tell me what was wrong with my car nor could he find someone that did. He told me he'd call me back. Two hours later I had not heard back so I called again, and he told me they were still working on it, and he would give me a call by the end of the day. This is completely unacceptable when the car was in for a diagnostic test to see why my airbag light was on. By 4 pm on Monday I had not heard anything. I called AGAIN and did not talk to the adviser who didn't know anything all day. I was instantly given an answer by a tech. We went to pick my car up, and they wanted to charge me $1800 for the repairs. We called another shop, and they are going to fix it for $500. I wanted to believe Autonation was not a typical dealership, but they are of course. They are significantly over-priced for incompetent service. They also charge $180 for a diagnostic test which is ridiculous. I am very disappointed with the service!

Had a great experience with this dealership! Friendly staff, and very helpful. Just purchased a 2015 wrx and love it!

Friendly and efficient service adviser and receivables clerk.

Everyone is so nice and the Matt Smith is the best!

After a lot of research online and by word of mouth as well as test drives, I decided on the 2018 Forester. When I went back to make the deal after final review on Consumer Reports - Sergio who took us on the test drive of the Forester and Outback was ready to help us seal the deal. If I was planning to buy another car (probably won't need to with Subaru reliability), I would work with Sergio and Auto Nation. Sergio is friendly and knowledgeable and not pushy. Facilities are clean, welcoming and comfortable. Sergio helped with everything up to the final financing paperwork and was waiting to take us to the car and show us all the bells and whistles on the 2018 vehicle I picked out. I am enjoying the new vehicle SO much. I'm actually looking forward to testing the 4 wheel drive --- and the heated seats are wonderful. There are monthly training classes and we plan to participate in a few of those since the vehicle is very different from the old van I traded in. Very pleased with the full experience.

I just switched to using Autonation Subaru, from my other Subaru dealership, due to proximity from my home. Though not quite like switching doctors, you wonder if you’ll receive the same care/service you’re accustomed to. Immediately I realized I was at a great place. My service advisor, Jacqueline, promptly greeted me at my car. She was very welcoming and knowledgeable of my Forester’s service needs. Since I drive less than average, I was concerned I was missing certain service item intervals. Jacqueline assured I was on target, and set expectations for the next service. Pleasant waiting area, and all staff I encountered were very nice. I’m happy to say Autonation Subaru has a new customer in me.

Fantastic customer service!! Nice loaner car. Fantastic customer service!! Nice loaner car

Cory Schroeder was absolutely amazing to work with, and guided us through the process, answered all questions, went above and beyond with helping with financing questions, etc... I was completely blown away. I highly recommend working with these folks! I ended up with a 2018 Subaru Crostrek, and could not be happier. Dealerships can be a bit daunting, but we were met with the highest levels of hospitality and professionalism. Thank you very much!

Several months ago, an accident totaled my 2016 Outback which I had purchased from AutoNation Subaru Arapahoe. I truly believe that the Outback saved my life as I walked away without a scratch. Yes, I did shop other Subaru dealers to replace the car. The Denver area has several. Nobody could beat the customer service I received in 2016 from Moven Dias! I returned to buy my replacement 2018 Outback from him because of the excellent rapport I had established with him and the very reasonable price he was able to offer me. Furthermore, the dealership itself is amazing. When I brought my previous Outback in for service, there was an associate standing by the entrance to greet me! Wow! While waiting for the oil change, I fully enjoyed the extremely top shelf waiting area which is separated into a TV area and a quiet area. Last but not least, there were snacks. I hardly had time to finish what I was reading when my car was ready. A+ to AutoNation Subaru Arapahoe.

Although my new 2018 Subaru Crosstrek cam from auto nation and was delivered fast, my salesman was James Ohle thru JFR cars. James Ohle was awesome I have bought several cars from him. He does talk about Automation all the time. If he likes them, so do we!!

Great experience I would recommend to anyone looking for a new car! Everyone there was very helpful and generous

Great service and great prices; will continue to have my vehicle serviced at this location

Best buying experience I've had in Denver. I was treated fairly with no pressure. While waiting there was plenty to do.

Flew in from out of town, Bregan (sales associate) picked me up at the airport, purchased vehicle, and was on the road in about an hour.

Parts associates that do not know their job, especially to remember that the Customer is always Right! Owners that know the Subaru brand better than even the sales staff and parts associates. Just a FYI train your staff better and if they do not know a certain model or year ask for help and do not piss off your customer base!! This will also be reported to SOA.

I live out of state and found the WRX limited with upgraded options that I wanted at AutoNation Subaru Arapahoe. Jeff, Mo and Scott all made this purchase possible. I want to thank all three of you for making my dream car come true!

The visitor parking was limited when we arrived at the dealership, but it was a Saturday at approximately 12 noon.

Great experience overall. Never once felt pressured or stressed during the process. Very professional.

Overall good. I asked for a windshield chip repair, which they did, but the car was not very clean.

This was a positive experience. And the service was very good

Great overall experience! Love my new car! Painless and quick.

I don't shop or buy cars frequently, but compared to the past experiences I've had in car dealerships this one was AMAZING. I did my homework and knew what I wanted. I emailed AutoNation Subaru Arapahoe with my wish list. Upon entering, my husband and I were greeted and our salesperson, Sean promptly came out with keys galore! A few test drives and my mind was made up. We were in and out of there in 4 hours. We would definitely consider coming back to AutoNation Subaru Arapahoe when our other Subaru is ready to be upgraded!

Great experience. No pressure. Richard King was knowledgeable and very helpful. He did what he said he would do in preparation for us. The entire process was efficient and quick. I would go back again.

The entire car leasing experience at AutoNation Subaru Arapaho was easy. Our salesman Tim was courteous, knowledgeable, accommodating, personable and above all honest. It was a happy moment when usually leasing/buying a car is a tiresome and not likable event. We were first time customers and they treated us like family. Way to go AutoNation!

I went to this dealer simply to inquire about a subaru and ended up leaving with a new car! Tim, my sales person was excellent, as was the manager and I got exactly what i wanted, the service person, Dave Orr was also exceptional!!! Thank you.

We have asked for the equipment list on the crosstrek we bought.For some reason they took it off the paperwork that was on the window and who knows where it went . Since we were not shown how to work stuff in the car we have, we are slowly finding out the stuff and how to work them. We have had the car going on 2 months and still haven't gotten the paper.For the most part we had a very good experience. We just wish they would follow through and get us the paper work we asked for and said they'd get to use weeks ago.Evelyn and Marc Goodrich

RJ was absolutely fantastic! He helped me and my son find a perfect car for us and patiently put up with all of our questions and changing our minds several times.

Exceptional service means a lot, and they do a great job here.

Overall, it was a good experience. It always takes time for all the paperwork. They were up front about the price of the vehicle and I walked away happy.

Great experience!!! We were in the market for a new Subaru. The process was great and easy. I would definitely buy another car from this dealership. Thank you for the nice experience!

Came in to look for a new family car and Scott Absher helped us out so much. We told him what we wanted in a family vehicle and what we needed price wise and he did such a perfect job! He made this process super easy and we are so greatful! Would definitely recommend to anyone looking for a vehicle.

Drove over for an oil change appt at 3pm and my appt was for the 7am the following morning. Was just going to drop the car off but Kayla, the service advisor, said they'd probably be able to get the job done that afternoon. Sure enough, she called about 5:30 and the car was ready. Picked up the car right at closing, drove off and then noticed the front headlight was out. Drove back to the dealership and was debating on leaving it overnight and Jessica, who took our payment, was walking out to go home. She stopped and asked if everything was alright. When she heard the headlight was out, she said to come back by the next day while she was working and she'd get it replaced at no charge. My son stopped by the following day and she got it all fixed up. Thanks again Jessica!

It was a GREAT over all experience and I would definitely recommend Auto Nation.

Jim was awesome to work with. He was very patient and answered all my questions thoroughly and was very personable and professional

First Rate. Auto Nation could not have been better!

Kevin was my brothers salesman he was so nice and helped my brother find the perfect car to fit his needs. I also like that it wasn't a hard sell. It did take about 3-4 hours to walk away with the new car. But it was a Saturday and they said it was extremely busy. In the end my brother loves his new Subaru Forester.

PLEASE KEEP ALL OF MY CONTACT INFORMATION CONFIEDENTIAL Al Gallegos, the Senior Service Representative at Auto Nation Subaru, and the rest of the staff who I came into contact during my new car purchase, were wonderful, very helpful and caring, after my previous car was totaled by a drunk driver. This is the 4th car I have purchased through the Costco Auto buying program, and this has been the best customer service experience I have received by far from any dealership.

Very pleased with the service. Polite, courteous and helpful.

A little crowded with cars, but amazing service. Phil was my service manager and he was awesome to work with. Kind, knowledgeable, and thorough. The waiting room was awesome and I'm so glad it had wifi so I could take care of some things. I'm new to the area, but this Subaru is who I'll take my car to if ever another issue arises.

Everyone was very friendly and professional. Service was completed in the time frame specified. No one tried to sell me services that I didn't need. Waiting room was very comfortable. Overall a very nice experience.

I was nicely greeted in the parking lot when I arrived. We went inside, I was offered drinks and a place to sit down. I was asked what I was looking for in a car, my salesman, Todd, took everything into consideration and found a car with exactly what I was looking for. I test drove a 2017 Subaru Outback Premium, with a package 15 and I fell in love with it! My salesman was very patient as I picked out my color, he was very knowledgeable and answered all of my questions, he was very sweet and wanted to make sure that I loved everything about my new car. I felt very taken care of from start to finish! Everyone was super nice and very professional. I drove home with the car of my dreams and had the very best car buying experience that I have ever experienced. I highly recommend AutoNation Subaru Aprapahoe and Todd, my salesman. I have already been recommending them to everyone. I love showing off my new car, it's the best!

Mo was the best salesperson I have ever came across. I highly recommend this place to anyone looking to buy a car. The finance department was very fast. I was in there at 10am and left with a brand new 2018 WRX at 12pm. It was quick and easy and painless.

Billy and the manager Aaron were great help and worked with me to accomplish what I wanted out of the car.

Just bought a Crosstrek from Autonation and Carrie the sales associate was awesome. I got the exact deal I wanted.

When I service my Honda, Kuni Honda always washed my car which was a nice extra. Just a suggestion!!!

Salesman was helpful and worked to find the car we wanted.

Service was as expected. My coffee didn'the even get cold while I waited!

Great service. I got a replacement clutch under warranty as well as recall work done here. They saved me thousands on unnecessary work on my last Subaru too, after I took It to one of those expert shops thinking I'd save some money. The dealer mechanics here are honest and really know what they are doing.

Easy and pleasant buying experience for a 2017 Impreza Limited

Great service! Carrie took care of everything I needed.

I just had an oil change and although I thought it was rather expensive, the service assistant was very nice and explained my next service to me. Unfortunately it will be quite expensive as well. So far I have been pleased with their service.

I was very happy with the Representative however(Al Carlson) however I am very dissatisfied with the financing. Here is the issue 1. I had a 1.9% financing from another dealer 2. I was promised I qualify for 1.9% financing by AutoNation 3. Just before I signed the lease my interest rate was switched to 3.99%. Basically doubling it. There reason I was given was my credit score fell below 700 with TransUniion. That left a bad test for me, on top of that I spend almost three hours there. I did not have a car to go back home with two kids. I would urge AutoNation to help me out in someway. I will wait for you answer on this please

Service was done quickly and as promised. Waiting area is nice and Service Representative was very nice.

If you're in the market for a Subaru, Alyson Knapp is your go to. What excellent customer service. When issues come up, she works to get them resolved. Kudos to Alyson!

No Pressure to buy. No attempts to add on extras. Easy buying process.

Super simple!! Great customer service, quick, and efficient!

very nice and peaceful waiting area complete with coffee and doughnuts

What a Great group of people. I purchased a new Forester last Thursday and found the Folks at Arapahoe Auto Nation Subaru friendly and very knowledgeable. I had a Great Sales Agent, Richard King, to help me purchase the right Forester for me. I would easily recommend this Dealership to anyone wanting to purchase a Subaru.

Very professional group and proficient. Every area was clean and inviting

We bought 2 cars in one day from this dealership. We had an absolutely terrible experience getting through financing - we had to wait over 2 hours just to have our credit card run through the machine. And that was after waiting 2 hours to get into financing. The General Manager did offer us some free maintenance to make up for the 7 HOURS that it took to process these 2 cars. I certainly appreciate that - but the place is not run well. We even left with paperwork that didn't match our actual final deal (they are emailing me updated paperwork). I would never buy another car here. We had MUCH better experience at Shortline Subaru on Havana a couple of years ago. Very smooth.

Picked up a 2018 Subaru WRX from Autonation Subaru Arapahoe a few weeks ago, and let me tell you something; Kevin Gollihur is arguably the best sales guy on the floor. Absolutely a pleasure to work with, and goes out of his way to help you get an awesome deal. The financial guy who helped me out, Andrew Whitney, was also a champion. Of all the other dealerships in the area I visited trying to negotiate the purchase of my new Subaru, this dealership was LEAGUES above the rest. I would absolutely shop here again for a car down the line.

I really appreciated the customer service at AutoNation - I initially expressed my interest in a Subaru online, I received a phone call within 1 minute of submittal and had an appointment for next day within 2 minutes. When I arrived at AutoNation, I was greeted in the parking lot and immediately taken to meet my sales person. The whole experience was pleasant with no high pressure sales. Thank you Alyson - you're the best!

Love the service. Everyone is very courteous. No one pushed me to buy a car. The knowledge was there and did not let me leave until they set me up in the car once I bought it.

My wife took the car in and was very pleased with the service. It was just a tire rotation for our new Outback before a long trip, but she said you did a complete inspection and fluid check and everything was in great condition. Much appreciated. The only issue I would raise is that I left a message with service department when I made the appointment as I had a question about a Thule Sportrack we needed help mounting on our new car. No one called me back.

I recently had an oil change for my 2013 Outback at this dealership. The young man who checked me in couldn't have been nicer or more helpful. He gave me an estimated completion time as I was waiting for the car. The service was completed in under the hour, 15 min. timeframe. I have always found AutoNation service to be excellent.

Customer service was good as far as follow up and customer care. However, disorganization of ordering parts and installation mishaps caused customer to return several times to dealership which was not acceptable.

Yesterday was my first experience with AutoNation Subaru Arapahoe and it was a good experience. Phil greeted me and checked me in. Since I decided to wait while my vehicle was being serviced, he gave me a time estimate. He delivered on the time and the service. I was hesitant in going to a dealership but decided to try it "just to see." I'm glad I went there......great service both on my vehicle and by Phil and his customer service. Thank you so much. See you next time!

Took really long for a scheduled oil change. My wipers were destroyed and they didn't bother to offer to replace (didn't realize until the next day when it rained for the first time in months). Just ordinary. Really really ordinary. No extra effort to suggest that they cared at all. Too bad to because the reason to pay dealership pricing for maintenece and repairs is because of exceptional service. Probably just go grease monkey from now on.

Oil change, efficient, on time as promised, impersonal

Our sales person Alyson was awesome and we were very happy and love our CrossTrek; however once we entered the Finance Managers office (One of which was Jeremy) the friendliness went out the Window. The two finance managers turned into complete @holes to us when we decided we did not want the extended coverage on the vehicle. They basically were tossing the papers across the desk for us to sign and didn't say one word after. They actually started bashing Subaru and at one point laughed at us and told us we were crazy and that our car would never make 100,000 miles. This is hilarious since I am friends with many other Subaru owners who brag on how well built their cars are. I will never recommend this place for anyone to buy a Subaru!!! Like I mentioned before, we love our car and Alyson from the Internet team was awesome but as for the Finance department well I cannot write how I really feel about those gentleman. I am not hiding behind this review and am open to any call from the Subaru dealership or company to share my lack of Customer experience with them from those gentlemen. I personally would not want to have someone who bashes our product on our team!

Always great service. Took only 60 minutes for oil change and tire rotation.

Kayla was an excellent service representative. She was very helpful, communicative, and pleasant. She went above and beyond many times. She is the only reason I'd go back. Her manager and other team members can learn a lot from her skills. She should be recognized for her work, and service to the customer. She is a wonderful face for the brand and location. I was unhappy with the storage of my vehicle, and the resulting issues from it. Kayla made things right, and fixed the issue the resulted. One tip of advice! Treat the cars of your customers like you would want yours to be treated. We are not an ATM machine. We are hard working people like yourself. Kayla understood this, and is one of the only reason a positive review is happening.

I believe as the appointment was made, the associate sould have suggested the service the car needed and not wait unitl I arrived. I was getting a oil change and should have had a 30,000 mile service. I was not going to wait for the added service and only did oil change at 3 pm Before the service advisors were concerned about our car and alsways had wayss to help us out with coup[ons and etc. They didn't seem to care.

It was a pleasure The lady that took care of us, I'm sorry I can't remember her name now, was so nice and professional. A pleasure to work with her!

Convenient location. Positive experience. Josh was especially helpful.

The service at AutoNation Subaru Arapahoe has always been excellent, and now they have really improved their customer service waiting area. It's a lot better than what I experienced at Murray BMW. The only complaint that I have is that while I waited, they had Fox News on the big screen TV. It's not only the ideology, but the fake news that's being presented to a captive audience, that bother me. I think that a sports channel would be more appropriate.

Working with the folks at AutoNation Subaru was great! They answered all of our questions, and we had some great test drives. We found our dream car when it turned out to be a used 2017 (basically new) and we received a nice discount for it being used. Only suggestion...have more financial folks on hand during busy times so that customers don't have to wait so long to complete the sale. Otherwise...will buy here again when the time comes!

Excellent service and courtesy at this dealership and my car purchase was so smooth! I love my Subaru Forester!!

I have bought many cars in the last 20 some odd years and I have to say without a doubt Arapahoe Subaru went above and beyond helping me out with a vehicle purchase. Sean Ballardo under promised and over delivered at every turn. There were absolutely no surprises as we went through the process of securing my new WRX. From the moment I sent an email request to the moment I drove off I could not be more pleased.

I have bought many cars in the last 20 some odd years and I have to say without a doubt Arapahoe Subaru went above and beyond helping me out with a vehicle purchase. Sean Ballardo under promised and over delivered at every turn. There were absolutely no surprises as we went through the process of securing my new WRX. From the moment I sent an email request to the moment I drove off I could not be more pleased.

Needed a new car after hail totaled my Legacy. Was able to get in and out in a 2017 Crosstrek quickly.

I went in already knowing what vehicle I was wanting to purchase so when we got to AutoNation Subaru, Bregan immediately pulled up the car and we went for a test drive. When negotiating, Bregan listened to what we wanted and gave us a great deal! Overall great experience.

Thank you, Kevin, for facilitating the purchase of our 2016 Subaru Forester, which we love! Kevin Gollihur listened carefully to the description of what we were looking for, what we could afford, and what features we wanted. He asked the right questions, narrowed down the choices, and brought out the car that, to him, met those expectations. He was absolutely right! We found our perfect car, with low mileage, and within budget. We couldn't be happier! If you're looking for a Subaru, just think through what you want, go to AutoNation Subaru Arapahoe and ask for Kevin!

I had an absolutely wonderful experience here. Tawseef Kashoo was an extremely knowledgable salesman with great work ethic and a non-pushy attitude. I felt very comfortable during the entire car buying experience!

My wife and i just brought a 2017 Subaru Impreza sport from AutoNation. Scott call was our sales person. I have to say this was the most relaxed car buying experience i have ever had. Scott listened to our needs and provided guidance throughout the process. They didn't have the exact car my wife wanted but within 30 minutes they had fund one and were arranging transportation to us. Great customer service! Thanks

Autonation Subaru made my first buying experience painless. Julieanna, Mike, made sure I knew what I was doing which made me more confident in my purchase. Thanks guys you killed it two thumbs up five stars, a pound of Bacon and two tacos

Glad I had a coupon for the head light!

Update: They refunded me $25 and provided a software update helping with a misdiagnosed starter issue. Upgraded to 2 stars. As I pulled into AutoNation Subaru I was cutoff by a maroon mustang convertible as it literally peeled out and fish-tailed into my lane. Then the driver flips me off. Ok, fair enough. I park and start chatting with the sales team and it turns out that the driver works there as a managing salesman. He walks past me and makes even more rude remarks. Wow. I go get a quote on my car. The seat repair seems high and I ask for the part numbers. Two out of the three parts are unnecessary for the repair. Hmm. I buy the one seemingly needed part from their parts department. I get home and all that was needed was a clip readjustment. $0. I come back to return the seat part and they refuse to accept it without the box. I say "ok, but I damaged the box pretty badly and threw it away. I'll pay a restocking fee." Parts guy says he won't charge re-stocking fee but I must go back to my house, 30 minutes each way in rush hour and rain, and dig it out of the trash to bring him the box in order for him to accept the return. Keep in mind I bought this from him, personally, 2 hours ago. I have receipt but I don't argue and do it anyway. One hour later through traffic and rain, I bring in the box and he takes a quick look at it and throws it away but charges me the restocking fee anyway. So in the course of my interactions at AutoNation I was cut off, flipped off, belittled in the parking lot by sales management, asked to pay for unnecessary services, jerked around by a parts guy, and ultimately charged a re-stocking fee within hours of purchasing a part. All for a repair I performed myself for free. Oh, and I've reached out to Subaru several times this week without a response. I would normally refrain from posting something like this online but this seems to be my only recourse.

My wife and I purchased two new Subarus two weeks ago. We can honestly say it was the most positive, comfortable, and enjoyable experience we have ever had at a dealership. Rudy and Kevin were amazing, helpful, and attentive. There was NEVER any pressure whatsoever. That same kindness was shown by the General Manager and Finance Supervisor. I know many people have unpleasant experiences at dealerships, this will not happen at AutoNation Subaru. Again, everyone we came in contact with were genuinely interested in providing the best possible experience. We have already recommended this dealership to many of our family and friends. Great job AutoNation Subaru Arapahoe.

I love this dealership. The service is excellent.

Thanks so much Alyson Knapp!!! I love my '17 Subaru Impreza sport!!!

I was in the market for a new car and ended up not buying from Autonation Subaru. The salesperson I worked with was OK, but I didn't feel like the dealership gave her the information and support she needed to work to the best of her ability. She didn't seem to understand the pricing structure and couldn't answer my questions on pricing, though it seemed the reason was because she was excluded from the finance calculation process rather than an inability to understand it. Also, the finance guy was AWFUL. He sat behind an open counter on the showroom floor and I easily overheard him speaking poorly of me to my salesperson regarding a form I filled out to estimate the trade-in value of my car. (They gave me a form to fill out with a confusing numerical scoring system that didn't state whether a high number was good condition or high damage, and he raised his voice and almost shouted that I was crazy for wanting a little more for my trade. I guess I must have used the scale incorrectly to score the condition, but he refused to rework it when the salesperson mentioned this. I was clear that I was just looking for an estimate and was flexible, so his attitude was unacceptable.) He was also very rude to the salesperson. When I told my salesperson that he seemed grouchy, she smiled uncomfortably and said he's always like that. He lost my sale more than anything else. The manager offered me a certain deal, which the finance guy failed to incorporate into the final pricing quote, and he was so rude that it seemed the salesperson didn't feel comfortable clarifying my questions with him. I cross-checked the price with a family member who just bought the same car from a different dealership, and was able to verify that they did not honor the deal the manager offered. The salesperson was way too focused on the color of the car, which I said I wasn't picky about, and concerned enough with the bottom line pricing, which I wanted to know. She cranked up the high pressure enough toward the end that I didn't even return her follow up calls because I didn't feel like being put in a position where I had to go one the defensive about why I wasn't going to buy from them. I can appreciate a salesperson wanting to know what the customer needs and wants in order to close the deal, but it didn't feel that way when the salesperson was telling me what to do ("You need to come back right now") rather than helping ("If you're willing to come back, I'll take care of that for you"). The manager seemed nice enough, but at that point I was so fed up with the rude finance guy, the endless waiting, and the harried salesperson that I decided to just go elsewhere. I bought from another dealership and the difference in modern customer service was profound. Autonation seems stuck 25 years in the past regarding the car buying experience.

Went in a week ago and my husband got a wrx, and now a week later I went and got myself an outback. Richard did a wonderful job taken care of both my husband and I.

Great dealership! Staff is excellent and will exceed your expectations when looking to purchase a new vehicle!

My overall experience was great! Awesome customer service and friendly staff. Clayton Anderson is a great Sales Associate. He did his best to make sure everything went smooth! You know what you are getting when you drive on to a Subaru lot, why not be treated with excellent service!

CHRISTOPHER was hardworking and responsive to our needs, as we looked at new cars. We told him what we wanted and didn't want. He worked with us over a period of several days to find just the right car for us. He was knowledgeable about the various features of the models. CHRISTOPHER was very personable and took the time we needed to make decisions. He even contacted other dealerships to check on their inventory. He honored everything he said in the final agreement. We feel great about our purchase- thanks to CHRISTOPHER and the AUTONATION dealership.

Chad was great to work with, not pushy, very knowledgable.

I had a great experience here! I felt respected and everyone was super helpful. I also appreciated that no one tried to pressure me into doing/buying something I didn't want to.

Great experience with Bregan at ANSA. Thanks Bregan!

Thank you for making a customers weekend by making sure I was beyond taken care of � Jennifer & Matt (The Manager) went above & beyond for my issue! & anyone else who got me new keys, Thank you thank you! Thinking about getting a car, go here, they are honest & do the right thing :-) Five stars across the board! ����

Albert G. was extremely helpful and understood what we were looking for and helped us get a car we love. The buying process was no nonsense and this is the 2nd time I've started looking at other dealerships for a new car, but found myself back at Autonation Subaru as they know what they're doing, are professional and courteous, and recommend you start here first.

I had a wonderful experience with trading in my car and leasing a brand new Forester. I knew some basic details of what kind of car I was looking for and my guy, Tim, helped me narrow down options to pick the best car for me. I love my new Forester! Subaru's new cars are amazing to drive, thoughtfully built, and their value holds high. I highly recommend making your next car a subaru and you can't go wrong with purchasing from Autonation Subaru :)

Everything went smooth and fast, nice sales person.

Love my Outback 3.6R !!! The experience was great. This is the third car I have purchased from Auto Nation and will return for my next car in five years

I bought my first Subaru Tribeca in 2012 when I first moved to Colorado and got it to 200,000 miles when Tim M. emailed me about a trade in and it was the perfect time! My husband and I traded for a new Subaru Impreza and Tim treated us very well in the process. It look longer than I had hoped but it was one of the busiest days they had so they let us bring our dog in since he was home alone longer than we wanted. Very accommodating and great dealership!

It was so easy and informative. They were very helpful.

Movin was great, he answered all of my questions super friendly

My experience at the Auto Nation Subaru sale last Saturday was very good. My salesperson and Internet manager, Al Carlson, did an excellent job of reviewing and showing me cars that were of interest to me. I ended up driving away with a V6 KIA 4WD Sportage. I will be taking it in for a final "Check up" on Monday for some final tweaks on the rear door and window. Thank you, John

Al Nelson was very easy to work with. He is knowledgeable, low-key and considerate of our needs. There was no pressure to buy. Al answered all of our questions in a very professional manner. This is our third Subaru - we are definitely sold on Subarus!